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Author Topic: MtGox withdrawal delays [Gathering]  (Read 908382 times)
BobLemoine
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July 23, 2013, 05:56:18 PM
 #321

An Euro SEPA withdrawal newly arrived !!!
This is my datas updated :
2013/05/04  745e -> received on 2013/05/07 (3 days)
2013/05/05 1000e -> received on 2013/06/03 (29 days)
2013/05/06 1000e -> received on 2013/07/23 (78 days)
2013/05/07 1200e -> Waiting ...
2013/05/15 2000e -> Waiting ...
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There are several different types of Bitcoin clients. The most secure are full nodes like Bitcoin Core, but full nodes are more resource-heavy, and they must do a lengthy initial syncing process. As a result, lightweight clients with somewhat less security are commonly used.
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zeroblock
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July 23, 2013, 06:24:02 PM
 #322

So there are still a bunch of SEPA Euro wires that haven't been processed since May?!
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July 23, 2013, 06:59:05 PM
 #323

So there are still a bunch of SEPA Euro wires that haven't been processed since May?!

According to my information Gox can pay only 60,000 euros a month. But we all get our money in the last two weeks.

Does anyone know where the current limit of this Polish bank is?

It's all very mysterious. A little bit more communication would be really nice.
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July 23, 2013, 07:03:46 PM
 #324

According to my information Gox can pay only 60,000 euros a month.

You must be joking. This is 2k€ per day. I can withdraw 500€ a day on ATM.
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July 23, 2013, 07:06:51 PM
 #325

You must be joking. This is 2k€ per day. I can withdraw 500€ a day on ATM

From You Gox Account?  Huh
No. From my personal banking account.
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July 23, 2013, 07:07:50 PM
 #326


No. From my personal banking account.


useless discussion
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July 23, 2013, 07:10:33 PM
 #327


No. From my personal banking account.


useless discussion

You don't get the point.
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July 23, 2013, 08:18:49 PM
 #328

Nothing here yet, may 10...
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July 24, 2013, 12:43:35 AM
 #329

An Euro SEPA withdrawal newly arrived !!!
This is my datas updated :
2013/05/04  745e -> received on 2013/05/07 (3 days)
2013/05/05 1000e -> received on 2013/06/03 (29 days)
2013/05/06 1000e -> received on 2013/07/23 (78 days)
2013/05/07 1200e -> Waiting ...
2013/05/15 2000e -> Waiting ...

(my emphasis)

I am not defending MtGox but how can multiple withdrawals like this achieve anything but clog up their admin system, and cost you more?
Why not combine withdrawals, even if you are on-forwarding amounts to others then do that via internet banking afterwards.

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July 24, 2013, 06:08:16 AM
 #330

So I have been waiting 20 days now for 3 separate international wire withdrawals to be processed. I have a ticket open with support and at first told a week to process (AUD), then after a week told 2 weeks and now the ticket is not being responded to at all.

 I'm really getting concerned here waiting for my $$ to land :/ Am I ever going to see real money back? Anyone getting any $ out of MtGox recently?
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July 24, 2013, 06:13:15 AM
 #331

So I have been waiting 20 days now for 3 separate international wire withdrawals to be processed. I have a ticket open with support and at first told a week to process (AUD), then after a week told 2 weeks and now the ticket is not being responded to at all.

 I'm really getting concerned here waiting for my $$ to land :/ Am I ever going to see real money back? Anyone getting any $ out of MtGox recently?


The fact that problems are reported with currencies like AUD is a lot more worrying than USD withdrawals drying up. At least the reason for the USD problems are known. But why they can't send AUD is a total mystery.

The answer is to cancel the transfer, buy coins and shift them to a local site in Australia to sell for AUD.

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July 24, 2013, 07:22:57 AM
 #332

Got thru to chat.... then she left without any warning...


