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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 205864 times)
F-bernanke
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March 04, 2014, 08:57:17 PM
 #1301


I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I'm constantly peeking in this topic, expecting an answer to this very question, would guess they would come out and say what happened (or am i expecting too much?)?
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barwizi
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March 04, 2014, 09:18:40 PM
 #1302


I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

This exchange is not instilling much for confidence at the moment.

BTC-18NNZG8yypWWnmmFjLtT933mDiyV9689P9

OPINION does not constitute FACT
gotmilk_
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March 04, 2014, 11:13:55 PM
 #1303


I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I expect a post from them tomorow... Give them some time  Wink

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leoragraves666
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March 05, 2014, 01:17:15 AM
 #1304

Anyone else have a sepa transfer "in process" for days now?

PC & Mac repairs
Herp-a-derp
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March 05, 2014, 07:40:39 AM
 #1305

Anyone else have a sepa transfer "in process" for days now?

My support request has being ignored for quite some time as well.
Neuerung
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March 05, 2014, 09:38:03 AM
 #1306

Anyone from bitstamp to comment on this? It has been 6 days
What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

northwind6
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March 05, 2014, 10:00:59 AM
 #1307

How long is account verification taking? Anyone has recently been verified?
barwizi
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March 05, 2014, 10:19:15 AM
 #1308

How long is account verification taking? Anyone has recently been verified?

i've also been waiting. But now i'm alarmed by the stories of stuck funds i keep seeing posted here.

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OPINION does not constitute FACT
Neuerung
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March 05, 2014, 10:35:20 AM
 #1309

Anyone from bitstamp to comment on this? It has been 6 days
What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?



It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

If bitstamp is running on fractional reserve (which I don't believe, i think they are honest), each aditional day they keep the money could help cover their "fraction".
Lets assume their fiat transfer volume is 10Mio$ a day. Then each day delay in fiat processing (deposit and withdrawal) could cover a hole of 10Mio$. Lets compare this to mtgox. If they had 42 day delay in withdrawal (6 weeks, which was about the time i think) it would have covered a hole of 420 Mio US$ at mtgox. Thats about the dimension of the financial hole they really had...  (coincidence?)

But again: I don't think bitstamp is running on fractional reserve.

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March 05, 2014, 10:40:09 AM
 #1310

I never joined BitStamp and I just received an e-mail "from" them. This is a scam everyone. Beware!

Quote
Hello everyone! and apologize for the delays and lack of communication are currently working on some design improvements / server.
During the week we will update this page with the status of the project, given the final stage where we are.
 
Steps For Tuesday March 4, 2014:

      Please check if your balance in this file is correct ( Same your wallet balance ) .. And replay asap if you see any problem.

Headers:
Quote
Return-path  <smtp@forexcorporate.com> <--- This should be a big warning sign.
Envelope-to  admin@bitcoininformation.info
Delivery-date  Wed, 05 Mar 2014 09:56:31 +0000
Received
from mail by mail33.extendcp.com with spamvirus-scanned (Exim 4.80.1) id 1WL8Yx-0007EA-AQ for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from mailer26.gate181.sl.smtp.com ([192.40.181.26]) by mail33.extendcp.com with esmtp (Exim 4.80.1) id 1WL8Yx-00076z-5D for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from [216.55.179.253] ([216.55.179.253:53502] helo=216-55-179-253.dedicated.codero.net) by sl-mta06.smtp.com (envelope-from <smtp@forexcorporate.com>) (ecelerity 3.5.5.39309 r(Platform:3.5.5.0)) with ESMTPSA (cipher=AES256-SHA) id E3/83-27614-CC4F6135; Wed, 05 Mar 2014 09:56:28 +0000

