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381  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: February 02, 2018, 05:18:37 PM
Hey guys, do you also know what is up with their support?

A month ago i lost my phone and i could not reconnect my 2FA.
Im using freewallet for my NEO.

A month later, i still didnt receive any help on my very simple issue.

I got a response on 14th of jan, to send in all my info. I did it correctly, but still, almost 3 weeks later.. no response.
Bought NEO very low, and it got up to a nice price... couldve made good money if this support wasnt this terrible.

I really dont know what to do anymore...

RFeXite, 2FA isn't a "simple" issue, but rather one of the crucial features to protect the access to your account. Please PM your support ticket number, we'll expedite the review of your support request.
382  Economy / Web Wallets / Re: - "missing" tokens for 1.5 months on: February 02, 2018, 08:08:09 AM
What about my case?? Ive sent you my user id, but you havent replied to my message... One more week has gone and they just keep me waiting....

pablogarcor, our support team is reviewing your case; you should received an email with an update once your support ticket status is changed.
383  Economy / Web Wallets / Re: - "missing" tokens for 1.5 months on: January 30, 2018, 06:08:19 PM
magneto, thanks for the heads-up!

I sent my tokens NEM(XEM) from the address Bittrex to the address Freewallet in December 3, 2017. And I have not received them yet. The support service only writes one thing - wait!
Since then, in my multicurrency wallet, the address NEM(XEM) has changed. And my tokens hold on the common wallet Freewallet team.
This can be seen in the blockchain NEM(XEM).
How do you think I'll return my tokens NEM(XEM)Huh

Mike, apologies for the delay! By the looks of it, the message you supplied with your XEM transaction was incorrect, which explains why it wasn't automatically posted to your balance. Our support team should follow up on your case shortly if they haven't done that yet.
384  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: January 30, 2018, 05:57:48 PM
Any more updates regarding this? Don't wanna sound impatient but I haven't been able to follow news about the IGNIs distribution lately so yeah, would love to hear something from you guys.

Apologies for the delay, we've put additional resources to speed up the process. Please stay tuned and keep an eye out for notifications in the app as well as our announcements in the social media!
385  Economy / Scam Accusations / Re: I am a Freewallet victim, too! on: January 30, 2018, 05:56:33 PM
Dear Freewalet,
thanks for the helping me, but again a week passed and nothing happened...!!
I understand what you say to me, but if you read my correspondence with Changelly, they told that the addrress is not theirs. So Changelly lying?
Did you got an answer from Changelly about my issue? What did they say?
I saw when they collected my money at the end of December, that was a bad feeling!
What you wrote me, the 90 day time frame simply is not true. If you look at your own terms, there is 90 days for recovering cross-chain transaction, but it was a smart pay in/out and there is only 60 days.
Thanks for your answer in advance.

SonOfSun, we're not the ones processing exchange refunds; they are processed by our exchange partner. And yes, my apologies for the confusion: the deadline for refunding failed exchanges is 60 days, not 90. Of course, if there's an opportunity to complete a refund in a shorter time span, the funds will be retrieved sooner. As of now we're waiting for the update from our partner as well.

PS: Please see the info on deactivated addresses we provided earlier. If Changelly support reps try looking up one of those now, they won't find it in their database, which is why you must have got the information about the address not belonging to them. Luckily, our support team can provide additional information that helps identify the address and speed up the refund process.
386  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 30, 2018, 05:50:57 PM
NO reply about release the ignis?

XmasJohn08, we realize it's taking longer than we expected and are putting all efforts to speed up the release. Apologies for the extra waiting period!
387  Alternate cryptocurrencies / Altcoin Discussion / Re: IGNIs and Bittrex on: January 25, 2018, 05:44:58 PM
Even FreeWallet hasn't updated theirs. Probably we've got to wait a little bit more, they've said a tentative sched would be around the 3rd week of January.

