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361  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 19, 2018, 04:37:25 PM
sebolcat, when the network is unstable, we're usually performing maintenance and suspend user operations on the wallet to avoid any transaction issues. Steem is known for instabilities: last year there were lots of network issues as well, which resulted in extended maintenance periods. However, we were able to resume operations with Steem every time: this one won't be an exception.Once the maintenance is over, you'll be able to receive and sent out funds as usual.
362  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: February 19, 2018, 12:25:59 PM
You should be putting those NXT coins into the supported exchanges last january so you could have easily get those IGNIS drop but it seems you stored it to an app wallet which isnt supported by the drop.So i guess you wont receive any of those IGNIS,because mine was received 3weeks ago from bittrex so for you i think it wouldnt be possible.

cryptomema, we were officially listed among platforms supporting the IGNIS airdrop on December 28th. Unfortunately, it's taking longer than we estimated, however, we will be delivering IGNIS to Freewallet NXT holders who participated in the NXT snapshot, as promised.
363  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 19, 2018, 12:18:59 PM

Im very disapointed with your wallet, we have a problem with my BCN transactions, bellow the transactions hashes :

33325010559d8871de352074b7f9a44e76055bc1768c529524837df84eb5bca2
938bf00cbe954531174df53ad599c4f2a3e75c40abfe327f3632c03b4690ee8c
a5340f4f4233093cfb4471b70a26d84147daa702befc8d7d5cd70930f05a9083
3c7789bbdb8b202a2ae3d544c1137980d95e1f12bf1246e8f55f0bdc73f60bc3
cac6bdc2ee034c21f743e5ac4db74885b8a682944a4709823d22df6c739c896e
3f161b346ad906a55e5f2547522b130b03f52506e653f2a3f17ec0cb3d83c9ef

Im still wait and you freewallet dont do anything, just say "wait Mr Painkiller" Angry

PainKiller1986, please see the notification in the app about possible delays with incoming transactions in the BCN blockchain. We're monitoring the situation, and once it's stabilized, your transaction should get posted.
364  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 16, 2018, 12:46:00 PM
gecox22, we're sorry to hear about your situation! Our support team has already sent you a reply, we're performing investigation on our end as well. Please consider the following facts:

  • You have enabled 2FA on your wallet, and that's the piece of information ONLY YOU have the access to. We are physically unable to get the authentication code to enter your wallet.
  • There was a password reset request initiated from your side, with an email sent to your address on February 15th.

Unfortunately, the transaction was made to an external (non-Freewallet address), so there's not much we can do.
365  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 16, 2018, 12:37:51 PM
Yes, I think that if you have private keys to specified wallet, recovering by just sending coins from this wallet is as simple as any other operations. I didn't sent BCC to BTC address or something similar. I sent BCC to BCC wallet, to which you have private keys. I'm IT guy and I understand exactly how blockchain works and what can you do if you have private keys.

True, however, you're forgetting the fact that there are thousands of hot wallets in the system and private keys to them aren't managed manually. We've already started working on your case and will inform you once your BCH are moved to your new address.
366  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 16, 2018, 12:35:19 PM
When I get my ignis?

XmasJohn08, last time we came up with an ETA, everybody got disappointed. We wouldn't want to keep our users in the dark, however, neither we'd like to sound unrealistic. IGNIS is in progress; as soon as it's ready, we'll make sure everyone knows it. Thanks for your patience!
367  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 16, 2018, 07:49:50 AM
I never use freewallet ,where get more info?

Hi Dlugina23, you could start with our website Wink
368  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 14, 2018, 04:07:11 PM

First and last time I'll use this service...

Wanted some XMR so topped up my ETH account to use the exchange feature.

Sent .05 ETH but the top up account showed .03

Exchange rate was not favorable, got + 0.11522868282 XMR while the more reputable exchangly could have given me 0.15 XMR for .05 ETH.

