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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 206074 times)
San1ty
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January 05, 2014, 04:43:09 PM
 #1081

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Found my posts helpful? Consider buying me a beer :-)!:
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oda.krell
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January 05, 2014, 04:46:35 PM
 #1082

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
San1ty
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January 05, 2014, 04:55:16 PM
 #1083

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

Found my posts helpful? Consider buying me a beer :-)!:
BTC - 1San1tyUGhfWRNPYBF4b6Vaurq5SjFYWk NXT - 17063113680221230777
oda.krell
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January 05, 2014, 05:04:19 PM
 #1084

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
Trade101
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January 05, 2014, 05:15:31 PM
 #1085

you can also access the Bitstamp exchange using the bitfinex routing Wink

.
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San1ty
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January 05, 2014, 05:17:57 PM
 #1086

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Found my posts helpful? Consider buying me a beer :-)!:
BTC - 1San1tyUGhfWRNPYBF4b6Vaurq5SjFYWk NXT - 17063113680221230777
San1ty
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January 06, 2014, 09:10:12 AM
 #1087

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.

Found my posts helpful? Consider buying me a beer :-)!:
BTC - 1San1tyUGhfWRNPYBF4b6Vaurq5SjFYWk NXT - 17063113680221230777
oda.krell
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January 06, 2014, 11:03:08 AM
 #1088

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.

Haha, nice.

I suspect that, even though the "official" accounts (hazek, for example) aren't posting much anymore, they still *read* the forum...

Bitstamp is pretty okay in my book, especially considering what the alternatives are Cheesy

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
BigBitz
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January 07, 2014, 04:38:28 PM
 #1089

Down? DDoS?

Tips BTC --> 1BS2sYvy3T1cpNhie6CVFMcUrHa84a8mPa <-- Thanks! || Tips [LTC] --> LaytYJNCha7z7zcws5a2o2GWWjvWfDCGkr <--
monstrs
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January 07, 2014, 05:03:05 PM
 #1090

Its down for me too, whats happening?
BeeFer310
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January 07, 2014, 05:20:47 PM
 #1091

It seems to be just the mainpage

try:
https://www.bitstamp.net/account/login/
https://www.bitstamp.net/account/balance/

https://www.bitstamp.net/market/order_book/
TerryCoin
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January 07, 2014, 05:27:04 PM
 #1092

Closing in on 2 weeks since I sent my wire without receiving credit. First one thats taken longer than 2 business days. Any advice? Nobody will answer my tickets and when they do, its with useless responses:

Quote
we apologize for not getting back to you sooner.

Thank you for notifying us. You will be informed via e-mail as soon as your funds are credited to your account.

Best regards,
Rok Štucin
accord01
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January 07, 2014, 05:41:45 PM
 #1093

Why are my transfers not being processed?
TiborB
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January 07, 2014, 06:16:41 PM
 #1094

The main page is back.

   T
Flanagan
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January 08, 2014, 05:16:45 PM
 #1095

Deposit at Bitstamp by sending different currency than USD
-------------------------------------------------------------------

Hi

If one sends Euros or British pounds to deposit at the bitstamp account, how much is charged by your receiving bank to change to USD (aside from bitstamp's 1% fee min $15) ?

Does Unicredit (you bank) just do the exchange from Euros or GBP, whatever the case, to USD at the exchange rate shown on their site (*), or do they also charge a fee?

Thanks.


(*) http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG

Learn to listen, listen to learn.
Rannasha
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January 09, 2014, 11:08:52 PM
 #1096

Deposit at Bitstamp by sending different currency than USD
-------------------------------------------------------------------

Hi

If one sends Euros or British pounds to deposit at the bitstamp account, how much is charged by your receiving bank to change to USD (aside from bitstamp's 1% fee min $15) ?

Does Unicredit (you bank) just do the exchange from Euros or GBP, whatever the case, to USD at the exchange rate shown on their site (*), or do they also charge a fee?

Thanks.


