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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614575 times)
Dargo
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June 16, 2014, 09:27:00 PM
 #1981

I apologise if my question was alredy asked and answered (i haven't visited the forum for a few weeks):
Why volume is not reported for Kraken instruments charted on tradingview, while it is reported on bitcoinwisdom?

Hi Loozik,

Volume is reported on TradingView. It's the first number reported to the right of "vol(...)" on the chart. Let me know if I'm not understanding your question.

Strange thing happens. I can't see volume when using Tor browser. when I switch to Firefox volume becomes visible. It seems to be an issue with either my Tor or with Tradingview.

Thanks Loozik - I passed this along to TradingView.
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Dargo
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June 18, 2014, 08:56:06 PM
 #1982

Important announcement:

Tomorrow, June 19th, is a public holiday in Germany that our bank Fidor will be observing. Also, the person who processes wires won't be in the office on Friday, June 20th.

This means that recent wire transfers will probably be delayed by up to two business days. SEPA transfers may also be delayed by up to 24 hours. Fidor-Fidor transfers shouldn't be affected. 
FlyingLotus
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June 21, 2014, 10:42:37 PM
 #1983

Might be related, might not, But when I try to withdraw I am being told 'invalid amount' which is stange
Serpens66
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June 22, 2014, 12:40:07 AM
 #1984

Might be related, might not, But when I try to withdraw I am being told 'invalid amount' which is stange
maybe you wrote a comma instead of a point?

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Serpens66
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June 24, 2014, 03:48:19 PM
 #1985

Hey Dargo,
I think the user "Dittrich" already contacted you, here the german thread: https://bitcointalk.org/index.php?topic=664154.0

In short, someone missused his telephone banking and sent money from his bank account to Kraken.

So now we see, why this "the bank account owners name must match your kraken account name" thing is very important Wink
But wouldn't it be possible for an attacker to just create a tier 2 kraken account with the same name and a fake adressverification (self printed bill) ?
Are there any security measures against it?

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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June 24, 2014, 08:13:03 PM
 #1986

where i include the "reference" part from a transfer, i can write it under information?
Dargo
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June 24, 2014, 11:47:59 PM
 #1987

Hey Dargo,
I think the user "Dittrich" already contacted you, here the german thread: https://bitcointalk.org/index.php?topic=664154.0

In short, someone missused his telephone banking and sent money from his bank account to Kraken.

So now we see, why this "the bank account owners name must match your kraken account name" thing is very important Wink
But wouldn't it be possible for an attacker to just create a tier 2 kraken account with the same name and a fake adressverification (self printed bill) ?
Are there any security measures against it?

Thanks Serpens, we did get in touch with Dittrich. We have some things in place to protect against the possibility you mention, but of course it's not infallible.
Dargo
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June 24, 2014, 11:52:20 PM
 #1988

where i include the "reference" part from a transfer, i can write it under information?

There should be a special "reference" line on the transfer form and that's usually the best place to put your account ID. If there's an information field, that will probably work too.
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June 25, 2014, 02:58:56 AM
 #1989

Was thinking about registering an account with Kraken.com and checking it out.  How are they for reliability?  Are they at least up most of the time?

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June 25, 2014, 07:42:45 AM
 #1990

where i include the "reference" part from a transfer, i can write it under information?

There should be a special "reference" line on the transfer form and that's usually the best place to put your account ID. If there's an information field, that will probably work too.

on my wire transfer (deutsche bank) there is

above: how many money/for what they are for/date/information

down i have : name/bank name/iban/bic

the only legit field is information which is not tagged as a mandatory
Dargo
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June 25, 2014, 05:21:29 PM
 #1991

where i include the "reference" part from a transfer, i can write it under information?

There should be a special "reference" line on the transfer form and that's usually the best place to put your account ID. If there's an information field, that will probably work too.

on my wire transfer (deutsche bank) there is

above: how many money/for what they are for/date/information

down i have : name/bank name/iban/bic

the only legit field is information which is not tagged as a mandatory

My recommendation would be to put your public account ID both in the "what they are for" field (e.g. "AA93... trading account") and in the information field. In the "what they are for" field, put the ID first before any other words (as in the example I gave). In the information field, just put the ID by itself (or at least first if you have to put something else). Information in a field can get truncated in transit and it's always characters to the right that get truncated, so you should put the most important information first.   
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June 25, 2014, 06:34:55 PM
 #1992

ok then, before asking i had sent 3 euro for testing, without doing how you said, i just put the ID in the information...

"what they are for" is actually "reason for payment"
Dargo
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June 25, 2014, 07:46:40 PM
 #1993

ok then, before asking i had sent 3 euro for testing, without doing how you said, i just put the ID in the information...

