Freewallet is willing to scam there customers  in a heart beat  i exchange some eos for xrp a day ago but it never reached they never even sent the eos to exchange and gave me a fake hash to go with it then for hour support is telling me there working on it then just stopped replying the exchange  shows failed yet they never returned  my coins https://freewallet.org/tx/1e2c6266-b7dd-6cd1-3a35-524fbc92aecb

That's the second time i see you use OP's real first and last name... Are you sure he's fine with being doxxed on bitcointalk? I haven't investigated his claims (yet), but personally i would hate it if you would link my bitcointalk username with my real life name (even if i disclosed my real life name to you over facebook or some other social media system)

Freewallet is willing to scam there customers  in a heart beat  i exchange some eos for xrp a day ago but it never reached they never even sent the eos to exchange and gave me a fake hash to go with it then for hour support is telling me there working on it then just stopped replying the exchange  shows failed yet they never returned  my coins https://freewallet.org/tx/1e2c6266-b7dd-6cd1-3a35-524fbc92aecb

Only one e-mail was received.
Time has passed for too long. When others are give me transferred, you don’t told me keep screenshot.
I think this software, like other exchanges, is easy use to transfer.
When I first started using it, you didn't remind me
I have to contact others. I don’t know if others are willing to provide it after the contact, When I get it  after you may have more reasons to stop me.
I can only contact him to give me a chance to see if there is good news next week.

24 hours have passed, support ticket No. 170654 has no message to reply to me

I hope to resolve it quickly,
I have sent 78 emails to your customer service to resolve the problem.
I have submitted all the information I can submit.
The address including my coin is also the old address.My own address on other exchanges
Your security check is too complicated and very random, I hope you can consider the actual situation of the user.
It is designed to help users improve security, rather than preventing real users from using it.

Just to update that all has been resolved at the end.

A lot of KYC docs was required - more than any Exchange I have signed up before. But at the end, my faith was restored in Freewallet.org

The KYC process was less than a day - that I would say does impress me.

If someone does try to commit fraud via them, all I can say is GOOD LUCK!

Freewallet is a scam. You can read more in this thread: Freewallet.org is a fraudster who cheated me out of 15.2BTC

You can also review their trust page here: https://bitcointalk.org/index.php?action=trust;u=1177176

If the amount locked up by them was small, I would have advised against undergoing the KYC procedures at all, which is exactly what they want you to do so they can keep your money. They arbitrarily spring unannounced KYC on anyone who makes a large deposit, forcing you to hand over either your documents or your coins to them. Their ToS even contains borderline illegal terms which say they can keep all your funds if they think you have committed any "misconduct".

Be aware that you have now handed over all the information required to steal your identity to a bunch of unethical internet strangers. I would, at a minimum, be keeping a very close eye on your credit rating from now on.

In the future, never trust someone else to hold your coins for you. Use a software wallet like Electrum or a hardware wallet and be in control of your coins.

i honestly thought freewallet went the way of the dodo. i'm amazed they're still able to pull off the selective KYC scam in this day and age. the idea of people using a hosted wallet in 2019 just blows my mind.


excellent takeaway. at least you're coming out of this with a solid lesson learned.


i recommend removing these links from your OP, for privacy purposes.


Our verification procedures are not defined by the number of funds in the account.
i really hope you get it back. with that much dough on the line, i can understand why you're going through the KYC process.

I have gone through many Exchange registrations before, but never something to this level.

I dont know what to expect from them tomorrow, but will promptly provide accordingly. Will keep posted if it become ridiculous but being optimistic I can update this thread to something positive.

At the end they hold the keys to 6.2 BTC of mine...

The person who recommended you Freewallet doesn't know what he was talking about.
Freewallet isn't even a wallet, as you do not hold your privatekeys.

They often freeze funds, just like they did to you. Try any other wallet, a good option would be Electrum.org


I think they are not going to steal your funds, but you will need to go through that kyc verification, sadly, as they are holding your funds hostage until you give them your data (so they can inflate their data base and tag you as an investor/customer)

Hi guys

I was recommended to use Freewallet.org, i downloaded their app and did a test transaction without any issues.

As soon as i did a bigger transaction it took almost 3 hours before being displayed their side. I decided to withdraw the funds and was met with an email for further verification.

From what I have read on Bitcointalk thus far - this is going to be a mission to resolve. Let's see and will keep posted of my journey.

So important lesson learned - not your keys, not your bitcoin!!!

Follow their response here and will provide screenshots if it becomes nasty...

Hello,
 
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

I replied yes and received a follow up email with request where I responded in detail:

1) Screenshots from the source of deposited funds with the details of your incoming transactions (links to public explorers are not allowed); Source of incoming payment is from my Luno Exchange Wallet in South Africa. See attached image A - showing transaction today, Image B - showing actual transaction info on my Luno App.

2) Information about the origin of your funds. It can be screenshots showing the conversion of fiat money into the cryptocurrency, a list of exchange transactions or payments from mining pools; I made an Electronic Fund Transfer (EFT) from my account to my Luno ZAR Wallet where I purchased BTC via the Exchange today. See attached Image C - list of transactions and actuals fill on the Exchange, Image D - Transfer of the Funds from my bank account, Video E - showing the ZAR deposit and every purchase order filled on the exchange - the video is taken from my Luno App.

3) A clear closeup photo of your identification document (an international ID or a driver’s license in English) being held in your hand. Scanned images are not accepted; Attached as Image K and image L

4) Links to profiles in any social networks;
Facebook - https://www.facebook.com/xxxxxxxxxx
Twitter - https://twitter.com/xxxxxxxxxxxx
LinkedIn - https://www.linkedin.com/in/xxxxxxxxxxxx/

5) The utility bill payment receipt or your bank card statement where we can see the residence address (country, city, building and so on). We should be able to see your name in this document. Information should be in English; Utility Bill attached as Image F and Bank Statement attached as Image G

6) A photo of yourself in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID. Photo with Attention sign as Image H, My Freewallet App as image I & Image J

I then received the following response:

Hello,

Thank you for your cooperation!

Could you please clarify is there any possibility to provide a screenshot of transactions with more details?
We need to see the hash, the value and the address of your transactions.

Will keep posted on what comes next but I smell a rat here...

Is this your official bot on telegram ?

@FreeWallet_Orgbot

If this issue was indeed solved I would like to see some evidence of that. The OP hasnt been active for more than a month but this isnt evidence that he was able to withdraw his money. Freewallet pointed to this thread https://bitcointalk.org/index.php?topic=5128260.20 but I see no evidence of a resolution of the problem reported on this thread. I just supported the flag against freewallet. If they are legit they sure have abusive and non transparent practices. They cant just decided arbitrarily to whom they are going to demand documents under a mysterious and never explained "suspicious activity". As a minimum they should state some kind of amount that would trigger the block on the account and verification.

Who are these "very best industry specialists" exactly? Please provide links & info.

It's about time they made very clear, very obviously what people thinking of using it are getting themselves into.

At the very least the exchange function should be kept completely separate from the wallet function and KYC is forced on you before you can use it.

There's absolutely no mention of the risk of being locked on their site and no FAQ that vaguely mentions KYC either.