u r scammers
We apologize for the inconvenience caused. We guarantee that your assets are absolutely safe with us and there's nothing to worry about: we'll get the issue resolved in the nearest future. |
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From last 8 days i m nearing this that you wl shortly sol it shortly sol it but no idea why its so
I am sorry for delays in processing this request. Due to the increased number of support tickets we are receiving these days, such delays are possible. |
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this app and site is scame totaly they told me there is problem in transection of eth from 4 days then they tooke my 0.07 eth and now its desapear of my wallet. the issu is runing fro last 10 days and they dont want to fix it. i recomend to yours that stay away of this wallet and use another legit wallet. the face of these guys is here. http://prntscr.com/mxrh5pthey give me a number of suport ticket its been old and now they are not even able to run me with my funds the ticket is:150928 Hi Getbet, As we go through the final stage of resolving the issue we’ve experienced, you might see 0 balance in your account temporarily. Don’t worry, the balance is safe and will be reflected shortly. Thank you for your patience. |
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UPDATE
nag email sakin ang sender platform
At sabi irerecheck nila at irerevert
I dont know po kung ano ibg nilang sabihin sa revert
Nababawi pa ba ang nasend na?
What da..revert it means pababalikin nila? How come? once you can make a transaction on blockchain hindi na yan mababawi unless kung sa kanila yung receiver. It's clearly obvious they are a very shady wallet. Maybe they allowed to cash out a small amount, not a huge amount. I remember in my case before when I used Freewallet.org and until now my token there can't retrieve. Just keep update on their support team, or tell them you make a scam accusation against them in all social media where you can drive traffic.  Hi Shane, What do you mean by 'shady'? We asked you several times to provide us with more details about your issue; the token you've been waiting to retrieve, User ID, support ticket number. Like many people, you go by the strategy 'if I threaten to post on social media, I will get attention and a faster resolution'. Unfortunately, it doesn't work that way at Freewallet. Most of our cases come through our Support Center here: https://bit.ly/2rgGdRw where our engineers follow up with each request within minutes. We have a strict policy about case handling and do not mark urgency on where the request comes from. Everyone is equal and every request is important. By spamming, accusing, making assumptions, threatening, etc. you don't speed up a resolution. On the contrary, you take the resources and time that could go into resolving cases and improving our service into responding to assumptions. If you would like us to look into your case, let me know at lauren@freewallet.org. PS: this is what you replied to our offer for assistance in retrieving your token: 'UPDATE: I checked the value of the coins inside address but it looks like turn to shitcoin, I am now lost of interest.' here: https://bitcointalk.org/index.php?topic=5109433.new;topicseen |
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Hi iam_aayushiJ,
So far, we have not heard from you back.
Please provide the details of your issue, or we'd deem the current thread as the one that aims to give the wrong impression of our service.
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Hello,
Thank you for your feedback. We'd appreciate if you could refer to specific cases.
Most probably, they are resolved if present on this forum.
Well why not fully check your trust rating there are two accusations if the user will not do research on your profile they will not notice that because it did not comes from dt1 send us feedback if you resolve that issue.
We check all the reports  If you or anyone see anything without a response from us, let us know! |
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Well, it's good to read that you are trying to resolve this issue but what about the other complaints, have they been resolve I've checked your trust rating and I still see two negative trust rating about your wallet, might as well resolve that also
Hello, Thank you for your feedback. We'd appreciate if you could refer to specific cases. Most probably, they are resolved if present on this forum. |
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I can't even log in anymore and the one experience I've had with Freewallet was pretty terrible.  I used your service once to get a payout from Minergate, only to find out that I couldn't withdraw my Monero because your added fees were too high. Hi! Just wanted to follow up if the issue has been resolved. Let us know if you have any questions and we would appreciate your update. Thanks! |
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Thanks for pointing this out, I might want to try it but after seeing this post I will stay away from it for now. It's always better to use much better wallet that has a good reputation and you have a control to your private keys.
LbtalkL, we are also working on a solution (with one of our apps) that would allow one to have control over private keys. In the meantime, we are doing our best to offer high-quality service and address each issue being reported. Best regards, Freewallet |
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I got scammed by FreeWallet my Monero coins are not showing in my wallet, when I reached out to them they told that they never received the coins. I also have given them the transaction hash for the exchange I did for BTC to MONERO.
I also noticed that r/monero on the monero sub reddit has listed FreeWallet as a scam. Anyone else faced a similar issue?
Hello iam_aayushiJ, Please accept my apologies for getting back to you so late. Would you please send me more details about this situation via the private messages? P.S. The most probable reason why you've never received the coins under this transaction is that your amount was below the minimum allowed amount. However, we'd love to consider the possibility to recover this transaction. Best regards, Freewallet Support |
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I never used this wallet because you are not the one who hold the private keys only. I think this Freewallet.org need more year(s) to build trust because I also noticed that there is a bunch of complaint regarding their service. People choosing secured wallet because that is not a joke if you stored your fund out there. As I noticed, why there's generate address? so if you accidentally click that your previous wallet is gone?
