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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614653 times)
wendel
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July 17, 2014, 08:34:32 AM
 #2061

The connection issues should be resolved now, so please let us know if you're still having a problem connecting to the site. We're very sorry about the interruption in service.

yes works again.
downtime was about 2–3 hrs.
timeframe about 7p.m. san francisco time.

you can see it at the panic sells on bitcoinwisdom pretty good. the first drop to 452.51 was due to the downtime.

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Dargo
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July 17, 2014, 10:04:27 PM
 #2062

The connection issues should be resolved now, so please let us know if you're still having a problem connecting to the site. We're very sorry about the interruption in service.

yes works again.
downtime was about 2–3 hrs.
timeframe about 7p.m. san francisco time.

you can see it at the panic sells on bitcoinwisdom pretty good. the first drop to 452.51 was due to the downtime.

OK, thanks for that information wendel. What happened was that some of our servers went down, but some traffic was getting routed to the down servers. So the site was down for some people, but up for others. The site didn't show up for us as being down until around 9pm. The problem probably showed up earlier for you because you were getting routed to the down servers while our monitors were still getting routed to the servers that were up. That's our guess anyway, because as I said, we didn't see any problem until around 9pm PDT.

One thing learned from the incident is that we need better load balancing across our servers (there shouldn't have been any traffic being routed to the down servers). We'll be putting that in place very soon and once it's done, we should see better response from the site overall.  Inadequate load balancing may be partly to blame for the intermittent connection problems some clients like you have been reporting.
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July 17, 2014, 11:09:25 PM
 #2063

The connection issues should be resolved now, so please let us know if you're still having a problem connecting to the site. We're very sorry about the interruption in service.

yes works again.
downtime was about 2–3 hrs.
timeframe about 7p.m. san francisco time.

you can see it at the panic sells on bitcoinwisdom pretty good. the first drop to 452.51 was due to the downtime.

OK, thanks for that information wendel. What happened was that some of our servers went down, but some traffic was getting routed to the down servers. So the site was down for some people, but up for others. The site didn't show up for us as being down until around 9pm. The problem probably showed up earlier for you because you were getting routed to the down servers while our monitors were still getting routed to the servers that were up. That's our guess anyway, because as I said, we didn't see any problem until around 9pm PDT.

One thing learned from the incident is that we need better load balancing across our servers (there shouldn't have been any traffic being routed to the down servers). We'll be putting that in place very soon and once it's done, we should see better response from the site overall.  Inadequate load balancing may be partly to blame for the intermittent connection problems some clients like you have been reporting.


Hi Dargo,

thank you very much for providing the detailed information. Smiley
Fingers crossed for eliminating the issues so everything runs smoothly when the masses join your exchange.

Regards
W
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July 18, 2014, 11:10:04 AM
 #2064

Is anyone experiencing connection issues to the site? If so, please let me know.
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July 18, 2014, 11:19:15 AM
 #2065

I am. What do you want to know?
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July 18, 2014, 11:19:49 AM
 #2066


The Kraken website is currently unavailable.

Please try again later.
Connection timed out

The initial connection between CloudFlare's network and the origin web server timed out. As a result, the web page can not be displayed.

    Ray ID: 14be4865f215089f
    Your IP address: XXXXX
    Error reference number: 522
    CloudFlare Location: Frankfurt

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July 18, 2014, 11:23:35 AM
 #2067

I am. What do you want to know?

Thanks Macno - that's all. Just checking to see if others are experiencing the issue. We are working to resolve it.
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July 18, 2014, 11:34:42 AM
 #2068

Seems to work again. At first partially (able to log in, although no other funtions), now trading seems (!) to work.
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July 18, 2014, 12:05:25 PM
 #2069

The connection issue should be resolved now, but of course let us know if you are still having trouble.
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July 18, 2014, 08:21:33 PM
 #2070

The connection issue should be resolved now, but of course let us know if you are still having trouble.

At the moment everything is running fine for me. Smiley
Just saw that there are different CLoudflare locations. Macno adressed Frankfurt.
The one I had issues with was CloudFlare Location: Amsterdam.
Maybe this information can be of use for you.

Cheers
W

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July 20, 2014, 11:09:11 PM
 #2071

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you
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July 20, 2014, 11:19:05 PM
 #2072

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you


Funding -> Deposit -> Bitcoin (XBT) -> Generate New Address
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July 21, 2014, 03:57:29 PM
 #2073

Hello

Cool website

Quick question - Where do I find my bitcoin address in Kraken, so I could send BTC from coinbase?

Thank you


Funding -> Deposit -> Bitcoin (XBT) -> Generate New Address
Thank you, sir!

Problem solved

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July 25, 2014, 03:25:23 PM
 #2074

Ich rege mich gerade schon wieder extrem auf.

Ich habe Am Mittwoch 1.500,- € von meinem Fidor Konto zum Kraken überwiesen. Mein Konto ist Tier 3 verifiziert und meine Limits waren noch lange nicht ausgeschöpft.
Die Zahlung kam allerdings nicht an.

Dann hatte ich gesehen, dass neuerdings im Verwendungszweck der Überweisung noch "kraken.com" stehen muss. Gut, mein Fehler. Habe dann nochmal eine zweite Überweisung über 500,- € gemacht mit dem richtigen Verwendungszweck. Aber auch hier kam die Überweisung nicht wie sonst üblich innerhalb ein paar Minuten beim Kraken an.