Well this is a new environment so we've got to stabilize it first.
We're just finishing up the preparations to launch IGNIS in our Multi Wallet app with plans for a separate IGNIS wallet in the future. Everything should be up and running by the end of the next week, fingers crossed Smiley Sorry for the delay, we're making sure the final product is worth the waiting!
388  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 25, 2018, 05:36:15 PM
Since being a complete newbie (on Bitcointalk) disables me to pm Freewallet directily, this has to do ...

I am one of those people who was not that mindful of my actions when purchasing carVertical tokens, and did it via Freewallet. At this moment I am hoping this is a lesson learned on that front, that I have to wait for my tokens not that they are lost for me Smiley
I did contact your (Freewallet) support via the app (Android), but haven't heard back. Again my guess at this point is, that you have way too many customers with way too many problems. I am not sure how, or even if, the support issues are prioritized, but the amount I put into those tokens was minute compared to some other with their problematic transactions. So I am guessing, this is why I have not hear anything from Freewallet for the last 10 days.
This message is just to see if you are a bit quicker here (since you seem to be). From previous posts I have learned that cV tokens is a known issue for Freewallet, and you are doing your best. It just takes time. That is all good. My own fault for getting into this mess. But I was wondering, do you have any gestimation on when you might get onto this topic? When might we expect the tokens?

Hi JokerTheQueen, apologies for the inconvenience! Our support team should have sent you the information we went over a couple of posts above: about tokens being added to Freewallet after they start getting traded. We receive lots of requests about adding mew tokens every week as there are many ICOs taking place and new tokens entering the market. Although more and more tokens become available with Freewallet quite regularly, it can take time to enable the support for a specific token as such requests are completed in the order they are received. Please stay tuned, our support team will keep you updated on your case. Thanks for your understanding!
389  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 24, 2018, 10:05:53 AM
Thank you for your reply.
You keep ignoring the fact that cV tokens ARE being traded on the exchanges.
What else is enabling support of them dependent on?
If you consciously are not enabling support for the tokens which are stuck in your system - what would you call this practice then?
Let's say you have a valid explanation as to why you are unable to move these funds, but not undertaking steps to change that - how is that not a fraud?
It is not only my cV tokens that are locked in in your 'cold storage', there are others...
Your support team are not providing any realistic timeframe when one can expect resolution.
If it ever turns out not to be a scam - it will deserve 'the worst client support' award at the very least.
Don't you see it yourself? If you are a legit company but managed to 'generate' SO many unhappy customers, who
scream SCAM! at every corner, doesn't it tell your something? Don't you care about your reputation? Doubt it.
In the light of new information, the question, however remains the same: now that the tokens are tradable, when are you planning
to enable support for them in your Token wallet?
Thank you.

cVTokens have only recently became available on EtherDelta; so far we've only heard about plans to get them listed with KuCoin this week. If you have links to CarVertical being listed other exchanges, forward them to our support team as well, please.

Once again, support for new tokens is added regularly, every 2 weeks or so, which means your tokens won't be an exception. Just as pornluver mentioned, it's not about tapping a couple of buttons, enabling support for new tokens requires both time and human resources. There's no "add a new token" day, which is there's no set date we can provide you with. And as you've mentioned yourself, your cVTokens aren't the only ones expecting to be added to the Token Wallet.

You can keep crying scam: apparently, that's your contribution to our reputation, which you're so eager to make. Or you can listen to what our support team has told you and expect a notification about your tokens available in the app.
390  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 24, 2018, 08:56:59 AM
Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

Sergey, no need to provide screenshots of your communication with our support team: we have them as well. Our support reps told you exactly the same thing: you've purchased tokens that aren't currently supported in the app yet; once the support for them is added, you'll be able to access them in the Token Wallet. If there's no support enabled for your tokens, we won't be able to access them, let alone send them anywhere.

We realized you're probably frustrated and angry with yourself; however, blaming the app isn't a productive solution. Please try to understand what we're trying to tell you: we're not refusing to give you back your tokens. However, to access them, we need to enable the support for them. As soon as the tokens are present on exchanges, they will be available in the Token Wallet app, and you'll be able to do whatever you want with them.  
391  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 23, 2018, 02:05:20 PM
NorthRemembers, did you bother to inquire whether the tokens you were planning to purchase in the ICO were supported in our app?

