Hi bvc people, I'm an occasional player on your site and I got a few questions? Hope 2 see a response here, I'm posting em instead of emailing to admin just cuz maybe the info will help some other ppl too
1. I notice you send bitcoin back to a players address on cashing out, from different addresses then the fixed/permanent one that a players account uses to always send btc into the site for a player to use. Also this means sometimes even after you have lost all the $ that you sent in to "your" account address (player credit shows zero), looking at "your" address on the blockchain still shows some positive balance there (eventually however it goes to zero as the money seems to be moved somewhere else).
Can you explain how this all works a little deeper? HOW your site accounting for player deposits, balance, withdraw is carried out?
What I am wondering with the above is perhaps Bitcoin Video Casino could function for some ppl as an inexpensive/free bitcoin tumbler service? In other words, sending your bitcoin into BVC, playing a bit, then sending it back out to a new, private, wallet somewhere would basically provide much the same service for privacy/anonymity of your bitcoins as paying a 1%+ fee for some shady service like Bitcoin Fog offers?
(Also, maybe adding another 'layer' to the above here would help too, such as a player sending his BVC account balance first to another different BVC player account balance, and playing a bit, before THEN sending it back out to his final private/secure wallet? Would doing this help or change anything in the overall idea, or is it just wasting a .0001 fee? LOL)
2. I like your sites blackjack game but over all for game play and favorable rules the way they have blackjack working over at bitzino.com is much better. Specifically you can split aces and then HIT/DOUBLE them (not just one card) and also dealer peeks I think. May be some other things too. Again your blackjack game graphics and game play etc is generally better but for some times I still find myself going to bitzino instead (not least of which being very very low minimum bets, below a penny! and higher maximum bets over 1 BTC where BVC currently maxes out).
If you guys were to change your BJ game to be the same as bitzino.com? I think I'd probably never play anywhere else but BVC, LOL
3. Like other poster here said earlier, I have occasionally had the game freeze up on me. It's never been with a very large bet out, fortunately (maybe 50 cents or so maximum) and it was as likely to be on a losing hand as on a winning hand, so I always just reloaded the page and let it go (too much bother to email about it for a few pennies loss/gain).
BUT THIS IS A LITTLE WORRISOME/TROUBLING JUST THE SAME.
I'd hate to think it could happen some day at just the worst time, even if it's a random problem, like if or when I ever get up enough courage to actually play 1 whole bitcoin in the game? What if it freezes up then? Not good.
Please explain why this has happened, if you can confirm it? And what is being done to fix the problem, if anything?
Also please let us know what is the proper procedure for documenting this happening IF it happens, and how to show it to you for possible reimbursement of the loss (i.e. you need to see screen shot or what specific info about the game's state at the time, transaction record in the game, or what exactly?)
Thanks in advance for answering all my questions above, hope it's not too much of a pain in the ass & maybe it will help some other "mostly happy BVC customers" around here too
Wow, lots of questions! I'll try my best to address all of your concerns.
When handling deposits, Bitcoin Video Casino essentially works like an online wallet. We generate a new random Bitcoin address for each account that gets created. Then, when we see a deposit, we credit the account associated with this address. We credit the user's account by updating our database to include the new deposit that we detected. Then, when the user plays games on our site, we change his credit balance in the database as he wins and loses games.
When we get a deposit, we essentially just pool those coins into our online hot wallet. We then use this pool of coins to pay out future winnings to all users. When there are big wins, we manually move coins from cold storage to the hot wallet so that there are enough coins to fund the withdrawal.
If you inspect your Bitcoin Video Casino deposit address in the block chain, it can show you how many coins you have deposited, but it cannot tell you anything about how many coins you have withdrawn or whether you have won or lost games on the site.
Other online wallets operate in a similar way. If you send Bitcoins to your Coinbase or Circle account, your account information on their internal database is updated. When you then later use that service to send coins, they will most likely come from some other address instead of where you originally sent the coins.
We try to only keep a small amount of Bitcoins in our hot wallet. This means that if you made a large deposit to a Bitcoin Video Casino address, and then tried to withdraw all of the coins, you would most likely get your own coins back from the same address you used, since there wouldn't be any other hot wallet coins available to otherwise complete the withdrawal.
We picked our Blackjack rules to have a small 0.5% house edge. On top of that, we add an additional 0.1% of all Blackjack games played to the progressive jackpot. Just a few days ago a lucky user won over 45 BTC because he hit the progressive jackpot, so it's a pretty big contribution. This means that our final house edge is just 0.4%. If we were to change the rules to allow dealer peaking or doubling split aces, it would further lower our house edge to be quite small. Bitzino runs a nice Blackjack site, and their rules do appear slightly more favorable to the user. However, this is in exchange for not having a large progressive jackpot like we do. Some people also seem to like our fast gameplay and old-school graphics. So it's really a matter of what you're looking for in a Bitcoin Blackjack game. If anyone has suggestions on how to tweak our Blackjack rules to keep the 0.5% house edge but enable the rules that you suggested, please let us know!
It's incredibly frustrating when we hear that some games seem to freeze up on users. I want to say that I am very sad to hear when this happens. Usually what happens is that the user's game command makes it to our server, and we continue/finish the game like we normally do, and send the result back to the user. The result unfortunately doesn't make it back to the user, so it appears that the game has hung. When we try to check the game in the database, everything appears normal on our end. The game appears to have been played normally and the user's account was credited for any wins.
If you experience a frozen game, please email us at
admin@bitcoinvideocasino.com and we will take a closer look. Please let us know the Bitcoin address where you make deposits, so that we can locate your account. We will then check the database and locate any games that were not played to completion, and will then happily refund any games we find. If you can send a screenshot with any helpful information, we can try to locate that particular game to see what happened. I know that this is not an ideal situation, but until we can figure out why this is happening for some users, this is the best we can do. We have been around for almost two years now and have absolutely no intention of cheating our users in any way. I would hope that all the previous posts on this forum about our site help show that we are legitimate.
Thanks for the thorough feedback. Please let me know if you have any other questions or concerns about the site.
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