HitBTC.com - The most advanced cryptocurrency exchange

[hitbtc]

That’s the first demo trading mode I’ve seen that really works.

I tried it and it’s working just fine.

I am really thankful for the opportunity to learn this way, this is a great experience.

BTW, I found out if deposit a negative value in demo mode, it will reduce the total amount:

Dear WWWarrior,

Thank you for your positive review. Regarding the negative numbers, they are not a bug but a special feature we decided to include in case one may want to decrease his demo funds. This can be useful if you want to test the behaviour of your API in case your balance decreases.

Thank you for choosing our service,
The hitbtc team.

[hitbtc]

Dear Users,

We will be performing an upgrade to our payment processing system between 12:00 and 12:30 UTC. This will only affect the availability of funding/withdrawing funds from your account. The trading itself will not be affected in any way.

Thank you for choosing our service,
The "hitbtc" team

[klaasic]

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

[hitbtc]

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

Dear klaasic,

According to our security policy, sometimes we process the transactions manually.
You will receive your funds within two hours.

We are terribly sorry for the inconvenience.

Thank you for choosing our service,
The "hitbtc" team

[klaasic]

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

Dear klaasic,

According to our security policy, sometimes we process the transactions manually.
You will receive your funds within two hours.

We are terribly sorry for the inconvenience.

Thank you for choosing our service,
The "hitbtc" team

https://hitbtc.com/touch-icon-114%C3%97114.png

I tried it again. And this time it got processed immediately. good job!

[hitbtc]

I tried it again. And this time it got processed immediately. good job!

Dear klaasic,

enjoy your withdrawals  


Thank you for choosing our service,
The "hitbtc" team

[mars78]

Support not working?

[hitbtc]

Support not working?

Dear mars78,

The Support team has already answered your question on Friday (April 11). At the moment - 09:40 UTC the situation is the same.
We will inform you when we get more information.

Thank you for choosing our service,
The "hitbtc" team

[hitbtc]

Dear Friends,

From April 18 to 21 our bank will be closed for Easter holidays. We recommend depositing funds to your "hitbtc" accounts till April 17 according to the following schedule:

• European (i.e. SEPA) payments received before 1.30 PM UTC will be forwarded on the same settlement day. Payments received after 1.30 PM UTC will be forwarded to the beneficiary’s bank on April 22.
• Ordinary payments will be sent to the beneficiary’s and/or correspondent bank on April 23.

Happy Easter!

Thank you for choosing our service,
The "hitbtc" team

[mars78]

I hope that you can fix my problem.

[hitbtc]

I hope that you can fix my problem.

Dear mars78,

We do our best to solve the problem you have faced with while using our services.
Our Support team have already sent you the detailed information with the options.

We look forward to hearing from you soon.

Thank you for choosing our service,
The "hitbtc" team

[JackPatrick]

Happy Easter!

Do you plan to add more currencies like Dogecoins?
They rocks

[hitbtc]

Happy Easter!

Do you plan to add more currencies like Dogecoins?
They rocks

Dear JackPatrick,

We are seriously observing various cryptocurrencies, also Dogecoins. We can rather quickly add them to our exchange, but we have to be convinced that this currency is in demand.
If you have friends who are also interested in Dogecoins, please let them know that they can express this wish here or use the form on our website to contact the Support team.

Happy Easter!

Thank you for choosing our service,
The "hitbtc" team

[damnek]

Hi,

could you explain the different "verification level" ?

Thanks

Dear Italiacoin,

"hitbtc" has different verification levels: Basic, Verified and Trusted. Basic level has the following monthly limits: $10000 / €10000 / ฿500. In case a Customer wants to be eligible for higher monthly limits ($100000 / €100000 / ฿5000) he should follow the instructions under Become a verified customer section.

Please feel free to contact us on support@hitbtc.com regarding any questions you may have about this message.

Dear hitbtc,

Will the 500 btc limit for unverified accounts remain unchanged regardless of the btc price? If not, will your users be given a warning prior to freezing their account?

[hitbtc]

Dear hitbtc,

Will the 500 btc limit for unverified accounts remain unchanged regardless of the btc price? If not, will your users be given a warning prior to freezing their account?

