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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614211 times)
Bestrates
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July 29, 2014, 08:39:02 AM
 #2101

Hi Dargo,
I thought that may be the reason.  Would you then be able to expedite ticket 29590 which I opened on the 26th July?   This was a request for tier 4 verification, this would solve my funding limit problem
Thanks for your help
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July 29, 2014, 01:07:53 PM
 #2102

Hi Dargo,
I thought that may be the reason.  Would you then be able to expedite ticket 29590 which I opened on the 26th July?   This was a request for tier 4 verification, this would solve my funding limit problem
Thanks for your help
Bestrates

Yes - replied to your PM
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July 29, 2014, 02:03:04 PM
 #2103

Kraken! you are scammers!

I've been waiting for more than 2.5 months of withdrawal!

Support says "well, this is the banking system, it is inert ..."

In any case, the money is returned back to the bank within 21 working days!

Withdrawal ACBXIHS-SV3RA5-TB3RHJ
Type       Wire Transfer
Date       05-14-14 09:38:31 +0400
Description       VTB 24 (JSC)
Transaction ID       ——
Status       Sent
Amount       €1,340.00
Fee       €40.00

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July 29, 2014, 02:42:48 PM
 #2104

Kraken! you are scammers!

I've been waiting for more than 2.5 months of withdrawal!

Support says "well, this is the banking system, it is inert ..."

In any case, the money is returned back to the bank within 21 working days!

Withdrawal ACBXIHS-SV3RA5-TB3RHJ
Type       Wire Transfer
Date       05-14-14 09:38:31 +0400
Description       VTB 24 (JSC)
Transaction ID       ——
Status       Sent
Amount       €1,340.00
Fee       €40.00

@Fixx: We are sorry for the long wait. We are going to look into this ASAP. I understand that there was a problem because your name wasn't entered correctly. Unfortunately, some investigations about missing withdrawals in the banking system take very long, so what our support agent has been telling you is true.
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July 29, 2014, 02:51:22 PM
 #2105

Bank transfers can not disappear just like that! They are returned to the sender bank after 21 days if payment was in "undefined."
During this time, my money back to you three times already.

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July 29, 2014, 04:24:01 PM
Last edit: July 29, 2014, 04:37:17 PM by Beulemann
 #2106

could you take a look at the deposits please?

the first two deposits today went fine (<10 Minutes Fidor-2-Fidor)

the third now lasts overn an hour (Fidor-2-Fidor).


EDIT: Thx, it arrived. Wink

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July 29, 2014, 04:39:54 PM
 #2107

could you take a look at the deposits please?

the first two deposits today went fine (<10 Minutes Fidor-2-Fidor)

the third now lasts overn an hour (Fidor-2-Fidor).

take a look at your deposit history under "funding". There you can see the time, when the last deposits arrived. It was something like every hour, 10 seconds later(could bei 30 seconds, don't remeber the exact number).
So if one deposit was credited on 3pm and you made a new deposit on 3:10pm, it will arrive at 4:00:10pm.
But like I noticed yesterday, the deposit time could be 2 hours now.  So in this case, it will arrive at 5:00:20pm.

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July 29, 2014, 09:30:10 PM
 #2108

Bank transfers can not disappear just like that! They are returned to the sender bank after 21 days if payment was in "undefined."
During this time, my money back to you three times already.

Hi Fixx - I ran a search on the transfers that have been returned to our account and we haven't received anything from your bank. If your bank received the payment but it didn't have your name on it, then they probably did return it (and probably did so faster than 21 days). But if they did return it, this doesn't automatically mean that the return went smoothly. Wires from Fidor are processed through Commerzbank and a return from your bank may have been sent back to Commerzbank and be stuck there.

I'm sorry this process is taking so long. Even though bank investigations can take a long time, they shouldn't take this long and we've been working with Fidor to improve the search process. Fidor has sent a SWIFT message to your bank about the transfer, but hasn't heard back from your bank about it. One thing you can do to help is to call your bank and ask them if they received the SWIFT message. To help them find the SWIFT message, tell them that the "field 20" reference number for the message is #26594. I would also confirm with your bank that they received a payment to your account without your name and returned it. If they can confirm this, then I'd ask them to provide the payment details to help us trace the wire. One problem with returned funds is that banks sometimes delete all or most of the original payment details, which can make the payment very hard to trace. We're also going to try calling your bank ourselves to see if there's anything we can do to help resolve the case, but our experience with this so far has been that it's much more productive for the customer to call their bank directly.   