THAMIR, all exchanges in Freewallet are powered by our partner, Changelly.com. If you'd like to dispute their fees or the exchange rate, please don't hesitate to contact our partner's support: they will be able to review your transaction and get back to you.
369  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 14, 2018, 04:01:05 PM
There is no question whatsoever that Freewallet is a scam. They first stole over 1000 Ardor from my wallet, and now they stole all my ignis airdrop. They give you spam support messages, claiming to be doing something.
 They are doing nothing, 2.5 months for this problem is ridiculous.
  They are criminals, pure and simple. I got conned big time by them, but maybe you can avoid this. Just never ever use any of their thieving apps.

Skipspv, sorry to hear you're disappointed! We can assure you that no funds "disappear" from our wallets; nothing can be lost in the blockchain, as you know. Please tell us more about your Freewallet experience: is there a user id or a support ticket number we can check? Thanks in advance, looking forward to hearing from you!
370  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 14, 2018, 01:18:30 PM
Quote
Today is Friday and no replay.

Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take.

winetou, although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure.
371  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 14, 2018, 01:08:42 PM
Dear friends,

Please help my problem with STEEM,

User dc02ccc6

I was very frustrated about a large amount of STEEM was stuck for such a long time of transferring from BITTREX to FREEWALLET. It was on a bad day of blooded bath on cryptomarket and I am indeed a newbie.

I tried to transfer all of my coin, 790 STEEM, from BITTREX to a wallet to store it somewhere safe. I decided quickly to send those to my new created FREEWALLET on 20-Jan-2018 and it has never appeared.

Despite the large a mount of emails discussing with Freewallet team regarding when I could retrieve the coins, there has been no progress so far. Would community can help me to get my coin back by some ways? Those coins are all that I have in this cryptomarket and its worth is very much to me.

I found another similar thread here: https://bitcointalk.org/index.php?topic=2543221.0, but it seemed there some mistakes on the user side. However, in my case, I am definitely sure that all transaction information is correct.

TXID: https://steemd.com/tx/e98b8881f0e627fa38b106dd7cc836a6eae99d6e

Any help and advice are much appreciated!

sebolcat, as a wallet service provider, we're working with multiple blockchains. Sometimes there are network issues and instabilities; in order to protect our users from any potential threats in such situations, we perform maintenance on our wallets. Blockchains aren't static, and we're updating our wallets regularly. As soon as the Steem blockchain stabilizes, and we complete the maintenance, your transaction will be posted and available in your balance. Apologies for the inconvenience!
372  Alternate cryptocurrencies / Altcoin Discussion / Re: ethereum transaction from exchange on: February 14, 2018, 01:05:56 PM
Hi guys,

I have ethereum on my bitsamp exchange and would transfer same to my freewallet.org.
Now I read that not all exchanges or wallets are accepting transactions of ethereum from any exchange.

I had this problem when I transferred ethereum from bitstamp to yobbit and my funds were lost.

Do you have any advise for me ?!

I sent request to freewallet, but no reply so far.

spark77, ETH sent to a Freewallet address as a part of a smart contract should be deposited without any issues.
373  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 07, 2018, 06:57:41 PM
I made a small investigation. This is my old wallet address:
https://www.blocktrail.com/BCC/address/1VtGi2hbjfLjw2nXpYnXGWn513Kso96NT/transactions

as we can see, I received:
0.15073036 BCC from mining pool on Wednesday, January 31st 2018, 7:25:28
1.22481208 BCC from bittrex on Wednesday, January 31st 2018, 8:27:36

but none of this transaction increased my freewallet balance.

First support ticket I opened on 11:33 same day.

On Wednesday, January 31st 2018, 15:18:40 we have payout from this wallet:

-1.22481208 BCC (exactly the same amount as payin from bittrex) to:

https://www.blocktrail.com/BCC/address/16U328TgLZqmdmKFR4eWUHBL4x4KycnnKX

There are dozens of transaction on this wallet. I'm wondering if:
1. They just sent it to market and trying to earn some coins on trading with my (and others) money, or
2. They have debt to other users and trying to pay those debts with my (and others) money, and I (and others) have to wait before they will take coins from someone else.

Anyway, for sure they were able to transfer money from my old address and send them to another wallet. The problem is that it should be mine and it wasn't.

If you - my dear freewallet team think, that I will stop write about this situation if you don't answer - you are wrong - I will write everyday until you return me my money! When you finally do it - I will also let others know about this fact.

winetou, before you unwind crazy theories, take a minute to recall that our wallets use the cold storage technology, and the funds are stored there, not on their hot addresses.

