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[Dargo]

We did have an issue with some stuck bitcoin withdrawals. It should be resolved now, so your transactions should be broadcast to the network. If your transactions still appears to be stuck, let us know. 

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[Dargo]

Hi Dargo,
I'm sorry for the noob question.
I requested a SEPA withdrawal. The status is stuck as "sending". Is the next status "sent"? Or is the SEPA already executed?
Withdrawal ID: ACCHWFK-RG6XSJ-HUFK2D.
Ticket ID: 30150.

Thanks in advance.

In the case of a bank withdrawal, "sending" basically means we're sending your withdrawal request to our bank. Since you just requested the withdrawal today, the earliest that you can expect it in your account would be tomorrow. But it can take longer in some cases. The status of the withdrawal in your Kraken account isn't a great indicator of what is happening with it, since we don't get very much feedback through the banking system on transfers. Even if the status is "Success," it doesn't necessarily mean that the withdrawal has arrived in your account.

[hashman]

Props to the Kraken team for a great exchange.  However I am unable to verify to Tier 3 in USA.  Any chance of an update or so on availability for US users?  Coinbase paying you off or something?   

[kitano]

In the case of a bank withdrawal, "sending" basically means we're sending your withdrawal request to our bank. Since you just requested the withdrawal today, the earliest that you can expect it in your account would be tomorrow. But it can take longer in some cases. The status of the withdrawal in your Kraken account isn't a great indicator of what is happening with it, since we don't get very much feedback through the banking system on transfers. Even if the status is "Success," it doesn't necessarily mean that the withdrawal has arrived in your account.

Hi Dargo,
the withdrawal in question has actually marked "success".
I have a tip: Kraken could tell the CRO number as soon as the SEPA is executed by FIDOR bank. So if there were a problem, a customer might investigate. I used different exchangers and noone gives this information.

[mh456]

We did have an issue with some stuck bitcoin withdrawals. It should be resolved now, so your transactions should be broadcast to the network. If your transactions still appears to be stuck, let us know. 

Hi,

 yesterday's withdrawals were resolved. But today I tried to withdraw BTC and again withdrawal is stucked. Same symptoms like yesterday. Ticket  #30145.

Is it save to withdraw BTC now?

Thanks for reply.

[nagleatorcoin]

Hi Dargo,

Having Bitcoin withdrawal issues again, any help appreciated!
Ticket ID: 30196

Thanks in advance

[Dargo]

Some bitcoin withdrawals are stuck and not getting broadcast to the network (it doesn't appear to be affecting everyone though). Thanks for your patience - we're working on the issue and will get it resolved ASAP.

[Dargo]

In the case of a bank withdrawal, "sending" basically means we're sending your withdrawal request to our bank. Since you just requested the withdrawal today, the earliest that you can expect it in your account would be tomorrow. But it can take longer in some cases. The status of the withdrawal in your Kraken account isn't a great indicator of what is happening with it, since we don't get very much feedback through the banking system on transfers. Even if the status is "Success," it doesn't necessarily mean that the withdrawal has arrived in your account.

Hi Dargo,
the withdrawal in question has actually marked "success".
I have a tip: Kraken could tell the CRO number as soon as the SEPA is executed by FIDOR bank. So if there were a problem, a customer might investigate. I used different exchangers and noone gives this information.

Hi kitano - thanks for this suggestion. I'm not familiar with the term "CRO" but I assume it means something like a transaction reference code. I'll suggest the idea to our developers. It may not be available through Fidor's API and if so we couldn't offer it until Fidor offered it.   

[Dargo]

Props to the Kraken team for a great exchange.  However I am unable to verify to Tier 3 in USA.  Any chance of an update or so on availability for US users?  Coinbase paying you off or something?   

Hi hashman - we're in this game very long term, so we're taking the time to do everything with full legal compliance. We don't want to get shut down or slapped with a huge fine later on. Also, we're still working on going live with a solid banking partnership for USD. Both the regulatory and banking aspects are slow and unpredictable, so it's not something we can give a reliable ETA for. But I assure you that we are working to get operational in the US with USD funding as quickly as possible. 

[Dargo]

Bitcoin withdrawals should be fixed now - let us know if you still have an issue. 

[kitano]

Hi Dargo,
the withdrawal in question has actually marked "success".
I have a tip: Kraken could tell the CRO number as soon as the SEPA is executed by FIDOR bank. So if there were a problem, a customer might investigate. I used different exchangers and noone gives this information.

Hi kitano - thanks for this suggestion. I'm not familiar with the term "CRO" but I assume it means something like a transaction reference code. I'll suggest the idea to our developers. It may not be available through Fidor's API and if so we couldn't offer it until Fidor offered it.  

Hi Dargo,
CRO means Operative Code Reference. Each sepa has a different CRO. A customer, with the CRO number, is able to investigate if something goes wrong with the withdrawal.
If the kraken status "success" on the tab "witdraw" means that the SEPA has been sent, tomorrow (UTC +1) I could call my bank asking if FIDOR bank (I have the bank account data) has transmitted a swift message.
Thanks again for your replies.

[ICFiedler]

Kraken just sent out an email announcement on their fee structure:
 

As a valued client of Kraken Bitcoin Exchange,

we would like to keep you informed of changes that may affect you.

