BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Cryptmuster]

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

I'd be happy if they unblocked my account and explained the reason for the blocking. Hell, I'd even happily make a deposit and wagered it, because I genuinely liked this casino. But when they allow themselves to block it like this and justify it with cliched phrases, it's definitely off-putting. I don't believe they'll unblock my account because there hasn't been a response since my last email, even though I asked for an explanation of the exact reason for the blocking. They just ignore me, but I'm not too upset and am now playing at another casino, where I also won a bonus and have already made a deposit just in case! 

[Cointxz]

I hate when people get blocked and the matter is no longer subject to review. I hate this because mistakes are made regularly. Casinos often struggle with finding good AML officers. What happened to you, shouldn't vanish. I hope your post will gain more attention because they either have to explain why they blocked you, what you abused exactly or they should review the matter and unlock you.

I'd be happy if they unblocked my account and explained the reason for the blocking. Hell, I'd even happily make a deposit and wagered it, because I genuinely liked this casino. But when they allow themselves to block it like this and justify it with cliched phrases, it's definitely off-putting. I don't believe they'll unblock my account because there hasn't been a response since my last email, even though I asked for an explanation of the exact reason for the blocking. They just ignore me, but I'm not too upset and am now playing at another casino, where I also won a bonus and have already made a deposit just in case! 

Their forum representative @bctokenbot recently become active on dealing all the issue related to this casino. You can PM him and ask for help and let’s if he has a special power to reconsider issue like this if there’s no real abuse happened aside from their own definition of abuse that is not clearly explained.

Casino is always firm with their decision if you will just rely on casino support since it’s easier for them to do the generic post to easily close your case instead of prolonging the issue.

[tbct_mt2]

Their forum representative @bctokenbot recently become active on dealing all the issue related to this casino. You can PM him and ask for help and let’s if he has a special power to reconsider issue like this if there’s no real abuse happened aside from their own definition of abuse that is not clearly explained.

Casino is always firm with their decision if you will just rely on casino support since it’s easier for them to do the generic post to easily close your case instead of prolonging the issue.

Base on the trust feedback left by BC.Game account, there are at least three official accounts own by BC.Game team, and some of them are for customer support purposes.
BC.Game Support.
BcPoker.
bctokenbot

The third account does not tag by BC.Game account and there is advice to do this.

@bctokenbot is also the official account for handling issues for bcgame.

Add a neutral feedback to that account.

[Zwei]

you join a contest on the forum, you win, you claim the bonus code and finish the wager, you ask for a withdrawal.
bc.game: no no, that's bonus abuse, you banned, decision is final, bye.

Bonus abuse is definitely a thing in online casinos but to my mind, they have to explain how exactly he abused the bonus. Without explanation, blocking him is not fair.

apparently this is what is bc.game considered bonus abuse, they closed his account because he didn't make a deposit.

Regarding the $50 bonus, we would like to clarify that this bonus is not withdrawable without a qualifying deposit.
Although the wagering progress may show completion, a valid deposit is a mandatory condition for bonus withdrawal.
If an account attempts to withdraw bonus funds without making a deposit, it may trigger our risk control system, which is designed to protect normal players and prevent abuse.
Please note that this does not automatically mean you are considered a bonus abuser — these controls are applied uniformly and automatically.

so if you win a contest from them and get a bonus code, even if you finish the wager requirement, if you don't deposit, you can't withdraw it.

i have won more than one of those contests on the forum, and i remember being able to withdraw without making any deposits at the time, so this must be some new policy.
also, i don't remember there was any requirement for a deposit back then, so changing the requirement for a bonus code afterward is very unfair.

[TopTort777]

Regarding the $50 bonus, we would like to clarify that this bonus is not withdrawable without a qualifying deposit.
Although the wagering progress may show completion, a valid deposit is a mandatory condition for bonus withdrawal.
If an account attempts to withdraw bonus funds without making a deposit, it may trigger our risk control system, which is designed to protect normal players and prevent abuse.
Please note that this does not automatically mean you are considered a bonus abuser — these controls are applied uniformly and automatically.

so if you win a contest from them and get a bonus code, even if you finish the wager requirement, if you don't deposit, you can't withdraw it.

i have won more than one of those contests on the forum, and i remember being able to withdraw without making any deposits at the time, so this must be some new policy.
also, i don't remember there was any requirement for a deposit back then, so changing the requirement for a bonus code afterward is very unfair.

