URSAY
Legendary
 Offline
Activity: 1974
Merit: 1010
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May 14, 2013, 02:18:16 PM |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? |
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birdynbee
Newbie
Offline
Activity: 22
Merit: 0
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May 14, 2013, 03:51:50 PM |
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Yes, Thank you for getting back to me...perhaps I made an error. it is birdynbee@yahoo.com (I might have accidentally said google...oh man!..) I perhaps I had the exact same problem that Orwald Experienced. My Order was received [Mon May 13 04:58:02 2013] and ended up being cancelled due to the retry trigger. Automatic retry triggered. I filled out a form on your site about the order but any expediting on this would be greatly appreciated. My information for the transaction is a follows: Quote ID dedb8542-d49d-4866-bc9e-08275a162b16 Event ID e6707ddb-90b5-4668-a207-6f30f4e5fff2 Thank you...and hoping to no longer be frustrated by this... I placed an order earlier today, the timestamp from bitinstant was Mon May 13 03:07:13 2013
Something went wrong with my order and it had to retry with the message "Automatic retry triggered". This was a bit frustrating but I know sometimes things go wrong. It was retrying every 15 minutes until it updated with these messages: "Cancel outgoing payment" and "Outgoing payment canceled!". I opened a ticket just previous to this new message but I've only received automated replies so far. I only want to make sure my transaction will go through and that this isn't a big problem. I should also say that the only reason I decided to use bitinstant this time was because it was supposedly fast. The response time is pretty dismal so far I'm sorry to say. My transaction was guaranteed to be finished within a day so I'm not panicking yet but I am a bit worried due to the order page not updating anymore.
Thanks.
Orwald
Hello, We tried to speak with you regarding your issue thru our support system but your email address failed when we tried to respond. Do you have a working email address that we can use to communicate? Thanks. |
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URSAY
Legendary
Offline
Activity: 1974
Merit: 1010
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May 14, 2013, 03:55:42 PM |
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Yes, Thank you for getting back to me...perhaps I made an error. it is birdynbee@yahoo.com (I might have accidentally said google...oh man!..) I perhaps I had the exact same problem that Orwald Experienced. My Order was received [Mon May 13 04:58:02 2013] and ended up being cancelled due to the retry trigger. Automatic retry triggered. I filled out a form on your site about the order but any expediting on this would be greatly appreciated. My information for the transaction is a follows: Quote ID dedb8542-d49d-4866-bc9e-08275a162b16 Event ID e6707ddb-90b5-4668-a207-6f30f4e5fff2 Thank you...and hoping to no longer be frustrated by this... I placed an order earlier today, the timestamp from bitinstant was Mon May 13 03:07:13 2013
Something went wrong with my order and it had to retry with the message "Automatic retry triggered". This was a bit frustrating but I know sometimes things go wrong. It was retrying every 15 minutes until it updated with these messages: "Cancel outgoing payment" and "Outgoing payment canceled!". I opened a ticket just previous to this new message but I've only received automated replies so far. I only want to make sure my transaction will go through and that this isn't a big problem. I should also say that the only reason I decided to use bitinstant this time was because it was supposedly fast. The response time is pretty dismal so far I'm sorry to say. My transaction was guaranteed to be finished within a day so I'm not panicking yet but I am a bit worried due to the order page not updating anymore.
Thanks.
Orwald
Hello, We tried to speak with you regarding your issue thru our support system but your email address failed when we tried to respond. Do you have a working email address that we can use to communicate? Thanks. I have corrected your email and sent you a response thru our support system. Thanks. |
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birdynbee
Newbie
Offline
Activity: 22
Merit: 0
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May 14, 2013, 04:29:35 PM |
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Thank you for the great communication! Yes, Thank you for getting back to me...perhaps I made an error. it is birdynbee@yahoo.com (I might have accidentally said google...oh man!..) I perhaps I had the exact same problem that Orwald Experienced. My Order was received [Mon May 13 04:58:02 2013] and ended up being cancelled due to the retry trigger. Automatic retry triggered. I filled out a form on your site about the order but any expediting on this would be greatly appreciated. My information for the transaction is a follows: Quote ID dedb8542-d49d-4866-bc9e-08275a162b16 Event ID e6707ddb-90b5-4668-a207-6f30f4e5fff2 Thank you...and hoping to no longer be frustrated by this... I placed an order earlier today, the timestamp from bitinstant was Mon May 13 03:07:13 2013
Something went wrong with my order and it had to retry with the message "Automatic retry triggered". This was a bit frustrating but I know sometimes things go wrong. It was retrying every 15 minutes until it updated with these messages: "Cancel outgoing payment" and "Outgoing payment canceled!". I opened a ticket just previous to this new message but I've only received automated replies so far. I only want to make sure my transaction will go through and that this isn't a big problem. I should also say that the only reason I decided to use bitinstant this time was because it was supposedly fast. The response time is pretty dismal so far I'm sorry to say. My transaction was guaranteed to be finished within a day so I'm not panicking yet but I am a bit worried due to the order page not updating anymore.
