ECGpaypal
Newbie
 Offline
Activity: 13
Merit: 0
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April 27, 2013, 01:07:52 PM |
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They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point.
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The forum strives to allow free discussion of any ideas. All policies are built around this principle. This doesn't mean you can post garbage, though: posts should actually contain ideas, and these ideas should be argued reasonably.
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Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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Smoovious
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April 27, 2013, 05:08:59 PM |
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They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point. Well, they're just gonna have to do better than that. Their english-speaking customer base is just too big to not have someone who can converse with them effectively when needed. -- Smoov |
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TimJBenham
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April 28, 2013, 03:42:25 AM |
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Does anyone have a list of what their deposit and withdrawal fees are? I cannot find one on their site but they seem to charge a non-trivial fee for everything. The fact they aren't up front about their fees is worrying.
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You are a warlord in the outskirts of the known world struggling to establish a kingdom in the wild lands.
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jasonslow
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April 28, 2013, 04:43:31 AM |
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It would be great if ripple and feathercoin will be added in btce.
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btc-e.com (OP)
Legendary
Offline
Activity: 1694
Merit: 1002
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April 28, 2013, 07:39:00 PM |
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Strengthening protection against unauthorized withdrawal!Dear users of Btc-e.com project Begining from 29.04.2013 users can withdraw funds only after successful confirmation by e-mail. Users with unconfirmed e-mail will not be able to withdraw the funds. Confirm your E-mail at the Edit Profile page - https://btc-e.com/profile#edit/homeEveryone who have confirmed e-mail will get protection against unauthorized withdrawal automatically. Users with confirmed e-mail will get notice about entering to the exchange every time on email
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Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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TheButterZone
Legendary
Offline
Activity: 3052
Merit: 1031
RIP Mommy
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April 28, 2013, 09:41:51 PM |
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Are 100% of users still going to have to use fucking Gmail to have a 100% guarantee they will receive their confirmation emails?
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Saying that you don't trust someone because of their behavior is completely valid.
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btc-e.com (OP)
Legendary
Offline
Activity: 1694
Merit: 1002
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April 30, 2013, 02:44:20 AM |
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Launch of HelpDesk system Dear users of the btc-e.com Begining from 29.04.2013 customer support requests moved to HelpDesk: http://hdbtce.kayako.comWhen creating an application: 1. Select the correct application category to get quickest response for your request. 2. Write your username 3. Describe the problem in details, attach screenshots if necessary. Sincerely yours support btc-e.com |
Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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gog1
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May 01, 2013, 06:13:07 PM |
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Does BTC-E accept wire transfer at all? Please confirm. I emailed support a while ago and they say no.
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btc-e.com (OP)
Legendary
Offline
Activity: 1694
Merit: 1002
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May 02, 2013, 04:59:07 PM |
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Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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myself
Legendary
Offline
Activity: 938
Merit: 1000
chaos is fun...…damental :)
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May 04, 2013, 04:44:39 PM |
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https://community.bitfinex.com/showthread.php/61-rooting-trough-btc-e-exchange here is did express my view to add btc-e to bitfinex so this post it has to do whit my personal experience with btc-e few days ago i wanted to take some BTC out of BTC-E after 2 days i got my email confirmed and i proceed to ask for a withdrawal but this dont get processed so i emailed support and to my "surprise" support tells me that i cant take funds out because i dont have my email confirmed so dear btc-e save yourself some money and make a script that reply random premade emails when someone contact support
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Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
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bzzard
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May 04, 2013, 09:09:37 PM |
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API question - is there any way to get trades since TID or time?
