www.BITSTAMP.net Bitcoin exchange site for USD/BTC

[oda.krell]

how long is account verification taking?

Ignore the other response, by Kumpel... So much bullshit and FUD in here.

Account *verification* once all documents are submitted takes less than a week usually.

And about the additional AML/KYC questions: it seems you get a set of additional questions when you make large withdrawals or deposits. A number of users already said that, once you answer them, transfers go out quick (within a few days at most). If, on the other hand, you signed up on the exchange with a fake name, well... then it might take a bit longer

Excuse me, why should my response be ignored? I signed up and got verified (photo ID, bank acc in my name) with my real name. I am waiting now more, not less, than a week for some obscure in-transparent KYC crap. To me it looks like bitstamp doesn't want to pay, nothing else. This stands until I see my money in my account.  

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

[barwizi]

incessant delays are what i am looking to avoid. the industry and price move around a lot and having funds stuck in limbo is not at all beneficial. Also there is mention that these KYC questions are also asked when you transact purely in bitcoin, is this true?

[Kumpel]

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

Indeed, I found the KYC-program annoying. You are also correct with your further assumptions, I hold a long verified bitstamp account and answered the six KYC questions when they were sent to me through their ticket system. So currently I have to assume that in some cases they release money, in others not. Unfortunately, the only case I can verify is mine and my withdrawal is still unprocessed. For you the situation seems to look very different.

incessant delays are what i am looking to avoid. the industry and price move around a lot and having funds stuck in limbo is not at all beneficial. Also there is mention that these KYC questions are also asked when you transact purely in bitcoin, is this true?

My btc transfers (in the process of removing all my btc from bitstamp) went all through, without any delay. The value was comparable to the USD transfer in question.

[Rub3n]

Waiting for verification The dutch exchanges are taking forever, i need that sepa!

[oda.krell]

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

Indeed, I found the KYC-program annoying. You are also correct with your further assumptions, I hold a long verified bitstamp account and answered the six KYC questions when they were sent to me through their ticket system. So currently I have to assume that in some cases they release money, in others not. Unfortunately, the only case I can verify is mine and my withdrawal is still unprocessed. For you the situation seems to look very different.

Alright, I see. If that's the case, that you submitted all the required info and your withdrawal still isn't getting through, and there's not additional details you aren't mentioning, like MissPiggy above who thought it was a clever idea to sign up with a fake name, then a) I'm sorry to hear your funds are in limbo, b) want to mention, for completeness sake, that I belong to the group of people that for whome large withdrawals went out fast so far -- I mention this, because I don't see reasons to conclude they have a cash flow problem yet, like mtgox did, and c) would also like to hear how your situation resolves, as it's never good news to hear that someone's money is stuck. Ideally, someone from Bitstamp would comment on this in here.

[Kumpel]

Ideally, someone from Bitstamp would comment on this in here.

That is something I would indeed welcome as well.

[barwizi]

Ideally, someone from Bitstamp would comment on this in here.

That is something I would indeed welcome as well.

+1

[dreamspark]

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

[solex]

Can anyone explain that trade that came out of the api at $633  over 300btc below the bids?

3,000 below the bids! Yes, explanation needed as the integrity of the trading engine is very important.

[oda.krell]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

[F-bernanke]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I'm constantly peeking in this topic, expecting an answer to this very question, would guess they would come out and say what happened (or am i expecting too much?)?

[barwizi]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

This exchange is not instilling much for confidence at the moment.

[gotmilk_]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I expect a post from them tomorow... Give them some time 

[leoragraves666]

Anyone else have a sepa transfer "in process" for days now?

[Herp-a-derp]

Anyone else have a sepa transfer "in process" for days now?

My support request has being ignored for quite some time as well.

[Neuerung]

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

[northwind6]

How long is account verification taking? Anyone has recently been verified?

[barwizi]

How long is account verification taking? Anyone has recently been verified?

i've also been waiting. But now i'm alarmed by the stories of stuck funds i keep seeing posted here.