We realize that you're anxious about getting your BCH as soon as possible, and we've already started working on your case. Please give us some time to complete it, our support team will keep you posted.
374  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: February 07, 2018, 06:41:17 PM
winetou, here's a quote from the notification sent to all BCH holders with Freewallet:

Quote
Please use the new address format for sending and receiving your BCH to avoid any transaction issues. Unfortunately, it's not possible to monitor transactions sent to old addresses, so don't be shy and inform us about the payments you're expecting! If someone (or even yourself) made a transaction to your 'old' BCH address, please contact our support: we'll retrieve the funds for you.

You did submit a ticket to our support team, and we have already started working on your case. However, we cannot be responsible for any loss associated with a drop in the coin value that may take place during that time, and neither are we responsible for the allocation or transfer of any gain associated with the coin value increase.
375  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: February 07, 2018, 06:35:35 PM
still nothing  Angry

Working on it, we'll provide updates along the way!
376  Economy / Web Wallets / Re: Freewallet.org - "missing" tokens for 1.5 months on: February 05, 2018, 10:32:32 AM
How is possible if wabi tokens are  supported freewallet  you don't give these user his tokens? Freewallet admin you must review the pablogar case.

Again, if a transaction of tokens was made to a user's address BEFORE the support of such tokens got enabled, they need to be manually posted to that user's account once the support in on. It takes time and human resources, too.
377  Economy / Web Wallets / Re: Freewallet.org - "missing" tokens for 1.5 months on: February 05, 2018, 10:29:01 AM
but how is possible?Huh is that difficult for them to give you back what is yours??? shouldnt need more than a minute to fix it.
if they dont do it maybe they already sold your tokens buddy.

As hard as it may be for you to believe, there's no magic switch or button that can be clicked to make tokens instantly appear in someone's wallet. Tokens as well as other assets aren't stored on hot addresses, but in the cold storage. And adding support for this or that token takes both time and our programmers' resources.
378  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 05, 2018, 10:26:48 AM
We are now on 03/02/18 you have a stupid text on your site

Quote from: Freewallet
Information on B2X and IGNIS
Dear users, at the moment we are testing the capacity of the network and undertaking all necessary adjustments to make sure you’ll receive your equivalent of B2X and free IGNIS tokens. This process will take about 2-3 weeks. We'll keep you posted on the process to claim your IGNIS and B2X with Freewallet!

02 January 2018


Noted, there will be an update regarding IGNIS and B2X with Freewallet this week.
379  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: February 05, 2018, 10:25:53 AM
Hi Bitcoin Talk community! I'm a reader for couple of months, but never had anything interesting to say until today. This is a sad story, but I decided to register and describe it, to warn all the others from using Freewallet. But let's start at the beginning.

Freewallet is my first wallet, since I started to mine, buy and sell cryptocurrencies. Some time ago I tried once to use their exchange, but my coins disappeared for couple of days so I said to my self - never again. Since then I always use bittrex to exchange coins. I have several different miners, so I'm mining LTC, ETH, BCC. As you surely know, bitmain accept only BCC for most batches. BCC used to be in red colour for last couple of weeks, so I keep my mined coins on freewallet. I known, that 1,5 hour that I have to pay for order on bitmain is enough to send coins to bittrex, exchange them to bcc, send back to freewallet and pay, so I had no reason to keep all my coins in BCC. I was waiting for couple of weeks for new batch of S9. Finally it appeared on Wednesday morning so I put my order, sent all coins from freewallet to bitrex, made payout from BCC pool, exchange the other currencies and sent back to freewallet. I know that some time ago freewallet sent e-mail with information about new BCC addresses, but in FAQ they wrote that all addresses still work and on my app I still saw only old address. I didn't know if the e-mail with new address wasn't scam, so it was obvious for me that it's safer to use the old one (according to the FAQ). Unfortunately none of the transfers (from bittrex and from BCC mining pool) didn't arrive. My order on bitmain has expired, so i checked on blockchain explorer both transfers. Both have a lot of confirmation and wallet ballance was updated (including those transfers). In this situation I decided to contact Freewallet support. First answer came after few hours. It was typical copy-paste answer saying that it's my fault that I sent coins to old address, they will recover them for me, but i have to wait "for some time". I answered, that I followed FAQ that old address should work and sent them screenshot from the freewallet app showing the old address as my receiving BCC, explaining that it wasn't my fault and I need my coins to put another order which is very important for me (it was extremely hard to buy S9 for last couple of weeks). What was freewallet reaction? Exactly the same copy-paste answer. I tried to write to them several times since then, but they didn't answer. Since then:

- 3 S9 batches gone away
- BCC lost about 40% of it's value and I cannot do anything with my coins
- they totally ignore all my support messages
- i have no idea when I will receive my refund

I'm just waiting to get the refund and definitely never again will use freewallet and my advise to everyone is to not use this scam!

winetou, to sum it up, you received a notification from Freewallet with strong recommendations to use addresses of a new format, the same message that was posted in the app, however, you chose to proceed with the old address anyway? Our support team has already informed you that your coins will be retrieved as soon as there's a technical possibility for it. They are obviously not lost: there are records in the blockchain about these deposits sent to your old addresses. However, we will have to manually recover these transactions and move them to your new address, which will take time. Please stay tuned and don't resort to panic: our support reps will keep you posted on the progress of your refund.
380  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 05, 2018, 10:24:30 AM
Hi Bitcoin Talk community! I'm a reader for couple of months, but never had anything interesting to say until today. This is a sad story, but I decided to register and describe it, to warn all the others from using Freewallet. But let's start at the beginning.

Freewallet is my first wallet, since I started to mine, buy and sell cryptocurrencies. Some time ago I tried once to use their exchange, but my coins disappeared for couple of days so I said to my self - never again. Since then I always use bittrex to exchange coins. I have several different miners, so I'm mining LTC, ETH, BCC. As you surely know, bitmain accept only BCC for most batches. BCC used to be in red colour for last couple of weeks, so I keep my mined coins on freewallet. I known, that 1,5 hour that I have to pay for order on bitmain is enough to send coins to bittrex, exchange them to bcc, send back to freewallet and pay, so I had no reason to keep all my coins in BCC. I was waiting for couple of weeks for new batch of S9. Finally it appeared on Wednesday morning so I put my order, sent all coins from freewallet to bitrex, made payout from BCC pool, exchange the other currencies and sent back to freewallet. I know that some time ago freewallet sent e-mail with information about new BCC addresses, but in FAQ they wrote that all addresses still work and on my app I still saw only old address. I didn't know if the e-mail with new address wasn't scam, so it was obvious for me that it's safer to use the old one (according to the FAQ). Unfortunately none of the transfers (from bittrex and from BCC mining pool) didn't arrive. My order on bitmain has expired, so i checked on blockchain explorer both transfers. Both have a lot of confirmation and wallet ballance was updated (including those transfers). In this situation I decided to contact Freewallet support. First answer came after few hours. It was typical copy-paste answer saying that it's my fault that I sent coins to old address, they will recover them for me, but i have to wait "for some time". I answered, that I followed FAQ that old address should work and sent them screenshot from the freewallet app showing the old address as my receiving BCC, explaining that it wasn't my fault and I need my coins to put another order which is very important for me (it was extremely hard to buy S9 for last couple of weeks). What was freewallet reaction? Exactly the same copy-paste answer. I tried to write to them several times since then, but they didn't answer. Since then:

- 3 S9 batches gone away
- BCC lost about 40% of it's value and I cannot do anything with my coins
- they totally ignore all my support messages
- i have no idea when I will receive my refund

I'm just waiting to get the refund and definitely never again will use freewallet and my advise to everyone is to not use this scam!

winetou, to sum it up, you received a notification from Freewallet with strong recommendations to use addresses of a new format, the same message that was posted in the app, however, you chose to proceed with the old address anyway? Our support team has already informed you that your coins will be retrieved as soon as there's a technical possibility for it. They are obviously not lost: there are records in the blockchain about these deposits sent to your old addresses. However, we will have to manually recover these transactions and move them to your new address, which will take time. Please stay tuned and don't resort to panic: our support reps will keep you posted on the progress of your refund.
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