 
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August 01, 2014, 05:47:14 AM
 #2109

Oк, Dargo!

Well, as it can take a lot of time?
Approximately what date will be known to the query result?

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August 01, 2014, 09:38:50 PM
 #2110

Oк, Dargo!

Well, as it can take a lot of time?
Approximately what date will be known to the query result?

Hi Fixx - good news. An internal search by Fidor showed that your wire was never sent (because it didn't have your name on it). So, Fidor will send the wire on Monday 8/4 and you should have it in your account within 5 business days after that. Obviously it shouldn't have taken so long to find it, but what happened is that the search process got stuck in the step of trying to contact your bank (Fidor sent a SWIFT message and was waiting to hear back). We've noticed that a lot of cases get stuck this way, and a variety of avenues need to be explored in every case (rather than just sending a SWIFT message), so we've been working with Fidor on trying other approaches to make progress. We're still developing the new procedures, but already we're getting more cases solved more quickly. Again, I'm very sorry for the delay with your transfer, but I think we've got it sorted out now. It won't truly be solved till you have your money, though, and that will take a bit longer.   
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August 02, 2014, 12:01:48 AM
 #2111

@Dargo

What is your opinion on Stellar? Smiley
Are you going to support it?

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August 02, 2014, 10:09:36 AM
 #2112

I have a strange where there's a large sum showing as "withheld" on my balance for no apparent reason. The balance shown on the "Trade" tab overview looks correct, and is the same as the amount showing available; I also don't have any pending trades listed that I can see, so this "withheld" amount appears to be entirely phantom; it's as if there's completed trades or withdrawals or deposits that the system thinks never completed.

Is this a known issue? If not, I guess I'll open a support ticket.

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August 02, 2014, 10:16:37 AM
 #2113

Ah, I figured it out just after I posted my last message; the withheld amount is the sum total of all my wire transfer withdrawals, which are still in "Sending" status despite being successfully sent and received more than a month ago.

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August 02, 2014, 05:10:55 PM
 #2114

Ah, I figured it out just after I posted my last message; the withheld amount is the sum total of all my wire transfer withdrawals, which are still in "Sending" status despite being successfully sent and received more than a month ago.

Hi mithrandi - please create a ticket for this and we can take care of it. The wire withdrawals are stuck in "Sending" status for some reason, so we'll need to set them to "Success" manually. That will clear everything up.
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August 02, 2014, 05:19:13 PM
 #2115

@Dargo

What is your opinion on Stellar? Smiley
Are you going to support it?


We don't have a plan to support it at the present time. But the launch of Stellar is certainly an interesting development that we'll be following closely.
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August 02, 2014, 06:57:16 PM
 #2116

So it's been a few months now have you still got plans for accepting GBP?

Currently held as collateral by monbux
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August 02, 2014, 09:36:55 PM
 #2117

Ah, I figured it out just after I posted my last message; the withheld amount is the sum total of all my wire transfer withdrawals, which are still in "Sending" status despite being successfully sent and received more than a month ago.

Hi mithrandi - please create a ticket for this and we can take care of it. The wire withdrawals are stuck in "Sending" status for some reason, so we'll need to set them to "Success" manually. That will clear everything up.

Created ticket id 30039 for this; filed under "Other", because none of the Withdrawals categories seemed to apply.

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August 03, 2014, 03:39:52 PM
 #2118

10128 0.0010

is a bot  Undecided

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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August 03, 2014, 08:28:30 PM
 #2119

So it's been a few months now have you still got plans for accepting GBP?

Yep, it's just a matter of partnering with a bank that supports GBP. It's probably not a question of if at this point, I'm sure we're going to offer GBP, but estimating when is very difficult. 
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August 05, 2014, 12:50:16 AM
 #2120

Hi Everyone - Some of you may be experiencing issues connecting to the site. We are aware of this and working to resolve it.
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