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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 206110 times)
Alty
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February 20, 2014, 02:02:34 PM
 #1201

I'm in the same boat too.

Got asked for KYC question etc when I requested 4 digit withdrawal....

Supplied everything they needed and now NOTHING

Don't answer my support tickets and I cannot cancel pending request to get my bitcoin to somewhere like BTC-e

WTF is going on with BITSTAMP  Huh

I got bills to pay and crypto is my only source of income.

Please p.m me if you are having trouble with Bitstamp and we can share our problem.
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oda.krell
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February 20, 2014, 02:14:31 PM
 #1202

EDIT: Or maybe I misunderstood what you meant by "volume/frequency threshold"?

Yeah, by volume I meant the amount that you try to withdraw, and the frequency of your withdrawals.
So if I understand their triggers correctly, they will ask you to provide more information if you withdraw too much at once, or if you reach a certain amount in a short time.

Like >$x at once, or >$x in less than z number of days.

Got it now, thanks.

Still, rather unsatisfactory. Would *really* prefer if hazek would state clearly tell us in here what the KYC/AML rules are. It's not like that's supposed to be a secret.

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
deebosch
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February 20, 2014, 03:19:54 PM
 #1203

Whats wrong with the bitcoin withdrawal again? I get "You are not allowed to withdraw bitcoins at the moment" message. Support is silent on the matter.

Alty
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February 20, 2014, 03:24:19 PM
 #1204

I hope their accounts haven't been frozen  Shocked
MatTheCat
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February 20, 2014, 03:38:28 PM
 #1205

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.


Kraken Account, Robbed/Emptied. Kraken say "Fuck you, its your loss": https://bitcointalk.org/index.php?topic=1559553.msg15656643#msg15656643

Bitfinex victims. DO NOT TOUCH THE BFX TOKEN! Start moving it around, or trading it, and you will be construed as having accepted it as an alternative means of payment to your USD, BTC, etc.
halcyon
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February 20, 2014, 03:41:56 PM
 #1206

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Directbet livebetting
Boxman90
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February 20, 2014, 03:44:59 PM
 #1207

Where did you get this "not allowed" error? I just went ahead and withdrew some FIAT and BTC to test, and both got email confirmations as usual, and are now "waiting to be processed" as per usual. I did answer the KYC already in the past though.

LTC: LKKy4eDWyVtSrQAJy7Qmmz61RaFY91D9yC   BTC: 18fzdnCkuUNthCD8hM36UBGopFa9ij78gG
deebosch
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February 20, 2014, 04:02:14 PM
 #1208

https://bitcointalk.org/index.php?topic=476614.msg5261205#msg5261205
here how it looks.

I passed KYC as well, and now I get this error. So I guess it has nothing to do with this.

dnaleor
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February 20, 2014, 04:04:07 PM
 #1209

just tested withdrawing 0.1 BTC.

Worked fine...

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Rannasha
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February 20, 2014, 04:08:31 PM
 #1210

just tested withdrawing 0.1 BTC.

Worked fine...

Yeah, the issue seems to be limited to some people/accounts. I've done two BTC withdrawals today that worked exactly the same as always.

Alty
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February 20, 2014, 04:12:54 PM
 #1211

I don't think they are stopping smaller deposits/withdrawels.

It seems to be getting hung up on $xxxx

Can we get a response from Bitstamp?

I've tweeted, sent support tickets and sent a pm to rep here, not a single reply in over 48 hrs.  (sent to Hazek) only hour or so ago....
MatTheCat
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February 20, 2014, 04:26:40 PM
 #1212

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.

Kraken Account, Robbed/Emptied. Kraken say "Fuck you, its your loss": https://bitcointalk.org/index.php?topic=1559553.msg15656643#msg15656643

Bitfinex victims. DO NOT TOUCH THE BFX TOKEN! Start moving it around, or trading it, and you will be construed as having accepted it as an alternative means of payment to your USD, BTC, etc.
kakobrekla
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February 20, 2014, 04:29:39 PM
 #1213

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

Alty
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February 20, 2014, 04:37:20 PM
 #1214

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.

How did you get in contact with the support staff? has it shown up in your balance?
oda.krell
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February 20, 2014, 04:41:46 PM
 #1215

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
kakobrekla
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February 20, 2014, 04:52:48 PM
 #1216

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.

oda.krell
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February 20, 2014, 05:01:50 PM
 #1217

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.

Ciao, bella. Off to ignore you go Cheesy


For the less retarded part of the audience, here's the result of my test (as posted in the wall thread a second ago)...

re: Bitstamp withdrawal.

Might be some automatized safety thing, that wasn't exactly thought through very well?

Maybe something like: If IP address changes regularly, stop withdrawal. Something moronic like that.

Aaanyway...

Just bought 1 btc for testing purposes, and btc withdrawal works for me, as they always did. Arrived at my address a few minutes later.


NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.

Not sure which Bitcoin wallet to use? I can highly recommend Electrum.
Electrum is an open-source lightweight client: user friendly, extremely fast, and one of the safest ways to store and use your bitcoins.
Executables are available on the Electrum homepage, so you can get a Bitcoin wallet up and running on your own computer in a few minutes.
kakobrekla
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February 20, 2014, 05:08:15 PM
 #1218


NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.

Just like only some people on the forum are retarded and put you on ignore once you show them teh truth.


MatTheCat
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February 20, 2014, 05:11:07 PM
 #1219

How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.

Kraken Account, Robbed/Emptied. Kraken say "Fuck you, its your loss": https://bitcointalk.org/index.php?topic=1559553.msg15656643#msg15656643

Bitfinex victims. DO NOT TOUCH THE BFX TOKEN! Start moving it around, or trading it, and you will be construed as having accepted it as an alternative means of payment to your USD, BTC, etc.
Alty
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February 20, 2014, 05:19:15 PM
 #1220

How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.

I tried to do a $9000 withdrawal, week later they wrote back and said my bank details were not correct, can I check them and try again.

Never changed them before and as they are saved never needed to, so that was a bit puzzling.

Anyway, re-entered all the information and requested $6000

Got the KYC questions.

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.
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