Bitcoin Forum
July 23, 2019, 09:03:29 PM *
News: Latest Bitcoin Core release: 0.18.0 [Torrent] (New!)
 
   Home   Help Search Login Register More  
Pages: « 1 ... 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 [98] 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 ... 344 »
  Print  
Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614800 times)
Serpens66
Legendary
*
Offline Offline

Activity: 2156
Merit: 1015



View Profile
May 22, 2014, 04:52:50 AM
 #1941

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.
By the way, in the settings is written:
Quote
Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.

Public Account ID  xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties.

Huh I don't think the Username is the private identifier?! That would be very strange Cheesy



Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
1563915809
Hero Member
*
Offline Offline

Posts: 1563915809

View Profile Personal Message (Offline)

Ignore
1563915809
Reply with quote  #2

1563915809
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1563915809
Hero Member
*
Offline Offline

Posts: 1563915809

View Profile Personal Message (Offline)

Ignore
1563915809
Reply with quote  #2

1563915809
Report to moderator
1563915809
Hero Member
*
Offline Offline

Posts: 1563915809

View Profile Personal Message (Offline)

Ignore
1563915809
Reply with quote  #2

1563915809
Report to moderator
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
May 22, 2014, 05:43:43 AM
 #1942

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.
By the way, in the settings is written:
Quote
Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.

Public Account ID  xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties.

Huh I don't think the Username is the private identifier?! That would be very strange Cheesy


I'm not sure why you think it's strange, but maybe the term "private identifier" is creating confusion.

Your username uniquely identifies your account, but it should be kept private because it's also used for login. You don't want to share your login credentials with anybody. The public account ID also uniquely identifies your account, but it can't be used for login. So it's safer to share publicly. Still, it's probably best not to share your public account ID if it isn't necessary (just share your ticket number instead).

Any Kraken staff on this forum or any other public space should only ask for your ticket number and maybe your public account ID if appropriate. If you are asked for your username, email associated with your Kraken account, or any other sensitive information, you should be immediately suspicious and not give it out.
Eugenok
Newbie
*
Offline Offline

Activity: 30
Merit: 0


View Profile
May 22, 2014, 04:57:44 PM
Last edit: May 23, 2014, 08:03:38 AM by Eugenok
 #1943

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.


Support request #26335 from 08-00 this morning is still not resolved.

Thanks - an agent just replied and is working on it.

That still not resolved!! Resolved, thank you for your help!

So many documents and now I got Tier 3 Verified, but still can't use my BTC.
ledmaniak
Sr. Member
****
Offline Offline

Activity: 266
Merit: 250


View Profile
May 27, 2014, 05:54:10 PM
 #1944

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

Bitcoin: 1Cxi8BLvScSm1mW6kjb5MNeJZPrvAiYL6B
Litecoin: LLmjtrrq1ZeD51NSUJ8VanuQduW8Ma3jrs
qxzn
Hero Member
*****
Offline Offline

Activity: 609
Merit: 505



View Profile
May 27, 2014, 06:32:39 PM
 #1945

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1
gotmilk_
Sr. Member
****
Offline Offline

Activity: 436
Merit: 250



View Profile
May 27, 2014, 09:23:46 PM
 #1946

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1

Would be great to have that back.

Do you agree that there is a huge gap between crypto world and traditional world.. We're launching an ICO that will change this: https://bitcointalk.org/index.php?topic=2212650.msg22292459#msg22292459
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
May 27, 2014, 10:10:45 PM
 #1947

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1

Would be great to have that back.


Thanks for the feedback. I can't give you an ETA, but enabling funding actions via API is high on our list of development priorities.
floatertheplayer
Newbie
*
Offline Offline

Activity: 24
Merit: 0


View Profile
May 29, 2014, 05:02:36 PM
Last edit: May 30, 2014, 07:42:08 AM by floatertheplayer
 #1948

I have missing withdrawal you guessed it from 15.05.2014. I have heard that many have problems from this day.

