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[Thibaut]

Are you sure you have the right order number?  That order is a buy at market order (not sell), which completed all but 0.00001 of the lots you wanted, hence the close with an insignificant volume remaining message.

Indeed, I talked about order OOF3TC-VMHCX-JMDYSY. Closure without warning is really annoying. Would it be possible to take fees from the non-zero currency by default?

[edited] Oh, I see that the amount executed pretends to be complete. A bug happened !? My balance did not change and I could sell again later.

[1714766576]

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[1714766576]

1714766576

[1714766576]

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[1714766576]

1714766576

[ledmaniak]

I see you did a website update on the top right menu, nice!

Also congrats on the volume increase on almost all coins!! I'm sure this has something to do with the btc-e/russian thing and mtgox dying..
As we have a saying(translated): "One Man’s Death Is Another Man’s Bread".

[Avalaxy]

Damn, that new dropdown in the top right corner is so much better. Love the grouping per currency. I always had trouble finding the right currency pair.

[Newar]

I like the new grouping too, I'd prefer for it to drop open to the right left though as I get this on a small screen (Fedora, Google Chrome):

[rdubbeldam]

The website is great, as long as you don't need support. The support is a complete disaster. More then a month ago I withdrew €270 using wire transfer. After 2 weeks I created a ticket that I still didn't get the money (order says 'sent'). No response... 2 weeks later I send them an email, finally got a response, 'The status, "Sent", means that the funds have been sent from our bank. Have you checked your account to see if they have arrived?'. Would I be mailing several times if I got the money?!? Fine, I replied saying that I didn't get the money, and asked them to check what went wrong (what I also asked in my initial ticket...), couple of days passed by, no response.... I tried another withdraw of €5, but this time I used 'SEPA' (using the same information as 'Wire Transfer', the next day I got my money, also withdrew the other €450 and got that as well. Send another email, no response... couple days later send another email, yet again, still no response!!!!

It has been well over a month and I am still waiting for my €270 or any information from Kraken!

[medicine]

Just want to mention I withdrew 0.1005 Btc today and the withdraw went through in about 30 minutes.  After using this site for the past few months I have yet to encounter a problem.
Peace.

[mithrandi]

I accidentally made a Bitcoin deposit that exceeded my daily deposit limit; it's now been more than 24 hours, but the transaction is still "on hold". Do I need to contact support to get the transaction processed?

[Serpens66]

I accidentally made a Bitcoin deposit that exceeded my daily deposit limit; it's now been more than 24 hours, but the transaction is still "on hold". Do I need to contact support to get the transaction processed?

I think no. The limits are quite ...stupid and most of the time you need to wait the double of the time.

[shockload]

Pissed off is an understatement at the moment.

I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.

One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.

Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue. 

Well, nearly another week has gone by since I replied to the request for information from your support and not another peep from them. 3 weeks and counting and I am not at all hopeful that I will receive this money.

I'm sure you will post a nice reply saying you are doing everything you can, blaming someone else apart from yourselves, and explaining that I haven't replied to an email properly.

WTF is going on. If I was pissed off before I am absolutely furious now.

[giorgos-pap]

Hi Dargo,
 I have a problem with a SEPA deposit.  Can you check request #19453 please?

Thank you

[Avalaxy]

Are there withdrawal problems at the moment? I requested a withdrawal on friday, it was sent, but I don't have it on my bank account yet. Usually I receive the money the same day when I request it at the beginning of the day.

The withdrawal ID is ACCBMTY-4O5W75-ZXHOAA btw.

[Dargo]

The website is great, as long as you don't need support. The support is a complete disaster. More then a month ago I withdrew €270 using wire transfer. After 2 weeks I created a ticket that I still didn't get the money (order says 'sent'). No response... 2 weeks later I send them an email, finally got a response, 'The status, "Sent", means that the funds have been sent from our bank. Have you checked your account to see if they have arrived?'. Would I be mailing several times if I got the money?!? Fine, I replied saying that I didn't get the money, and asked them to check what went wrong (what I also asked in my initial ticket...), couple of days passed by, no response.... I tried another withdraw of €5, but this time I used 'SEPA' (using the same information as 'Wire Transfer', the next day I got my money, also withdrew the other €450 and got that as well. Send another email, no response... couple days later send another email, yet again, still no response!!!!

It has been well over a month and I am still waiting for my €270 or any information from Kraken!

Please PM the ticket numbers and I will look into it.

[Dargo]

Pissed off is an understatement at the moment.

I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.

One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.

Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue. 

Well, nearly another week has gone by since I replied to the request for information from your support and not another peep from them. 3 weeks and counting and I am not at all hopeful that I will receive this money.

I'm sure you will post a nice reply saying you are doing everything you can, blaming someone else apart from yourselves, and explaining that I haven't replied to an email properly.

WTF is going on. If I was pissed off before I am absolutely furious now.

Someone from support contacted you a little while ago. No deposit matching the information you gave us has been credited to our account with Fidor. Fidor cannot find any record of receiving this transfer. Fidor also had their (most commonly used) correspondent bank check and they don't have a record of the transaction either. The next step is to find out who is supposed to have sent the transfer to Fidor's correspondent bank (whether it was your bank or some intermediary bank) and have them contact Fidor's correspondent bank so they can settle the issue between them. This step will have to be initiated by your bank because we don't know where the transfer may have come from (whether from your bank or from some other). I know that your bank assured you that the transaction cleared all the way through to Fidor, but it seems that this may not be the case.   

[Dargo]

Are you sure you have the right order number?  That order is a buy at market order (not sell), which completed all but 0.00001 of the lots you wanted, hence the close with an insignificant volume remaining message.

Indeed, I talked about order OOF3TC-VMHCX-JMDYSY. Closure without warning is really annoying. Would it be possible to take fees from the non-zero currency by default?

[edited] Oh, I see that the amount executed pretends to be complete. A bug happened !? My balance did not change and I could sell again later.

For that order, you had the amount currency set to EUR. So instead of selling X bitcoins, the order sold X euros worth of bitcoin. The order filled except for a small fraction - that's why it says closed with the reason "Insignificant volume remaining." But even if it had completely filled, the order would only sell a small fraction of bitcoin. 

[gotmilk_]

Perhaps just idea... Can you add email confirmations for withdrawing funds? Would feel much more secured 

Keep up the good work!

[Thibaut]

For that order, you had the amount currency set to EUR. So instead of selling X bitcoins, the order sold X euros worth of bitcoin. The order filled except for a small fraction - that's why it says closed with the reason "Insignificant volume remaining." But even if it had completely filled, the order would only sell a small fraction of bitcoin. 

I'm so stupid
By the way, I just did advertisement for you (here, comment 3) because you are definitely the best.

[Dargo]

I like the new grouping too, I'd prefer for it to drop open to the right left though as I get this on a small screen (Fedora, Google Chrome):

We'll look into it. Was this on a tablet?

[matuszed]

There was a lot of nonsense that happened on a lot of exchanges today that really dropped the ball, Kraken was not one of them, perfectly uninterrupted trading.

[Newar]

[...]

We'll look into it. Was this on a tablet?

On an eeePC.

Display:
10.1" LED Backlight WSVGA Screen (1024x600)

[Avalaxy]

Are there withdrawal problems at the moment? I requested a withdrawal on friday, it was sent, but I don't have it on my bank account yet. Usually I receive the money the same day when I request it at the beginning of the day.

The withdrawal ID is ACCBMTY-4O5W75-ZXHOAA btw.

Dargo can you check this one? I still don't have the money.