Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[SaitamaX]

I am hoping my case gets resolved, this is not a way to deal with your users.

[stadus]

I am hoping my case gets resolved, this is not a way to deal with your users.

How will they know your concern if you will not specify it.
AFAIR, concerns and even big scam accusations are resolve by clouldbet that's why they got their positive rating in the forum.

[SaitamaX]

I am hoping my case gets resolved, this is not a way to deal with your users.

How will they know your concern if you will not specify it.
AFAIR, concerns and even big scam accusations are resolve by clouldbet that's why they got their positive rating in the forum.

I hope they solve my issue as well, I have sent them email and hence they know my concern. I really hope they solve this issue before I make scam accusation, I have been a member of Cloudbet since 4 years and hence don't want to accuse them of anything if they can solve this case.

[nikica99]

Lol, you are still making me an idiot!

You can request a withdrawal once you have played through 100% of your balance.

Did you read my posts?
They promised me that I will be able to withdraw without completing 100% rollover if I complete KYC which I did ! Problem is they not keept their promise.
Now they finally allowed me to withdraw. Just what is left is to get my money finally!


I still can not withdraw!!!!!!

They won't remove the x1 rollover on deposits, it's there to prevent users from using their service as a mixer.

Rolling your balance shouldn't be a problem as they have live bets you can easily bet on teams that are leading heavily with less than a few minutes left.

[SaShiRaJaVu]

I am hoping my case gets resolved, this is not a way to deal with your users.

Rather than telling something without any clarity, it would be better if you could explain your issue here so that the team could respond to you here, if you are not willing to explain your issue, it is better not to write something that will confuse people and start speculating about the issue.

I have been a member of Cloudbet since 4 years and hence don't want to accuse them of anything if they can solve this case.

I am also a member of cloudbet for a very very long time and i never faced any issues but sad that some of the features and options i liked earlier are changed after they revamped the site.

[ralle14]

Did you read my posts?
They promised me that I will be able to withdraw without completing 100% rollover if I complete KYC which I did ! Problem is they not keept their promise.
Now they finally allowed me to withdraw. Just what is left is to get my money finally!

Well, I did read some of your post but not the first few ones where you mentioned that you did KYC to bypass the wagering requirements.

Anyway good to hear that your withdrawal problem is solved after those several back and forth between Ronnie.  

[SaitamaX]

I am hoping my case gets resolved, this is not a way to deal with your users.

Rather than telling something without any clarity, it would be better if you could explain your issue here so that the team could respond to you here, if you are not willing to explain your issue, it is better not to write something that will confuse people and start speculating about the issue.

I have been a member of Cloudbet since 4 years and hence don't want to accuse them of anything if they can solve this case.

I am also a member of cloudbet for a very very long time and i never faced any issues but sad that some of the features and options i liked earlier are changed after they revamped the site.

I am now sharing the whole story with complete information, I am really unhappy to see this thing happen. I didn't post this completely before because I thought they will solve this
https://bitcointalk.org/index.php?topic=5170023

[Cloudbet]

Morning all,

Hope you had a good weekend! 

@SaitamaX - I'm really sorry to hear you have had problems accessing your account.

From your description on the other thread it sounds like it could be a Responsible Gambling issue, which will have to be handled by our support teams directly.

If you could please provide them with the information requested then they will be able to advise on how to proceed. Hopefully we can get this resolved nice and quickly for you.

@nikica99 - I've spoken to our payment teams and confirmed your withdrawal has been processed, apologies again for the delay.

Have a great day!

[SaitamaX]

Morning all,

Hope you had a good weekend! 

@SaitamaX - I'm really sorry to hear you have had problems accessing your account.

From your description on the other thread it sounds like it could be a Responsible Gambling issue, which will have to be handled by our support teams directly.

If you could please provide them with the information requested then they will be able to advise on how to proceed. Hopefully we can get this resolved nice and quickly for you.

I have already created this thread with all information, your support staff force KYC once you saw their is no problem with my case.
Kindly allow me get my funds back, their is no issue from my side.
Whole information here (https://bitcointalk.org/index.php?topic=5170023)

I really wish you return either my wallet or give my account back.

