URSAY
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April 17, 2013, 03:08:12 PM |
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when are ya'll going to get funds at bitstamp? it's been 10 days yo
I hope to push your order thru soon. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 17, 2013, 03:09:15 PM |
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Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc. I DO have the receipt from wiring the money. including reference I.D. account number etc.
Providing any info is helpful. Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue. Alright. Date of transfer 04//12/13 Time 23:16:14 (Eastern standard time) Reference number :23438824 order amount: $498.93 (Not including zipzap fee) Do you want the zipzap biller information? And yes. I'm in the support sytem. Got a zipzap acct. # ? Yes. Its 754 049 468 Gave your order a manual push! You may see some results soon. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Thank you! When should i check back in here if I don't receive funds? Ask for another push with your zipzap # in 24 hours. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Ursay. I recieved this email. Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order
OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214 DestAccount: M22433805X QuoteID: 42c7cc14-8446-4094-a9aa-776899637143 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1366152400.93 APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'} FundsSent: $470.449 USD However. That is NOT my Mtgox account. This is M21345146XHow do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake What is your email?
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URSAY
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April 17, 2013, 03:10:24 PM |
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Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc. I DO have the receipt from wiring the money. including reference I.D. account number etc.
Providing any info is helpful. Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue. Alright. Date of transfer 04//12/13 Time 23:16:14 (Eastern standard time) Reference number :23438824 order amount: $498.93 (Not including zipzap fee) Do you want the zipzap biller information? And yes. I'm in the support sytem. Got a zipzap acct. # ? Yes. Its 754 049 468 Gave your order a manual push! You may see some results soon. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Thank you! When should i check back in here if I don't receive funds? Ask for another push with your zipzap # in 24 hours. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Ursay. I recieved this email. Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order
OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214 DestAccount: M22433805X QuoteID: 42c7cc14-8446-4094-a9aa-776899637143 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1366152400.93 APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'} FundsSent: $470.449 USD However. That is NOT my Mtgox account. This is M21345146XHow do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake ![Huh](https://bitcointalk.org/Smileys/default/huh.gif) This appears to be a quote of the above post with no additional info???
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URSAY
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April 17, 2013, 03:11:35 PM |
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I received an email from RC BitInstant, however they have not fixed my execution price and say that it is FEES for our service. It was an incorrect execution price and it was my understanding that it would be fixed. On top of that, I still wish for a refund of the fees as well, it makes no sense to pay for a service fee when you don't receive the service. The service fee was for receiving my BTC at the correct rate and promptly, which BitInstant failed on both accounts. I want the money I didn't receive from the execution price delay as well as a refund of the fees.
I had a similar email. I was told that at the time my order was submitted, the price was around 180$/BTC. In my order, after fees, it said I would be receiving 96.01$ worth of BTC (104$ total paid. 0.05$ kiosk fee, 3.95$ fee to zipzap, leaving a 100$ payment to Bitinstant, paying 3.99% to fees for transaction type of zipzap>bitcoin address). So by my math, I should have received approximately .5333889 BTC (96.01$/(180$/BTC)) I received .39751218 BTC, and I don't see anywhere on the BitInstant site (which was linked to me in the email) where another 20% in fees would come from, and .1BTC would be generous for a miner's fee. This issue has already been logged. Thanks for your patience.
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URSAY
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April 17, 2013, 03:11:57 PM |
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I went to Moneygram on April 7 & made a deposit to my account, I got the ZipZap confirmation/receipt via email, but never the Bitinstant, and I still have not received the coins.
Do you have any info about your order? I have the receipt from Wal-Mart/Moneygram & 2 of the ZipZap emails. zipzap acct. #s ?
