Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s

[Hippie Tech]

There's a simple way of letting us know how our orders are proceeding. Seeing as the orders are being processed in the order in which they were placed (and nobody's getting bumped up the queue) let us know, on a daily basis, which order number you are now up to. Not approximate, give an exact order number. That, and ONLY that, will let us all know how close our own orders are to completion.

You do not need to know our individual order numbers. Post the above info and we can work it out for ourselves.

For the 5th or 6th time, for both BA and Us, order number has no bearing on actual shipping order

Please upload the original pictures here, so that we may see the EXIF data/ time stamps.

http://www.techpowerup.org/upload.php

For all we know, those shots were taken months ago.

[eXOBeX]

There's a simple way of letting us know how our orders are proceeding. Seeing as the orders are being processed in the order in which they were placed (and nobody's getting bumped up the queue) let us know, on a daily basis, which order number you are now up to. Not approximate, give an exact order number. That, and ONLY that, will let us all know how close our own orders are to completion.

You do not need to know our individual order numbers. Post the above info and we can work it out for ourselves.

For the 5th or 6th time, for both BA and Us, order number has no bearing on actual shipping order

Why not?

[bobsag3]

There's a simple way of letting us know how our orders are proceeding. Seeing as the orders are being processed in the order in which they were placed (and nobody's getting bumped up the queue) let us know, on a daily basis, which order number you are now up to. Not approximate, give an exact order number. That, and ONLY that, will let us all know how close our own orders are to completion.

You do not need to know our individual order numbers. Post the above info and we can work it out for ourselves.

For the 5th or 6th time, for both BA and Us, order number has no bearing on actual shipping order

Why not?

A huge number of people at least for us made an order etc, and didnt pay for days/months. We also changed order number systems 3 times, so our orders went from 1xx to 9xx, then RXXXXXX thru RXXXXX, then back to 1XXX>4XXX

[TrekRider]

A huge number of people at least for us made an order etc, and didnt pay for days/months. We also changed order number systems 3 times, so our orders went from 1xx to 9xx, then RXXXXXX thru RXXXXX, then back to 1XXX>4XXX

Good to know you're considered part of BA, adding to my "shitty retailer" list...

[eXOBeX]

In that case I'll revise my suggestion (which incidentally was for BA as they're the ones doing the manufacture, I'd expect MS to be a customer and have an order number of their own).

There's a simple way of letting us know how our orders are proceeding. Seeing as the orders are being processed in the order in which they were paid for (and nobody's getting bumped up the queue) let us know, on a daily basis, which payment date you are now up to. Not approximate, give an exact date (working through orders paid for on 12th November 2013, 15th January 2014, etc.)

That, and ONLY that, will let us all know how close our own orders are to completion.

[tempestb]

A huge number of people at least for us made an order etc, and didnt pay for days/months. We also changed order number systems 3 times, so our orders went from 1xx to 9xx, then RXXXXXX thru RXXXXX, then back to 1XXX>4XXX

Good to know you're considered part of BA, adding to my "shitty retailer" list...

He was saying that "WE" as in Minersource changed their system which is completely separate from the system that Black Arrow uses.  Black Arrow and Minersource have different order numbers and different systems entirely.

[eXOBeX]

UPS courier waits patiently for the next crate of X1s to be loaded into his truck.

[TrekRider]

Don't you guys have any pitchforks?  Time for people to man up and do something about all of these scammers in our community.

I'm personally not quite ready to escalate this to actually serving papers, but within the next several days I'm going to get the ball rolling filing official complaints with Hong Kong and the US FTC, as well as the ICANN ecommerce organization. If anyone has any information on how to do so in Shenzhen SAR that would be very helpful too. I recommend everyone else do so, because we might actually accomplish something if at least dozens of complaints suddenly start appearing before the relevant authorities. BA has solicited funds for this project fraudulently based on a complete misrepresentation of the project and we have every right to pursue them through official channels, as their behavior has made it abundantly clear that they will simply not respond to direct inquiries.

Oh, I wasn't talking about involving the authorities...   

[blackarrow]

I won't post exact details of my order and refund request becasue I don't want to be punished by BA.

It seems that few hours ago they already changed my password on https://www.blackarrowsoftware.com/support/index.php?/Base/User/Login

so I can't access my account there to see the submitted tickets

I ordered X3 in the end of November and requested the refund in May.

No one from our staff changes passwords or disables accounts. Please let me know by private message what is your email if you still have issues logging into your account in order to help you fix this issue.

[mtbitcoin]

Blackarrow, I'm a customer.  I have a simple question.

With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship?   The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units.  So I want to know what I'm paying in total.  Just the PSU that is for sale on Black Arrow's website?  Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?

This needs some clear answer as to the process so we know what to expect.

Thanks

No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.

Regards!

+1 if this actually works out. Having to spend more for a PSU is the last thing on our minds at the moment

[terrapinflyer]

Hey BA, I am not engineer (then again neither are any of you), but at last count just the people who have posted in the last 12 hours total more than 5 as per your post, and everyone single one of them is unhappy and want their money back.  The only justification for that is that your product is crap.

Keep posting, we'll just delete everything you write later.

So you can spend half the day deleting posts but you cant take the time to update customers?

[abdullahadam]

As we announced yesterday, we discovered an issue with the power chip controller which has delayed us a little bit.