There's a special article available on our website that outlines which tokens we support. It says, specifically: "Please note that we’re still working on the feature that will allow participating in new ICOs. If you’ve participated in an ICO, and your token is an ERC20 one, please contact us once it’s present on exchanges: we will add it as well." That's exactly what our support team told you: once your tokens are actually traded, we'll be able to add them, just as we regularly do. There are new tokens added for support every 1-2 weeks in Freewallet, and yours won't be an exception.
392  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Eidoo wallet for ethereum and ERC20 token on: January 22, 2018, 03:25:16 PM
Im thinking of trying this eidoo wallet, but before that I want to get some info because of fear that it might be scam. I tried before those free wallet and lately I found some bad reviews. The bad thing is I have certain amount of eth and token there. I want to transfer it to eidoo. Im aware about the mew but I want something like app in my phone that I can carry with me everytime.
If youre using eidoo, how was your experience?
Do you have any recommendation for eth wallet at the same time support erc20 token?

hercules006, let us know if you need assistance with our app, please.
393  Economy / Web Wallets / Re: - "missing" tokens for 1.5 months on: January 22, 2018, 03:15:55 PM
Ive never thought that my first ICO would be like this.

One month ago I registered myself in the WaBi ICO. I looked for an android wallet and, in a really bad election, I chose freewallet. I put the freewallet ETH address in the WaBi token sale and I sent the ETH. When the tokens were given, the problem began., didnt support WaBi, "it isnt their fault" I thought and sent them an email, they answered me telling me to wait, so I waited...

Finally WaBi tokens were added to their App but... my tokens didnt show up... my funds were 0!!! WTF?!?! Then, I sent an email again but I got no answer, I sent them some tweets but no answer as well. Finally I wrote my problem in the Play Store and they quickly answered me, telling me to wait... they didnt even ask me what my problem was!!!

I keep telling my problem in the Play Store and they finally listened to me. They tell me to wait some days... but ONE MORE WEEK has gone since that day and they havent answered or solved my issue.

I really need the money now and It looks as they dont care about their customers... I will be reporting all the news from now on here.

pablogarcor, once the support for WABI tokens is added, all new transactions of such tokens will be automatically posted to our users' wallets and available in our Token Wallet app. However, if your transaction was made BEFORE the support of such tokens is enabled, we will need to manually rout it to your account. It takes time and human resources as well.

If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply!
394  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 22, 2018, 03:02:05 PM
I have two BCH  transactions that never appears in my wallet.
There is more then a week without any respond from FreeWallet support team.

My transaction Hash are:
2018-01-19 02:17:45    6342f75931effa54e867c7ab63363e9e232e7c87b24e8f71115cd5d11e07bb4a   
2018-01-18 02:15:05    fa968ff5958a96a78fae20e62b03a7deb692b31b7f70f66d05f511b3260c1f97

bgbaster, Freewallet switched to the new Bitcoin Cash address format on January, 17th; your BCH address was automatically updated. Please use the new address format for sending and receiving your BCH to avoid any transaction issues. Unfortunately, it's not possible to monitor transactions sent to old addresses, so if someone made a transaction to your 'old' BCH address, please contact our support: we'll retrieve the funds for you. Looks like you've already made a couple of tickets regarding these transactions though, they are being processed now.

New addresses are safer and more reliable, which is why we'll be switching to them completely in the future. However, you can still send your BCH to both new and old addresses from Freewallet.
395  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 22, 2018, 02:44:44 PM
I have some nxt intro your APP wallet, now my question is
Where is my ignis?

XmasJohn08, we expect the IGNIS tokens to be available in Freewallet soon. As of now, we're running tests on our new IGNIS wallet as well as working on integrating IGNIS into our Multi Wallet app. There will be a separate announcement on the long-awaited release in our social media, please stay tuned!
396  Economy / Scam Accusations / Re: I am a Freewallet victim, too! on: January 22, 2018, 02:37:18 PM
What I dont understand dear Freewallet support, if you told that, the smart address owner was the Changelly, and they wrote to me it is not theirs, then who is lying?