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

[hd49728]

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

I see they wrote terms for prize distribution and wager requirement in that price prediction thread and these terms are clearly mentioned. I only don't see any term about mandate of making a deposit before you can withdraw your bet winnings after wagering the distributed prize 2x.

Did you remember it rightly?
Or did you mistakenly recall other contests from BC.Game with different terms including the mandatory deposit?

- The prize is provided in the form of a bonus code (with a wagering requirement of x2).

[teddybear]

I'm having issues with my deposit. I have submitted proofs multiple times but it keeps coming up with excuses to post receipts again and again. Just the UTR should be enough for this to happen. I have already sent reciept and even bank statement. Yet the team cannot figure out if the tx is legit or not. I'm losing my mind. Is anyone having similar issues? how did you resolve?
Why can't they ask merchant for their bank statement to corroborate? Why are they making it harder for their customer?
Any Indian users with similar issues? Paid via Phone pe(UPI), shared phone pe receipt and shared a video of me opening the app and showing the transaction. Yet they aren't satisfied.
The customer support is AI who keeps repeating the same thing again and again. No human interaction. Feels like talking to a wall.
To add to everything. No email support or any way to contact me personally. Just the bot. Making things much harder.

[TopTort777]

I remember there were BTC price prediction contests. (BC.Game - BTC Price Prediction ' May 04 | WIN $50! - last one) If I would have won it, I would not be able to withdraw winnings until I would make a deposit. That is how it works? And I might get banned if risk control system triggers. Weird. I dont see anything anywhere about deposit mandatory. I remember that if bonus code is used (I have received promos on email), there no warning sign about mandatory deposit. They either should fix risk control system, or make huge WARNING SIGN when using bonus code (in case if it is there, but is hidden).

I see they wrote terms for prize distribution and wager requirement in that price prediction thread and these terms are clearly mentioned. I only don't see any term about mandate of making a deposit before you can withdraw your bet winnings after wagering the distributed prize 2x.

Did you remember it rightly?
Or did you mistakenly recall other contests from BC.Game with different terms including the mandatory deposit?

- The prize is provided in the form of a bonus code (with a wagering requirement of x2).

I dont understand, what do you mean "Did you remember it rightly?" ? About mandatory to make deposit to withdraw bonus? Read last pages, Cryptomuster story and bc.game representative reply.

About contest, I found last one from games and rounds, check few other topics as well, there were nothing about deposit. I recall only CoinRoyale require tiny deposit to be made to be able to take part in their competitions.

[Questat]

Why can't they ask merchant for their bank statement to corroborate? Why are they making it harder for their customer?

About the bank statement, that’s not something that’s easily given out. You know there’s bank secrecy laws, and usually it’s only released with full consent or through proper legal process. If it involves bank transactions, there’s always a procedure to follow.

So what exactly is your main problem here, is it still about the fiat deposit issue?
And by the way, what country are you in, and what are the laws there when it comes to fiat gambling.

[teddybear]

Why can't they ask merchant for their bank statement to corroborate? Why are they making it harder for their customer?

About the bank statement, that’s not something that’s easily given out. You know there’s bank secrecy laws, and usually it’s only released with full consent or through proper legal process. If it involves bank transactions, there’s always a procedure to follow.

So what exactly is your main problem here, is it still about the fiat deposit issue?

Yes, Fiat deposit issue. I have made the payment through the QR code they providsed to their merchant, now they aren't acknowledging the deposit and instead asking me for frivolous details. I have provided them with my bank statement in a date range(3 days) out of which the tx happened. I have also provided them with proof of transaction through the payment app, through which I've made the payment. On top of all this, they asked for a video of me opening the payment app and showing the transaction in tx history. Which I also provided(it is ridiculous). Yet, they are having issues confirming my transaction. What else can I possibly send them? In the latest update, they tell me that the merchant's payment ID isn't fully visible in the transaction. It shows the first few letters and the last few + the bank's name while middle portion is asterisk. That asterisk portion is for security of the merchant and his setting, so that others can't misuse their payment channel(You can google it and it'll show you the same). Yet, the support tells me to contact my bank and request them for a proof with full merchant's payment info/ the info I sent the money too. My bank told me they can't provide me with that information for security reasons. What more can I do? Can't they ask the merchant for transaction? The transaction has merchant's name, which I've provided and are present in my bank statement as well as payment receipt from the app. Yet, they aren't able to confirm my transaction. What more can I possibly do??