EDIT

I was quick to jump into conclusions, due to possibly wrong rumors. Indeed I made an error in the name field so a bank trace is needed. It would be nice though if rejected, returned transfers would automatically returned to the user, like in my case. It is a problem of the banking system that it does not happen.

So I guess I have to wait a lot.

EDIT
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
May 29, 2014, 07:36:33 PM
 #1949

I have missing withdrawal you guessed it from 15.05.2014. I have heard that many have problems from this day.

Despite of this issue on a massive GOX style scale even after 2 weeks I get a "no response" canned reply from Support saying that it can take 4 weeks to trace it, bad banks... (worst they suggest it might be my error) They do not even acknowledge that many have the issue, which would be the bare minimum to retain confidence.

I have had close to 500k USD volume on this exchange without issues. I did not expect this whitewashing of this serious matter from them.

One missing withdrawal can wreck my whole business of arbitrage, rendering all my hard work worthless.

2 weeks have already passed and they say 4 weeks still... This is not acceptable. It may very well be FIDOR bank losing my money, but communication is the minimum you can expect from Kraken.

I, We demand answeres!

Please PM me with your ticket number so I can help you.
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
May 29, 2014, 10:38:41 PM
 #1950

I have missing withdrawal you guessed it from 15.05.2014. I have heard that many have problems from this day.

Despite of this issue on a massive GOX style scale even after 2 weeks I get a "no response" canned reply from Support saying that it can take 4 weeks to trace it, bad banks... (worst they suggest it might be my error) They do not even acknowledge that many have the issue, which would be the bare minimum to retain confidence.

I have had close to 500k USD volume on this exchange without issues. I did not expect this whitewashing of this serious matter from them.

One missing withdrawal can wreck my whole business of arbitrage, rendering all my hard work worthless.

2 weeks have already passed and they say 4 weeks still... This is not acceptable. It may very well be FIDOR bank losing my money, but communication is the minimum you can expect from Kraken.

I, We demand answeres!

Please PM me with your ticket number so I can help you.

Thanks for giving me your ticket number. I think I see why there has been a problem with this withdrawal. The withdrawal information isn't filled in correctly. In the field where your name is supposed to go, the bank name appears instead (followed by "EUR"). Most likely your bank received this deposit and is holding it because there's no name on it. Please contact your bank to see if they have it. Or they might have sent it back and we'll check on this.

We will ask Fidor to search for the deposit as well, but as far as I can tell, you contacted us about this for the first time today. We don't know a withdrawal hasn't arrived until the customer contacts us. So today is the first day that we've learned about the issue and it will take time to conduct a search. Banks can take 4 weeks or even more sometimes to trace missing transfers unfortunately. 
darlidada
Hero Member
*****
Offline Offline

Activity: 723
Merit: 503


View Profile
May 31, 2014, 04:55:32 AM
 #1951

@Kraken : it would be great if you included an email alert when your deposit arrive. I've felt like a donkey refreshing your site for the past days :

I made 2 deposits this week one the 27th the other the 28th, one came on the 28th, the other didnt. It was sepa. I know I should wait 5 business days but usually it takes less than 36 hours to arrive. I wonder if I made a mistake during the process or if you did because both were of the same amount. I dont know if the problem comes from my bank or from yours. If you can check ticket 27046 and put my mind to ease, I would really appreciate it. I got immediately a questionnaire into my email after sending the ticket and I could answear the question quickly as both were made from the same name/bank/public ID & co. Everything was the same but they were sent one day apart of each other.

