Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

@deadley - Apologies, I've passed this on to the Sportsbook Team and will let you know what odds we'll have for the Ashes and when they'll be available.

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

Your comment about loyalty points is a valid one and something that is being actively discussed. As soon as there is any update I'll post here. Thanks for the feedback, it's really helpful.

[efialtis]

@deadley - Apologies, I've passed this on to the Sportsbook Team and will let you know what odds we'll have for the Ashes and when they'll be available.

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

Your comment about loyalty points is a valid one and something that is being actively discussed. As soon as there is any update I'll post here. Thanks for the feedback, it's really helpful.

Its not that there arent live events - they are there but after you click, the markets are closed... This is happening all the time today...

[Dimitry]

after 48 hours cloudbet still not paying my 30x rollover bonus " technical issues" no updates on the matter.

they should as a " service" pay it out manually, very poor customer support

[najeeb76]

@deadley - Apologies, I've passed this on to the Sportsbook Team and will let you know what odds we'll have for the Ashes and when they'll be available.

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

Your comment about loyalty points is a valid one and something that is being actively discussed. As soon as there is any update I'll post here. Thanks for the feedback, it's really helpful.

Its not that there arent live events - they are there but after you click, the markets are closed... This is happening all the time today...

same issue here i even informed live chat some hours ago

most live events got no odds at all just locked

[najeeb76]

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

live cricket match = Vancouver Knights v Edmonton Royals (dead for a while)
soccer ones
FC Dinamo Bucuresti 1948 v ACS FC Academica Clinceni (dead since kickoff)
GNK Dinamo Zagreb v HNK Gorica (dead since kickoff)

and many more like this

[efialtis]

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

live cricket match = Vancouver Knights v Edmonton Royals (dead for a while)
soccer ones
FC Dinamo Bucuresti 1948 v ACS FC Academica Clinceni (dead since kickoff)
GNK Dinamo Zagreb v HNK Gorica (dead since kickoff)

and many more like this

Yes, this was extremely ANNOYING today and honestly... a reason for me to look for an alternative btc bookie...

[SaitamaX]

after 48 hours cloudbet still not paying my 30x rollover bonus " technical issues" no updates on the matter.

they should as a " service" pay it out manually, very poor customer support

They are doing it with lot of people now.
Read my post and see how they have changed their narrative around KYC.
A genuine company tell account holder to have their account access and then ask them firmly to do KYC and not block their account like a mafia.

https://bitcointalk.org/index.php?topic=5170023.0

[najeeb76]

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

live cricket match = Vancouver Knights v Edmonton Royals (dead for a while)
soccer ones
FC Dinamo Bucuresti 1948 v ACS FC Academica Clinceni (dead since kickoff)
GNK Dinamo Zagreb v HNK Gorica (dead since kickoff)

and many more like this

Yes, this was extremely ANNOYING today and honestly... a reason for me to look for an alternative btc bookie...

ya same with me ,  loaded some funds to another sportsbook via btc for my bets too

[najeeb76]

same issue today
many of the listed live matches in progress with locked odds

example
soccer match, french cup = Paris SG vs Rennes

[Dimitry]

Ye we really really need direct-bet back, I get the silent treatment from cloudbet right now.  I will ask askgamblers to post my issue to speed things up.

[blocksimple]

This is a new level of ridiculousness from CloudBet.

i have a pending tennis wager from over 48 hours now. I have sent 5 tickets in which I get a cut and paste response from Molly.  On live chat, Molly gives me the same excuses.  they have to manually grade and she has notified the sports team.  The sports team never has any communication nor does management.  they will leave your bets ungraded for 1 week and than say sorry and no compensate or anything.

if you hold clients monies without their consent for weeks without communication. it is definitely not a book to be trusted.

Every other sportsbook crypto or fiat is faster than cloudbet and I rather go to Nitrogen because their support and speed is faster and more reliable than Cloudbet.  And for live options i rather use fiat books as the time it has taken to grade a bet at Cloudbet, i could make a withdrawal faster at  fiat book.

