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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 90713 times)
hitbtc
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June 20, 2014, 11:06:41 AM
 #281

Hi
I worry a bit about security, can you tell more about security methods? I only see info about two-step verification and SSL…. Huh

Dear ClubCrypto,

We use two-factor authentication to protect users' password; SSL to protect important information from capturing. Inside the exchange the complex data protection methods are used: multifactor authentication for administrators; cold wallet is used to protect the funds. Would you mind clarifying what exactly are you interested in?

Thank you for choosing our service,
The "hitbtc" team


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ClubCrypto
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June 20, 2014, 12:28:11 PM
 #282

Thank you Smiley
Do you have backup of the database?
hitbtc
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June 20, 2014, 04:46:22 PM
 #283

Thank you Smiley
Do you have backup of the database?

Dear ClubCrypto,

Sure, we do daily backups.

Thank you for choosing our service,
The "hitbtc" team


princecash
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June 21, 2014, 08:08:53 AM
 #284

Hi
Will you have more challenges in future? When?

ClubCrypto
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June 23, 2014, 07:54:48 AM
 #285

Thank you
I like the look of your exchange a lot and dogecoin especially but wanted to ask for some more info about your security setup. You say you have state-of-the-art tech etc but what does this mean in real terms? I just would like to know exactly what you guys have in place for protecting my money, as i've had pretty bad experiences before. Also do you guys have any features which the other exchanges dont offer which could be useful? Would like to get as much info as possible please!  Smiley
hitbtc
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June 23, 2014, 08:54:16 AM
 #286

Hi
Will you have more challenges in future? When?

Dear princecash,

Most probably we will organize a new challenge in the future.
Unfortunately, we cannot provide you with an ETA.

Thank you for choosing our service,
The "hitbtc" team


princecash
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June 23, 2014, 09:58:22 AM
 #287

Thanks
And how long will proceed vote?

Daedelus
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June 23, 2014, 10:06:58 AM
 #288

Do you have an ETA for adding Nxt? I saw a twitter reply that Nxt was being added next but not heard anything since then.

Thanks  Grin
hitbtc
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June 23, 2014, 10:36:21 AM
 #289

Thanks
And how long will proceed vote?
Do you have an ETA for adding Nxt? I saw a twitter reply that Nxt was being added next but not heard anything since then.
Thanks  Grin

Dear princecash and Daedelus,

We are going to pick our next trading currency in next few weeks from the top of the voting and add it to exchange.
But voting will continue again and again and we will add every top new coin every 2-3 weeks.

Thank you for choosing our service,
The "hitbtc" team


princecash
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June 23, 2014, 12:37:50 PM
 #290

Thanks
And how long will proceed vote?
Do you have an ETA for adding Nxt? I saw a twitter reply that Nxt was being added next but not heard anything since then.
Thanks  Grin

Dear princecash and Daedelus,

We are going to pick our next trading currency in next few weeks from the top of the voting and add it to exchange.
But voting will continue again and again and we will add every top new coin every 2-3 weeks.

Thank you for choosing our service,
The "hitbtc" team



Thanks

How long do you think it'll be before you add BlackCoin (now that it's at 9261)?

hitbtc
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June 23, 2014, 12:58:02 PM
 #291

Thanks

How long do you think it'll be before you add BlackCoin (now that it's at 9261)?

Dear princecash,

If we consider that nothing will change in the Voting (NXT and BST will be added before BC) then BlackCoin will appear in the end of July or in the beginning of August.

Thank you for choosing our service,
The "hitbtc" team


princecash
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June 24, 2014, 10:50:56 AM
 #292

Thanks Cheesy

Are you going to add more languages? Which languages? French?

hitbtc
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June 24, 2014, 10:56:54 AM
 #293

Thanks Cheesy
Are you going to add more languages? Which languages? French?

Dear princecash,

Yes, we are planning to add major European languages in the nearest future and we are looking for people who can help us make the translation accurate and adequate.

Parties interested in helping us are invited to contact us at support@hitbtc.com and will receive rebates on trading fees or a compensation in Bitcoins.

Thank you for choosing our service,
The "hitbtc" team


princecash
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June 25, 2014, 01:46:19 PM
 #294

Which languages do you mean?

princecash
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June 26, 2014, 08:13:58 AM
 #295

What about French?

hitbtc
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June 26, 2014, 08:19:25 AM
 #296

What about French?

Dear princecash,

The first languages to be added to "hitbtc" are: Spanish, French, German and Chinese.

Thank you for choosing our service,
The "hitbtc" team


ClubCrypto
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June 27, 2014, 08:48:38 AM
 #297

Hi, I had a few questions regarding fees with you guys. Firstly, what are the exact costs involved for Dogecoin deposits/ withdrawals?
Also, could you clarify the situation regarding rebates?
hitbtc
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June 27, 2014, 09:31:50 AM
Last edit: July 24, 2014, 12:51:12 PM by hitbtc
 #298

Hi, I had a few questions regarding fees with you guys. Firstly, what are the exact costs involved for Dogecoin deposits/ withdrawals?
Also, could you clarify the situation regarding rebates?

Dear ClubCrypto,

We do not have fees for deposits/withdrawals in cryptocurrency (exception - 0.001Ł fee for withdrawals in Litecoins).
Regarding your question on rebates, could you please clarify what exactly are you interested in?
Thank you in advance!

Thank you for choosing our service,
The "hitbtc" team


MaWo
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June 27, 2014, 01:23:04 PM
 #299

I asked your support about hitbtc legal status. They were not allowed to tell me anything else then the mail box address.

"Regarding your question about "hitbtc" legal status, unfortunately the Support team cannot provide you with this information. You can contact the appropriate department directly on relations@hitbtc.com."

I wrote an e-mail to the mentioned address asking about legal status of hitbtc. Since 7 days I'm waiting for a reply.

I don't know any legal company in Europe which don't publish their summons address, tax number, company number on their website.

For me as customer it is not possible to know who you are and who will have my money.

That's highly suspicious!
hitbtc
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June 27, 2014, 01:48:29 PM
Last edit: July 24, 2014, 12:50:59 PM by hitbtc
 #300

I asked your support about hitbtc legal status. They were not allowed to tell me anything else then the mail box address.
"Regarding your question about "hitbtc" legal status, unfortunately the Support team cannot provide you with this information. You can contact the appropriate department directly on relations@hitbtc.com."
I wrote an e-mail to the mentioned address asking about legal status of hitbtc. Since 7 days I'm waiting for a reply.

Dear MaWo,

Our responsible executive is taking part in the conference at the moment and will respond to your e-mail soon.

Thank you for choosing our service,
The "hitbtc" team


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