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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 206082 times)
kwest
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February 20, 2014, 05:27:53 PM
 #1221

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.

Definitely something going on, seeing as both these new KYC questions and the BTC withdrawal issues are popping up almost at the same time.. and the waiting times seem to be getting longer.. I only needed to wait 1-2 days for my withdrawal to go through, and support always replied within 24 hours.


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dust
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February 20, 2014, 05:30:20 PM
 #1222

I am also waiting 2+ days on a response after requesting a USD withdrawal and responding to the KYC questions (which they provided promptly after my initial withdrawal request).  This is my first time withdrawing from bitstamp so I don't know what to expect.

Edit 2/20: Support replied and says the withdraw request will proceed.  USD still shows in my account.
Edit 2/21: The wire appears to have been sent.

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MatTheCat
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February 20, 2014, 05:45:39 PM
 #1223

I tried to do a $9000 withdrawal, week later they wrote back and said my bank details were not correct, can I check them and try again.

Never changed them before and as they are saved never needed to, so that was a bit puzzling.

Anyway, re-entered all the information and requested $6000

Got the KYC questions.

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.

I have $24K with them now in fiat. I suspect that there is something rather nefarious affecting the whole of Bitcoinland at the moment. Bitstamp I would consider more watertight a ship than most but it could well be that they have had their automated system hacked and defrauded and are needing to do staged transaction slow downs for some reason, whether that be whilst they analyse and test their system or worst case scenario, in order to remain solvent.

I suspect that the request for KYC customer confirmations is also partly a measure against fraudulent transactions, in the midst of a shit-storm of hacking and cyber theft in Bitcoinland. A hacker might be able to gain access to Bitstamp accounts and buy/sell Bitcoins and make fiat or Bitcoin transactions, but they will have much greater difficulty in providing scans of passports in order to get transactions involving BTC or USD leaving the system, finalised.

Edit: My $14K (twas €10K) is now with the exchange.

Kraken Account, Robbed/Emptied. Kraken say "Fuck you, its your loss": https://bitcointalk.org/index.php?topic=1559553.msg15656643#msg15656643

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February 20, 2014, 05:53:19 PM
 #1224

Started thread in main section, not sure how long it will stay but people need to know.

https://bitcointalk.org/index.php?topic=477281.new#new
trdiablo
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February 20, 2014, 05:55:34 PM
 #1225

To make matters worse, Hazek (the support guy of Bitstamp) last logged in today half an hour ago on this site but he is not responding !!
He is reading this but he is not responding!!

Come on man, you can not take money hostage and then dont respond to support tickets anymore.
You are playing with people's lives here. Some of us need this money to pay for (medical) bills or pay rent.
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February 20, 2014, 05:58:49 PM
 #1226

Finally got a response : automated one no doubt.


We sincerely apologize for the late reply.

thank you for your cooperation. We have instructed our administration to further process your withdrawal request. Please be advised that we may further contact you if additional KYC checking be necessary.

If you have any additional questions, please feel free to contact us again.

Best regards
hazek
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February 20, 2014, 06:26:19 PM
 #1227

There are no general Bitcoin withdrawal issues presently. User's who are reporting that they are unable to withdraw Bitcoins will be notified individually via email.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
Rannasha
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February 20, 2014, 06:43:18 PM
 #1228

I was just greeted with a big red warning that told me my password is too old and that I had to change it.

deebosch
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February 20, 2014, 06:45:24 PM
 #1229

Just got this:

"Bitstamp has detected an increase in the number of reports of phishing emails which were also received by some of our clients. Our technical team responded by examining the threat and setting immediate security measures in place to prevent potential risks.

As a precaution we have also applied this security measure to your account.

If you have received any emails with suspicious content and have opened links or attachments we highly recommend that you immediately contact a computer expert."

What do you think about it? I say its bullshit.

hazek
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February 20, 2014, 06:49:10 PM
 #1230

I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
Kj1
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February 20, 2014, 06:52:47 PM
 #1231

The timing of all the enhanced security measures is impeccable.  Maybee you should list them up and post as news, as to calm down your users?

BTC: 18M4zQ2CrA2pya5QnFVdxkkKgNzNYNf62x
kakobrekla
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February 20, 2014, 06:54:48 PM
 #1232

Yes coins so secure you can't get to them. Looks like they are following the market leader, MtGox.

Rannasha
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February 20, 2014, 06:58:07 PM
 #1233

I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)

hazek
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February 20, 2014, 07:02:22 PM
 #1234

I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)

Correct.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
Rannasha
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February 20, 2014, 07:02:58 PM
 #1235

I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)

Correct.

Ok, great. Thanks for the information.

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February 20, 2014, 07:12:38 PM
 #1236

Hazek, can you also comment around the SEPA withdrawals? What is going on, why are they not being processed atm? Why is support not responding?
hazek
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February 20, 2014, 07:16:48 PM
 #1237

Hazek, can you also comment around the SEPA withdrawals? What is going on, why are they not being processed atm? Why is support not responding?

There are no general withdrawal issues for any available method at this time. Support will respond for every individual case as soon as possible.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
deebosch
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February 20, 2014, 07:23:39 PM
 #1238

hazek, please tell me,
why some people get this message "You are not allowed to withdraw bitcoins at the moment"?
If it is normal, why it is not described somewhere on the site, maybe in FAQ section?
Why support is ignoring requests and cant just respond with clarification?
If this limitation appears as a result of your "anti-phishing" campaign, as it is stated in recent email, how long do we have to wait for withdrawal to be re-enabled?

Thank you.

MatTheCat
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February 20, 2014, 08:05:50 PM
 #1239

hazek, please tell me,
why some people get this message "You are not allowed to withdraw bitcoins at the moment"?
If it is normal, why it is not described somewhere on the site, maybe in FAQ section?
Why support is ignoring requests and cant just respond with clarification?
If this limitation appears as a result of your "anti-phishing" campaign, as it is stated in recent email, how long do we have to wait for withdrawal to be re-enabled?

Thank you.

They aint ever gonna give you the lowdown on what is happening behind the scenes. But everyone getting all this security shit all at once, suspended withdrawals, double and treble checking of user details on every other transaction right at a time when Bitcoin and Bitcoin exchanges seem to be under attack from all angles.

.....c'mon, there is some kind of security breach here and the exchange operators are clearly worried about it and perhaps yet haven't found a way of nailing the problem and plugging the hole and are instead shooting their gun off in all directions for the time being.

Kraken Account, Robbed/Emptied. Kraken say "Fuck you, its your loss": https://bitcointalk.org/index.php?topic=1559553.msg15656643#msg15656643

Bitfinex victims. DO NOT TOUCH THE BFX TOKEN! Start moving it around, or trading it, and you will be construed as having accepted it as an alternative means of payment to your USD, BTC, etc.
bananas
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February 20, 2014, 08:12:45 PM
 #1240

 Sad to read all of this, Bitstamp seemed to be the only fully trustful exchange to me. I was planning making a really large USD deposit really soon, but probably i will not anymore. I can't risk having it frozen, delayed much less stolen. They don't even have a legal right to ask all your financial privacy based on a supposed KYC they are doing as if they were the federal police, what the hell were some of those questions for their customers who feel intimidated if they don't fully reply? Not even banks and govs can do that! It is PRIVATE in any civilized country, including the UK. So, to me, we don't have any safe place to exhange any considerable amount of money. Now BTC is really in trouble, if you can't properly exchange, BTC is restricted to candy transaction at the school.

 By the way, Bitstamp is not required to follow KYC procedures. Only Banks and financial instituions are required, and they don't do that by freezing account or asking private details of customer's lifes.
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