Thanks.
Orwald
Hello, We tried to speak with you regarding your issue thru our support system but your email address failed when we tried to respond. Do you have a working email address that we can use to communicate? Thanks. I have corrected your email and sent you a response thru our support system. Thanks. |
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URSAY
Legendary
Offline
Activity: 1974
Merit: 1010
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May 14, 2013, 04:31:23 PM |
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Thank you for the great communication! Yes, Thank you for getting back to me...perhaps I made an error. it is birdynbee@yahoo.com (I might have accidentally said google...oh man!..) I perhaps I had the exact same problem that Orwald Experienced. My Order was received [Mon May 13 04:58:02 2013] and ended up being cancelled due to the retry trigger. Automatic retry triggered. I filled out a form on your site about the order but any expediting on this would be greatly appreciated. My information for the transaction is a follows: Quote ID dedb8542-d49d-4866-bc9e-08275a162b16 Event ID e6707ddb-90b5-4668-a207-6f30f4e5fff2 Thank you...and hoping to no longer be frustrated by this... I placed an order earlier today, the timestamp from bitinstant was Mon May 13 03:07:13 2013
Something went wrong with my order and it had to retry with the message "Automatic retry triggered". This was a bit frustrating but I know sometimes things go wrong. It was retrying every 15 minutes until it updated with these messages: "Cancel outgoing payment" and "Outgoing payment canceled!". I opened a ticket just previous to this new message but I've only received automated replies so far. I only want to make sure my transaction will go through and that this isn't a big problem. I should also say that the only reason I decided to use bitinstant this time was because it was supposedly fast. The response time is pretty dismal so far I'm sorry to say. My transaction was guaranteed to be finished within a day so I'm not panicking yet but I am a bit worried due to the order page not updating anymore.
Thanks.
Orwald
Hello, We tried to speak with you regarding your issue thru our support system but your email address failed when we tried to respond. Do you have a working email address that we can use to communicate? Thanks. I have corrected your email and sent you a response thru our support system. Thanks. Your order has been completed.  |
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rwheeler
Newbie
Offline
Activity: 30
Merit: 0
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May 15, 2013, 12:30:49 AM |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. |
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URSAY
Legendary
Offline
Activity: 1974
Merit: 1010
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May 15, 2013, 12:45:50 AM |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. I don't have any current PMs. You had not provided any info which would allow me to look up your order in your last posts. With the info you just provided, I can confirm you are in the support queue. I apologize for your delay and I hope that we can bring you a solution very soon. |
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Gareth Nelson
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May 15, 2013, 09:21:38 AM |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. I don't have any current PMs. You had not provided any info which would allow me to look up your order in your last posts. With the info you just provided, I can confirm you are in the support queue. I apologize for your delay and I hope that we can bring you a solution very soon. A manual transfer was performed for this order on may the 1st and that manual transfer executed fine. baggage - please check your emails including the spam folder and look for your VouchX code there, if you can not find it then we can resend the email but your order has in fact executed. |
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rwheeler
Newbie
Offline
Activity: 30
Merit: 0
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May 15, 2013, 11:41:18 AM |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. I don't have any current PMs. You had not provided any info which would allow me to look up your order in your last posts. With the info you just provided, I can confirm you are in the support queue. I apologize for your delay and I hope that we can bring you a solution very soon. A manual transfer was performed for this order on may the 1st and that manual transfer executed fine. baggage - please check your emails including the spam folder and look for your VouchX code there, if you can not find it then we can resend the email but your order has in fact executed. "A manual transfer was performed for this order on may the 1st and that manual transfer executed fine." In reply: Well Bitinstant says I received a voucher. I say I didnt. I have checked and double checked my email and believe I did not receieved the vouchx voucher code. I have checked and double checked everywhere I use vouchx coupons and no luck. To resolve this I believe Bitinstant should be able to provide the following evidence: -details of who the bitinstant rep was that send me this manual transfer -details of the manual transfer -send a copy of the voucher code to my email (as quoted in the order). If Bitinstant cannot do this (particularly providing the copy of the code they apparently send me) within the next few I must conclude I am being given the run-around. Regards |
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rwheeler
Newbie
Offline
Activity: 30
Merit: 0
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May 15, 2013, 12:25:27 PM |
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baggage,
Bitinstant says your issue is resolved. Could you write back and confirm or deny this.
