Bushuqa
Newbie
Offline
Activity: 58
Merit: 0
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March 13, 2017, 07:22:42 PM |
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waiting for my account to get verified for few days now, support do not answer..
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Wirex
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March 14, 2017, 12:07:15 AM |
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Withdraw Failed - Ref 316c763fec6b404eb79bfad3fea0ae3d
I have no USD nor BTC on balance due to this bug
send email 24 hours ago, no response
If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Wirex
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March 14, 2017, 12:07:39 AM |
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Withdraw Failed - Ref 316c763fec6b404eb79bfad3fea0ae3d
i have no USD nor BTC on balance due to this bug
send email 24 hours ago, no response
support is utterly incompetent, i'm verified user (just double checked it in my accout) yet: Thank you for your request.
The card load failed because you have exceeded your card unverified lifetime limits. 2 days and my balance is still missing, can't pay my ebay order... If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Wirex
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March 14, 2017, 12:07:54 AM |
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waiting for my account to get verified for few days now, support do not answer..
Hello. Please remember verification is performed by the bank and usually takes between 7-10 working days. Once documents are verified (or rejected), you will get an email notification. Also, bear in mind is possible we face processing delay from the bank due to the high number of applications. If you think verification of your documents is taking too long, please contact support team, and we will try to facilitate the process for you.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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fukulookinat
Newbie
Offline
Activity: 1
Merit: 0
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March 14, 2017, 07:48:40 AM |
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I've been using e-coin since last year. The only issue I have is the frequent timeouts on the website. "Service unavailable - try again." I don't know if you're overloaded or something but I hope you guys will fix this problem in the future.
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Bushuqa
Newbie
Offline
Activity: 58
Merit: 0
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March 14, 2017, 07:58:42 AM |
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I've been using e-coin since last year. The only issue I have is the frequent timeouts on the website. "Service unavailable - try again." I don't know if you're overloaded or something but I hope you guys will fix this problem in the future.
what bank are you referring to? from what i know the documents i send is for my e-coin account to get verified, is there something i don't know? i did write to support few days ago, but no answer Can you help?
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jak7
Newbie
Offline
Activity: 2
Merit: 0
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March 14, 2017, 09:50:10 AM |
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i have e coin card and i can't buy bitcoin Service unavailable - try again later Huh Huh also i can't use my card "ebay.paypal....."
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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March 14, 2017, 06:47:35 PM |
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@Wirex or @gosha@e-coin, i have a delicate problem that I ran into today Could you please check support ticket id 69761 and tell me if I need to do something else? I'm kinda stuck
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Wirex
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March 14, 2017, 09:30:46 PM |
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@Wirex or @gosha@e-coin, i have a delicate problem that I ran into today Could you please check support ticket id 69761 and tell me if I need to do something else? I'm kinda stuck
Hey Lex. The support team already answered the issue. Please check your email
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Balle1912
Member
Offline
Activity: 108
Merit: 10
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March 16, 2017, 11:01:33 AM |
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Got the email about the capital funding today, well done guys and hope it improves your service.
Will you stay using the same card issuer, or be changing to a different one?
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Wirex
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March 16, 2017, 06:35:16 PM |
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Got the email about the capital funding today, well done guys and hope it improves your service.
Will you stay using the same card issuer, or be changing to a different one?
It's 99% we will keep working with the same card issuer. However, there will be a LOT of new features, changes and advantages in the next months. Stay tuned!
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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gosha@e-coin (OP)
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March 19, 2017, 05:59:58 PM |
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I've been using e-coin since last year. The only issue I have is the frequent timeouts on the website. "Service unavailable - try again." I don't know if you're overloaded or something but I hope you guys will fix this problem in the future.
this has been addressed recently and should already be a thing of the past, if not, it will be very soon
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gosha@e-coin (OP)
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March 19, 2017, 06:01:08 PM |
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i have e coin card and i can't buy bitcoin Service unavailable - try again later Huh Huh also i can't use my card "ebay.paypal....."
if you're still having an issue, please, provide your support ticket number and/or registered e-mail address to investigate
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httpster
Newbie
Offline
Activity: 29
Merit: 0
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March 20, 2017, 04:21:48 PM |
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Hey gosha@e-coin I'm wandering what happens if I withdraw money in GBP currency to USD Virtual visa card? Somehow, Paypal let me do that because I mixed my card numbers somehow and thought I was withdrawing to my virtual GBP Visa ... Will the money automatically be converted to apropriate currency or ....
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Wirex
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March 20, 2017, 09:05:18 PM |
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Hey gosha@e-coin I'm wandering what happens if I withdraw money in GBP currency to USD Virtual visa card? Somehow, Paypal let me do that because I mixed my card numbers somehow and thought I was withdrawing to my virtual GBP Visa ... Will the money automatically be converted to appropriate currency or .... Hey. The funds will be converted directly to the appropriate currency by the bank, using their exchange rate.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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httpster
Newbie
Offline
Activity: 29
Merit: 0
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March 20, 2017, 10:18:25 PM |
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Hey gosha@e-coin I'm wandering what happens if I withdraw money in GBP currency to USD Virtual visa card? Somehow, Paypal let me do that because I mixed my card numbers somehow and thought I was withdrawing to my virtual GBP Visa ... Will the money automatically be converted to appropriate currency or .... Hey. The funds will be converted directly to the appropriate currency by the bank, using their exchange rate. That's some great news, thank you!
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SlarkBoy
Member
Offline
Activity: 114
Merit: 11
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March 21, 2017, 01:32:53 AM |
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Oh my god, are they still had "1 year loading" issue? I just want to use them again. I click view BTC address button. Just loading.
ROFLMAO
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httpster
Newbie
Offline
Activity: 29
Merit: 0
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March 21, 2017, 11:13:11 AM |
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Tried to buy bitcoins, recieved email that buy failed, yet I can see at e-coin.io that it's still pending. Can you guys please check ticket #72927
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Wirex
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March 21, 2017, 08:51:18 PM |
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Tried to buy bitcoins, recieved email that buy failed, yet I can see at e-coin.io that it's still pending. Can you guys please check ticket #72927 Hello. I will post your ticket with the support team so they can act faster on it. Please have patience while the support team check the issue. I will let you know as soon as they answer.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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gosha@e-coin (OP)
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March 28, 2017, 09:05:24 PM |
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Oh my god, are they still had "1 year loading" issue? I just want to use them again. I click view BTC address button. Just loading.
ROFLMAO
could you clarify your question (or statement), please?
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