X-spam-checker-version  SpamAssassin 3.3.1 (2010-03-16) on mail33.extendcp.co.uk
X-spam-level  *
X-spam-status  No, score=1.8 required=8.0 tests=DKIM_SIGNED,DKIM_VALID, HTML_IMAGE_ONLY_12,HTML_MESSAGE,HTML_SHORT_LINK_IMG_1,T_REMOTE_IMAGE autolearn=disabled version=3.3.1
X-msfbl  YWRtaW5AYml0Y29pbmluZm9ybWF0aW9uLmluZm9AMTkyXzQwXzE4MV8yNkByZXRh aWxfc2hhcmVkX3Bvb2xfOUA=
Dkim-signature  v=1; a=rsa-sha256; d=smtp.com; s=smtpcomcustomers; c=relaxed/simple; q=dns/txt; i=@smtp.com; t=1394013388; h=From:Subject:To:Date:MIME-Version:Content-Type; bh=OFB+Zsu0Ln+4M0W9VdoQ21A3Vvq3n+IiQ8BuDqsbIx0=; b=dybNSq5RWxTTdVXBc6LFS8qLlrpz2GHaGh09Afy/GCH2cSX/HLsoDlCJ9Q3mKhin w++U5yCCtvRY9Ol77gTcbGK5Vg3+1C+j89eBjeR7DjBcIZM0e3kreCerVOCk1dSf PQJxbcBm1rppsQe5QVVMigsQHWU51ezYe3p2VRT33+8=;
From  "Bitstamp" <smtp@forexcorporate.com>
Message-id  <E3.83.27614.CC4F6135@sl-mta06>
Subject  Bitstamp [Trading will be suspended for 24 hours]
To  "admin" <admin@bitcoininformation.info>
Content-type  multipart/alternative; boundary="BcXyCYaR8OqUl2uCc=_L14nqdpkYQqpcDB"
Mime-version  1.0
Organization  Bitstamp
Date  Wed, 5 Mar 2014 02:55:15 -0700
X-smtpcom-tracking-number  763cdadd-c519-47cf-a124-25049b518fcd
X-smtpcom-sender-id  6020523
X-smtpcom-spam-policy  SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to abuse@smtp.com

leoragraves666
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March 05, 2014, 10:55:44 AM
 #1311

 I suppose this one is a classic scam email, nothing to do with bitstamp

I never joined BitStamp and I just received an e-mail "from" them. This is a scam everyone. Beware!

Quote
Hello everyone! and apologize for the delays and lack of communication are currently working on some design improvements / server.
During the week we will update this page with the status of the project, given the final stage where we are.
 
Steps For Tuesday March 4, 2014:

      Please check if your balance in this file is correct ( Same your wallet balance ) .. And replay asap if you see any problem.

Headers:
Quote
Return-path  <smtp@forexcorporate.com> <--- This should be a big warning sign.
Envelope-to  admin@bitcoininformation.info
Delivery-date  Wed, 05 Mar 2014 09:56:31 +0000
Received
from mail by mail33.extendcp.com with spamvirus-scanned (Exim 4.80.1) id 1WL8Yx-0007EA-AQ for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from mailer26.gate181.sl.smtp.com ([192.40.181.26]) by mail33.extendcp.com with esmtp (Exim 4.80.1) id 1WL8Yx-00076z-5D for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from [216.55.179.253] ([216.55.179.253:53502] helo=216-55-179-253.dedicated.codero.net) by sl-mta06.smtp.com (envelope-from <smtp@forexcorporate.com>) (ecelerity 3.5.5.39309 r(Platform:3.5.5.0)) with ESMTPSA (cipher=AES256-SHA) id E3/83-27614-CC4F6135; Wed, 05 Mar 2014 09:56:28 +0000