Dear damnek,

Currently the limits are captured and will remain as they are. We find no reasonable cause to change them.
Enjoy your trading!

Thank you for choosing our service,
The "hitbtc" team

[damnek]

Dear hitbtc,

Will the 500 btc limit for unverified accounts remain unchanged regardless of the btc price? If not, will your users be given a warning prior to freezing their account?

Dear damnek,

Currently the limits are captured and will remain as they are. We find no reasonable cause to change them.
Enjoy your trading!

Thank you for choosing our service,
The "hitbtc" team

Dear hitbtc,

I respectfully ask you to answer my second question, in case you decide to change the limits for unverified accounts, will I be given the chance to withdraw my funds prior to freezing my account and requiring further verification? We have seen these practices before with other bitcoin exchanges, hence I'm asking for clarification.

Thank you in advance.

[hitbtc]

Dear hitbtc,

I respectfully ask you to answer my second question, in case you decide to change the limits for unverified accounts, will I be given the chance to withdraw my funds prior to freezing my account and requiring further verification? We have seen these practices before with other bitcoin exchanges, hence I'm asking for clarification.

Thank you in advance.

Dear damnek,

You will be definitely given an opportunity to withdraw your funds, but we wish to emphasize again that there's a minimal chance of such a situation.

Thank you for choosing our service,
The "hitbtc" team

[hitbtc]

So... I like the interface and everything else... but.
On their page is written they are based in Estonia, but users here are saying Panama... which is now (I would prefer Estonia  )?
You are new and you have a nice volume there... not sure how is this possible.

Dear gotmilk_,

Thank you for your positive review!
Our Development & Support office is located in Tallinn (Estonia, Northern Europe).

Regarding the information about the bank, we use SEB services for our banking.

Please do not hesitate to contact us if you have any questions regarding our services.

Thank you for choosing our service,
The "hitbtc" team

[HerrAndreas]

So... I like the interface and everything else... but.
On their page is written they are based in Estonia, but users here are saying Panama... which is now (I would prefer Estonia  )?
You are new and you have a nice volume there... not sure how is this possible.

Dear gotmilk_,

Thank you for your positive review!
Our Development & Support office is located in Tallinn (Estonia, Northern Europe).

Regarding the information about the bank, we use SEB services for our banking.

Please do not hesitate to contact us if you have any questions regarding our services.

Thank you for choosing our service,
The "hitbtc" team

I am not gotmilk, but I do have some questions which I would very much like you to answer.

1. What is the street adress of your companies hq?
2. please referr to an official document of your companies registration.
3. what is the name of the ceo?
4. are you audited by a third party? and if what is their name?

I would seriously consider trading at a volume of about EUR 5-10k per week on your platform, if you would please share the requested information.

[hitbtc]

I am not gotmilk, but I do have some questions which I would very much like you to answer.

1. What is the street adress of your companies hq?
2. please referr to an official document of your companies registration.
3. what is the name of the ceo?
4. are you audited by a third party? and if what is their name?

I would seriously consider trading at a volume of about EUR 5-10k per week on your platform, if you would please share the requested information.

Dear HerrAndreas,

Could you please specify whether you already are our customer? Are you already using our basic limits 2 000 EUR/USD per day and 10 000 EUR/USD per month? If not, we would like to ask you to try our platform and decide whether you are comfortable with the interface and perhaps give us your feedback.

Generally speaking, we have three standard limits:
2K EUR/USD daily \ 10K EUR/USD monthly
10K EUR/USD daily \ 50K EUR/USD monthly
50K EUR/USD daily \ 250K EUR/USD monthly.
We use the standard compliance procedure in order to assign a new status by asking you to provide an information about you as well as we provide you an information about us, and, of course, we confirm our reliability by our excellent work.

For transactions exceeding 1M per month we have an individual customer service - we not only provide all the necessary information but also meet face-to-face to establish a successful joint business. After signing NDA with the parties involved we disclose them an information on audits, licensing and management.

Our HQ is located in Copenhagen, Denmark and our R&D office is in Tallinn, Estonia. Our postal address will be published on May 1st.

You can also meet our representative during the Bitcoin Conference (bitcoin2014.com) on May 15 in Amsterdam.

Thank you for choosing our service,
The "hitbtc" team