Can I ask, how about the customers who do not frequent this forum? Don't they also deserve an update?
Is it too much to ask for these updates to be posted on your web site?  Wouldn't this be more fair to all customers to know what is going on, not only bitcointalk.org users?

What is the new estimate for shipping now that this power chip controller issue has been discovered?

[abdullahadam]

Hey BA, I am not engineer (then again neither are any of you), but at last count just the people who have posted in the last 12 hours total more than 5 as per your post, and everyone single one of them is unhappy and want their money back.  The only justification for that is that your product is crap.

Not every single one of us wants a refund as you so claim, and whether their products are "crap" is not proven yet.  I reserve judgement for when I actually receive the X-3 unit.

[ducmami]

Give BA one more chance.
They work hard buy they unlucky.
Sometime, later than never

[heslo]

I'm sorry, but this is just a little too convenient that all of a sudden certain support logins don't work and won't even process a password reset. There is no way that I'm messaging my order information just so you can make good on your earlier threats denying the full compensation.

Everything is a conspiration for you ... The IPS's DNS is down. Can you please try now? We switched to google's dns.

To be fair, the way you have conducted business has driven people to that conclusion

[oldcrow]

  All I wanted was a miner delivered into the market climate that enticed me to order it in the first place.  Since that didn't happen, I chalk it up to life experience.  Not really that angry as manufacturing this sort of thing is not easy, but I find it remarkable how all these pre-order tech startups attempting these devices are all managing to ship product into a market space that has long since moved past the point of saleability.  The lesson here is simple.  Buy what you can actually get in hand within a few business days.  Time is more valuable than efficiency for the freelance miner, and the freelance role is coming to an end.

[Unacceptable]

 All I wanted was a miner delivered into the market climate that enticed me to order it in the first place.  Since that didn't happen, I chalk it up to life experience.  Not really that angry as manufacturing this sort of thing is not easy, but I find it remarkable how all these pre-order tech startups attempting these devices are all managing to ship product into a market space that has long since moved past the point of saleability.  The lesson here is simple.  Buy what you can actually get in hand within a few business days.  Time is more valuable than efficiency for the freelance miner, and the freelance role is coming to an end.

Exactly...no more pre-orders EVER!!! Not even a week or 2....same day ship or nothing!!!

I'm soooo glad I got my refund in Feb,after being BFL'ed & Avalon'ed,I smelled the stench!!!  

Best of luck to you folks getting these miners,your gonna need it,100GH makes .0028 BTC per day now...that's $1.588 per day,about 244 days to break even,if the diff stays the same for that period    

[btmtb]

Seeing as BlackArrow have decided we're worthy of a audience with them again I would also like to voice my total and utter dissatisfaction with their shockingly poor service. The management oversight is appalling. No other business in any civilized part of the world, including the east, would get away with behavior and performance as poor as black arrow.

Accepting the chip exchange is not exactly a fair deal, but perhaps the only way to ensure you actually get anything - as you still have to pay for assembly costs, power supply, shipping from assemblers etc (WHICH WE'VE ALREADY PAID ONCE TO BLACK ARROW). Remember, the chip exchange is not a favour to us, even 6x in bare chips is barely equivalent to having received what we ordered under the assurance it would be delivered in Feb. 6x doesn't even being to touch all the other considerations, like the additional energy now required to mine the same BTC, or the additional costs of manufacturing we have to now pay again to others. Meanwhile Black Arrow said the chip-exchange removes any entitlement to compensation and also refuse to refund any portion of the shipping cost paid as part of the order, despite the fact that shipping chips is obviously considerably cheaper than individually shipping real working miners. You've under-delivered and under performed, we've funded your incompetency. You've dishonorably misled us and left us out of pocket. You claim our funds are with GlobalFoundries, even though I can still see my BTC sitting idle in the account I sent it to. Refunding an element of the carriage cost for the chip exchange is an absolute bare minimum you should do, and this would only be a starting point.

You need to man-up and make things right with us, your customers.

I've said it before and I'll say it again - I can't get over this hypocrisy: "Black Arrow is not an investment or insurance company and cannot accept to be taken advantage of", and I would like to remind you that neither are we, and we're definitely feeling taken advantage of now which is something we, like yourselves, cannot accept. It's neither reasonable nor fair play to stand on a box and say you won't be 'taken advantage of' but then turn around and take advantage of us as customers when you failed deliver at every point so far.

And don't even get me started on even outright lying to us all about being schedule for Feb delivery as close as two weeks before your first delay.

[primer10]

has blackarrow account being hijacked? that's not the way to deal with customers, even if they may not be real customers..

[dogjunior]

has blackarrow account being hijacked? that's not the way to deal with customers, even if they may not be real customers..

Still not sure why anyone in this thread is being called a non-customer.  BA is basing that off of assumptions because we won't tell them order information because they have threatened in the past to withhold compensation or move troublemakers to the back of the order line.  So any sane person would keep that completely hidden.

And yes, you are correct, that is no way to deal with customers.  Then again, BA is barely a real company, so it kind of makes sense in a backwards kind of way.

Blackarrow had good intentions but their execution leaves a lot to be desired. They were dishonest about their time frames and knew they couldn't make their production dates yet still sold units based on false dates. Shame on them for misleading their customers and shame on us for believing them and their BS. I am a firm believer now in no pre orders.  This allows companies to take your cash and then give you the finger when they are late or don't deliver. Only buy in stock. Should have waited for S3's  Live and learn.