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21  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 22, 2020, 01:22:04 PM

Quote


NEW ticket ID is 218945

I am sending you the documents again in attachments, please, check and confirm that everything is correct.

Thank you. Finally, it was merged with the ticket No 217980.
We can see that 30 minutes ago our support representatives have sent you a reply. Kindly check your inbox.



Please, duplicate the letter to me on today's new ticket ID 218945


I am sorry, This ticket has been closed.
Please find our message in your inbox. This message is of May 21 and is the notification for Ticket No 217980
22  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 21, 2020, 12:59:21 PM

Quote


NEW ticket ID is 218945

I am sending you the documents again in attachments, please, check and confirm that everything is correct.

Thank you. Finally, it was merged with the ticket No 217980.
We can see that 30 minutes ago our support representatives have sent you a reply. Kindly check your inbox.
23  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 21, 2020, 05:46:59 AM

Quote




I am sending you the documents again,
Please, check and confirm that everything is correct.


Please share a new support ticket number assigned to you by our system.
Checking your support ticket NO 217992, I have not found any updates.
24  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 19, 2020, 01:38:23 PM
Quote




I sent you all the documents that support required.
I've been waiting 3 days:
"Identity
Pending "

Please answer me right here, my user id - 0396a70b.

if you donít unlock the funds in the coming days, I will sent complaint and all information to https://www.sec.gov/oiea/Complaint.html

I want to make my case public, because I dont want to wait months or years to unlock my funds.


Hi ferrykyra,

We are able to find only one support request submitted by you on May 17.
Once we've received it, we requested you if you agree to go through the KYC checks. I've also duplicated this message to your yesterday. Kindly check your Junk/spam folders and reply to our email.
We need to receive your consent in order to proceed further. Thank you.
25  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 19, 2020, 05:44:37 AM
check how many thread with scam frewallet https://bitcointalk.org/index.php?topic=5249178  there all links



You can also see that most of these issues were resolved.
So far, speaking about your case, you've never referred to your request number or user ID.
26  Economy / Scam Accusations / Re: Freewallet.org scam ,no reason to say have is risk, on: May 18, 2020, 08:07:47 AM
Please look at the picture, I just is transferr it to myself, I used to transfer myself  often.


Hi zhenbupa,
Going through our records, we can see that your case is now solved. Would you please confirm it with me?

It took you guys 8 months to unlock this poor guy's funds? Funds that were his to begin with.... I'd be pissed if you would lock my money for 8 months...

Yeah, a very strange decision to raise from the dead eight months old thread. They could have simply contacted him via PM if they just wanted to confirm that everything was resolved. Iíve heard about slow support but this is ridiculous. Grin


Hello,

The issue has been resolved a few months ago.
Making account of all our cases, we've decided to post this notification.
Thank you for your unremitted attention
27  Economy / Scam Accusations / Re: Freewallet.org SCAM accusations - a compilation on: May 18, 2020, 07:30:52 AM
Hello,
Responding to these accusations, I'd like to indicate the status of resolution for each one of them:

01. FreeWallet.org Scam - Millions stolen

No funds were stolen.  The reason our users got worried is because they checked their wallet balances on the blockchain explorer and found out the funds aren't there. However, the address displayed in the app is a so-called "hot wallet" used for receiving transactions. Therefore, this movement of funds was rebalancing between different cold storages.

02. FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)

This post is reiteration of the previous item about 'stolen' millions. So, read the explanation above.

03. FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )

These transactions were in progress in conditions of a heavy congestion on the network. After a while, they were completed.

04. Freewallet.org is a SCAM

Although there is no account of resolution, I believe that the XEM and STEEM transactions were refunded as in such cases (no payment ID being put) we complete them manually. LSK transactions were completed as it is indicated in the post.

05. Freewallet is SCAM

A complaint to crediting Ignis airdop. Unfortunately, I am not able to track the data of this user in our system now. However, Ignis coins were automatically credited to all NXT holders who had maintained a balance by the time the fork took place.


06. Beware freewallet is a scam wallet !

Account of resolution: https://bitcointalk.org/index.php?topic=4436226.msg40427313#msg40427313

07. FreeWallet.org - Racketeers of personal and financial data , and scammers .

Account of resolution: https://bitcointalk.org/index.php?topic=4442815.msg49283295#msg49283295
And we are not the 'Racketeers of financial and personal data'

08. [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT

User's complaint was posted on August 2. As we can see, on August 25 the transaction was retrieved.
So it did not take 70 days to get resolved.