Effective September 1st, 2014, in an effort to deliver a better client experience, we will be harmonizing our fee schedules. This improvement entails the creation of a single fee structure to be applied across all Fiat to digital currency trades, as well as a single fee structure to be applied across all digital currency to digital currency trades. In addition, we will begin focusing exclusively on the currency pairs that have proven to generate consistent and significant demand.

The exact fee schedule, as well as the list of currency pairs that will be offered moving forward, can be found at: https://www.kraken.com/help/new-fees-info
We would also like to take this time to announce the introduction of Kraken fee credits.

What are Kraken fee credits?
Kraken fee credits can only be used to pay trading fees on the Kraken exchange. They are found exclusively on kraken.com labeled with the code KFEE (four characters) or FEE (three characters).

What are Kraken fee credits worth?
100 FEE = 1 USD worth of trading fees on the Kraken exchange

How do I get Kraken fee credits?
Moving forward, we will offer special promotions to our clients. We will let you know when you have the chance to redeem Kraken fee credits. Upon redemption, they will be automatically applied as you accrue trading fees.

How do Kraken fee credits work?
If you are in possession of Kraken fee credits at the time a trade is executed, you'll see the quantity and USD value of fee credits deducted from your total fee within the trade details. As an example, if you have accumulated 500 FEE, then a 5 USD credit will automatically apply toward your trade once it is executed.

Stay tuned for upcoming FEE promotions!

Thank you for being a great client of Kraken Bitcoin Exchange.
The Kraken Team

Reads this: "Effective September 1st, 2014, we double our prices of trading. And in order to obscure that from our dumb customers we hand out some lollipops."

@Dargo and the kraken team: You do a very very good job with your site and I appreciate it a lot. If you need to increase your fees to finance all that, well, I am not happy about that but I understand it. However, I really do not like the way you communicate this decision. Especially when I read "better client experience"! Such words a red flag for me and probably many other bitcoiners. After all, the bitcoin market is still far from being one of those dumb consumer markets.

[Dargo]

@Dargo and the kraken team: You do a very very good job with your site and I appreciate it a lot. If you need to increase your fees to finance all that, well, I am not happy about that but I understand it. However, I really do not like the way you communicate this decision. Especially when I read "better client experience"! Such words a red flag for me and probably many other bitcoiners. After all, the bitcoin market is still far from being one of those dumb consumer markets.

Hi ICFielder - thanks for your feedback and I think you make a good point. The improvement talk was intended to be directed at the simplified fee structure, not any fee increases. But I think it would have been better to address the increase head-on rather than to basically ignore it. I've always tried in this thread to talk very straight to people without any sugar coating, and I think that's gone a lot further with the community than any "marketing speak" might have. I assure you that I will take your point to our team and advocate for an adjustment in light of it. 

[raskul]

WTF, my fees are going to double?
i'll be moving to another exchange.
thanks for being there Kraken. Best wishes.

[kitano]

Hi Dargo,
Withdrawal ACCHWFK-RG6XSJ-HUFK2D.
I got my money today.

Thank you for all.

[Serpens66]

@Dargo and the kraken team: You do a very very good job with your site and I appreciate it a lot. If you need to increase your fees to finance all that, well, I am not happy about that but I understand it. However, I really do not like the way you communicate this decision. Especially when I read "better client experience"! Such words a red flag for me and probably many other bitcoiners. After all, the bitcoin market is still far from being one of those dumb consumer markets.

Hi ICFielder - thanks for your feedback and I think you make a good point. The improvement talk was intended to be directed at the simplified fee structure, not any fee increases. But I think it would have been better to address the increase head-on rather than to basically ignore it. I've always tried in this thread to talk very straight to people without any sugar coating, and I think that's gone a lot further with the community than any "marketing speak" might have. I assure you that I will take your point to our team and advocate for an adjustment in light of it.  

it's more than doubling the fees !!  from 0,11% to 0,23%  with a volume a bit higher than 100,000$ a month. With no volume it's just from 0,2% to 0,35% so you punish the ones with good volume, are you insane?
That's NOT okay!! Why you do this??? What can we do, to stop this rubbish?

edit:
and don't say you have to raise the fees because of the high costs for support staff! You could save alot of work, if you do things right and tell everybody about all "on hold" things before the money is on hold!

Edit2:
Instead of doing this, you should make a "maker-taker" fee structure. Like all makers have to pay the same fee as it is now, and all takers have to pay higher fees (of course I wish you would lower the fees instead of raising them).

[Hermann1337]

ok kraken! im out, put that new feesystem up your ass
kraken has been my #1 exchange before this...

[Freyr]

I was also a bit pissed when I read the email. Remember, your target group are intelligent people who are capable of doing some math so don't try these cheap marketing tricks on them. Who the fuck needs "fee credits"?

[Queenvio]

This is not a good way I think. Please think about it again.
There are a lot of alternatives.

[Serpens66]

Hi I am considering signing up and have a few questions:

Can you please specifiy the ID requirements for tier two
Are there deposit limits on tier two, if so what are they?
Do you accept customers from Poland?

here you can see the limits and requirements:
https://bitcointalk.org/index.php?topic=290799.msg4621645#msg4621645

With german bank accounts you have to be tier 3 and send an ID selfie to deposit. (just to say everything important, even if you are from poland)