pool77520, Freewallet supports all currently traded ERC20 tokens; you can view the list of the most popular ones here. If your token isn’t listed with us, however, it’s present on exchanges, please contact our support to get it added.

The option to import/export your private keys is currently available on the BTC wallet; we're planning to extend it to altcoins in the future.

Babar07, apologies for the inconvenience! Could you please provide us with your user id so that we were able to prioritize the processing of your support request? The user id can be found in the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance. Thanks in advance, looking forward to your reply!

The maintenance on the USDT wallet was over last week, so the transaction was successfully completed.
If sbitcoin-ru has a minute, you should get a confirmation from him/her as well.

Fidemoga, Pamoldar, thanks for your questions! We've partnered with Changelly.com, an exchange service powering up all smart transactions (exchanges) in Freewallet. You can read more about topping up your BTC wallet with most coins and sending BTC to addresses in other networks in our knowledge base articles.

As for importing/exporting private keys, we have this option in both the BTC wallet and for BTC in our Multi Wallet app. You can import coins from other wallets as well as export their wallet balance using a private key or a mnemonic seed phrase (for HD wallets). We'll be posting an update with more details about it soon, stay tuned!

HALLASTERA, being a closed source product doesn't make it any less secure or functional. We're proud of our apps and consider them to be our intellectual property.

pool77520, apologies for the delay, we're getting a lot of user requests these days! Please provide your user id so that we could prioritize the processing of your case. The user id can be found in the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance. Thanks in advance, looking forward to your reply!

Hi drowt, we're performing maintenance on our ZCash wallet, which is why some operations may be temporarily suspended. Please see the notification in the app: once the maintenance is over, we'll let our users know. Apologies for the inconvenience!

If you gave your ETH address as the destination for your MNE tokens, you should be able to receive and access them with our Token Wallet app.

Freewallet, a mobile-first cryptowallet developer, has presented a full-scale Multi Wallet version for desktop. This significant release tops off 2017 run by the company that has accomplished 8 new currencies this year including such ambitious projects as the world-first Bitcoin Cash and Bitcoin Gold wallet.


In less than 2 years, Freewallet team have released more than 20 dedicated apps for popular cryptocurrencies and tokens. Shortly after the release of the mobile Multi Wallet for Android and iOS the team started receiving plenty of requests to proceed with further development of a service for storing, managing and exchanging various coins in one place.

"We were initially planning to deliver solutions for each coin and its corresponding network individually," Alvin Hagg, Freewallet co-founder, recounts. "That seemed logical at that time because there was a community with unique goals and needs behind each coin. However, we soon discovered that a vast group of people didn't limit their portfolios to a single cryptocurrency and were inspired by the blockchain technology in general. That was exactly why we decided to bring the Multi Wallet to a whole new level."


After months in beta and extensive testing, the web-based Multi Wallet is currently available in full on Freewallet's website. After logging in with the preferred authorization method (e-mail, Facebook, Google+ or mobile number) users have access to a variety of features including the signature one: free instant transactions of the same coin among Freewallet users. This option comes especially handy these days when even major networks (such as Bitcoin) are massively overloaded, resulting in delays in transactions and spiralling fees. Being able to move coins instantly and at zero charges is crucial for our customers, and Freewallet is proud to offer an optimum solution to them.

Other unique options presented both in Multi Wallet and other Freewallet apps feature fast and simple integrated cross-currency exchanges and a multilayer asset protection system with customizable email confirmations, the PIN code and 2-factor authentication.

The Multi Wallet for the web would be a great choice not only for multi-asset holders looking for extended mobility but also for Freewallet users with Apple devices in particular. Most coins and practically all tokens used to be available in the Android app only due to the lack of Apple's support for them. However, with the new Multi Wallet, it's now possible to view and manage the uncapped selection of crypto assets that Freewallet offers.

To get started, visit app.freewallet.org. Please feel free to get back to us with any questions or comments!