Nancy has joined the room
Nancy
Welcome to Mt.Gox Live Chat Support
racerx
Account txfr
racerx
Hi Nancy
Nancy
Hello racerx
Nancy
How could i assist you today?
racerx
I would like to discuss #****** with you a bit further please.
racerx
I have been involved in a number of community discussions and have grave concerns about my "confirmed" transactions
Nancy
Could you please wait till I check on this
racerx
as it seems I am one of many many individuals who cannt get a firm update on the status of withdrawals
Nancy
The withdrawals are in queue to be processed
racerx
Ok, it has been 20 days in the queue now. When I first spoke with you it was indicated that I should wait a week to see the transaction processed.
racerx
Then after a week you indicated that I would need to wait 2 weeks...
Nancy
The increased volumes of withdrawals has made it difficult for our bank to process the transactions smoothly and within a timely manner, which has created unnecessary delays for our global customers.
Nancy
Our team is working hard to increase transaction speeds, but there is approximately a two-week back-log we need to overcome.
racerx
you blamed the hiatus on USD transactions as causing this delay, though the Official statement from MtGox says that ONLY USD transactions were affected, and other currencies were processed as usual.
racerx
Now it has been 20 days...
Nancy
It will take a few weeks to get back to normal
racerx
A few weeks more than the few more it has already been? Can you see my cause for concern?
racerx
THere are wide reports that many users have been waiting months already! https://bitcointalk.org/index.php?topic=179586.320
racerx
How quickly can you return the funds to my mtgox account so I can convert to btc and leave?
Nancy
Confirm us to cancel the withdrawals so intantly the funds will be in your mt gox account
racerx
I had them in USD, paid a commission to convert to BTC then to AUD to work around the hiatus... now I have to pay you again to convert back to BTC
racerx
This is an unworkable situation... can you pleas supply me with an accurate time estimate for the withdrawal
Nancy
Sorry for that. Right now we would not be able to provide ETA
Nancy has left the room
suryc
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July 24, 2013, 07:31:51 AM
 #333

Got thru to chat.... then she left without any warning...


Nancy has joined the room
Nancy
Welcome to Mt.Gox Live Chat Support
racerx
Account txfr
racerx
Hi Nancy
Nancy
Hello racerx
Nancy
How could i assist you today?
racerx
I would like to discuss #****** with you a bit further please.
racerx
I have been involved in a number of community discussions and have grave concerns about my "confirmed" transactions
Nancy
Could you please wait till I check on this
racerx
as it seems I am one of many many individuals who cannt get a firm update on the status of withdrawals
Nancy
The withdrawals are in queue to be processed
racerx
Ok, it has been 20 days in the queue now. When I first spoke with you it was indicated that I should wait a week to see the transaction processed.
racerx
Then after a week you indicated that I would need to wait 2 weeks...
Nancy
The increased volumes of withdrawals has made it difficult for our bank to process the transactions smoothly and within a timely manner, which has created unnecessary delays for our global customers.
Nancy
Our team is working hard to increase transaction speeds, but there is approximately a two-week back-log we need to overcome.
racerx
you blamed the hiatus on USD transactions as causing this delay, though the Official statement from MtGox says that ONLY USD transactions were affected, and other currencies were processed as usual.
racerx
Now it has been 20 days...
Nancy
It will take a few weeks to get back to normal
racerx
A few weeks more than the few more it has already been? Can you see my cause for concern?
racerx
THere are wide reports that many users have been waiting months already! https://bitcointalk.org/index.php?topic=179586.320
racerx
How quickly can you return the funds to my mtgox account so I can convert to btc and leave?
Nancy
Confirm us to cancel the withdrawals so intantly the funds will be in your mt gox account
racerx
I had them in USD, paid a commission to convert to BTC then to AUD to work around the hiatus... now I have to pay you again to convert back to BTC
racerx
This is an unworkable situation... can you pleas supply me with an accurate time estimate for the withdrawal
Nancy
Sorry for that. Right now we would not be able to provide ETA
Nancy has left the room

With service like this I don't know why anyone is still using mtGox. With bitstamp, my deposits and withdrawals by international wire have taken AT MOST 72 hours.

.
PLAY
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racerx
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July 24, 2013, 07:39:14 AM
 #334

Totally outrageous. Going to cost me ~US$450 in commission to keep converting this stuff around to try and exit. Wait another 2 weeks?... FFS!
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July 24, 2013, 07:56:00 AM
 #335

^I hear you, it's expensive to deal with these fees but I've it up to here.

