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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 90445 times)
r_victory
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August 19, 2017, 04:29:44 PM
Last edit: August 24, 2017, 06:48:35 PM by r_victory
 #621

Team Hitbtc,

Please explain to me,

How can someone request the withdrawal and be able to perform without the need confirmation by email. I accessed my account today and guess what? There was nothing, I did not ask for any withdrawal, in fact I was without connection, and simply invaded my account and no email to confirm the withdrawal was sent to me, which I would certainly deny. What can I do, I lost 190USD?

Look:



I'm from Brasil and i don't use any service to change my IP  Angry


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btcholder
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August 20, 2017, 11:37:54 PM
 #622

Is that right many people fed up for this exchange site because of unexpected value for new altcoin?

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August 21, 2017, 10:42:54 AM
 #623

Where is my BTC? I lost 2.5BTC! This is pretty big amount. I didn't receive it on my hitbtc account.

And i still have waited support answer 3 days! My ticket ID is 20955

I really don't recommended to trade with HitBtc now it looks like scam. A lot of people lost their coins or have problem with withdraw and support doesn't answer...
mrb000
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August 21, 2017, 01:29:53 PM
 #624

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam
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August 23, 2017, 10:17:41 AM
 #625

Please solve my problem ticket ID:#22753
Coinadvisory
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August 23, 2017, 01:49:52 PM
 #626

Awaiting support for a week already.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?

No support for years.
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August 23, 2017, 01:56:40 PM
 #627

As well as, their support email does not even exist

Final-Recipient: rfc822; support@hitbtc.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; aspmx.l.google.com. (2607:f8b0:4003:c04::1b, the server for
 the domain hitbtc.com.)
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser c7si1414862oif.445 - gsmtp
Last-Attempt-Date: Wed, 23 Aug 2017 06:54:55 -0700 (PDT)
mrb000
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August 23, 2017, 03:54:04 PM
 #628

hitbtc doesnt answer since 4 days ...
hitbtc
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August 25, 2017, 12:06:49 AM
 #629

As well as, their support email does not even exist


It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???


Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?


Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

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August 25, 2017, 02:17:51 PM
 #630

As well as, their support email does not even exist


It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???


Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?


Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

Thank you for those answers. I hope that if some problems are not solved yet, they will soon be.
This should close the mouth of all haters!
I never had problems with your exchange!
Keep up good work!


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mrb000
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August 25, 2017, 02:34:34 PM
 #631

As well as, their support email does not even exist


It does! We just have been moving to a better mail service provider. Sorry about that inconvenience you have experienced in the meantime. We're here for you.

Yesterday sent BTC to Hitbtc account ... Already 143 confirmations and still haven't got my BTC on account (https://blockchain.info/address/125S3mswtjKNNeQSE9uj9YTKCVWUgECj5A)

2.5 BTC - its a big amount for me. I made support ticket 24h ago... but still nobody answered me.

I losted my 2.5 BTC???


Hi there! Please accept our apologies for this delay. We have emailed you the complete history of these 2.5 BTC. Speaking briefly: you have successfully received them.

ID 19975, come on.

Also, I did not transfer Ether to contract account, it was just another exchange, what's going on?


Hi there. Sorry for getting in touch with you here with such delay. As you already know, you have received our reply, the investigation is in progress.

By the way, ticket 19975 has nothing to do with ETH sent to contract, hasn't it? But anyway, since you've mentioned it: some exchanges may use ETH contract wallets, and sending ETH to contracts is not available on HitBTC. In those cases these ETH, which were sent to contracts, are being refunded to sender.

Please solve my problem ticket ID:#22753

According to our data, the issue is resolved.

I lost 0.28 btc since 2 weeks ago and support dont stop saying "engineers are solving it" , looks like scam

Dear trader, we can't help but agree that sending coins to the wrong wallet address have caused quite a lot of pain. But we are in process of eliminating it. Your BTC are about to be credited to your account in the very nearest future.

Thanks!!
doedz
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August 28, 2017, 12:42:42 AM
 #632

I tried to withdraw ETH to Bittrex wallet.
But it fails and I get this:

Warning! Error encountered during contract execution [Out of gas]


https://etherscan.io/tx/0xeee09e7970da18b2677648d27f1ebbe41f49a5ca88ec18ff46c6798bfa1edff5

Ticket ID: 24042


Please return my eth.
everbtcnever
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August 28, 2017, 10:26:58 AM
Last edit: September 15, 2017, 04:40:34 PM by everbtcnever
 #633

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
dennyd999
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August 28, 2017, 07:01:25 PM
 #634

support@hitbtc.com is not functional


Can you please help me to disable 2FA on my account?

What do I need to tell you?please reply in PM
r_victory
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August 28, 2017, 09:10:28 PM
 #635

Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.



https://etherscan.io/address/0x4e2eaf815978f0668e822843599c74e3fc6ee0a4

Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.

I made a mistake like that, I sent DENT for DIGIX DAO address . I think that is lost money. I've opened a ticket in the support, still no answer.  Cry

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August 29, 2017, 12:57:38 AM
Last edit: August 29, 2017, 01:11:12 AM by Wassupia
 #636

5-hour old Monero withdrawal still not broadcast/sent (no tx hash).

Could you please fix the memory leak on the exchange page?

My BTC-address: 1JtgnB6UC5j9gMYzLftVaCmwdPL4PrWeYB
BitcoinPlusBus
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August 29, 2017, 05:45:50 AM
Last edit: August 29, 2017, 02:10:58 PM by BitcoinPlusBus
 #637

Please consider adding Bitcoinplus [XBC] .We are working on getting segregated witness activated.Auto check pointing in place for low confirmation times.Transaction speed/times are faster than both Bitcoin and  Bitcoin cash and still a fraction of the cost.

Exchange https://poloniex.com/exchange#btc_xbc
Bitcointalk https://bitcointalk.org/index.php?topic=1066201.0
Website www.bitcoinplus.org
Twitter https://twitter.com/bitcoinplusorg
Source https://github.com/bitcoinplusorg/xbcwalletsource

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.          ■■ XBC      xbc  xbc  xbc  xbc  xbc
..                  Transfer bitcoinplus Anywhere in the World with your BitcoinPlus wallet
dennyd999
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August 29, 2017, 09:36:37 AM
 #638

support@hitbtc.com

Still not available.. Undecided Cry
joesdeals
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August 29, 2017, 04:52:26 PM
 #639

Lost my phone with authenticator on it, no back up codes.

I submitted two tickets with ID verification. If you need any more verification please ask.

Need to disable authentication and get back inside my account.

I made a thread on HITBTC

 https://forum.hitbtc.com/discussion/702/lost-my-phone-and-autheticator-no-back-up-code-need-to-get-inside-account-no-response-to-tickets#latest

Tickets:

Ticket ID #24307.

Ticket ID #24310.


I have messaged your twitter, facebook, email, left a forum post all to NO RESPONSE.

Not happy at all.

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August 30, 2017, 01:09:32 AM
 #640

can we get EXCL and XZC listed? 2 anon coins, good volume, good dev teams

yolo
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