thanks
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Gareth Nelson
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May 15, 2013, 01:10:39 PM |
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I just handled rwheeler's issue
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rwheeler
Newbie
Offline
Activity: 30
Merit: 0
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May 15, 2013, 01:27:50 PM |
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I just handled rwheeler's issue
I confirm. Issue resolved. |
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rafa10
Newbie
Offline
Activity: 50
Merit: 0
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May 15, 2013, 01:32:57 PM |
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Hello,
Could you please give me a manual push?
My payment has already been aproved by ZipZap (Account Number: 906198841)
My order info:
Quote ID: c4f9c1b4-7f8b-412c-9e68-bbd2dae00013
Event ID: 1518af69-0b6b-450e-8a49-0f9f969a9718
Already logged my issue at bitinstant.com/contact
thks
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Gareth Nelson
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May 15, 2013, 02:06:53 PM |
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Hello,
Could you please give me a manual push?
My payment has already been aproved by ZipZap (Account Number: 906198841)
My order info:
Quote ID: c4f9c1b4-7f8b-412c-9e68-bbd2dae00013
Event ID: 1518af69-0b6b-450e-8a49-0f9f969a9718
Already logged my issue at bitinstant.com/contact
thks
We haven't received the notification from zipzap on this payment, I will pass the details on so they can confirm it and push it directly. |
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kamizie
Newbie
Offline
Activity: 27
Merit: 0
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May 15, 2013, 05:17:50 PM |
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hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait? |
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URSAY
Legendary
Offline
Activity: 1974
Merit: 1010
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May 15, 2013, 05:20:23 PM |
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hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait? It appears your order was executed on 5/8 and sent to toanpham2105@gmail.comPlease check your spam folder. |
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meyoumeyou
Newbie
Offline
Activity: 27
Merit: 0
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May 15, 2013, 09:39:32 PM |
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can u tel me whats going on with a66737cd-9be3-4586-b788-3868d0e9eb61
4870a7c8-c2a7-4845-89ac-bc764e157ba6
it appears mtgox.com is having problems and you all cant deposit in my mtgox account, can i give you my btc address instead to send it to?
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URSAY
Legendary
Offline
Activity: 1974
Merit: 1010
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May 15, 2013, 09:58:44 PM |
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can u tel me whats going on with a66737cd-9be3-4586-b788-3868d0e9eb61
4870a7c8-c2a7-4845-89ac-bc764e157ba6
it appears mtgox.com is having problems and you all cant deposit in my mtgox account, can i give you my btc address instead to send it to?
Please log your issue at bitinstant.com/contact Shortly, when everything is operational at Gox we will be pushing thru orders like yours. |
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kamizie
Newbie
Offline
Activity: 27
Merit: 0
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May 15, 2013, 10:50:54 PM |
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hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait? It appears your order was executed on 5/8 and sent to toanpham2105@gmail.comPlease check your spam folder. If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox.  |
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scab
Newbie
Offline
Activity: 14
Merit: 0
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May 15, 2013, 10:51:18 PM |
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Used Bitinstant today. Got my money deposited in like 5 minutes. Did two different transactions. Very satisfied.
I suggest going to your destination site though. I went to mtgox and to blockchain.info and created accounts and followed their directions.
I also tried just going to Bitinstant and doing it directly, but somehow it didn't load right and it was confusing and a waste of time.
A very important thing is to check your email account for all the final directions.
Overall A+. There are tons of locations in town where I could use cash to deposit into Bitinstant. Just get ready to fill out the paperwork. Takes a few minutes.
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