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URSAY
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April 17, 2013, 03:15:01 PM |
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rstephe / mwp / Vict0ar / mroth7684 You should see a resolution today on your price execution issues. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) I received .4 more BTC. That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin. I made this purchase on the april 12 2013. 04/12/2013. at 1:35 PM Eastern Standard Time. The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time. The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC. Over this time, it was never near $116 per bitcoin. The high for the 18:00 UTC hour was 89.7. The high for the 19:00 hour was 95.89. ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2Fy9pRP1T.png&t=665&c=E4QdM9NIxMvG_Q) ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2Femm2AIV.png&t=665&c=wM_fGw0Xybc3Ww) So, I am clearly still owed money. You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC. $476.257605 / 89.7= 5.30944933 BTC I have been paid 4.10151298 BTC. So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTCI really have no idea how the research team came up with the price it did. https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111I will reopen your issue and look at it again. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 17, 2013, 03:16:58 PM |
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Everyone: My order was finally completed sometime today, resulting in a turn-around time of about 13 days. I did the cash -> address method. While I'm glad I got my money, I'm still pissed off at BitInstant. There don't seem to be any alternatives (yet) so I guess I'll wait a few months before trying their services again.
BitInstant: Fix your shit!
URSAY and other support staff: Thank you.
I'm sorry it took so long to resolve your issue. I hope we can better serve you in the near future! ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 17, 2013, 03:18:04 PM |
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It's been 5 days with no reply from BitInstant in regards to the ticket I created through your new contact page. Would like this fixed ASAP. Thank you OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a
Did you not receive an automated response which states that your issue is logged and we are working on a solution? Have you checked your spam folder?
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URSAY
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April 17, 2013, 03:18:57 PM |
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Please return my funds to me asap by bitstampvoucher by email, the order failed and now my funds are stuck in bitinstant, I want them back instantly like you promised!
Order ID d3f7ed17-dee4-44b7-b1c2-c1051c2da778 Quote ID c6f04d31-8a4e-427b-96a9-45d51637b929 Event ID 1ceeb5a5-a9bc-4a66-8676-1bc0ce587e2b
Have you logged your issue at our main support channel? bitinstant.com/contact ?
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URSAY
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April 17, 2013, 03:19:12 PM |
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I was just told by MTGOX that after 24 hours, bitinstant recalls the mtgox codes to their own account, and so the code that was emailed to me did not work. I made a deposit on 4/3/13 and it has still yet to show up. here are my details: OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c EventID: cddd62bf-4456-4b48-a1f0-575a01a7c26d
any help would be greatly appreciated as this is 500 dollars i can't afford to lose.
thanks.
Have you logged your issue at our main support channel? bitinstant.com/contact ?
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URSAY
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April 17, 2013, 03:19:53 PM |
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Have you logged your issue at our main support channel? bitinstant.com/contact ? Do you have a zipzap acct. #?
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URSAY
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April 17, 2013, 03:21:24 PM |
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A MONTH AND A HALF AND NOTHING YET PRICE HAS PLUMMETED AND STILL WAITING FOR SOMETHING AND THE CODE I WAS GIVEN DOES NOT WORK HERE IS THE INFORMATION FOR THE FOURTH TIME AND STILL NO MONEY OR RESPONSE FROM BIT INSTANT.
OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047 EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68 DestAccount: 16QH1HKxceUFUAmpz7iSNrtCby3qxEmqkQ QuoteID: c14a737d-9d41-48ff-9997-798dc956a800 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1364389981.14 APIResponse: MTGOX-USD-283LM-YXGDT-63XYS-B6622 FundsSent: $480.05 USD
PLEASE SNED ME MONEY THAT YOU HAVE LOST SO FAR ALSO CONSIDERING I LOST LIKE 300 PERCENT OF THIS WHILE THE BTC MARKET CRASHED AND YOU STILL HAVE NOT RESPONDED TO THIS CLAIM. ARE YOU EVER GOING TO REFUND IT ?
Have you tried redeeming your Gox coupon? What was the result? What is your email and Gox MX acct. #?
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Epicblood
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April 17, 2013, 03:21:48 PM |
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It's been 5 days with no reply from BitInstant in regards to the ticket I created through your new contact page. Would like this fixed ASAP. Thank you OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a
Did you not receive an automated response which states that your issue is logged and we are working on a solution? Have you checked your spam folder? Yes, 6 days now. and yes I checked my spam folder.