X-spam-checker-version  SpamAssassin 3.3.1 (2010-03-16) on mail33.extendcp.co.uk
X-spam-level  *
X-spam-status  No, score=1.8 required=8.0 tests=DKIM_SIGNED,DKIM_VALID, HTML_IMAGE_ONLY_12,HTML_MESSAGE,HTML_SHORT_LINK_IMG_1,T_REMOTE_IMAGE autolearn=disabled version=3.3.1
X-msfbl  YWRtaW5AYml0Y29pbmluZm9ybWF0aW9uLmluZm9AMTkyXzQwXzE4MV8yNkByZXRh aWxfc2hhcmVkX3Bvb2xfOUA=
Dkim-signature  v=1; a=rsa-sha256; d=smtp.com; s=smtpcomcustomers; c=relaxed/simple; q=dns/txt; i=@smtp.com; t=1394013388; h=From:Subject:To:Date:MIME-Version:Content-Type; bh=OFB+Zsu0Ln+4M0W9VdoQ21A3Vvq3n+IiQ8BuDqsbIx0=; b=dybNSq5RWxTTdVXBc6LFS8qLlrpz2GHaGh09Afy/GCH2cSX/HLsoDlCJ9Q3mKhin w++U5yCCtvRY9Ol77gTcbGK5Vg3+1C+j89eBjeR7DjBcIZM0e3kreCerVOCk1dSf PQJxbcBm1rppsQe5QVVMigsQHWU51ezYe3p2VRT33+8=;
From  "Bitstamp" <smtp@forexcorporate.com>
Message-id  <E3.83.27614.CC4F6135@sl-mta06>
Subject  Bitstamp [Trading will be suspended for 24 hours]
To  "admin" <admin@bitcoininformation.info>
Content-type  multipart/alternative; boundary="BcXyCYaR8OqUl2uCc=_L14nqdpkYQqpcDB"
Mime-version  1.0
Organization  Bitstamp
Date  Wed, 5 Mar 2014 02:55:15 -0700
X-smtpcom-tracking-number  763cdadd-c519-47cf-a124-25049b518fcd
X-smtpcom-sender-id  6020523
X-smtpcom-spam-policy  SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to abuse@smtp.com

PC & Mac repairs
Mitchell
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March 05, 2014, 10:58:28 AM
 #1312

I suppose this one is a classic scam email, nothing to do with bitstamp
Yup. Just trying to warn people.

hazek
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March 05, 2014, 12:19:39 PM
 #1313

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
hazek
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March 05, 2014, 12:38:58 PM
 #1314

Anyone from bitstamp to comment on this? It has been 6 days
What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?



It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

We always aim to process all withdrawal requests as fast as possible to the best of our abilities - for most customers this means on the same or on the next business day.

If any of our users notice an unusually long time before getting their withdrawal request processed without receiving any communication from us, please contact our support by submitting a support ticket and we will make sure to look into your case and resolve it accordingly.

Also please remain patient and refrain from bumping the ticket with additional messages until you have received a reply as this bumps it to the bottom of our queue and may thereby further delay our response.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
barwizi
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March 05, 2014, 12:54:40 PM
 #1315

Anyone from bitstamp to comment on this? It has been 6 days
What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?



It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

We always aim to process all withdrawal requests as fast as possible to the best of our abilities - for most customers this means on the same or on the next business day.

If any of our users notice an unusually long time before getting their withdrawal request processed without receiving any communication from us, please contact our support by submitting a support ticket and we will make sure to look into your case and resolve it accordingly.

Also please remain patient and refrain from bumping the ticket with additional messages until you have received a reply as this bumps it to the bottom of our queue and may thereby further delay our response.

What about account verification? I provided all details already and am tiring of the wait.

BTC-18NNZG8yypWWnmmFjLtT933mDiyV9689P9

OPINION does not constitute FACT
hazek
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March 05, 2014, 12:57:51 PM
 #1316

What about account verification? I provided all details already and am tiring of the wait.

Since the MtGox closure we have seen a slight increase in the amount of new verification requests which has consequently also increased our queue. We apologize for any delays and we kindly ask for your patience.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
oda.krell
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March 05, 2014, 01:13:22 PM
 #1317

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.


Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
barwizi
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March 05, 2014, 01:18:53 PM
 #1318

What about account verification? I provided all details already and am tiring of the wait.

Since the MtGox closure we have seen a slight increase in the amount of new verification requests which has consequently also increased our queue. We apologize for any delays and we kindly ask for your patience.

thanks. also got a response form support so it's cool. looking forward to doing business.

BTC-18NNZG8yypWWnmmFjLtT933mDiyV9689P9

OPINION does not constitute FACT
hazek
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March 05, 2014, 01:21:43 PM
 #1319

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.


Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

Yes.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
oda.krell
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March 05, 2014, 01:26:59 PM
 #1320

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.


Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

Yes.

Thanks for the feedback. Glad to see it's being resolved.

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
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