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121  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 10:57:28 AM


Will you be resolving the issue referenced in this thread?

I would be very worried if I was the OP. Surely it’s up to the police/government to decide somebodies fate & if they’ve committed some kind of fraud or crime. Your job is to allow a customer / user to have access to their funds. If you haven’t had a subpoena why are you restricting the OP?


Sure, we've already done on Friday's evening.
We appreciate it if the OP could update the title accordingly.

Usually, illegitimate acts are taking a few seconds to take place whereas our focus is prevention.
In fact, our procedures are one of the fastest on the market.
122  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved] on: July 15, 2019, 10:45:05 AM
Still waiting......at this moment i have losted all my hopes that this will ever be done.....so disappointing...... Cry



Hello everyone,

i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.

I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.

But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....

Please freewallet team, help me with this issue, it is really taking to long....

Hi Charlie, our management added new tokens since then, however, I am sorry ROX wasn't on the approved list. We will continue monitoring the situation with ROX and will let you know of any news. I noted down your details Smiley
123  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 10:43:17 AM
Looks like they have form for this type of behaviour. Similar in April 2019 - sum 120,000 USDT

https://bitcointalk.org/index.php?topic=5128260.0

Release the OP’s money Freewallet or you’ll get a shit storm of negative trust & you’ll get a flag against your account.

The referenced issue has been resolved: please see our post as of April 13 https://bitcointalk.org/index.php?topic=5128260.20

Will you be resolving the issue referenced in this thread?

I would be very worried if I was the OP. Surely it’s up to the police/government to decide somebodies fate & if they’ve committed some kind of fraud or crime. Your job is to allow a customer / user to have access to their funds. If you haven’t had a subpoena why are you restricting the OP?

Hi, the resolution of this case is in the thread you linked.
124  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 08:01:33 AM
Looks like they have form for this type of behaviour. Similar in April 2019 - sum 120,000 USDT

https://bitcointalk.org/index.php?topic=5128260.0

Release the OP’s money Freewallet or you’ll get a shit storm of negative trust & you’ll get a flag against your account.

The referenced issue has been resolved: please see our post as of April 13 https://bitcointalk.org/index.php?topic=5128260.20
125  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 07:55:55 AM

Well that's exactly my point.

Per your TOS you have a motive to ask as much customers as possible for KYC documents, as you state that if *you* think a customer has commited fraud, you can seize their assets.

Who are you to determine what's fraud in the first place, and not something like a trusted third party? and how can you then claim the "fraudulent money".
One can argue that that is your actual business model (Which is highly immoral imo.)

Idk. It just seems like there are no checks and balances. Another reason not to use your service.

We don't claim certain action to be a fraud but our duty is to prevent the possibility of illegal activity.
Working in the legal field, we have to be very well aware of the nature of financial operations going through our wallet. It also means being able to provide viable documentation once a request from public authorities comes.
126  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 07:48:32 AM
Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/
When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.

https://imgur.com/BdaWsdz

I got the following email from them,

Quote
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.

Rest assured – your funds will remain on your account untouched, and you can always check your balance.

Thank you for your understanding, and we are looking forward to hearing back from you!

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.





For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now.

Hi!

Thanks for providing all the requested info! The hold on outgoing operations in your account has been released after completion of the verification procedure on July 12th.

Please check your account and let us know if you have any questions.

We'd like to ask the moderator to update the title to 'Solved' - thanks!
127  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 07:47:06 AM
As a custodial service, we chose not to share private keys with individual wallet addresses. As you can see, we always provide step-by-step assistance should any claim be addressed.
So the name is misleading and freewallet is not a wallet, rather some kind of financial institution?



We are a digital wallet.
128  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 14, 2019, 06:43:46 AM

The last sentence is particularly worrisome. I'm not sure if this is normal in the industry, but how can this company be both the investigator, jury, and executioner, is this even legal?