Usually, just a simple reference number of the transaction is enough to reference and deposit. Yet, BC.GAME are making weird requests and rejecting evidence of payment because of something that I have no control of.

AMOUNT AT STAKE: 50,000 INR (550 USD approx).


They have this thing called "7-Day Full Guarantee:If your deposit hasn’t arrived within 7 days of submission, the system will automatically issue full compensation."
But they aren't even acknowledging my deposit in the first place. Will they compensate? Why would it ever take 7 days for deposit to arrive? Shouldn't it be instant or within 24hrs in worst case scenario?

[Questat]

They have this thing called "7-Day Full Guarantee:If your deposit hasn’t arrived within 7 days of submission, the system will automatically issue full compensation."
But they aren't even acknowledging my deposit in the first place. Will they compensate? Why would it ever take 7 days for deposit to arrive? Shouldn't it be instant or within 24hrs in worst case scenario?

That’s probably the main problem, your deposit wasn’t acknowledged. Honestly, in this situation, only you and the casino can really sort it out, since they’re the ones who have the system and can see whether your deposit actually went through or not.

It’s most likely a merchant issue, where the transaction gets stuck on their side. I’ve seen a lot of feedback about that before, and to be honest, it should already be a warning not to use fiat deposits in countries where this kind of problem is common.

In my case, I also use fiat and it’s been smooth so far, no issues at all, so it really depends on the region and the payment provider.

[teddybear]

They have this thing called "7-Day Full Guarantee:If your deposit hasn’t arrived within 7 days of submission, the system will automatically issue full compensation."
But they aren't even acknowledging my deposit in the first place. Will they compensate? Why would it ever take 7 days for deposit to arrive? Shouldn't it be instant or within 24hrs in worst case scenario?

That’s probably the main problem, your deposit wasn’t acknowledged. Honestly, in this situation, only you and the casino can really sort it out, since they’re the ones who have the system and can see whether your deposit actually went through or not.

It’s most likely a merchant issue, where the transaction gets stuck on their side. I’ve seen a lot of feedback about that before, and to be honest, it should already be a warning not to use fiat deposits in countries where this kind of problem is common.

In my case, I also use fiat and it’s been smooth so far, no issues at all, so it really depends on the region and the payment provider.

I have made transactions of smaller amounts in the past without any issues. This was my first fairly sizable deposit. Wouldn't have expected such an issue with fairly reputed? sportsbook. Not losing my hopes just yet but it is very annoying that they do not have their deposits streamlined. Usually all sportsbooks are on their best behavior when it comes to deposits and they start acting strange when its withdrawal time. Here, I can't even deposit in peace.  

[Questat]

I have made transactions of smaller amounts in the past without any issues.

When was your last deposit before this one? Because this issue only started popping up recently, I think it was just sometime last month.

This was my first fairly sizable deposit. Wouldn't have expected such an issue with fairly reputed? sportsbook. Not losing my hopes just yet but it is very annoying that they do not have their deposits streamlined. Usually all sportsbooks are on their best behavior when it comes to deposits and they start acting strange when its withdrawal time. Here, I can't even deposit in peace.  

Every sportsbook has different policies, and sometimes they change over time. It could also be due to regulatory issues or problems with third-party merchants getting affected.
Since the problem already happened, I just hope you’ll stay patient and hopefully it gets resolved soon.

Don’t forget to give feedback once everything is sorted out.

[Mandoy]

They have this thing called "7-Day Full Guarantee:If your deposit hasn’t arrived within 7 days of submission, the system will automatically issue full compensation."
But they aren't even acknowledging my deposit in the first place. Will they compensate? Why would it ever take 7 days for deposit to arrive? Shouldn't it be instant or within 24hrs in worst case scenario?