Michael, we appreciate your friendly reply! Our support reps would be glad to continue the research on your case once you provide the information we requested (see an update in the in-app chat). Thanks again for your help!

sumangs, you keep posting the same message about Freewallet in different topics; yet when we try to get more details about your situation, all attempts to get a reply from you are ignored. Is there some issue we can help you with? Let us know, please!

evgenzh, we're sorry to hear you're disappointed, although we understand your emotions. Please don't forget that our support reps are keeping you updated via multiple channels, and we're working on resolving your situation.

A quick recap: what you attempted to do was a smart transaction (an exchange, in other words) from Bitcoin to Bitcoin Cash. As transactions of one coin cannot be properly posted when you send them to an address of a different network: that is why you need to make an exchange of one coin to another one. In Freewallet, you can choose to top up your wallet balance with coins from a number of networks. Upon selecting the coin, you can see a so-called smart address: it's a service address in the same network as your sending address, and the coins sent there are further exchanged to the desired currency and delivered to your destination address.

3JzvEy64J63pDv7KjyKsVzupMgKcwdgQU4 is a smart address for incoming BTC transactions, which is used for exchanging Bitcoin to Bitcoin Cash. That address doesn't belong to Freewallet, it's one of our exchange partner's service addresses. Apparently, due to issues on the exchange service's side, your transaction couldn't be completed. However, that doesn't mean that your funds are lost: we have already placed a refund request with Changelly, so your Bitcoin will be returned to your Freewallet address.

We'll do our best to speed up the processing of your refund, however, please note that such operations take time and resources and require certain technical, financial and security procedures. Our support team will keep you posted on the progress of your refund and will notify you once it's completed. We'd appreciate if you didn't create multiple support tickets, but rather responded in the existing in-app chat. Thank you for your patience and understanding!

musv, the high season brings a lot of activities and thus support requests; however, if you message us your user id, we'll do our best to speed up the process of your refund. Looking forward to your reply!

Apologies for the delay! Please message us your user id: we'll be able to pull up your support requests, and our reps will provide you with an update. The support for MNE was added to our Token Wallet app, so there shouldn't be issues with accessing them.

Hi Michael, sorry to hear you're disappointed! Your BNB tokens became available in the Token Wallet app as soon as the support for BNB tokens was added. If you're having issues with sending out your BNB, please get back to our support team and provide more information on your attempted transaction.

For example, if you received a request for a screenshot, obviously, a black screen wouldn't be of much use. However, a screenshot of the app BEFORE you hit the Send button will give us the idea of how much BNB you're sending and the address this transaction is supposed to go. Also, since you're messaging us from your Apple device, we would need more details on the Android device you're using, such as the make & model of it, your OS, app version, etc. Our support reps will request all extra details we need for the research in the in-app chat. With your help, we'll be able to find out what the reason for this issue is and fix it ASAP.

Finally, submitting fake reviews is against both Google Play and App Store regulations. And taking time to respond to such reviews doesn't actually help our support reps concentrate on resolving your issue. What does help in your case is working along with our support team and providing us with the requested information so that we could make sure your transaction goes through without any issues. Thanks on advance!

Mark, apologies for the delay! Christmas season brings not only presents, but the increased volume of operations with cryptos as well, so our support team is dealing with lots of requests at this time. However, your refund is already being processed; we expect it to be completed by the end of this week or early the coming week the latest. Thanks a lot for your patience and understanding!

That's not an option: our users won't be left hanging. We're in contact with Tether developers and are currently expecting an update. Stay tuned!

It's a network issue, not a wallet one. You might have heard of a recent report on several millions USD stolen because of a Tether vulnerability? Our mission is to make sure our users are protected from such attacks, which is why we're maintaining our wallets secure.

As our support reps have informed you, once the maintenance is completed, your transaction will be posted to your Tether wallet or returned to the sender: either way, your funds aren't lost. We appreciate your patience and understanding!

NorilskWorker, before a refund is made, we confirm the destination for it with each user, so there's no mix-up.

Apologies for the inconvenience! We're currently having an increased number of incoming support requests, and while we're extending our team to reduce the case processing period, there could be some delays with replies. Please give us a bit more time to get the confirmation on your refund from our exchange partner: we'll notify you once it's completed. Thanks for your understanding!