1) re: cashout times | SwC has always taken a "security first" stance on all matters. That is the reason for human eyes on every single cashout. Yes it sucks and takes a long time. Yes it's most secure this way. Yes it takes longer than instant. We post the times clearly and have a brilliant record since 2011. I can't see any move in the near future to instant cashouts, it is simply a security issue.
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It really bothers me when any customer service shows a lack of detail. You response to me is garbled for the fact that you either rushed it or did not care much about what I think as a customer. Point one is actually my second point and point two has nothing to do with my post. When you are telling me security is the shield that SWC rides on,you cant neglect detail as they go hand in hand.
I am either stunned or missing something in the security aspect that it takes 12 hours to transfer from a wallet manually.
Would understand if you did not want to have some one around 24hours to process these transactions due to the size of the player base. But security is just a lack of trying to find a better way of doing business. Just because you did it this way since 2011 does not mean it is right way to do it in 2014. Its the classic mistake in business to ignore the fresh look coming in through the back door to take out the dinosaur.
The other aspect that bothers me about leaning on the security aspect is the site does not reflect that.
Chat is a zoo of beggars and scammers,not to mention the discussion is off putting to a broad base of players.
Collusion seems to be going on and I am still new to this site but I can see something is not right with some of the regs.
I made a transfer from one account to another and back to test this feature and found it lacking in detail as well.
You transfer coin but the history shows btc amount and neither matched up. I log in and my coin count seems to drip a small amount day to day and this has nothing to do with play.
If you are happy with a small player base that is rampant with underage players and Americans that can not play anywhere so be it. I see room to really crack the door wide open with just a few adjustments and think your competition will as well.
Bit of ramble and nothing personal just think there is room to make changes and see that line for success right there.