Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Shinpak0]

contacted cloudbet after they said closed my account for multiaccounts and they never got back to me. support never replies to emails and my deposit withdrawn
6 days now and no reply want my funds!

http://imgur.com/a/CZOB2

i want my money no contact 6 days

Another victim of Cloudbet, did you really have multi-account? Or you are innocent? If you have multi-acc, you deserved to be losing money, because CB is trying to refuse the payment, and they got you. 

i did not no proof or like

[1715143334]

1715143334

[1715143334]

1715143334

[hawks87]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

[shapeshiftscam]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

O, really? If yes, it could be good, I wonder where is CloudBet located, their support team is the worst I have seen, also they don't have marketing at all. 5 btc bonus was created long time ago, not funny at all.

[game-protect]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

Great job! And now you will investigate where this person lives and file a criminal complaint?

O, really? If yes, it could be good, I wonder where is CloudBet located, their support team is the worst I have seen, also they don't have marketing at all. 5 btc bonus was created long time ago, not funny at all.

Allegedly in Podgorica, Montenegro, Europe.

[Cloudbet]

Hi guys,

I'm happy to help everybody with their issues, but can I ask that you please lay them out clearly for me one at a time so I can work through them? Please include as much detail as possible. If you would prefer to contact me via PM, please do. There's a lot of noise in this thread (and in others) so I need a little help to identify the key points of each issue.

I appreciate some of you have already posted with your issues, I apologise if you have to do it a second (or third) time.

We are committed to resolving ALL issues, and are happy to work through a third party arbitrator such as SBR or AskGamblers if that is required.

We have - and will always - pay all players in full.

Thanks in advance!

Leandro
Cloudbet

[Cloudbet]

Hi game-protect,

We hold a licence with E-Gambling Montenegro. If you have any queries about that licence, we suggest you contact them directly.

In any case, we hold ourselves to a higher standard of fairness than any regulator, and you have my word that we will resolve all issues.

Regards,
Leandro
Cloudbet

[Cloudbet]

contacted cloudbet after they said closed my account for multiaccounts and they never got back to me. support never replies to emails and my deposit withdrawn
6 days now and no reply want my funds!

http://imgur.com/a/CZOB2

i want my money no contact 6 days

Another victim of Cloudbet, did you really have multi-account? Or you are innocent? If you have multi-acc, you deserved to be losing money, because CB is trying to refuse the payment, and they got you. 

i did not no proof or like

Hi Shinpak0,

Could you please PM me your email address on Cloudbet?

Thanks in advance.

Leandro

[Cloudbet]

Brandon Moher (Cloudbet)
Feb 22, 21:25 UTC

Hi,

Thanks for reaching out.

Markets were open with the wrong score at the time of your bets as such all affected markets in the same time frame have been cancelled.

We apologize for any inconvenience caused. If there's anything else I can do for you, please let me know.

Best regards,

Brandon Moher

Cloudbet Support Team

That's there response to cancelling my bets. LOL bullshit for that .. these guys are lies. I bet when the game started and I was watching it

Hi IPTVReseller,

I agree with you here - that's not an acceptable response from our customer support team.

Could you please PM me details of your account and the bet ID, and I will look into it for you.

Thanks in advance.

Leandro

[autada]

When will you implement live support? You operate the casino for 3 years, but still no live support? It is a joke.

[Cloudbet]

Hi hawks!

In response to each of your queries (I have removed the profanities):

I have 3 main problems with your site:
1) Live betting not updating ticket to better odds and confirming at worse odds, but not working the other way around
2) Your bullshit .04 minimums that are set on a lot of markets (your rules state that .001 is the minimum wager)
3) Canceling live bets and stating that you had the score incorrect. You mention in your rules that the score is for informational purposes and may not be accurate. Funny that the odds match the REAL SCORE, so the bets should stand.

1) This simply isn't the case - your live betting ticket WILL update to a better price, when there is a change.
If the price worsens, you will be asked to confirm. If the price gets better, you will get the better price.

2) Unfortunately, on some markets - usually in live - our limits are at higher. This is because of the cost of servicing some markets, in particular in live. We are hoping to reduce these minimums over time.

3) I agree that is unacceptable. If you encounter this, please let us know the specifics (including bet ID) and we will resolve the issue for you.

Leandro

[Cloudbet]

When will you implement live support? You operate the casino for 3 years, but still no live support? It is a joke.

We are working on major improvements to our customer support team. We don't have an exact timeline on live chat yet, but it is in the pipeline. I will keep the forum posted as we make developments.

[RichDaniel]

When will you implement live support? You operate the casino for 3 years, but still no live support? It is a joke.

We are working on major improvements to our customer support team. We don't have an exact timeline on live chat yet, but it is in the pipeline. I will keep the forum posted as we make developments.

How many major improvements will be updated? We don't see big change since last UI change, and no more promotions? Like 100% deposit bonus? 5 BTC bonus is not traditional bonus.

