BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Bitcoin_Arena]

I managed to resolve my issue and got the money credited. Thanks everyone for your concern and help. I'd be happy to help others who are having similar issue as mine. Please feel free to dm me. 

I am glad to know that your issue was resolved, and I also like the direction BC.Game is taking regarding resolving issues that come up here in the forum. I can already see a reduced number of fresh scam accusations in the scam accusation board, which signals that there are some reforms in the customer support system. We hope the trend continues in that positive direction.

[Synchronice]

For those who are having problems with fiat deposits, mind sharing what country you’re accessing or gambling from?
I think that info could help figure out what’s really causing the issue.

Most of the complaints I’ve seen so far seem to be coming from India, where gambling is illegal, so that might already be a big factor. That’s why I’d also like to hear from gamblers in other countries, just to see how widespread this problem really is, whether it’s limited to one place or happening elsewhere too.

Here in the Philippines, where I’m based, I haven’t really seen many complaints like this, so for now it seems like there’s no major issue on our side.

Is crypto gambling illegal in India? I didn't know. Funnily, lots of people who work in casinos are Indian people. BC.Game doesn't directly state in their ToS that gambling is illegal in India but they mention that you must not use BC.Game's service if you are from a country where access to online gambling is prohibited. I don't have access to Indian VPN, so can anyone check if they receive a restriction popup message on BC.Game when you access the website via Indian IP? By the way, I just found out that Nagaland and Sikkim, which are states in India, allow certain online gaming.

[adultcrypto]

I managed to resolve my issue and got the money credited. Thanks everyone for your concern and help. I'd be happy to help others who are having similar issue as mine. Please feel free to dm me.  

Congratulations and thank you for coming back to inform us that your issue gave been resolved. That shows that BC.Game is indeed poised to resolving legitimate issues as they should because they have earned a good reputation as a big casino plus sportsbook.  Apart from those that have issues with fiat deposit and withdrawals, I have not seen much issues with people that use cryptocurrency. Let's hope that the fiat issue will be solved just like your case.

[Haunebu]

Most of the complaints I’ve seen so far seem to be coming from India, where gambling is illegal, so that might already be a big factor. That’s why I’d also like to hear from gamblers in other countries, just to see how widespread this problem really is, whether it’s limited to one place or happening elsewhere too.

Here in the Philippines, where I’m based, I haven’t really seen many complaints like this, so for now it seems like there’s no major issue on our side.

That ain't it. Gambling is indeed banned in India based on my research, but that does not mean that it's the reason behind those FIAT deposits failing. If thay were the case, you would have seen similar scam accusations against other sites regarding the same, but that didn't happen.

Their payment provider messed up somehow plain and simple. This could have all been avoiding by just sticking to crypto in the first place for deposits and withdrawals.

[teddybear]

I am glad to know that your issue was resolved, and I also like the direction BC.Game is taking regarding resolving issues that come up here in the forum. I can already see a reduced number of fresh scam accusations in the scam accusation board, which signals that there are some reforms in the customer support system. We hope the trend continues in that positive direction.

Congratulations and thank you for coming back to inform us that your issue gave been resolved. That shows that BC.Game is indeed poised to resolving legitimate issues as they should because they have earned a good reputation as a big casino plus sportsbook.  Apart from those that have issues with fiat deposit and withdrawals, I have not seen much issues with people that use cryptocurrency. Let's hope that the fiat issue will be solved just like your case.

Resolution had nothing to do with the forum, to be honest. I had to do some detective work and some lateral thinking to somehow fulfill their unreasonable request. Usually the UTR number(Unique Transaction Reference) should be enough as proof of transaction. A screenshot on top of it just as an additional confirmation. I had to not just send in my bank statement as proof but also a 3rd person video view of my phone looking at my home screen and navigate it though to the transaction history and show them. AND STILL IT WASN'T ENOUGH. They weren't satisfied with it. That being said, it could be a goof up from the payment provider who kept denying the deposit receipts and other evidence of payment provided. I don't know.
Thanks for the wishes.

[Sanitough]

I managed to resolve my issue and got the money credited. Thanks everyone for your concern and help. I'd be happy to help others who are having similar issue as mine. Please feel free to dm me.  

Thanks for this kind of update. It’s good to see that the casino was able to help you resolve the issue, even if it took some time.

And also, posting this also helps others who might face the same problem. Instead of immediately coming here and accusing a casino of scamming, they can see that sometimes it’s just a small issue that gets resolved once the proper process is followed.

[shield132]

I'd be happy if they unblocked my account and explained the reason for the blocking. Hell, I'd even happily make a deposit and wagered it, because I genuinely liked this casino. But when they allow themselves to block it like this and justify it with cliched phrases, it's definitely off-putting. I don't believe they'll unblock my account because there hasn't been a response since my last email, even though I asked for an explanation of the exact reason for the blocking. They just ignore me, but I'm not too upset and am now playing at another casino, where I also won a bonus and have already made a deposit just in case! 

You shouldn't give up. Post it a few more times, remind them that you haven't given up and want to get this problem resolved and I'm sure sooner or later they'll respond. There have been many similar cases in the history of Bitcointalk when users weren't getting their funds but finally received it because of the pressure from the community.

apparently this is what is bc.game considered bonus abuse, they closed his account because he didn't make a deposit.

Was it part of the bonus terms? Did they ask him to make a deposit? As far as I know, they gave him a free bonus with a 2x wagering requirement. This guy did honestly what he was asked to do and he wasn't obligated to make a deposit. That's why I think that a more detailed explanation is needed about why they blocked him.

[Wapfika]

I managed to resolve my issue and got the money credited. Thanks everyone for your concern and help. I'd be happy to help others who are having similar issue as mine. Please feel free to dm me.  

Thanks for this kind of update. It’s good to see that the casino was able to help you resolve the issue, even if it took some time.

And also, posting this also helps others who might face the same problem. Instead of immediately coming here and accusing a casino of scamming, they can see that sometimes it’s just a small issue that gets resolved once the proper process is followed.

It’s true, this proved that BC.game is resolving the problem silently. I hope many user that experienced the same problem and resolved do a feedback post to help BC reputation since the recent issues recently hits BC reputation on the forum.

I’m glad we are already getting a hood sign of recovery through resolving known issue from multiple user.

Personally, I don’t use fiat deposit anymore so I can’t give an honest feedback but if I have a chance I will try it to share feedback here.

[Sanitough]

It’s true, this proved that BC.game is resolving the problem silently. I hope many user that experienced the same problem and resolved do a feedback post to help BC reputation since the recent issues recently hits BC reputation on the forum.

I’m glad we are already getting a hood sign of recovery through resolving known issue from multiple user.

Personally, I don’t use fiat deposit anymore so I can’t give an honest feedback but if I have a chance I will try it to share feedback here.

This is probably to avoid drama, and at the same time they’re handling it professionally, so even if they’re not that active in responding most of the time, seeing this kind of update is still a good sign and it gives more confidence to users. And about those newbies, we think might have real complaints, once their issue gets resolved they usually don’t even bother to update the thread anymore. Which is why it feels unfair for the casino if people only judge them based on those unresolved-looking posts, without knowing what really happened in the end.