09. FREEWallet.org is a SCAM!!(solved)

The tag of the subject speaks of itself: resolved

10. Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved]

Resolved: https://bitcointalk.org/index.php?topic=4980334.msg46107392#msg46107392

11. Monero FreeWallet is a [SCAM]

We've never heard back from a complainer and thus were not able to identify his account/support request.

12. FREEWallet.org is a SCAM

Resolved: https://bitcointalk.org/index.php?topic=5128260.msg50584275#msg50584275

13. Freewallet delaying refunding(Solved)

Resolved: https://bitcointalk.org/index.php?topic=5134482.msg50784980#msg50784980

14. Freewallet stole over $1,000 in ZEC from me! [RESOLVED]

The transaction was completed: https://bitcointalk.org/index.php?topic=5163429.msg52150652#msg52150652

15. Freewallet.org is a fraudster who cheated me out of 15.2BTC

Resolved: https://bitcointalk.org/index.php?topic=5164369.msg51831722#msg51831722

16. Freewallet.org is the Scam(sloved)

Resolved: https://bitcointalk.org/index.php?topic=5176285.msg52231088#msg52231088

17. Solved - Freewallet.org making me nervous! (at the end nothing to worry about)

Tag speaks for itself: solved

18. Freewallet.org scam ,no reason to say have is risk,

Resolved although we've posted a late account on it.

19. Freewallet makes me stress asking me proof ID and freezing my wallet

The account is back to normal: https://bitcointalk.org/index.php?topic=5201157.msg53073366#msg53073366

20. Freewallet lies to users

Our explanation in details: https://bitcointalk.org/index.php?topic=5207037.msg53266843#msg53266843
All fees can be viewed in 'Send' section!

21. Freewallet.org is a scam or they are just never satisfied

Resolved: https://bitcointalk.org/index.php?topic=5217074.msg53594109#msg53594109

22. FreeWallet steal my DOGECOINS

Resolved although we've posted a late account on it.

23. [Help] Freewallet.org wants to steal 35 XMR (Solved)

Tag speaks for itself: https://bitcointalk.org/index.php?topic=5229460.msg54001374#msg54001374

24. freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT

Resolved although we've posted a late account on it.

25. Another Freewallet Scam

Still waiting for the user's clarification. Otherwise, we are not able to identify his account/support request.

26. FREEWallet.org stole 55 000$! be careful SCAM

The case is in progress.


As everyone can see, most cases were solved.

Pending issues always attract attention whereas the fact of their resolution is less interesting.
28  Economy / Scam Accusations / Re: freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT on: May 18, 2020, 07:25:55 AM
So i saw BTC dropping and wanted to change into USDT and for a few months ive had 1 whole coin in my freewallet and i use 2FA and about a minute after i clicked the approve the trade in my email i was notified that

"Dear customer,


Hello web1dr,

As we can see, your account has been fully resumed back to March. Would you please confirm it with me?
29  Economy / Scam Accusations / Re: FreeWallet steal my DOGECOINS on: May 18, 2020, 07:23:41 AM
I used the wallet for payments, withdrew a large amount of dogecoins to it, then I wanted to withdraw it, and my wallet was banned, they asked for documents, I sent everything, they began to ask for incomprehensible screenshots, I also sent them, as a result, my funds remained in the wallet. Do not use this application . You may not get your money back.


Hello,

Checking our records, we can see that this case has been resolved a few months ago.
Would you please confirm it with me?
30  Economy / Scam Accusations / Re: Freewallet.org scam ,no reason to say have is risk, on: May 18, 2020, 07:08:09 AM
Please look at the picture, I just is transferr it to myself, I used to transfer myself  often.




Hi zhenbupa,
Going through our records, we can see that your case is now solved. Would you please confirm it with me?
31  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 17, 2020, 06:37:12 PM

Hello,

Once all requested documents are provided, the procedure won't take long.
Please comply with the tips indicated by the support representative.




I already sent all document to verify my account,  what else information do you need?

Please, answer a question: is there any word about "blocking funds with no reason" in user agreement?  

By the way, according to your terms and conditions users doesnít need to verify accounts to make standard operations in the wallet.
My lawyer got a screenshots of chat with your support, where you claim that is no need to verify identity to deposit, send and exchange coins.  