(*) http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG

From my experience with many EUR deposits, the most recent one being today, no fee is charged by Bitstamps bank and the amount you receive is exactly the amount sent multiplied by the conversion rate listed on the bank website.

pro-trader
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January 11, 2014, 08:51:39 AM
 #1097

Hello,

I´m a Newbie and by accident I posted my story in the wrong thread first - but now I got the right one and obviously I am allowed to post here. Mods, please excuse me if I double-write the same subject now (1 here and 1 in the Newbie Thread), I don´t want to spam, I only want to share my very negative experience with Bitstamp to others, and I think this is the right thread.

Bitstamp has confiscated 60.000 USD from me and refuses to return them

Before I start sharing my experience, some words about myself so you understand the situation better:
I make my living on investment and trading (mostly on Forex and stock market) since many years, and in general when I trade I do handle amounts with 5 digit sizes upwards. I bought my first Bitcoins (Ha –I was really lucky, yes in deed) a few years ago, and am a fan of it since then – despite I never really traded them like I trade stocks or currencies.

OK – now, a few months ago, I opened up an account at Bitstamp as Mt.Gox is way too slow in handling cash payments and the German Bitcoin.de has much too little volume for my taste. I got a verified account  (whatever this means with Bitstamp), after providing them with a set of documents about myself, my proof of adress etc.

After some time I gave it a test, sent some of my BTC from my wallet to my Bitstamp account and sold it (amount approx 20.000 USD or so). Sent the cash I got to my bank account. Well – it worked!

So after some time I decided to do it vice-versa and buy a bit more Bitcoins – and sent 60.000 USD (from the same bank I had transferred the 20k USD before) to Bitstamp´s bank, in order to fund my account there.
And then – a strange story started and my 60.000 USD are - gone? frozen? Only Bitstamp knows!

Bitstamp contacted me that they have a problem with the money I just sent, they had to freeze my 60.000 USD because my amount is so big and they first must start their KYC (know your customer) procedure.
Well, as a professional trader I fully understand AML and KYC procedures. But its never a real problem and I am fully aware of the requirements and capable to proof everything is legal etc.

Not so, however, with Bitstamp!

These guys really insist to learn all(!!) my bank accounts  - and believe me, as a professional trader I have quite a few. They want to see any(!!!) financial documentation from me etc etc. before they will decide to un-freeze my money or not. And keep in mind that I sent my 60.000 USD AFTER Bitstamp confirmed me that my account is fully verified.

I refused to send them all this far-going information, but sent them an explanation and 2 letters from that bank where I sent my money from. I work with that bank since 15 years which the bank confirmed as well, its one of the leading and most reputable banks in Europe. However, this confirmation was from last year – and these teenager @ Bitstamp replied, that they cannot un-freeze my money yet because they need a brand-new "Certificate of Good Standing" from myself (hey - I´m a private person, not a company!), they need also this and that etc.

I recalled the payment (which costs me a few hundred USD in fees) – but the Slovenian bank refuses to send me back my money because Bitstamp has blocked it. My money is not visable/credited to my account at Bitstamp either.

So – be aware when you send money to Bitstamp!

Maybe, with some luck, Bitstamp is not a fraud and just unprofessional. It could be that an unexperienced person got a panic attac after seeing 60.000 USD and over-reacted?? And now maybe some senior employee has to look into the subject which takes a lot of time? I just hope so, because other users seem to have a good experience with Bitstamp. But maybe its not and my 60k USD are just gone?

The story is lasting quite some time now and my 60.000 USD are still in the hands of Bitstamp.

I´ll wait a few more days, then I´ll give it to my lawyer in UK. Will keep you updated here!
Alpaca Bob
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January 11, 2014, 03:05:29 PM
 #1098

Will keep you updated here!

Please do.

The Times 03/Jan/2009 Chancellor on brink of second bailout for banks
Vanderi
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default wtf btcer


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January 11, 2014, 08:44:40 PM
 #1099

Hello,

I´m a Newbie and by accident I posted my story in the wrong thread first - but now I got the right one and obviously I am allowed to post here. Mods, please excuse me if I double-write the same subject now (1 here and 1 in the Newbie Thread), I don´t want to spam, I only want to share my very negative experience with Bitstamp to others, and I think this is the right thread.