[Cloudbet]

@SaitamaX - I've been told that once you provide the requested information then the account will be unlocked for you. If you want to avoid providing the necessary information then please communicate this to our support teams directly who will advise on what, if anything, can be done to resolve the matter.

[SaitamaX]

@SaitamaX - I've been told that once you provide the requested information then the account will be unlocked for you. If you want to avoid providing the necessary information then please communicate this to our support teams directly who will advise on what, if anything, can be done to resolve the matter.

I have already provided all information, your support staff is not replying now. Once they had nothing they could do, they sent me KYC.
If I had to do KYC, it would have been told to me before making deposit and not for withdrawal. Your user since 2016 getting this issue from last three days and now not even replying.

[Cloudbet]

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.

If you provide that information then our teams will process your verification and you will have access to your account.

If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

[SaitamaX]

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.

If you provide that information then our teams will process your verification and you will have access to your account.

If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

Thanks for your reply. There was not KYC before and when the issue was nothing, the staff put KYC.
They are not replying to my emails, I hope this gets resolved

[alasking]

Beware of Cloudbet they remove my real funds because of the bonus balance scam

they give me bonus balance even i dont ask for it play it and lose it after that i deposited DEPOSIT BTC0.0468450 TIME Jul 16, 2019, 12:27 PM STATE Confirmed ADDRESS 1QGCJySwydPV5PTh8BUPQb2Y5LnqCZwCBA TRANSACTION HASH1a3fc9a6672a3b59aac3c913da7889cc5ccbe6d365eb9cf89444452844ab096e and play it and make it double my last bet is 40mbtc and won 80mbtc then stop betting and then open my account to play again real funds is now 0 how come my real funds shud be affected by the bonus i dont even ask for

This is the customer response on my email

Having checked the plays made at the time, while you were playing with the new deposit, you ended up almost playing through the entirety of your actual balance. At this point, you played a round on the game "Dragon Tiger" using what was left of your actual balance, and some of your bonus balance.

This round used the remaining 0.031845 BTC that was on your actual balance, and 0.000025 BTC that was in your bonus balance. This round ended up returning 0.06374 BTC, which was added to your bonus balance as per our terms and conditions. From then on, all of your funds were bonus funds. On the 17th of July, the bonus expired, and the bonus funds were removed from your account.

Therefore, we cannot refund your bonus, as no technical issues occurred, however when a bonus expires before playing it through, it automatically disappears from the account and you will not be able to continue completing the rollover requirements.

[SaitamaX]

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.

If you provide that information then our teams will process your verification and you will have access to your account.

If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

Thanks for your reply. There was not KYC before and when the issue was nothing, the staff put KYC.
They are not replying to my emails, I hope this gets resolved

Update to my issue, your support staff isn't solving my issue and has said that this was final communtication and forcing KYC now which was not an issue at all.

https://bitcointalk.org/index.php?topic=5170023.msg52003759#msg52003759


Please beware of cloudbet.

[ene1980]

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.
If you provide that information then our teams will process your verification and you will have access to your account.
If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

Does everyone need to comply with KYC in cloudbet, i used to play earlier but never asked for any identification details, does this mean that if i deposit bitcoin now i have to provide KYC details in order to withdraw my coins  . If i really do not want to provide my identification details for withdrawing my coins i would like to know what other option does we have as a player other than providing all my documents.

[SaitamaX]

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.

If you provide that information then our teams will process your verification and you will have access to your account.

If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

Hey Cloudbet/Ronnie,
I am writing here to let you know that support team didn't provide any option and my account is still locked.
It is nearly 1 week now and my funds are not given back to me.
Please

[deadley]

Ronnie,

Why no Ashes test match market live, it's international match and almost every book offering market for test matches. It's strange to see that cloudbet not offering.

[efialtis]

Ronnie, you really need to get your live console going - its really annoying, right now there are several live events but in 90% of all cases the bets are closed!

[efialtis]

One more thing: Those loyalty points - I understand they are used to clear the deposit bonus, which I never received by the way but never mind. Are there plans on more ways to profit from those points for loyal customers? I mean, people are accumulating them but what for?