[Neuerung]

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

If bitstamp is running on fractional reserve (which I don't believe, i think they are honest), each aditional day they keep the money could help cover their "fraction".
Lets assume their fiat transfer volume is 10Mio$ a day. Then each day delay in fiat processing (deposit and withdrawal) could cover a hole of 10Mio$. Lets compare this to mtgox. If they had 42 day delay in withdrawal (6 weeks, which was about the time i think) it would have covered a hole of 420 Mio US$ at mtgox. Thats about the dimension of the financial hole they really had...  (coincidence?)

But again: I don't think bitstamp is running on fractional reserve.

[Mitchell]

I never joined BitStamp and I just received an e-mail "from" them. This is a scam everyone. Beware!

Hello everyone! and apologize for the delays and lack of communication are currently working on some design improvements / server.
During the week we will update this page with the status of the project, given the final stage where we are.
 
Steps For Tuesday March 4, 2014:

      Please check if your balance in this file is correct ( Same your wallet balance ) .. And replay asap if you see any problem.

Headers:

Return-path  <smtp@forexcorporate.com> <--- This should be a big warning sign.
Envelope-to  admin@bitcoininformation.info
Delivery-date  Wed, 05 Mar 2014 09:56:31 +0000
Received
from mail by mail33.extendcp.com with spamvirus-scanned (Exim 4.80.1) id 1WL8Yx-0007EA-AQ for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from mailer26.gate181.sl.smtp.com ([192.40.181.26]) by mail33.extendcp.com with esmtp (Exim 4.80.1) id 1WL8Yx-00076z-5D for admin@bitcoininformation.info; Wed, 05 Mar 2014 09:56:31 +0000
from [216.55.179.253] ([216.55.179.253:53502] helo=216-55-179-253.dedicated.codero.net) by sl-mta06.smtp.com (envelope-from <smtp@forexcorporate.com>) (ecelerity 3.5.5.39309 r(Platform:3.5.5.0)) with ESMTPSA (cipher=AES256-SHA) id E3/83-27614-CC4F6135; Wed, 05 Mar 2014 09:56:28 +0000

X-spam-checker-version  SpamAssassin 3.3.1 (2010-03-16) on mail33.extendcp.co.uk
X-spam-level  *
X-spam-status  No, score=1.8 required=8.0 tests=DKIM_SIGNED,DKIM_VALID, HTML_IMAGE_ONLY_12,HTML_MESSAGE,HTML_SHORT_LINK_IMG_1,T_REMOTE_IMAGE autolearn=disabled version=3.3.1
X-msfbl  YWRtaW5AYml0Y29pbmluZm9ybWF0aW9uLmluZm9AMTkyXzQwXzE4MV8yNkByZXRh aWxfc2hhcmVkX3Bvb2xfOUA=
Dkim-signature  v=1; a=rsa-sha256; d=smtp.com; s=smtpcomcustomers; c=relaxed/simple; q=dns/txt; i=@smtp.com; t=1394013388; h=From:Subject:To:Date:MIME-Version:Content-Type; bh=OFB+Zsu0Ln+4M0W9VdoQ21A3Vvq3n+IiQ8BuDqsbIx0=; b=dybNSq5RWxTTdVXBc6LFS8qLlrpz2GHaGh09Afy/GCH2cSX/HLsoDlCJ9Q3mKhin w++U5yCCtvRY9Ol77gTcbGK5Vg3+1C+j89eBjeR7DjBcIZM0e3kreCerVOCk1dSf PQJxbcBm1rppsQe5QVVMigsQHWU51ezYe3p2VRT33+8=;
From  "Bitstamp" <smtp@forexcorporate.com>
Message-id  <E3.83.27614.CC4F6135@sl-mta06>
Subject  Bitstamp [Trading will be suspended for 24 hours]
To  "admin" <admin@bitcoininformation.info>
Content-type  multipart/alternative; boundary="BcXyCYaR8OqUl2uCc=_L14nqdpkYQqpcDB"
Mime-version  1.0
Organization  Bitstamp
Date  Wed, 5 Mar 2014 02:55:15 -0700
X-smtpcom-tracking-number  763cdadd-c519-47cf-a124-25049b518fcd
X-smtpcom-sender-id  6020523
X-smtpcom-spam-policy  SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to abuse@smtp.com