Ich habe dann sofort ein Ticket erstellt und bis heute natürlich mal wieder keine Antwort erhalten! Mittlerweile stehen meine Einzahlungen zwar im Account, aber nur mit "on Hold". Dies ist völlig unbegründet, da wie gesagt keine Kontolimits ausgeschöpft sind und ich ordentlich verifiziert bin.

Vor ein paar Monaten hatte ich schon einmal das gleiche Problem, auch hier hat es 4 Wochen gedauert, bis ich die Euros wieder zur Verfügung hatte. Ich musste mich mit Fidor in Verbindung sind usw! Seitens Kraken wurde dann Besserung bzgl. des Supports gelobt, aber passiert ist anscheinend überhaupt nichts. Zum Traden find eich den Kraken eigentlich gut, aber das mit dem Service ist wirklich unter aller Sau!

Habt jemand vielleicht ähnliche Erfahrungen gemacht und bin nur ich der Depp!?



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Dargo
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July 25, 2014, 07:24:22 PM
 #2075

Ich rege mich gerade schon wieder extrem auf.

Ich habe Am Mittwoch 1.500,- € von meinem Fidor Konto zum Kraken überwiesen. Mein Konto ist Tier 3 verifiziert und meine Limits waren noch lange nicht ausgeschöpft.
Die Zahlung kam allerdings nicht an.

Dann hatte ich gesehen, dass neuerdings im Verwendungszweck der Überweisung noch "kraken.com" stehen muss. Gut, mein Fehler. Habe dann nochmal eine zweite Überweisung über 500,- € gemacht mit dem richtigen Verwendungszweck. Aber auch hier kam die Überweisung nicht wie sonst üblich innerhalb ein paar Minuten beim Kraken an.

Ich habe dann sofort ein Ticket erstellt und bis heute natürlich mal wieder keine Antwort erhalten! Mittlerweile stehen meine Einzahlungen zwar im Account, aber nur mit "on Hold". Dies ist völlig unbegründet, da wie gesagt keine Kontolimits ausgeschöpft sind und ich ordentlich verifiziert bin.

Vor ein paar Monaten hatte ich schon einmal das gleiche Problem, auch hier hat es 4 Wochen gedauert, bis ich die Euros wieder zur Verfügung hatte. Ich musste mich mit Fidor in Verbindung sind usw! Seitens Kraken wurde dann Besserung bzgl. des Supports gelobt, aber passiert ist anscheinend überhaupt nichts. Zum Traden find eich den Kraken eigentlich gut, aber das mit dem Service ist wirklich unter aller Sau!

Habt jemand vielleicht ähnliche Erfahrungen gemacht und bin nur ich der Depp!?

Hi Truman,

If you PM me your ticket number, I can help with your case. You can also PM your ticket number to member "Yunus" - he's part of the Kraken team and speaks fluent German (he manages our German thread). The link for his profile is below.

https://bitcointalk.org/index.php?action=profile;u=196318
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July 25, 2014, 07:47:31 PM
 #2076

Hi Truman,

If you PM me your ticket number, I can help with your case. You can also PM your ticket number to member "Yunus" - he's part of the Kraken team and speaks fluent German (he manages our German thread). The link for his profile is below.

https://bitcointalk.org/index.php?action=profile;u=196318
he already postet this some minutes later in the german kraken thread. But yes, he should Pm you the ticket number and write in english here Cheesy

Edit:
there are still many complaints about this ID selfie, it is realistic that you will loose 90% of all your german customers.
So please find a alternative to this ( e.g. Postident and/or verification with Fidor together like bitcoin.de does)

and of course krakens support is too slow.

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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July 25, 2014, 09:25:08 PM
 #2077

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!



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July 25, 2014, 10:02:58 PM
 #2078

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.
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July 25, 2014, 11:26:58 PM
 #2079

I have already wrote yunus and got no reply....

Ticketnumber is  #29467.

I expect to be Tier 3 verificated and that my founds are released till tomorrow morning german time!

Hi Truman - We've release the funds to your account. We're very sorry if you're not satisfied with the service you've had from Kraken. I assure you that your case will be reviewed so we can learn from it and improve.
Could you also please verify Ticketnumber #29587?
Also Tier 3, also On-Hold without reason (in my opinion).

Kind regards
MusX
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July 26, 2014, 12:38:09 AM
 #2080

I pulled this from the other thread.

Hi Dargo,

Can you clarify some points regarding the API?

1) What is the request/throttle limit before getting banned, if any? (e.g. 1 request per second)

It's a bit complicated since there are a variety of factors that can change things, but the basic limits are as follows. The limit for sustained requests is 1 request every 5 seconds. The limit for sustained orders is about 1 per minute. The sustained limits can be exceeded in short bursts. Keep in mind that this is subject to change as we see how people use the API.

Please increase the rate limits.  One request per 5 seconds is pretty low but I can work around it.  One request per second would be more resonable.

However one order per minute is very low.  Overall I place less than 60 orders per hour, but sometimes I may need to place 4 or 5 orders in a minute.  I run into the rate limit too often.
+1

I think our API limit should be higher too. It's an ongoing project of mine to try to convince others on the team about this and get the limits raised. I've had partial success and a raise of the limit should be coming. I'll check on the progress of that and let everybody know.  
Dargo,
Is there any other rate limit for trades ("Get recent trades") method?
I already set 6 seconds for it but still get "EAPI:Rate limit exceeded" from time to time.
If the api rate is method specific could we get a full table which describe each method, burst, etc.?

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