I need to return access to my funds as soon as possible.
By my estimate, I have lost approximately $55,000 because of your actions.  

Accordingly, I hereby demand immediate access to my account and the money therein.  In the event that my account is not unlocked soon, I will be compelled to pursue legal action.




Hello,
The 5.4 clause of our terms specifies that. (https://freewallet.org/terms#5)
Please keep up with the requirements of our security dept and you'll be able to complete the verification soon.
32  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 17, 2020, 05:52:55 PM
Quote



How long will verification take?
I can not wait long.
I urgently need my money.

Hello,

Once all requested documents are provided, the procedure won't take long.
Please comply with the tips indicated by the support representative.

Quote

i wait already 6 month

alex1280,
Please share your support ticket number.
33  Economy / Scam Accusations / Re: FREEWallet.org stole 55 000$! be careful SCAM on: May 17, 2020, 06:47:00 AM
Hello,

Scammers site Link:https://freewallet.org/
Amount Scammed:  55,000 USDT !!!


when I wanted to withdraw my money, the transaction was blocked.

my account has passed all verification, and is blocked for no reason.





Hello,

As we can see, the verification procedure has been initiated for your account. Your money is safe.
Please get back to the notification you've received by email and respond to it.
Thank you.
34  Economy / Scam Accusations / Re: [SCAM] Staked wallet on: May 10, 2020, 01:40:33 PM
Hi everyone, just to avoid misunderstanding, our wallet never offers rewards for staking.
35  Economy / Scam Accusations / Re: Another Freewallet Scam on: April 20, 2020, 05:22:32 AM
I believe we have no way to help you based on the descriptions you give here  Roll Eyes It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that  Roll Eyes From now, be extra careful in any future transactions or options.



Thank you for your answer
I hope so and my account is released


You said
that the last conversation with them was yesterday.
can you show me

you not get you money
i wait alredy 6 month for finihed KYC verification
they lie everyday - soon will be finished

I advise you to contact the police as I did.

Any update on your support ticket number?
36  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: April 19, 2020, 06:35:07 AM

Quote

Lol, why don't you just check it yourself, why are you deflecting and giving the ball back to @alex1280?

You have all the resources obviously, and you asking the supposedly victim looks like another delaying tactics on your end. You can review all the support tickets you have and thru process of isolation, you can identify @alex1280 support ticket, is that hard to do on your part?

We always do check on our side first. If no result is found we are asking for the ticket number.
37  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: April 18, 2020, 06:08:08 PM
FreeWallet you are a fucking shambles of a service (if you can call yourself that). Do yourselves & the entire crypto community & favour & cease trading. Your selective KYC checks & the hoops you make people jump through just to access THEIR funds are a disgrace.

You should be ashamed of yourselves.

This may sound disappointing: we've got big plans for the future and aim to stay.

If you had personal experience with any of our 20+ apps or had the opportunity to try crypto purchase, instant exchange of free transfers within Freewallet, let us know.
38  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: April 18, 2020, 06:05:14 PM

Quote

you take my money 6 month ago and write every day i mast wait to ended Verify process/
i go to police today and there finish process verify


Hi. Please note that funds remain on your account as long as the AML procedure is on.
Would you please share your support ticket number or user ID?
Thanks in advance.

the procedure lasts six months? are you serious? every time your so-called support writes. "wait soon for answer."
I waited well enough. I collected absolutely all the complaints about your wallet. and my lawyer made complaints to the police about the illegal deduction of funds. Money on the account and on the wallets they have not been there for a long time they are all transferred to yours. Therefore, all further proceedings will go with the help of the police.

Alex, what is your support ticket number?
39  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: April 17, 2020, 12:45:56 PM

Quote

the procedure lasts six months? are you serious? every time your so-called support writes. "wait soon for answer."
I waited well enough. I collected absolutely all the complaints about your wallet. and my lawyer made complaints to the police about the illegal deduction of funds. Money on the account and on the wallets they have not been there for a long time they are all transferred to yours. Therefore, all further proceedings will go with the help of the police.

Based on this information, we are not able to answer you to the point.
We need to have a look at the support ticket and find out the status of the verification procedure.
40  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: April 17, 2020, 08:32:24 AM

Quote

you take my money 6 month ago and write every day i mast wait to ended Verify process/
i go to police today and there finish process verify


Hi. Please note that funds remain on your account as long as the AML procedure is on.
Would you please share your support ticket number or user ID?
Thanks in advance.
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