"what they are for" is actually "reason for payment"

It should be OK. But I think for next time you can put under "reason for payment" something like "[Your ID] - fund this trading account." That gives the reason for your payment and also includes your ID at the beginning. But I guess if your bank doesn't like that you'll have to put the ID later in the "reason" field or just in the information field.
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June 27, 2014, 09:45:32 AM
 #1994

Was thinking about registering an account with Kraken.com and checking it out.  How are they for reliability?  Are they at least up most of the time?

I'm now waiting 6 weeks for wire transfer withdrawal from Kraken and the only thing they can say is that "banks are slow and we're investigating". I've sent a couple of withdrawals and most of them got in a few days, unfortunately the one that was lost was the biggest one...
KrakenTrader
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June 30, 2014, 01:11:35 PM
 #1995

Was thinking about registering an account with Kraken.com and checking it out.  How are they for reliability?  Are they at least up most of the time?

I'm now waiting 6 weeks for wire transfer withdrawal from Kraken and the only thing they can say is that "banks are slow and we're investigating". I've sent a couple of withdrawals and most of them got in a few days, unfortunately the one that was lost was the biggest one...

Hi

I am trading at Kraken since the beginning around October 2013.
I have done plenty of withdrawal request, more than 30 for sure, and almost all of them arrived in my bank account (SEPA) the very same day.
In 2 cases I had to wait until the next day.
All wires had been SEPA wires, to a different bank than Fibor.

I suggest when requesting a withdrawal the first time to a new bank account, just request the minimum amount, and wait until money arrives.

So at least I can say, Kraken withdrawals work for me.
Kraken Support is probably the best when getting in touch with Dargo in this thread.




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June 30, 2014, 01:18:15 PM
 #1996

Kraken Support is probably the best when getting in touch with Dargo in this thread.

Yes, they were quite fast in responding but did not actually resolve the issue. Out of around 10 withdrawals I sent (both wire & SEPA) all got through pretty fast. But the only one that is missing - and sent to exactly the same account as the ones that got through - was for €900 so you probably understand why I'm a bit worried. Dargo replied it happens to 0,1% of their transfers - but from my point of view it's 10% now! After all it's year 2014, not 1914 and I just don't understand how a bank transfer can "get lost somewhere" for over 6 weeks.
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June 30, 2014, 01:48:40 PM
 #1997

Kraken Support is probably the best when getting in touch with Dargo in this thread.

Yes, they were quite fast in responding but did not actually resolve the issue. Out of around 10 withdrawals I sent (both wire & SEPA) all got through pretty fast. But the only one that is missing - and sent to exactly the same account as the ones that got through - was for €900 so you probably understand why I'm a bit worried. Dargo replied it happens to 0,1% of their transfers - but from my point of view it's 10% now! After all it's year 2014, not 1914 and I just don't understand how a bank transfer can "get lost somewhere" for over 6 weeks.

I absolutely understand you and how you feel.
May I suggest you just try to keep one thing in mind: Kraken itself is most probably highly interested to have this resolved ASAP.
(Even if it for you clearly doesn't seem to look like that)

Keep us updated, please.
wishing you luck


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July 01, 2014, 08:39:35 AM
Last edit: July 01, 2014, 01:36:38 PM by wendel
 #1998

Hi Dargo,

another connection issue I experience since a few days is that the log-in via my w-lan router sometimes works and then on other days the site isn't even accessible. Doesn't even load the cloudflare error page. (even when I use Chrome and delete all data history ...)
I just get kicked out and after this the site doesn't load one pixel.

Only when I use my mobile phone as hotspot everything seems to be running fine.


Do you have an idea what this might be?

Regards
W

mikerbiker6
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July 01, 2014, 09:26:45 AM
 #1999

Site is slow at the moment, can't make any trades.
Will return in a day or so, Sad

Participate and Earn on the Letstalkbitcoin forum letstalkbitcoin.com
CryptoMxM
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July 01, 2014, 12:54:05 PM
 #2000


Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ...  Huh

Keep in mind that the issue may be more difficult than just verifying the receipt of a wire. It may be that we simply haven't received the deposit and it's a matter of searching rather than verifying (and searching can take a while). Even if your bank tells you we have received the funds, they may have only traced the wire as far as some intermediary bank. Bank transfers often go through at least one intermediary bank and in a small fraction of cases they get stuck at the intermediary bank.

But regardless of what's happened, it sounds like you're not getting responsive support on this. If you PM me your ticket number I can take a look for you.

Just to re-up my question...
At today 190 days passed and the funds are not on my Kraken account, nor they are came back to my bank account...  Cry
I contacted your support a couple of days ago but I didn't receive any response. Dargo, can you speed up the process?
Thank you!
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