That’s probably the main problem, your deposit wasn’t acknowledged. Honestly, in this situation, only you and the casino can really sort it out, since they’re the ones who have the system and can see whether your deposit actually went through or not.

It’s most likely a merchant issue, where the transaction gets stuck on their side. I’ve seen a lot of feedback about that before, and to be honest, it should already be a warning not to use fiat deposits in countries where this kind of problem is common.

In my case, I also use fiat and it’s been smooth so far, no issues at all, so it really depends on the region and the payment provider.

I have made transactions of smaller amounts in the past without any issues. This was my first fairly sizable deposit. Wouldn't have expected such an issue with fairly reputed? sportsbook. Not losing my hopes just yet but it is very annoying that they do not have their deposits streamlined. Usually all sportsbooks are on their best behavior when it comes to deposits and they start acting strange when its withdrawal time. Here, I can't even deposit in peace.  

That is quite annoying, particularly when it is a bigger deposit and you have never had any trouble with smaller deposits. Typically the smoothest aspect of the process is the deposits hence when that does not work it is a killer to the trust. The main issue with their 7-day guarantee is whether the system has registered your transaction ID or not, if not, then intervention by the support will be of utmost importance. I would propose that they provide the complete evidence of payment, blockchain/transfer reference, timestamps and screenshots. Fiat gateways may act regionally and provider-independently; hence delays are not unthinkable. Hopefully it is being supported in the right way and the guarantee is respected should the money really have gone out of your account.

[Mahiyammahi]

I have made transactions of smaller amounts in the past without any issues. This was my first fairly sizable deposit. Wouldn't have expected such an issue with fairly reputed? sportsbook. Not losing my hopes just yet but it is very annoying that they do not have their deposits streamlined. Usually all sportsbooks are on their best behavior when it comes to deposits and they start acting strange when its withdrawal time. Here, I can't even deposit in peace.  

It's very sad and annoying when deposits don't arrive in time . I guess you're a active member on forum you should have known that bc game has this deposit issue specially in your region . Although it's not you're fault cause you have received previous deposits in time. But you should have be cautious when depositing.

I hope you will get you balance soon. Try contacting their representative here. Send a PM for now.

[tbct_mt2]

It's very sad and annoying when deposits don't arrive in time . I guess you're a active member on forum you should have known that bc game has this deposit issue specially in your region . Although it's not you're fault cause you have received previous deposits in time. But you should have be cautious when depositing.

I hope you will get you balance soon. Try contacting their representative here. Send a PM for now.

teddy can send PM to bctokenbot account for support and wait for reply on his case.
Contacting information is some post above. Meanwhile with not yet resolved problems with fiat currency on BC.Game, users can prioritize cryptocurrencies for their deposits and withdrawals before BC.Game can resolve this issue well.

Wait for their official announcement on improvement on fiat currency gate for deposit and withdrawal, before returning to this choice. Issues are known so why don't choose a better choice now while by being in Bitcoin forum and cryptocurrency market, I believe that it is easy to use cryptocurrency as temporary alternatives for fiat currencies.

[teddybear]

teddy can send PM to bctokenbot account for support and wait for reply on his case.
Contacting information is some post above. Meanwhile with not yet resolved problems with fiat currency on BC.Game, users can prioritize cryptocurrencies for their deposits and withdrawals before BC.Game can resolve this issue well.

Wait for their official announcement on improvement on fiat currency gate for deposit and withdrawal, before returning to this choice. Issues are known so why don't choose a better choice now while by being in Bitcoin forum and cryptocurrency market, I believe that it is easy to use cryptocurrency as temporary alternatives for fiat currencies.

Thanks for the info. I have contacted that account earlier and waiting on the reply. I am going to wait on the current resolution before I jump into another deposit, whatever kind it maybe and urge others to do the same.

[Wapfika]

That is quite annoying, particularly when it is a bigger deposit and you have never had any trouble with smaller deposits. Typically the smoothest aspect of the process is the deposits hence when that does not work it is a killer to the trust. The main issue with their 7-day guarantee is whether the system has registered your transaction ID or not, if not, then intervention by the support will be of utmost importance. I would propose that they provide the complete evidence of payment, blockchain/transfer reference, timestamps and screenshots. Fiat gateways may act regionally and provider-independently; hence delays are not unthinkable. Hopefully it is being supported in the right way and the guarantee is respected should the money really have gone out of your account.