Would you mind sharing what led you to this conclusion? As per our terms and policy, we have the right to put suspicious activity on hold.
It is the common practice of financial entities nowadays.
As for the investigation, we are always available to all requests of public authorities and further cooperation.
129  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 14, 2019, 06:40:23 AM
I just checked the freewallet app and realized they do not even give the "wallet's" private keys to the users. This should have been the first red flag. Shame that such an established named had to resort to such trickery.


@OP Create a flag which says "This user violated a casual or implied agreement with me, resulting in damages" I will support it.




I have also seen some of the past abuses that were similar to this incident. I will never trust this wallet again.

As a custodial service, we chose not to share private keys with individual wallet addresses. As you can see, we always provide step-by-step assistance should any claim be addressed.
130  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 14, 2019, 06:37:24 AM

Our guidelines are compliant with international AML regulations and standards.
That's the main reason why this procedure is in place.
I don't really understand this. Was it because of security issue ("suspicious activity") or AML?
[/quote]
Reveal of suspicions activity implies we'd act within the frames of the AML regulations.
131  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 12, 2019, 01:35:03 PM

from what I saw, you are anonymous:

https://freewallet.org/about

and I do not see any license issued by any government that gives you authority to request documents from your clients, what authority do you need to report your wallet activities? because I'm not seeing another reason for you hold OP funds, and do not talk about your TOS, that this is already tiring



Our guidelines are compliant with international AML regulations and standards.
That's the main reason why this procedure is in place.
132  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 12, 2019, 07:18:29 AM
Hello,

As per our terms and conditions, we are authorized to perform the verification procedure: https://freewallet.org/terms (please read the 5th paragraph)

However, we are making sure to have our customers' accounts verified as soon as it is technically possible.

In your case, the risk-scoring algorithm has detected suspicious activity. For security reasons, we are not able to reveal all the details of this process.

Thank you for preparing the requested documents; we'll definitely get back to you today.
133  Economy / Scam Accusations / Re: Freewallet stole over $1,000 in ZEC from me! on: July 10, 2019, 09:14:18 AM
I had been using Freewallet for a little over a year. Last month they updated their software and REMOVED a (ZEC) wallet address I had been using for over a year and replaced it with a new one! They did NOT notify me.

Over $1,000 in ZEC was sent to the removed address (I landed a block) and they are giving me every story in the book as to why the money has not been returned to me. I am furious.

I plan on contacting Apple and Google and hopefully I can get their Apps removed so no one else will get robbed.

Hello Mark,

Checking your support ticket, I see that the ZEC transaction has been sent to the old ZEC address, thus, the funds were not reflected automatically in your account remaining in the old address. We registered your request and will process the transaction manually in chronological order.

To keep receiving funds without disruptions, please update your receiving address. Thank you!
134  Economy / Scam Accusations / Freewallet: transaction is refunded on: July 08, 2019, 12:45:44 PM
Hello yoozbit,

Please refer to the official notification published by our company previously: freewallet.org/blog/update-address
We've also sent newsletters about the coming change of wallet addresses.

Sorry to hear that you encountered this issue. We'll definitely get back to your transaction as soon as it is technically possible.

The part of transactions with similar issues has already been processed.  

We'll keep you posted.


UPD: Here is an important update: we've refunded your transaction.
 
Dear moderator, please note that the case has been solved and thus requires a relevant tag in the title.

UPD 2 Thanks for the edit!
135  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: July 03, 2019, 12:03:39 PM
Lying after lying


Hello,

As for the contact information, kindly refer to Clause 8:

https://freewallet.org/processing

We understand your deep frustration with the situation.
However, the on-chain transactions out of your account have already been completed, we are unable to retrieve it. Keeping 2FA protection enabled is crucial when you are handling transactions with such considerable amounts.
As you know, some exchanges have even made this feature mandatory for all their users.
We hope that you will focus on ensuring the highest possible security on your accounts after this incident.

Since access to your email was gained by the third party (a hacker), it could lead to change and removal of important details. We are here to assist as far as it comes to the investigation procedure initiated upon a relevant request of local authorities.

