Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[N1CKH0LAS]

@Cloudbet or anyone else who did this before:

Is the new BCH adress type ( like  bitcoincash:qz4q5x....  ) compatible with Trezor, Ledger, Binance, etc where you're only assigned a Legacy BCH adress that starts with 1 ?

Hi N1CKH0LAS, thank you for your question.

You are able to withdraw and deposit to/from a legacy wallet. In your dashboard, you will also be provided with a legacy wallet address:

https://www.cloudbet.com/en/players/wallets/deposit/bch

Hope this helps!
Peter @ Cloudbet

Thanks for answering, mate Tried to withdraw straight to Binance and it actually worked! As a side note, hope you can instruct the support guy as well regarding this, as he was unable to give me a clear answer. I'm not sure if he understood the difference between a legacy address and the new one starting with q, as he clearly gave me a copy/pasted answer. After that convo, I've just decided to ask here and I'm glad I could get a clear answer from you.
TL;DR: Withdrawal done, problem solved.

[zelkinz]

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.

[t0pnotch]

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.

I also have this issue, are MLB live bets no longer an option?

[goxcraft]

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.

I also have this issue, are MLB live bets no longer an option?

Betcoin and Jetwin have good MLB Live coverage

[Cloudbet]

Thanks for answering, mate Tried to withdraw straight to Binance and it actually worked! As a side note, hope you can instruct the support guy as well regarding this, as he was unable to give me a clear answer. I'm not sure if he understood the difference between a legacy address and the new one starting with q, as he clearly gave me a copy/pasted answer. After that convo, I've just decided to ask here and I'm glad I could get a clear answer from you.
TL;DR: Withdrawal done, problem solved.

No problem at all, glad you got your funds!

For me to follow up on this with the support agent, can you please share your Cloudbet nickname/registered email address via PM so I can locate the chat logs?

Cheers
Peter @ Cloudbet

[Cloudbet]

@zelkinz and t0pnotch

I am currently looking into this issue with MLB - if you are able to send any further information (e.g. when you were looking, what device/browser you were using etc) it would be very helpful.

My apologies for any inconvenience caused.

Peter @ Cloudbet

[jullytonkoff]

Did you forget about me, Peter?

[zelkinz]

@zelkinz and t0pnotch

I am currently looking into this issue with MLB - if you are able to send any further information (e.g. when you were looking, what device/browser you were using etc) it would be very helpful.

My apologies for any inconvenience caused.

Peter @ Cloudbet

Hello, very strange comment from your side. On the website online from Friday there are no bets on MLB. Maybe You do not understand but the bets before the match is there and everything works as usual. But there are no bets during the match . Chat support couldn't answer why they weren't there and when they would return. This occurs on the computer on any browser. Once again all that was lost was live betting on major League baseball, to individual match betting has remained as before.

[Cloudbet]

Did you forget about me, Peter?

Hi jullytonkoff,

My apologies for the delay, I was off the last few days. I have raised this with our payments team but had not received a response, I will chase them again for you now and try to expedite the issue.

Hello, very strange comment from your side. On the website online from Friday there are no bets on MLB. Maybe You do not understand but the bets before the match is there and everything works as usual. But there are no bets during the match . Chat support couldn't answer why they weren't there and when they would return. This occurs on the computer on any browser. Once again all that was lost was live betting on major League baseball, to individual match betting has remained as before.

Sorry for any lack of clarity - this appears to be a technical problem which I need to pass over to the team, and therefore any information you have about the situation is important to relay so they can attempt to recreate the issue. As you have specified this was in relation to Live betting, this is currently being investigated. Once again, my apologies for any inconvenience caused over the weekend.

Many thanks
Peter @ Cloudbet

[zelkinz]

Sorry for any lack of clarity - this appears to be a technical problem which I need to pass over to the team, and therefore any information you have about the situation is important to relay so they can attempt to recreate the issue. As you have specified this was in relation to Live betting, this is currently being investigated. Once again, my apologies for any inconvenience caused over the weekend.

Many thanks
Peter @ Cloudbet
[/quote]

http://i6.pixs.ru/storage/0/7/4/cloudpng_6900058_30175074.png

Now playing match Cincinnati-N Y Metz. But you don't have live betting on him. Although before always were on all MLB games, and now already 5 days there is no nor one.  Brought a screenshot with the live sport section.

[zelkinz]

Hello Peter, thank you today the live bets on MLB have been fully refunded. I hope they don't disappear anymore.

[Cloudbet]

Thanks zelkinz, this issue is being investigated, but do please raise with me directly if you have further problems.

Cheers
Peter @ Cloudbet

[audiotest]

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.

[Lionidas]

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.

That is what to be expected with this online casino -slash- sportsbookie man.
They will disconnect you so they do not need to answer your questions they rather not give an answer too.

Sorry to tell you this but my advice would be to move to another sportsbook.

[audiotest]

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.

That is what to be expected with this online casino -slash- sportsbookie man.
They will disconnect you so they do not need to answer your questions they rather not give an answer too.

Sorry to tell you this but my advice would be to move to another sportsbook.

I have already decided not to return to that joke of a place ever again, as soon as I receive my earned funds, and I'll do whatever it takes for it. There is no excuse to what they have been doing for the past 36 hours.

[audiotest]

So it has officially been over 48 hours since they have been withholding my funds, approaching the 50 hour mark. Multiple complaints filed, no response whatsoever ever since my first attempt on last Friday. I'm not even able to live chat anymore since they disconnected me yesterday while still typing about my issue (I reckon they have some sort of IP blacklist feature). Such a pity they're choosing to go down that road, besides, over such a laughable amount of a few thousands of dollars. I could have understood that they might be thinking it was worth the risk if they were trying to pull off such a scam over at least tens or hundreds of grands. But this was simply a needless risk which I hope they will not regret taking, considering what they could lose. Could be just some reputation, perhaps more, or even their very existence. They might be thinking they're safe from trouble without having a proper license and covered up by a Montenegrin company, in this era of rather darker ages of online betting legislation. But things are changing very quickly in favor of customer rights. I will be very interested to hear what my lawyer is going to say about this, should they still have kept ignoring me by Monday morning.

[Cloudbet]

Hi audiotest,

I am very sorry for the issue you are having, and will discuss this with our customer service team immediately. I will also be monitoring your support ticket for the updates.

Our Live Chat team are here to help, though some matters do require review by our specialist team. In any case, you should not have felt like they were disconnecting from your chat or ignoring your request, so my apologies if this was the case.

If you require any further assistance, please do reach out to me directly.

Many thanks
Peter @ Cloudbet

[BeckoPopov]

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled

[Cloudbet]

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled

I am sorry to hear this BeckoPopov.

Please could you PM me your email address/Cloudbet nickname so I can look into this for you?

Many thanks
Peter @ Cloudbet

[BeckoPopov]

booky@comsistuning.com 

I watched the match in your site, you first paid it, then wrote it was lost, and finally CANCELLED