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Vladimir
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May 05, 2013, 06:58:36 AM |
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https://community.bitfinex.com/showthread.php/61-rooting-trough-btc-e-exchange here is did express my view to add btc-e to bitfinex so this post it has to do whit my personal experience with btc-e few days ago i wanted to take some BTC out of BTC-E after 2 days i got my email confirmed and i proceed to ask for a withdrawal but this dont get processed so i emailed support and to my "surprise" support tells me that i cant take funds out because i dont have my email confirmed so dear btc-e save yourself some money and make a script that reply random premade emails when someone contact support Same shit here. I have not received confirmation email for a small withdrawal. I have no reason to doubt that they sent that email as I know for sure that my email provider turned out to be a complete asshat and in their infinite withdom for a few days were sending all incoming email into /dev/null without any hope to recover lost emails. Now finally my email providers have sorted their shit out and I am receiving emails to the email address listed in account on btc-e. Now however I am out of a few BTC which 1. Were removed from my account by btc-e. 2. Not received by me. There are 3 very easy ways for btc-e to fix it: 1. Send that transfer without email confirmation. Based on the support request. (Same BTC address as many previous withdrawals) 2. Resend withdrawal confirmation email 3. Return the funds into the account. Easy right? This is what I receive from their "support" in response to my reasonable request: Good afternoon, for mail confirmation you need to come into your profile and to confirm mail - https://btc-e.com/profile#edit/home as check contents of the spam folder at you in mail. Ticket Details Ticket ID: RXT-102-16525 Department: Bitcoin Type: Issue Status: In Progress Priority: Normal Support Center: http://hdbtce.kayako.com Seriously? Fix settings in your profile page and check your spam folder? BTC-E please do get this sorted. It is not that hard, is it? |
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seleme
Legendary
Offline
Activity: 2772
Merit: 1028
Duelbits.com
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May 06, 2013, 01:46:17 AM |
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Vladimir on btc-e? Now I know who make all those walls there  |
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Vladimir
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May 06, 2013, 02:57:10 AM |
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Vladimir on btc-e? Now I know who make all those walls there nahh I am just dumping a a few LTC mined up by a few remnant GPUs, no biggie.. It seems I was right not trusting any 3rd party with amount bigger than Hitler club membership. Ironically just about 2.1 BTC is the amount "frozen" by them here. Of course, not a single LTC or any other crapcoin is likely to be sent by me to btc-e for time being. It looks I gonna have to build a decent exchange myself now before I can dump whatever litecoins get accumulated meanwhile. Anyway, I think they will sort it out eventually. |
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seleme
Legendary
Offline
Activity: 2772
Merit: 1028
Duelbits.com
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May 06, 2013, 03:55:18 AM |
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I don't know, I never really had problems with btc-e, everything was smooth so far, hopefully it will continue.
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btc-e.com (OP)
Legendary
Offline
Activity: 1694
Merit: 1002
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May 06, 2013, 09:27:05 AM |
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Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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myself
Legendary
Offline
Activity: 938
Merit: 1000
chaos is fun...…damental :)
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May 07, 2013, 12:26:04 PM |
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less spam and more support maybe ? i still dont have my problem solved |
Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
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Vladimir
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May 07, 2013, 02:46:27 PM
Last edit: May 09, 2013, 02:38:09 AM by Vladimir |
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Still not have my problem solved either. I am a patient guy. But this more and more looks like fraud by refusal to provide essential customer support. I want my bitcoins back. BTC-E please fix this. Another ticket I have sent them using their "support system" Dear Sirs,
I attempted to withdraw some BTC, but have not received confirmation email. It was irrecoverably lost due temporary failure of my email provider. As result you have taken about 2.14 BTC from my account, I have not received it, You still have my 2.14 BTC and continue to ignore my multiply support requests as such depriving me from use of my property for your benefit. This is also called theft and fraud. As you might see after a week of trying to get your attention and about after about 10 attempts to get in touch with you using a variety of methods nothing has been done about it yet. Please sort it out.
Could you please return my 2.14 BTC to my account.
Account: ***
email: ***
amount lost/stolen: ~ 2.14 BTC
BTC address: ***
It is close to the point where any further attempts of trying to resolve this are becoming counterproductive as time spent on this worth more than 200$ by now. I guess I am forced into position of writing this off as a loss and simply going public and accusing BTC-E [edited out] publicly. |
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Vladimir
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May 07, 2013, 05:21:03 PM
Last edit: May 09, 2013, 02:39:21 AM by Vladimir |
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This is response I have just received from BTC-E support: Good afternoon, and you though received one notice on this Email ( m8r-koe8rk@mailinator.com). If there is no that we recommend to replace on Gmail.com Ticket Details Ticket ID: MPZ-338-29139 Department: Bitcoin Type: Issue Status: In Progress Priority: Normal Support Center: https://hdbtce.kayako.com I do not want any patronizing lessons on what I shall or shall not do. I do not want you to tell me that I need to use another email (even if it might be a good idea). I do not want you to tell me to check my spam folder (as suggested by you in your previous response to my support request). I do not want you to explain me how to change settings on your website on profile page (as suggested by you in your previous response to my support request). None of those actions returns me 2.14 BTC you have [edited]. I simply want my 2.14 BTC back, that is all. No amount of BS will resolve it. You can do either of 3 things to resolve this matter: 1. Return 2.14 BTC back to my BTC-E account. 2. Resend the withdrawal confirmation email. 3. Send 2.14 BTC to original destination BTC address without any email confirmation. I understand your response as this: "You have lost your confirmation email! Haha! Your money are now ours you will never see it again, sucker!" |
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