That's all the information that we can share at the moment.

We are always available for further official queries on our support channels.

Regards,
Freewallet.
136  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: July 03, 2019, 09:58:08 AM
REEWallet.org is a SCAM!!
Scammers site Link:https://freewallet.org/
Amount Scammed:120,000 USDT
 
Freewallet is a SCAM.
They use all the unusual activities as an excuse to steal the user’s money.
I have provided screenshots of all trading blocks and transactions.
They are looking for various reasons to verify me, and the requirements are very unusual.
I submitted
ID card, hand-held ID card photo, bank card, bank statement, handheld APP ID photo, 2 inch photo, utility bill

To ensure the security of the account, why does registration do not require so many frequent authentications?
We use the FREEWallet account to have a digital currency to perform frequent security authentication.

Hello wanghenlen,

No worries: your account is totally safe. We are running the verification procedure and reviewing the documents you've sent. Thanks for providing us with extensive information on your account, it helped a lot.
We'll be in touch with you until the procedure is over to make sure your withdrawal will be as smooth as possible.
 

As usual Freewallet is demanding document after document without explaining the reason why there were doubts about the customer in the first place. You have to love to harass your users and trash your reputation because every month we have another case of a freewallet customer complaining about your out of the blue verification process. As usual is always accounts with high balance. I am amazed that someone still is willing to trust you with a cent. Better solve this or I will have to change my feedback from neutral again to RED.

Hello,

You were one of the testimonies of a completed verification case yourself. Because the amount is not small, we want to make sure we are doing everything for safety and preventing illicit activities.
137  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: July 03, 2019, 09:56:42 AM
one of my friends waiting for receiving his money past 10 days

nothing happend!!!!!!

only saying be patient !!!!!!!!!!

one time christina another time paul !!!

what the hell is wrong there??!??!?!??!??!


u received money then u must transfer it to his wallet

Unfortunately, there are not enough details to answer your query. If you have your friends' support ticket numbers or User IDs, we will look into their cases.
138  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: July 03, 2019, 09:55:23 AM
Hello

I don't know you understand what I said or not? Have you ever read the story or not? You and your team are not able to answer my question. I never get the mentioned email.


Your team said my Gmail hacked too at the same time (joking?). If you right, give me exact Time and Date that your server sends mentioned email (Never and never sent. Because somebody changed my confirmation email at your website without my confirmation).

Several times I ask you for this information and each time you give a vague answer. Why?

Answer me here and provide us a link to your website that your address appears there. why you scare? Just give me your office address and manager name.

Several times I get similar this answered from your team: “our team will forward your request to the right person”

You are not responsible in front of the clients that trusted you. I'm not the only victim but hope to be final.


Please note that: You are harming your business by yourself not anybody else. You are not able to remove the story by wasting time.

Hello Ali,

The address and the email can be found on our website here: https://freewallet.org/processing Here is also described the procedure for processing legal requests. Please note they will not be carried out on social media platforms.

We can confirm that someone gained access to your email. Should you need anything else, let us know via email as described on our website.
139  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: July 02, 2019, 08:01:24 AM
Hello Ali,

Checking the exchange of emails you had with our agents, I see that they replied to your questions. All the information you asked is available to you:

Our address is mentioned on our website and emails can be sent to info@freewallet.org - our team will forward your request to the right person.

You can also find the sessions history in your App Settings to provide to your email provider.

Hope this helps to answer your query.
140  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: June 29, 2019, 04:27:58 PM
Hello

Free Wallet Team is Scammer. Do not trust them.
See the following story

https://freewallet.site/full-story.html

Hi Ali,

We understand you want to hunt down the guilty one for hacking your account, however, you are spreading false information across the Internet harming our business. Unfortunately, the hacker was able to withdraw your funds out of Freewallet and we are unable to retrieve them. If you would like to submit a report with the local authorities, please do so. In addition, we would like to emphasize that your account wasn't fully protected with all the available security features available in the app.
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