Dargo
Legendary
 Offline
Activity: 1820
Merit: 1000
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May 20, 2014, 01:50:40 AM |
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^^^ Thanks MusX for the alternative solution.  |
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strombert
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May 20, 2014, 01:35:51 PM
Last edit: May 21, 2014, 02:03:05 AM by strombert |
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Kraken-tools for the privileged  My problem was solved Meanwhile.... I pay 331€ 357 !! for BTC and not 319 .. Release the Kraken ! |
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MusX
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May 20, 2014, 02:05:57 PM |
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Kraken-tools for the privileged in case of any concerns... R and Rbitcoin are open source. using it doesn't require any magical skill: 1. install R 2. run command: install.packages("Rbitcoin") 3. run script  |
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numinous
Newbie
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Activity: 3
Merit: 0
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May 20, 2014, 02:16:55 PM |
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It's been 18 days (12 business days) since I opened a support ticket (#25359) with no response.
I deposited money using the domestic Korean banking method and, yes, my bad, I forgot to add the reference number. I've provided enough information to identify my transfer and would really like to get that money credited to my Kraken account asap.
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 20, 2014, 07:45:50 PM |
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Kraken-tools for the privileged My problem was solved on 5/14 and I requested the payback to my Postbank Account because ( ! suspicious..) I keep my TIER3/Personal Identifications including ID-COPYS in Germany, as I can purchase BTC here also. Today my lovely 200 € are still on hold. Your words were ''it takes a few days''. Guys @ postbank say everything is great with my account ( IWASTHEREFORYOUandINVESTIGATED MY MONEY) - I don't do online-banking with my Postbank, just Fidor. No fishing, no debt, nothing. I paid you small amounts first with Fidor 2 times, and then I checked how fast my money arrives when I send it directly from Postbank to you. You say you investigate, but ... you don't ask anything at all. What's with my payment voucher I have here ? Meanwhile.... I pay 331€ for BTC and not 319 .. Release the Kraken ! I'm really sorry for the delay strombert. The funds have been credited to your account. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 20, 2014, 07:49:23 PM |
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It's been 18 days (12 business days) since I opened a support ticket (#25359) with no response.
I deposited money using the domestic Korean banking method and, yes, my bad, I forgot to add the reference number. I've provided enough information to identify my transfer and would really like to get that money credited to my Kraken account asap.
Hi numinous - Sorry for the lack of response from customer support. For some reason the ticket didn't show up in our view of open tickets, so that's why it was completely neglected. But I've assigned the ticket to an agent who has responded and is working on your issue now. |
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Serpens66
Legendary
Offline
Activity: 2926
Merit: 1131
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May 21, 2014, 07:32:59 AM
Last edit: May 21, 2014, 12:22:22 PM by Serpens66 |
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Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"
Edit:
8 hours now, I made a ticket: 26440
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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KraftPaper
Newbie
Offline
Activity: 1
Merit: 0
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May 21, 2014, 01:49:36 PM |
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Made bitcoin deposit ~10 hours ago.
~70 confirmations Still no Bitcoins in Account
something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 21, 2014, 01:58:52 PM |
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Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"
Edit:
8 hours now, I made a ticket: 26440
Made bitcoin deposit ~10 hours ago.
~70 confirmations Still no Bitcoins in Account
something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell
I'm looking into this now. Will update as soon as I have more information. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 21, 2014, 02:18:45 PM |
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We're working on the issue with bitcoin deposits and expect to have it resolved within 30 minutes.
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percocet
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May 21, 2014, 03:25:49 PM |
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Kraken.com for BTC and Mintpal if you are into altcoins is all you will ever need!
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 21, 2014, 04:53:01 PM |
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The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.
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Eugenok
Newbie
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Activity: 28
Merit: 0
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May 21, 2014, 07:05:38 PM
Last edit: May 21, 2014, 08:29:32 PM by Eugenok |
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The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.
Support request #26335 from 08-00 this morning is still not resolved. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 21, 2014, 07:23:35 PM
Last edit: May 21, 2014, 09:13:08 PM by Dargo |
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The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.
Support request #26335 from 08-00 this morning is still not resolved. Thanks - an agent just replied and is working on it. |
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Evil-Knievel
Legendary
Offline
Activity: 1260
Merit: 1168
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May 21, 2014, 08:10:52 PM
Last edit: April 17, 2016, 08:07:53 PM by Evil-Knievel |
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This message was too old and has been purged
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Eugenok
Newbie
Offline
Activity: 28
Merit: 0
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May 21, 2014, 08:30:11 PM |
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but why?
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 21, 2014, 09:15:17 PM |
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NEVER share your public account ID but why?
It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway. |
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Serpens66
Legendary
Offline
Activity: 2926
Merit: 1131
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May 22, 2014, 04:52:50 AM |
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It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.
By the way, in the settings is written: Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.
Public Account ID xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties.  I don't think the Username is the private identifier?! That would be very strange  |
Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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May 22, 2014, 05:43:43 AM |
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It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.
By the way, in the settings is written: Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.
Public Account ID xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties. I don't think the Username is the private identifier?! That would be very strange I'm not sure why you think it's strange, but maybe the term "private identifier" is creating confusion. Your username uniquely identifies your account, but it should be kept private because it's also used for login. You don't want to share your login credentials with anybody. The public account ID also uniquely identifies your account, but it can't be used for login. So it's safer to share publicly. Still, it's probably best not to share your public account ID if it isn't necessary (just share your ticket number instead). Any Kraken staff on this forum or any other public space should only ask for your ticket number and maybe your public account ID if appropriate. If you are asked for your username, email associated with your Kraken account, or any other sensitive information, you should be immediately suspicious and not give it out. |
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Eugenok
Newbie
Offline
Activity: 28
Merit: 0
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May 22, 2014, 04:57:44 PM
Last edit: May 23, 2014, 08:03:38 AM by Eugenok |
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The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.
Support request #26335 from 08-00 this morning is still not resolved. Thanks - an agent just replied and is working on it. That still not resolved!! Resolved, thank you for your help! So many documents and now I got Tier 3 Verified, but still can't use my BTC. |
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