4th time in a month I have had to wait over 72 hours to get a manual grade.  what is the point of a fast withdrawal if you cannot get a fast grade

if the cloudbet people read this.  this is the ticket # 13255955

[SaitamaX]

This is a new level of ridiculousness from CloudBet.

i have a pending tennis wager from over 48 hours now. I have sent 5 tickets in which I get a cut and paste response from Molly.  On live chat, Molly gives me the same excuses.  they have to manually grade and she has notified the sports team.  The sports team never has any communication nor does management.  they will leave your bets ungraded for 1 week and than say sorry and no compensate or anything.

if you hold clients monies without their consent for weeks without communication. it is definitely not a book to be trusted.

Every other sportsbook crypto or fiat is faster than cloudbet and I rather go to Nitrogen because their support and speed is faster and more reliable than Cloudbet.  And for live options i rather use fiat books as the time it has taken to grade a bet at Cloudbet, i could make a withdrawal faster at  fiat book.

4th time in a month I have had to wait over 72 hours to get a manual grade.  what is the point of a fast withdrawal if you cannot get a fast grade

if the cloudbet people read this.  this is the ticket # 13255955

Another story from cloudbet, these guys are real scammers. Be ready for a account ban as well.

Read what they did with me, I hope I get my money back
https://bitcointalk.org/index.php?topic=5170023

[Cloudbet]

Morning all,

Sorry for the delayed response, we don't have full coverage here over the weekends.

First up apologies to those who experienced problems with our sportsbook last week. There was an issue preventing some players from placing bets on certain sports markets which has since been solved by our teams.

If you do experience any similar problems in the future then please let our support teams know via live chat or drop an email to support@cloudbet.com and they'll work with our sportsbook teams to get it solved ASAP.

@Dimitry - Are you still waiting for your rollover bonus? If so then please DM me your Cloudbet nickname and I'll discuss this directly with our bonus teams now for you.

@blocksimple - Really sorry for the delay, I can see that your bet has now been manually graded. I've passed on your feedback to our sportsbook team and will be pushing for a faster response when it comes to these kind of grading issues. Problems can crop up from time to time but the frequency here is unacceptable.

[Dimitry]

Morning all,

@Dimitry - Are you still waiting for your rollover bonus? If so then please DM me your Cloudbet nickname and I'll discuss this directly with our bonus teams now for you.

That would be nice

[Cloudbet]

@Dimitry - I've just received confirmation that the rollover bonus has been credited to your account, apologies again for the delay.

[Dimitry]

@Dimitry - I've just received confirmation that the rollover bonus has been credited to your account, apologies again for the delay.

I can confirm thank you!

[Cloudbet]

@SaitamaX - Our support teams have just let me know that they have sent an email to update you on this issue; all that's required is to complete a simple verification task and you will have full access to your account.

[SaitamaX]

@SaitamaX - Our support teams have just let me know that they have sent an email to update you on this issue; all that's required is to complete a simple verification task and you will have full access to your account.

Thanks Ronnie, I have completed the task and requested the withdrawal.
I have to leave cloudbet after 4 years because I don't know about the future.

[7788bitcoin]

@SaitamaX - Our support teams have just let me know that they have sent an email to update you on this issue; all that's required is to complete a simple verification task and you will have full access to your account.

Thanks Ronnie, I have completed the task and requested the withdrawal.
I have to leave cloudbet after 4 years because I don't know about the future.

So you are leaving the site because you had to fulfill the verification task, if you have already verified the details then what is the issue in continuing  .
I would like to know what are the stipulation in asking for your KYC as the user above gambled for 4 years without any issue and all of a sudden he was asked to submit his verification details and i would like to know what triggered that as i never faced the issue till now and what situation constitute a mandatory verification .

[Cloudbet]

Morning all!

@SaitamaX - Very glad to hear that it's all been sorted. Now that you are verified you shouldn't run into any future issues with your account.

@7788bitcoin - Unfortunately I'm not privvy to all the red flags that can cause KYC to be requested, but even if I was I'd probably be unable to share publicly.

It would give people who are deliberately trying to bypass our checks and restrictions an advantage - if they knew what we were looking for they might get better at hiding