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fedoralite
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September 13, 2017, 04:57:08 AM |
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Did you even try to reach there report button up? and how long those your problem exist? If this still not credited to your account then its a big trouble since there are so many people encounter that here. And expect that it will take time to resolve that issue since devs team of hitbtc seems slow for taking some action regarding unto that. |
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BitcoinPlusBus
Legendary
Activity: 1484
Merit: 1032
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September 13, 2017, 05:55:00 AM |
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erikalui
Legendary
Activity: 2632
Merit: 1094
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September 13, 2017, 06:05:38 AM |
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Same issue here. Since the past two days, my all deposits have been cleared and today my btc withdrawal also went through but today's deposit of 20k tokens was not cleared and my hitbtc hvn address is: 0xae034c17eaecfbaf9dae41cf7e7bff7d5730afe0 I hope Hitbtc can solve this issue as till yesterday, everything was working fine  |
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Wowcoin
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September 13, 2017, 06:56:49 AM |
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Did you even try to reach there report button up? and how long those your problem exist? If this still not credited to your account then its a big trouble since there are so many people encounter that here. And expect that it will take time to resolve that issue since devs team of hitbtc seems slow for taking some action regarding unto that. Yes i so that but nothing arrive in my account its almost 7 hours from now but my hvn didn't appear in my main balance. Hope that i will get my token. That is my bounty and I'm patiently waiting for that bounty. Hope its getting okay. |
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disam
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September 13, 2017, 11:48:26 AM |
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I started using your exchange recently. Very good. Congrats.
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hitbtc (OP)
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September 13, 2017, 12:36:23 PM |
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Dear traders, who are expecting their HVN deposits: they will proceed very soon (if they haven't already)! Technical maintenance has completed successfully, and our wallet is being synchronised with the blockchain, it takes some time. Please forgive us for any inconvenience caused.
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everbtcnever
Member
Activity: 114
Merit: 38
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September 14, 2017, 08:46:07 AM
Last edit: September 15, 2017, 04:38:49 PM by everbtcnever |
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Dear traders, who are expecting their HVN deposits: they will proceed very soon (if they haven't already)! Technical maintenance has completed successfully, and our wallet is being synchronised with the blockchain, it takes some time. Please forgive us for any inconvenience caused.
As I saw somebody get answered, which is very nice thing. But what about my problem? Could you give me an estimated time for solution of my Ticket #23907 ? Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
AFTER 15 days, MY problem is still continue!! |
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everbtcnever
Member
Activity: 114
Merit: 38
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September 15, 2017, 04:39:18 PM |
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Dear traders, who are expecting their HVN deposits: they will proceed very soon (if they haven't already)! Technical maintenance has completed successfully, and our wallet is being synchronised with the blockchain, it takes some time. Please forgive us for any inconvenience caused.
As I saw somebody get answered, which is very nice thing. But what about my problem? Could you give me an estimated time for solution of my Ticket #23907 ? Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
AFTER 15 days, MY problem is still continue!! I got my ETH Today. Thanks to The Team. |
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hydroxy
Newbie
Activity: 4
Merit: 0
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September 16, 2017, 10:11:47 PM
Last edit: September 16, 2017, 10:23:34 PM by hydroxy |
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29 days ago I opened a ticket on HitBTC support (Ticket ID: 21012), after about 7 days an automated message appeared on the ticket and closed it soon after (presumably also automatically). I posted another ticket in regards to the first one getting closed without any resolution (Ticket ID: 23945). I still have not got an answer from them When I try to bring this up on trollbox I get my messages deleted by the moderator and get banned for one hour, even though I am only asking when my ticket will be resolved, HitBTC seems to remove any negative opinion on their site and even seem to have employed someone to patrol their trollbox also. This kind of censorship should be very worrying for any users of the site. https://i.imgur.com/HjoU1vB.pngThe error I have submitted the support ticket about is shown in this video ( https://sendvid.com/mzdrjwh5). Basically the error involves their software failing to execute stop and stop limit orders due to a bug. When you autocalculate the order amount the wrong amount of coin is submitted leading to a failed order every time. I'd suspect many other users have come across this and it will have similarly have led to losses. In my case I've lost not a massive amount of cash but its still worrying there is no response from HitBTC. Just seems like they do not care for their customers at all. I wonder if I will ever get this resolved. |
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MxCRYPTOxM
Newbie
Activity: 7
Merit: 0
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September 19, 2017, 11:07:42 PM
Last edit: September 19, 2017, 11:18:02 PM by MxCRYPTOxM |
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Ok, now i have enough !! What the hell is going on??!! I sent some XEMs to this exchange 23 days ago, and to date nothing has been credited. I write to their support center DAILY, but the situation does not improve; 90% of the time my tokens are deleted or ignored. As far as withdrawals are concerned, things are not going better. There's no way to withdraw coins from there, because their confirmation email ALWAYS arrive too late, and their security system blocks the withdrawal process. I tried a dozen times and then I gave up ... What the hell is going on ?? !!Today I found my browser (firefox) super slow to enter HitBTC.
.......
Does this happen to you too?
I see ghosts?
Yes, it happened to me and others too... |
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RedRockMining
Member
Activity: 128
Merit: 10
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September 20, 2017, 02:28:29 AM |
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Hmm, can't get even the main page to load for hours now using Chrome, but got it to work with MS Edge just now. Not sure it's related, but I got an Adobe Flash update today which I did not install. Maybe the site's getting DDOS'd? Captcha seems to have changed to "pick the photos" unless I'm recalling incorrectly that it wasn't always that way.
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CyraxMax
Member
Activity: 139
Merit: 10
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September 20, 2017, 02:49:43 AM |
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Yes, the site doesn't load. Hope they fix it soon. And I do have the cpu increase as well.
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danipay
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September 20, 2017, 06:46:06 AM |
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OMG what happend with this site?. any clarification from developer?
i try different browser but still lagging. i even can not scroll down the page.
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erikalui
Legendary
Activity: 2632
Merit: 1094
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September 20, 2017, 06:52:34 AM |
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Something is wrong with the website today and it keeps freezing due to which my browsers also are crashing. Tried using it in chrome and internet explorer but both the times the page kept freezing.
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Artlover
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September 20, 2017, 09:03:58 AM |
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Hey, when will site fixed? THank you
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CyraxMax
Member
Activity: 139
Merit: 10
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September 20, 2017, 09:29:21 AM |
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 I've got this from them. I don't know, something is wrong with their website. Hopefully they will fix it soon. I'm starting to lose my trust. This kind of things should not happen. |
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CyraxMax
Member
Activity: 139
Merit: 10
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September 20, 2017, 11:22:27 AM |
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Ok, site seems to be working normal now. Please don't do this again.
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JanpriX
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September 20, 2017, 08:28:31 PM |
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I noticed that people are having problems accessing this exchange recently and it appears that the representative of it here in the forum isn't responding at all (or on a timely basis). I visited the website few seconds ago and it is working on my end but my point is that they should, at least, inform the forum users here if there will be any technical issue on their site to avoid any panic-induced comments in this thread. People are almost always on the edge right now because of the recent problems that we had in different cryptoexchange (BTC-e, ehem).  EDIT: Okay, I just saw the screenshot provided above and they are indeed informing their customers thru email. But it wouldn't hurt if they could do that also here in their thread. |
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