Tired of having fiat that can't be moved via wire, I finally converted everything to btc's and sent them to Coinbase. 
The difference in exchange rates + fees from MtG/CB will cost well over a thousand in US dollars for this transaction, but rather
than wait another Two Weeks™ (this gets thrown around a lot) since the beginning of June, the premium will be worth it to my sanity.
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July 24, 2013, 08:14:03 AM
 #336

yup, I didnt even factor in new fees at another exchange. will be around $1k for me too. That is is I can get them on support again to release my funds.
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July 24, 2013, 09:58:47 AM
 #337

Got thru to chat.... then she left without any warning...


Nancy has joined the room
Nancy
Welcome to Mt.Gox Live Chat Support
racerx
Account txfr
racerx
Hi Nancy
Nancy
Hello racerx
Nancy
How could i assist you today?
racerx
I would like to discuss #****** with you a bit further please.
racerx
I have been involved in a number of community discussions and have grave concerns about my "confirmed" transactions
Nancy
Could you please wait till I check on this
racerx
as it seems I am one of many many individuals who cannt get a firm update on the status of withdrawals
Nancy
The withdrawals are in queue to be processed
racerx
Ok, it has been 20 days in the queue now. When I first spoke with you it was indicated that I should wait a week to see the transaction processed.
racerx
Then after a week you indicated that I would need to wait 2 weeks...
Nancy
The increased volumes of withdrawals has made it difficult for our bank to process the transactions smoothly and within a timely manner, which has created unnecessary delays for our global customers.
Nancy
Our team is working hard to increase transaction speeds, but there is approximately a two-week back-log we need to overcome.
racerx
you blamed the hiatus on USD transactions as causing this delay, though the Official statement from MtGox says that ONLY USD transactions were affected, and other currencies were processed as usual.
racerx
Now it has been 20 days...
Nancy
It will take a few weeks to get back to normal
racerx
A few weeks more than the few more it has already been? Can you see my cause for concern?
racerx
THere are wide reports that many users have been waiting months already! https://bitcointalk.org/index.php?topic=179586.320
racerx
How quickly can you return the funds to my mtgox account so I can convert to btc and leave?
Nancy
Confirm us to cancel the withdrawals so intantly the funds will be in your mt gox account
racerx
I had them in USD, paid a commission to convert to BTC then to AUD to work around the hiatus... now I have to pay you again to convert back to BTC
racerx
This is an unworkable situation... can you pleas supply me with an accurate time estimate for the withdrawal
Nancy
Sorry for that. Right now we would not be able to provide ETA
Nancy has left the room

Wow just wow.

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     ²▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓╩    
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. ★☆ WWW.LEALANA.COM        My PGP fingerprint is A764D833.                  History of Monero development Visualization ★☆ .
LEALANA BITCOIN GRIM REAPER SILVER COINS.
 
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July 24, 2013, 10:31:35 AM
 #338



I will second those wow's.

Big news regarding Gox soon, i would have thought.
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July 24, 2013, 02:35:51 PM
 #339

