Official Newbie BitInstant Support Thread (Active Customer Support)

[noname6520]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

you aren't getting reimbursed.

[1715198177]

1715198177

[URSAY]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

I need your BTC addy that you want funds sent to and I will escalate your issue for someone to look into.

[URSAY]

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct?  If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

I sent you that email.  You made a cash deposit to your Gox acct.  We had no hand in executing your BTC purchase.

[evilzpet]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - boneddy2000@yahoo.com

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

Yes sir.  Sadly I cannot locate the quote ID and have spent several days trying to recover lost internet history to no avail so that is all I have to work with.

I've manually pushed both orders.  Please allow up to 24 hours to see any results.  Thanks! 

Much appreciated sir.  Keep up the good work!

[Cogine]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

I need your BTC addy that you want funds sent to and I will escalate your issue for someone to look into.

I appreciate your attentiveness Ursay. Here is my BTC address: 125bijLpVJbbpmdciefa1vZtW3uPLyjFmc. And the order ID is listed above.

Thanks,

jthev2005

[akabmikua]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it.  Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

[FYourself]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

[URSAY]

NEED INFO FROM USERS...forgive me if I am asking for this for a second time.

PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)

[URSAY]

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks! 

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

[akabmikua]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it.  Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

@URSAY,

Did you saw this? If yes, please reply something (anything!). It feels discouraging .

You have my email ID? Probably, yes. If not, should I PM you?

[TedDansonsHair]

NEED INFO FROM USERS...forgive me if I am asking for this for a second time.

PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)

Are you asking if I received the automated email saying that my issue has been logged? If so, yes, I received one for both of my issues.

[Vict0ar]

I will probably looking further into some logged price execution issues as well.  I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed?  Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

If you had us execute the BTC order then give me the BTC price at the time of your order.  Figure out what you received and do the math to tell us what we owe you.  Obviously the more info you can provide us with the better. 

My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time.  This corresponds with a MtGox time of 15:35.  This screenshot shows the MtGox prices for that hour.

https://i.imgur.com/QdOzUwE.png

If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out.  Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.

I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC.  I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC

Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb

Here is more info from this order:

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Order #  f2275a92-c99a-4be1-a106-3db4ddd1717f

https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587

[URSAY]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

I need your BTC addy that you want funds sent to and I will escalate your issue for someone to look into.

I appreciate your attentiveness Ursay. Here is my BTC address: 125bijLpVJbbpmdciefa1vZtW3uPLyjFmc. And the order ID is listed above.

Thanks,

jthev2005

Thanks! 

[URSAY]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it.  Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

@URSAY,

Did you saw this? If yes, please reply something (anything!). It feels discouraging .

You have my email ID? Probably, yes. If not, should I PM you?

If you have logged your issue at bitinstant.com/contact then we are currently working on your issue.  Thanks for your patience! 

[URSAY]

NEED INFO FROM USERS...forgive me if I am asking for this for a second time.

PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)

Are you asking if I received the automated email saying that my issue has been logged? If so, yes, I received one for both of my issues.

No I need your email addy.

[URSAY]

I will probably looking further into some logged price execution issues as well.  I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed?  Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

If you had us execute the BTC order then give me the BTC price at the time of your order.  Figure out what you received and do the math to tell us what we owe you.  Obviously the more info you can provide us with the better. 

My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time.  This corresponds with a MtGox time of 15:35.  This screenshot shows the MtGox prices for that hour.



If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out.  Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.

I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC.  I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC

Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb

Here is more info from this order:

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Order #  f2275a92-c99a-4be1-a106-3db4ddd1717f

https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587

email?

[akabmikua]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it.  Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

@URSAY,

Did you saw this? If yes, please reply something (anything!). It feels discouraging .

You have my email ID? Probably, yes. If not, should I PM you?

If you have logged your issue at bitinstant.com/contact then we are currently working on your issue.  Thanks for your patience! 

Okay, I have heard that before.

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

[URSAY]

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

I don't believe I ever asked you that.