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URSAY
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April 17, 2013, 03:22:20 PM |
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7 Days and counting...
Do you have any order info? Have you logged your issue thru our main support channel? bitinstant.com/contact ?
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URSAY
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April 17, 2013, 03:23:35 PM |
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It's been 19 days...
zipzap info reference#: 46618435 account#:858585599 receive code:9611
Merchant ID/Account number: M64304837X Mtgox Account number: 304837 Mtgox username: roor25
Quote ID d3edb48f-2c48-4b01-8ea0-f92037ff09d2 Event ID 54b153c8-165a-47c9-a702-5233a2c257e9 Fees (inclusive) 3.99%% Amount you paid $340.0 USD Amount you will receive $326.434 USD Destination exchange MtGox Destination account M64304837X
Fri Mar 29 20:36:42 2013 54b153c8-165a-47c9-a702-5233a2c257e9 Quote for new transaction Fri Mar 29 21:23:15 2013 34ae2abb-3a9b-4b53-84ff-8e29eacbc98a New Order Fri Mar 29 21:21:41 2013 d82ffc9b-106a-419f-9bbc-719027bf60e1 MTGox Connection Error Fri Mar 29 22:11:46 2013 c9a327e3-f1f5-48f0-bb8f-ac68df3b9df8 Order executed - funds deposited at remote exchange
I'm showing your were issued a Gox coupon. Have you tried using it? What was the result? Do you have an email?
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URSAY
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April 17, 2013, 03:25:42 PM |
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It's hard to believe this is still going on and not fixed yet. Is Bitstamp going to be added back to Bitinstant and are transactions being processed without issue now?
It is my understanding that it is working. I believe that the bigger problem may be the fact that everyone in support is moving to a new software system which will allow us to serve you better. The beginnings of this are the main support channel at bitinstant.com/contact Organization is a bit messy now but we are doing our best to clean everything up and make this major upgrade. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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URSAY
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April 17, 2013, 03:26:20 PM |
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what the fuck bit instant! why do you have to scam people? you really don't make enough money already? bitinstant stole 2 496$ zip zap orders from me and refuses to respond it has been 11 days! all they do is give you a message saying they will take care of it and never do! im going to have to join the "bitinstant is a scam" movement trust me I wish it wasn't true but it is
We are not stealing NOR scamming. Do you have any order info that I can use to look up your issue?
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URSAY
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April 17, 2013, 03:26:46 PM |
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this is what yall sent me last week but i still have yet to receive my funds... can you please manually send those funds?
I need some info to help you! ![Sad](https://bitcointalk.org/Smileys/default/sad.gif)
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URSAY
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April 17, 2013, 03:27:50 PM |
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This seems to be the place where things get done. Will you please look into my order, it is showing as order complete and Order executed - funds deposited at remote exchange but if you check bitchain.info you will clearly see that the transaction did not occur, the order complete is what worries me the most
Your order status Order completed
Order receipt Quote ID 4b1c4bea-aaec-48ff-ba6f-73c443ef6cf2 Event ID f22064a3-1f18-4629-b9d2-1af263618865 Fees (inclusive) 3.99%% Amount you paid $20.0 USD Amount you will receive $19.202 USD Destination exchange Bitcoin Address Destination account 1LPCH1oS3aphfAT43hAbiQ426WEEVfDp9h
Timestamp Event ID Event type Tue Apr 16 08:21:18 2013 f22064a3-1f18-4629-b9d2-1af263618865 Quote for new transaction Tue Apr 16 09:15:31 2013 6299a835-25e5-4f73-b1b8-3dacc7b386af New Order Tue Apr 16 09:16:48 2013 0b9317d8-c665-4d6c-8a68-a94ded9270d3 Order executed - funds deposited at remote exchange
The quickest way to resolve your issue is thru our main support channel... bitinstant.com/contact
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URSAY
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April 17, 2013, 03:28:19 PM |
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How much lag time is there between the time the transaction begins and ends - and does it use the current market price for bitcoins?
Which type of transaction are you speaking of?
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