[13:54] * Joins: racerx (~racerx@unaffiliated/racerx)
[13:55] <racerx> Withdrawals: wtf if going on...
[13:56] <racerx> can anyone confirm that any actual real proper fiat has left MtGox recently?
[13:59] <racerx> I see
[14:00] * Joins: ystarnaud (ystarnaud@209.18.59.195)
[14:05] <@MagicalTux> racerx: currently we send ~1.2M USD per week
[14:06] <@MagicalTux> (not mentionning EUR)
[14:07] <Diabolicus_Work> so how far have you worked through that queue yet?
[14:10] <ystarnaud> I'm sure you get this question alot and I don't want to piss anyone off by asking but, what is the USD backlog like right now? I withdrew on 7/12 can I get an approximate timeframe on when I can expect the money in my bank account?
[14:11] <nejon> I'd like to know that too
[14:12] <racerx> MagicalTux: I'm sure you get this all the time but I am really struggling to make sense of the "two weeks" that keeps getting quoted to me. I've paid 2 lots of commision now USD->BTC->AUD trying to get MY money out (2 week "confirmed" status, USD hiatus, now 20 day wait for AUD) and I've been told to wait another "2 weeks" to see where things are..
[14:13] * Joins: Ken` (d1c379ab@gateway/web/freenode/ip.209.195.121.171)
[14:14] <saulimus> yep, tell us all the gory details. it's not like we're going anywhere with our money...
[14:14] <racerx> It was detailed in the announcment that the USD withdrawal hiatus was for USD only, why am I getting told that AUD withdrawals are delayed beause of that too now?
[14:15] <saulimus> make a page with the current backlog and some indicator we can look at so we see some progress every day
[14:16] <racerx> the current state of play (dwolla, USD hiatus) and now backlog makes it really hard to swallow the whole ~1.2M USD p/w ... no offence
[14:18] <racerx> but seriously I just want to know if I will never see MY hard earned cash ever again so I can move on and deal
[14:18] * Joins: PaulB0 (~PaulB0@gateway.genevasi.com)
[14:26] <racerx> hrm
[14:29] <racerx> the situation is certainly ominous
[14:35] * Joins: saulimus (~someone@37-219-183-167.nat.bb.dnainternet.fi)
[14:40] <racerx> MagicalTux: can you comment?
[14:45] <@MagicalTux> right now we're giving priority to larger transfers
[14:45] <racerx> please define "larger"
[14:46] <@MagicalTux> 5 digits or more
[14:48] <racerx> due to the $10K limit MtGox have imposed I have had to make multiple transactions, I assume these are not added together and deemed as "larger"
[14:48] <@MagicalTux> they are, actually
[14:49] * Joins: CodeShark (~CodeShark@cpe-72-130-129-115.san.res.rr.com)
[14:49] <nutcase> and only wire transfers are working for US people right MagicalTux?
[14:50] <Sealy> MagicalTux: i'm approaching >$1mill trading volume per month, is there any provision for a discounted rate for consistently high volume traders?
[14:50] <racerx> and are all International Wires in all currencies being actioned/treated equal?
[14:51] <@MagicalTux> [22:49:57] <nutcase> and only wire transfers are working for US people right MagicalTux? <- at this point, yes. We are working on US domestic solutions however
[14:52] <nutcase> okay cool thanks MagicalTux
[14:52] <racerx> so wires to the rest of the world are just on hold until further notice?
[14:53] <nutcase> the wires to the rest of the world never got stopped afaik
[14:54] <@MagicalTux> it's not on hold, just processing slowly
[14:54] <racerx> nutcase: that was the communication in the press release, but gox support are using the USD hiatus as the reason why my wires are pending with no ETA
[14:54] <@MagicalTux> we're working with our banking partners to increase the throughput of outgoing wires
[15:00] <racerx> MagicalTux: I apprecaite your input but I hope you can understand the concerns we/I have. So many reports of outgoing wires (bitcointalk.org) not being transfered in any logical order and everyone is being strung along by support
[15:01] <EPiSKiNG-> MagicalTux = BEST!
[15:01] <EPiSKiNG-> MtGox = BEST!
[15:02] <EPiSKiNG-> they're just going through some rough times right now with the banks
[15:02] <Delerium> I concur
[15:03] <Delerium> ....tho im not sure about the magicaltux = best part Wink
[15:03] * Delerium hides
[15:03] <racerx> To hear now too that larger transfers and non US transfers are working and/or being given priority, yet I cant get a cent of my 5 figure balance. There must be a better way to communicate this to people
[15:25] * Joins: arvicco (~arvicco@ip70-181-121-180.oc.oc.cox.net)
[15:29] <racerx> so what do I have to say and to whom to get a realistic idea of when my money wires will be looked at?
[15:30] <racerx> and when you say slowly above that could mean a whole pile of things, at present it seems to mean nothing measureable across the communinty... or is the community perception wrong?
[15:31] <racerx> "processing slowly" for context

In the Beginning there was CPU , then GPU , then FPGA then ASIC, what next I hear to ask ....

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July 24, 2013, 03:12:13 PM
 #340

[14:45] <@MagicalTux> right now we're giving priority to larger transfers
[14:45] <racerx> please define "larger"
[14:46] <@MagicalTux> 5 digits or more



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