Capt00, we absolutely agree that it takes years to build a credible service. This is exactly our goal. There are indeed a lot of complaints that we do receive as an active service. At the same time, there are plenty of reviews from happy customers. The situation with the "gone" wallet is impossible: we'll do everything to restore your access. We are proud to day that we never had such cases. |
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I can't even log in anymore and the one experience I've had with Freewallet was pretty terrible. I used your service once to get a payout from Minergate, only to find out that I couldn't withdraw my Monero because your added fees were too high. Hello eternalgloom, Sorry to hear about your disappointing experience. 1. We recommend you to reinstall the app. Along with that, you always can access your account via the desktop version: http://bit.ly/webwllt2. Was this transaction planned a long time before? We've cut the Monero fee a while ago. Please try to sign in your wallet and proceed with the withdrawal. We'll be glad to assist you should you have any further queries. |
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Hi gentlemand,
We believe 3 mln of users find certain advantages in our service, such as multiple security features, easy in-built exchange, plenty of coins to operate with etc. The main benefit is, however, fast and efficient support service.
Really? I have coins on my Ethereum address under Freewallet and I don't know if it is supporting ERC20 token which I didn't know, but until now I can't recover those coins. But if I scan my Eth address on Etherscan.io my token is still there. Ain't sure if you are telling the truth about fast and efficient customer support, it's almost a year submitting my complaint ticket but only a bot reply from my Gmail. For me, good luck for those who used Freewallet.  Hi sheenshane, So far, we have not received an update from you. Have you sent us more details on your transaction? Looking forward to receiving an update from you. |
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I use the Coinomi wallet
(best one out there-- available for Android and iOS, you control your keys and the wallet does not require KYC-- just like a hardware Ledger, Bitlox or Trezor does not-- and the wallet company, Coinomi, cannot freeze or lock out access to your coins like Freewallet and many other crypto "wallets" out there. Remember, if someone can lock you out of your wallet then it is not your wallet. Enjin's cell phone wallet is a good candidate also.)
however to find your .dat file use Windows search function and make sure "hidden" and "system" files are included and search for
"wallet.dat"
and it should turn up.
Hi, Have you ever used Freewallet and had your account locked or denied access to your funds? I will be happy to hear from you at lauren@freewallet.org. In regards to your assumption, we don't lock access unless the security algorithm is triggered; it's been extremely effective so far in preventing illicit activities and money laundering. Hope this helps to shed light on Freewallet's service! |
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1. We are a custodial wallet. You can always restore access to your funds with us. Our assistance is swift and you get a reply within minutes.
2. You still can export and import BTC with our service.
FreeWallet is sure is a custodial wallet. Which is why I suggest against using such wallets in the first place, because having a custodial service to handle your funds for you is just an added unnecessary point of failure; not to mention one of the advantages of bitcoin and most cryptocurrencies is "being your own bank". Having to unnecessarily use a custodial service defeats that purpose. What may seem a "point of failure" to part of users, would be fast and comfortable service for the other part (very significant). We are proud to perfect our developments for this group of customers. |
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As a person who frequently browses Reddit r/bitcoin, r/cryptocurrency, and some others, never touch FreeWallet.
1. They have access to your private keys(regardless if encrypted or not)
2. They don't give you access to your private keys
3. They're notorious for locking up accounts for some reason and requiring KYC for some reason
Scam or not, I personally won't risk it.
Hello mjglqw, Let us address your points. 1. We are a custodial wallet. You can always restore access to your funds with us. Our assistance is swift and you get a reply within minutes. 2. You still can export and import BTC with our service. 3. The verification procedure is part of our terms and conditions. Recently, we made it more transparent, easy and quick for customers. Mind that such procedures are becoming almost inevitable for the most part of financial services. |
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There's no reason to trust Freewallet or any closed-source wallet until they change to open-source model and has been audited by professional (or you can audit it by yourself).
For Stellar, just use Stargazer. I used it few years ago and it works pretty well, but i've no idea if android version is as good as desktop version.
Hello ETFbitcoin, Our current focus is on users' satisfaction. We value all feedback and will consider taking steps to better transparency. |
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Really? I have coins on my Ethereum address under Freewallet and I don't know if it is supporting ERC20 token which I didn't know, but until now I can't recover those coins. But if I scan my Eth address on Etherscan.io my token is still there. Ain't sure if you are telling the truth about fast and efficient customer support, it's almost a year submitting my complaint ticket but only a bot reply from my Gmail. For me, good luck for those who used Freewallet. Hi Shane, The list of the supported ERC-20 tokens can be found here: https://support.freewallet.org/en/support/solutions/articles/9000134815-supported-erc20-tokensWe add more and more tokens as we develop and grow our user database. I will be happy to personally look into your case. Feel free to drop me a message at lauren@freewallet.org with your User ID and support ticker number if you still have our emails in your inbox. Looking forward to hearing back from you! - Lauren |
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Hi gentlemand,
We believe 3 mln of users find certain advantages in our service, such as multiple security features, easy in-built exchange, plenty of coins to operate with etc. The main benefit is, however, fast and efficient support service.
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Hello everyone, It's great to see a vivid interest to the new coins we are launching. Our wallet can proudly list the top crypto coins in its range. We've tried to address some points made here. As an active service dealing with volatile and intangible product, our brand often receives a "scam" label (which is aggravated by the fact we don't share private keys with individual addresses). Scam implies fraudulent and dishonest behavior aiming to get a short-term gain, doesn't it? Let's match this with real facts. As you can see from the discussion links posted above, we always provide all the necessary assistance to our users and resolve the majority of the requests. Check this link to find the contact info: https://freewallet.org/processing |
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