I could do some enquiry myself if you tell me which one you received. I'd need the reference for that. Feel free to PM me.
Serpens66
Legendary
*
Offline Offline

Activity: 2156
Merit: 1015



View Profile
May 31, 2014, 08:27:23 AM
 #1952

@Kraken : it would be great if you included an email alert when your deposit arrive. I've felt like a donkey refreshing your site for the past days :

I made 2 deposits this week one the 27th the other the 28th, one came on the 28th, the other didnt. It was sepa. I know I should wait 5 business days but usually it takes less than 36 hours to arrive. I wonder if I made a mistake during the process or if you did because both were of the same amount. I dont know if the problem comes from my bank or from yours. If you can check ticket 27046 and put my mind to ease, I would really appreciate it. I got immediately a questionnaire into my email after sending the ticket and I could answear the question quickly as both were made from the same name/bank/public ID & co. Everything was the same but they were sent one day apart of each other.

I could do some enquiry myself if you tell me which one you received. I'd need the reference for that. Feel free to PM me.

Don't send the same amount during the same week. It's also a hint on the deposit page from Kraken.
But it should be shown in your deposit history as "on hold". If it's not, it's not there already and you have to wait till monday.
If the support does not answer to your questions/information then come here again and ask Dargo to speed things up Wink

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
darlidada
Hero Member
*****
Offline Offline

Activity: 723
Merit: 503


View Profile
May 31, 2014, 09:25:52 AM
 #1953

@Kraken : it would be great if you included an email alert when your deposit arrive. I've felt like a donkey refreshing your site for the past days :

I made 2 deposits this week one the 27th the other the 28th, one came on the 28th, the other didnt. It was sepa. I know I should wait 5 business days but usually it takes less than 36 hours to arrive. I wonder if I made a mistake during the process or if you did because both were of the same amount. I dont know if the problem comes from my bank or from yours. If you can check ticket 27046 and put my mind to ease, I would really appreciate it. I got immediately a questionnaire into my email after sending the ticket and I could answear the question quickly as both were made from the same name/bank/public ID & co. Everything was the same but they were sent one day apart of each other.

I could do some enquiry myself if you tell me which one you received. I'd need the reference for that. Feel free to PM me.

Don't send the same amount during the same week. It's also a hint on the deposit page from Kraken.
But it should be shown in your deposit history as "on hold". If it's not, it's not there already and you have to wait till monday.
If the support does not answer to your questions/information then come here again and ask Dargo to speed things up Wink

"Multiple deposits of the same amounts within a few days of each other may be delayed. If you must make multiple deposits, consider sending different amounts."

Stupid me! I lost a bunch of bitcoins because I didnt take the time to read. My mind is at peace at least now.
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
May 31, 2014, 02:09:25 PM
 #1954

@Kraken : it would be great if you included an email alert when your deposit arrive. I've felt like a donkey refreshing your site for the past days :

I made 2 deposits this week one the 27th the other the 28th, one came on the 28th, the other didnt. It was sepa. I know I should wait 5 business days but usually it takes less than 36 hours to arrive. I wonder if I made a mistake during the process or if you did because both were of the same amount. I dont know if the problem comes from my bank or from yours. If you can check ticket 27046 and put my mind to ease, I would really appreciate it. I got immediately a questionnaire into my email after sending the ticket and I could answear the question quickly as both were made from the same name/bank/public ID & co. Everything was the same but they were sent one day apart of each other.

I could do some enquiry myself if you tell me which one you received. I'd need the reference for that. Feel free to PM me.

Don't send the same amount during the same week. It's also a hint on the deposit page from Kraken.
But it should be shown in your deposit history as "on hold". If it's not, it's not there already and you have to wait till monday.
If the support does not answer to your questions/information then come here again and ask Dargo to speed things up Wink

"Multiple deposits of the same amounts within a few days of each other may be delayed. If you must make multiple deposits, consider sending different amounts."

Stupid me! I lost a bunch of bitcoins because I didnt take the time to read. My mind is at peace at least now.

Hi darlidada - I'm sorry for the delay with your deposit. An agent replied to your ticket and we'll release it as soon as we can.