Support is already acknowledged and fixing the problem with their local fiat bank account partner.

Using crypto currency instead of fiat is the best choice to have uninterrupted deposit and withdrawal instead of fiat the reliant on 3rd party to process the transaction to the casino.

I think you're right on the 7 day guaranteed. It’s very hard to guaranteed a bank transaction that doesn’t appear on the BC fiat partner account.

[Cryptmuster]

Their forum representative @bctokenbot recently become active on dealing all the issue related to this casino. You can PM him and ask for help and let’s if he has a special power to reconsider issue like this if there’s no real abuse happened aside from their own definition of abuse that is not clearly explained.

Casino is always firm with their decision if you will just rely on casino support since it’s easier for them to do the generic post to easily close your case instead of prolonging the issue.

I've written to him twice, and I can tell he's not open to dialogue. I wrote again yesterday, but there was no response. Honestly, I've already let it go. If they think this is normal, then I have no desire to play at such a casino. Even if it happened because of some of their features, it could have been resolved quickly after my request, but they clearly don't have that desire.

Look at all the promotions going on on the forum, look at how many users are writing about winning and withdrawing their winnings without any problems (sometimes even without wagering), but for some reason this casino has decided they have to do things differently. And most importantly, this is a paltry sum for a casino, and I followed the rules without breaking a single rule. So this is ridiculous and for such a big casino such behavior should be unacceptable.

Regarding the $50 bonus, we would like to clarify that this bonus is not withdrawable without a qualifying deposit.
Although the wagering progress may show completion, a valid deposit is a mandatory condition for bonus withdrawal.
If an account attempts to withdraw bonus funds without making a deposit, it may trigger our risk control system, which is designed to protect normal players and prevent abuse.
Please note that this does not automatically mean you are considered a bonus abuser — these controls are applied uniformly and automatically.

so if you win a contest from them and get a bonus code, even if you finish the wager requirement, if you don't deposit, you can't withdraw it.

i have won more than one of those contests on the forum, and i remember being able to withdraw without making any deposits at the time, so this must be some new policy.
also, i don't remember there was any requirement for a deposit back then, so changing the requirement for a bonus code afterward is very unfair.

The thing is, this condition wasn't mentioned anywhere, not in the promo, not on their website, not even in section 15.1 (which they mentioned in my response).

I think it would have been fair if I'd seen this requirement in a pop-up window when attempting a withdrawal, so I could have made a deposit and wagered it if necessary. But instead, they simply block the account without any way to unblock it. This is nonsense!

[teddybear]

That is quite annoying, particularly when it is a bigger deposit and you have never had any trouble with smaller deposits. Typically the smoothest aspect of the process is the deposits hence when that does not work it is a killer to the trust. The main issue with their 7-day guarantee is whether the system has registered your transaction ID or not, if not, then intervention by the support will be of utmost importance. I would propose that they provide the complete evidence of payment, blockchain/transfer reference, timestamps and screenshots. Fiat gateways may act regionally and provider-independently; hence delays are not unthinkable. Hopefully it is being supported in the right way and the guarantee is respected should the money really have gone out of your account.

Support is already acknowledged and fixing the problem with their local fiat bank account partner.

Using crypto currency instead of fiat is the best choice to have uninterrupted deposit and withdrawal instead of fiat the reliant on 3rd party to process the transaction to the casino.

I think you're right on the 7 day guaranteed. It’s very hard to guaranteed a bank transaction that doesn’t appear on the BC fiat partner account.

If they are having problems for over 3 months with this and unable to fix. That's a very bad thing in my opinion. Can only imagine the no. of people that lost their money because of it. Their support is unhelpful at best, on top of things. Look how silly it can get.


They have verified my Bank statement. They have verified the video proof that I've made the transaction through my payment app(Phone Pe). I have submitted the receipt that is given on the payments app but they are unsatisfied with it. I can only provide what I'm given. I have contacted the payments app support and my bank. They say that I cannot obtain the full UPI details of the merchant for security reasons and that the merchant has enabled that security feature.

Can't they match rest of the info I've provided with the Merchant and confirm about the transaction?