[Cloudbet]

How many major improvements will be updated? We don't see big change since last UI change, and no more promotions? Like 100% deposit bonus? 5 BTC bonus is not traditional bonus.

We have a bunch of new promotions coming, as well as new games!

You will see announcements in coming weeks.

[Arcteryx]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

Isn't it funny that their representative just logged into to respond to all inquiries but avoid your post all together.
They don't even care about if you reveal their own colleagues personal info or not.
No honor among thieves I guess.
If one gets cornered and denounced another one will simply take their place. Must be in a really poor country to have mentality like that. An india or china support center where it is one man for themselves.

Well are you going to announce it here or going to create a whole thread and reveal it in scam accusations topic?

[Cloudbet]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

Isn't it funny that their representative just logged into to respond to all inquiries but avoid your post all together.
They don't even care about if you reveal their own colleagues personal info or not.
No honor among thieves I guess.
If one gets cornered and denounced another one will simply take their place. Must be in a really poor country to have mentality like that. An india or china support center where it is one man for themselves.

Well are you going to announce it here or going to create a whole thread and reveal it in scam accusations topic?

I'm here to help with all issues, including hawks87's. Not here to respond to threats

We respect all of our players' privacy and have strict policies not to reveal player personal data.

Regards,
Leandro

[arwin100]

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

Isn't it funny that their representative just logged into to respond to all inquiries but avoid your post all together.
They don't even care about if you reveal their own colleagues personal info or not.
No honor among thieves I guess.
If one gets cornered and denounced another one will simply take their place. Must be in a really poor country to have mentality like that. An india or china support center where it is one man for themselves.

Well are you going to announce it here or going to create a whole thread and reveal it in scam accusations topic?

I'm here to help with all issues, including hawks87's. Not here to respond to threats

We respect all of our players' privacy and have strict policies not to reveal player personal data.

Regards,
Leandro

so if you are here help then why still there are a lot of errors happening on your site? Do you think it will sounds good to us if we see that occuring onwards? I think you should fix the pending big withdrawals first so that people cannot get annoyed and shout out that they have been compromised by the cloudbet site. Much better if you 0ut some huge amount on your hot wallets if possible so that at anytime people can withdraw with at ease.

[Cloudbet]

so if you are here help then why still there are a lot of errors happening on your site? Do you think it will sounds good to us if we see that occuring onwards? I think you should fix the pending big withdrawals first so that people cannot get annoyed and shout out that they have been compromised by the cloudbet site. Much better if you 0ut some huge amount on your hot wallets if possible so that at anytime people can withdraw with at ease.

All withdrawals are processed within 24 hours, including large ones. I can see that there are currently no large withdrawals in queue for approval - they have all been processed.

[hawks87]

Hi hawks!

In response to each of your queries (I have removed the profanities):

I have 3 main problems with your site:
1) Live betting not updating ticket to better odds and confirming at worse odds, but not working the other way around
2) Your bullshit .04 minimums that are set on a lot of markets (your rules state that .001 is the minimum wager)
3) Canceling live bets and stating that you had the score incorrect. You mention in your rules that the score is for informational purposes and may not be accurate. Funny that the odds match the REAL SCORE, so the bets should stand.

1) This simply isn't the case - your live betting ticket WILL update to a better price, when there is a change.
If the price worsens, you will be asked to confirm. If the price gets better, you will get the better price.

2) Unfortunately, on some markets - usually in live - our limits are at higher. This is because of the cost of servicing some markets, in particular in live. We are hoping to reduce these minimums over time.

3) I agree that is unacceptable. If you encounter this, please let us know the specifics (including bet ID) and we will resolve the issue for you.

Leandro

Re: #3

Response from Cloudbet:

Thank you for patience with this.

All bets placed on the market "Which player will win the match?" between 15:41:54 - 15:50:42 UTC due to open markets with an incorrect score during this time period.

My apologies for the inconvenience. If there's anything else I can

John Paul Marley
Cloudbet Support Team

[Cloudbet]

Hawks,

Let me know a bet ID and I'll look into it for you.

Cheers
Leandro

[jiongming1]

Hawks,

Let me know a bet ID and I'll look into it for you.

Cheers
Leandro

Hi Cloudbet,

This happened to me and I got the same exact (literally the EXACT same) response as Hawks 87 received.

My bet ID is: 4026186

Also, you say that you communicate with SBR. I asked them to help me with this issue because Cloudbet would not. I emailed SBR on Feb. 2nd. Here was their response:

Matt Rossi <matt.rossi@sportsbookreview.com>
Feb 2

to me
Thanks for writing. We’ve asked Cloudbet for comment. Be advised they generally do not reply quickly.
 
Best regards,
Matt


I just reached out to them a few days ago (it has been 3 weeks!) and they said:

Matt Rossi
Feb 21 (6 days ago)

to me
Unfortunately, no reply. We’ll follow up.
 
Best regards,
Matt