We agree about the need for email alerts and this is a feature planned for the future.
darlidada
Hero Member
*****
Offline Offline

Activity: 723
Merit: 503


View Profile
June 02, 2014, 06:41:43 AM
 #1955

@Kraken : it would be great if you included an email alert when your deposit arrive. I've felt like a donkey refreshing your site for the past days :

I made 2 deposits this week one the 27th the other the 28th, one came on the 28th, the other didnt. It was sepa. I know I should wait 5 business days but usually it takes less than 36 hours to arrive. I wonder if I made a mistake during the process or if you did because both were of the same amount. I dont know if the problem comes from my bank or from yours. If you can check ticket 27046 and put my mind to ease, I would really appreciate it. I got immediately a questionnaire into my email after sending the ticket and I could answear the question quickly as both were made from the same name/bank/public ID & co. Everything was the same but they were sent one day apart of each other.

I could do some enquiry myself if you tell me which one you received. I'd need the reference for that. Feel free to PM me.

Don't send the same amount during the same week. It's also a hint on the deposit page from Kraken.
But it should be shown in your deposit history as "on hold". If it's not, it's not there already and you have to wait till monday.
If the support does not answer to your questions/information then come here again and ask Dargo to speed things up Wink

"Multiple deposits of the same amounts within a few days of each other may be delayed. If you must make multiple deposits, consider sending different amounts."

Stupid me! I lost a bunch of bitcoins because I didnt take the time to read. My mind is at peace at least now.

Hi darlidada - I'm sorry for the delay with your deposit. An agent replied to your ticket and we'll release it as soon as we can.

We agree about the need for email alerts and this is a feature planned for the future.

thanks for the reply Dargo, hopefully it's gonna be today! I'll update this thread when I've received it. Anyway, so far I'm very happy with Kraken customer support. It's by far the best I've dealt with within the bitcoin economy.
zoro1
Hero Member
*****
Offline Offline

Activity: 812
Merit: 1000


View Profile
June 02, 2014, 07:29:20 AM
 #1956

Indeed kraken is the best out there. Thus i need to ask if other coins are scheduled to be supported.
I would love to see PPC. I think it has a great future

https://storjtalk.org/index.php
storj:decentralized cloud and much more!
KrakenTrader
Member
**
Offline Offline

Activity: 102
Merit: 10


View Profile
June 02, 2014, 05:42:26 PM
 #1957


Dargo:

Any plans to include DRK darkcoin ?
http://coinmarketcap.com/
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 02, 2014, 06:24:50 PM
 #1958

thanks for the reply Dargo, hopefully it's gonna be today! I'll update this thread when I've received it. Anyway, so far I'm very happy with Kraken customer support. It's by far the best I've dealt with within the bitcoin economy.

Hopefully it will be today. We have a bottleneck right now with releasing held deposits, so it's taking longer than it should. But this bottleneck will be eliminated soon and it will get much faster.
Dargo
Legendary
*
Offline Offline

Activity: 1820
Merit: 1000



View Profile
June 02, 2014, 06:34:20 PM
 #1959

Indeed kraken is the best out there. Thus i need to ask if other coins are scheduled to be supported.
I would love to see PPC. I think it has a great future


Dargo:

Any plans to include DRK darkcoin ?
http://coinmarketcap.com/

Our development efforts are focused on other things right now, so I don't see us adding new coins anytime soon and an ETA isn't possible either. But we definitely plan on adding more coins down the road. I know for sure that PPC is being considered. I'm not sure about DRK, but I expect it'll be seriously considered as well.
Serpens66
Legendary
*
Offline Offline

Activity: 2156
Merit: 1015



View Profile
June 04, 2014, 08:02:44 PM
 #1960

Dargo anything new about the "data not avaible" issue I mentioned some time ago (I guess a month ago).
Every 2 minutes I have to refresh the page, especially the "Trade/New Order" window. I have to click on "trade" to load the site again and place an order.

Why is this happening?

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Pages: « 1 ... 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 [98] 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 ... 344 »
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!