Bitstamp has confiscated 60.000 USD from me and refuses to return them

Before I start sharing my experience, some words about myself so you understand the situation better:
I make my living on investment and trading (mostly on Forex and stock market) since many years, and in general when I trade I do handle amounts with 5 digit sizes upwards. I bought my first Bitcoins (Ha –I was really lucky, yes in deed) a few years ago, and am a fan of it since then – despite I never really traded them like I trade stocks or currencies.

OK – now, a few months ago, I opened up an account at Bitstamp as Mt.Gox is way too slow in handling cash payments and the German Bitcoin.de has much too little volume for my taste. I got a verified account  (whatever this means with Bitstamp), after providing them with a set of documents about myself, my proof of adress etc.

After some time I gave it a test, sent some of my BTC from my wallet to my Bitstamp account and sold it (amount approx 20.000 USD or so). Sent the cash I got to my bank account. Well – it worked!

So after some time I decided to do it vice-versa and buy a bit more Bitcoins – and sent 60.000 USD (from the same bank I had transferred the 20k USD before) to Bitstamp´s bank, in order to fund my account there.
And then – a strange story started and my 60.000 USD are - gone? frozen? Only Bitstamp knows!

Bitstamp contacted me that they have a problem with the money I just sent, they had to freeze my 60.000 USD because my amount is so big and they first must start their KYC (know your customer) procedure.
Well, as a professional trader I fully understand AML and KYC procedures. But its never a real problem and I am fully aware of the requirements and capable to proof everything is legal etc.

Not so, however, with Bitstamp!

These guys really insist to learn all(!!) my bank accounts  - and believe me, as a professional trader I have quite a few. They want to see any(!!!) financial documentation from me etc etc. before they will decide to un-freeze my money or not. And keep in mind that I sent my 60.000 USD AFTER Bitstamp confirmed me that my account is fully verified.

I refused to send them all this far-going information, but sent them an explanation and 2 letters from that bank where I sent my money from. I work with that bank since 15 years which the bank confirmed as well, its one of the leading and most reputable banks in Europe. However, this confirmation was from last year – and these teenager @ Bitstamp replied, that they cannot un-freeze my money yet because they need a brand-new "Certificate of Good Standing" from myself (hey - I´m a private person, not a company!), they need also this and that etc.

I recalled the payment (which costs me a few hundred USD in fees) – but the Slovenian bank refuses to send me back my money because Bitstamp has blocked it. My money is not visable/credited to my account at Bitstamp either.

So – be aware when you send money to Bitstamp!

Maybe, with some luck, Bitstamp is not a fraud and just unprofessional. It could be that an unexperienced person got a panic attac after seeing 60.000 USD and over-reacted?? And now maybe some senior employee has to look into the subject which takes a lot of time? I just hope so, because other users seem to have a good experience with Bitstamp. But maybe its not and my 60k USD are just gone?

The story is lasting quite some time now and my 60.000 USD are still in the hands of Bitstamp.

I´ll wait a few more days, then I´ll give it to my lawyer in UK. Will keep you updated here!

They have been prepped to the fullest extent on seizing and stopping anything they might even remotely consider unlawful. I accidentally set my customer# as my name in a tx and got a message with all the exclamation marks and whistles about how it is not allowed to transfer to third parties of any kind.

Prepped to the extent of being stupid. They should have asked me about my obvious mistake and proposed to correct it but nooooo, here gomes the white knight Bitstamp on the high horse, stopping third party shady moves.

That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


Actually they are like some sort of a friendly bouncer. Strong, friendly, but too stupid it seems, but to stand by the door.

ground frickin' floor of awesomeness. An original wtf'er.
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January 13, 2014, 09:04:56 PM
 #1100


...
That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


Well, not Bahamas but somewhere else? Called my banker today. He said, no way so far to get back the rest (after fees) of my 60k USD becasue the Slovenian Unicredit - Bitstamps bank where I sent the money to - claims, Bitstamp refuses to give the allowance.

White knight? No bad experiences on Bitstamp? If you trade with 100 USD, maybe.

F...k !!!!
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