SonOfSun, as we've previously mentioned, part of Changelly's addresses were deactivated, which is why if they try looking up old addresses now, they won't be able to find them on the list of their current addresses. Luckily, we have the transaction details and can help with retrieving your coins, which we're doing.
397  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 22, 2018, 02:35:11 PM
I deposited 2657 XEM into my freewallet account a week and a half ago, the explorer shows that it went through but freewallet is showing zero balance, i also have 200 LSK and 2005 STEEM that will not withdraw, it's not even giving me a txid, I am not sure what to do, i contacted support who responded that they are working on it (its been a week+ since i made the XEM deposit)
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?
My Userid: 2b62906a

Cryptomosh112, please see our reply to another post you made here.
398  Economy / Web Wallets / Re: is a SCAM on: January 22, 2018, 02:33:44 PM
I have discovered to late I suppose the the website is a SCAM!

I tried to deposit 2657 XEM to them and it never went through, but if I look at the txid that my exchange provided me it shows that it did go through, and if I look at my account through the explorer it shows that I made all of these transactions that I never in my life did! After further investigation I saw that they are trading my XEM and moving them around to different addresses, and I can't touch them! Then I had 200 LSK on their wallet and was able to withdraw 1 LSK but then when trying to withdraw the rest it says that its in process, but for what? I sent them a support ticket and so far no response. my 2005 STEEM is the same, just stuck in the wallet and not going anywhere, I can't touch it, I can't exchange it, I can't withdraw it. This website is a plain and simple SCAM please for anyone who is even thinking about using this website I understand that it looks tempting and that they can hold all these coins but the ugly reality is that they are scammers. There are more horror stories than mine and they all are much similar to mine, this website takes your money and talks to you once in a blue moon when you need there help only for them not to help you one bit. So please don't make the same mistake I did, I tried talking to them, sending countless support tickets and getting little to no responses back, DO NOT GO ON FREEWALLET.ORG THEY ARE A SCAM!

Cryptomosh112, you submitted at least 4 different tickets (not to mention multiple follow-ups to them), ALL of which have been replied by various support reps. Sorry for not dropping you a line every now and then though: we don't have the luxury of casual chatting with our users as there are thousands of support tickets coming in every day and other people awaiting our assistance. Regarding the issues you mentioned:

1. Your XEM transaction
As our support team has already established, you either didn't include a message in your transaction, or provided an incorrect one. That's why your transaction got stuck at a service address and wasn't automatically routed to your account. We're already working on retrieving your coins; our support reps will notify you once your XEM are available on your balance.

2. Your LSK transactions
Both of your transactions, one for 1 LSK, another one for 199 LSK, were successfully completed.

3. Your STEEM transactions
We usually post a notification in the app about maintenance on this or that wallet: during such periods, some operations may be unavailable. Our Steem wallet is currently under maintenance; as soon as it's over, you'll be able to deliver the funds to the destination of your choice.
399  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 18, 2018, 11:26:40 AM
Still waiting here also

Denelin, we forwarded the information required for a refund to our exchange partner. We're currently waiting for an update from them: if your LTC were already exchanged to Steem, but the transaction didn't go though back in December, they will be able to resubmit it rather than converting it back to LTC. If the exchange wasn't completed, your LTC will be refunded to the address you provided to our support.

Please note that exchange refunds aren't done on our side, and the time frame for delivering them can be up to 2 months. Although in most cases it doesn't take that long.
400  Economy / Scam Accusations / Re: SCAM ( Don't use any of their iOS or Android APP) on: January 18, 2018, 11:22:45 AM
Hi Freewallet, I am still waiting for the voice from your support team. I think it has been quite a long time since the end of last week

sunino, our technical team is reviewing your case; once BRD tokens are available on Freewallet, our support reps will notify you.
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