I suggest you keep sending them emails on their support system within the account. Doing so will eventually compel them to respond. I use that kind of approach when I am being ignored or if the responses are of the generic template type. If you clog their system with the same messages again and again, this won't escape their attention and they will make an effort to resolve the situation.
Escalating the matter to the financial ombudsman is another option but it's always best to try to resolve the matter internally first. Flood them with messages. It's your money. I hate services which let you beg and plead for your own funds.
It is not working - I have contacted them numerous times on all possible information channels and they just don't respond.
I am starting to think they are running some sort of investigation on me, but I have nothing to hide.
I have actually found a possible address, so if this is not resolved soon will just have to fly to Slovenia.
Just sent this message on Facebook to Damijan Merlak, who is one of the co-founders:
Dear Mr Merlak,
I have a large amount of money held hostage in your exchange and I am already starting to lose my patience.
If you believe that you will steal these from me and I am not going to do anything you are greatly mistaken.
The money are proceeds from selling a small part of my BTC holdings, so as you can imagine I have the financial means to bring legal proceedings to your company, which will happen if this is not resolved promptly.
And if needed I will come to Kranj, Ljubljana or Luxembourg and find you one way or another.
You can ignore me all you want online, but not in the real world. You are a public figure, so finding you won’t be that difficult.
So I again ask you kindly to provide me with information on why Bitstamp is actively ignoring me and holding my money hostage.
As you are probably aware, I have already informally complained to the Commission de Surveillance du Secteur Financier and your partner bank Gorenjska banka.