★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! |||

Quote from: darenyu on May 05, 2018, 11:18:23 AM

@BitcoinVideoPoker

Trying to send you a pm but you have the newbie option turned off in your profile

Profile -> Personal message options -> allow newbies to send you PMs.

Hi darenyu,

We have that option turned off as we get inundated with spam PM's otherwise. Please feel free to email us at admin@bitcoinvideocasino.com

Cheers!

Hi folks!

Just wanted to make everyone aware that our current jackpots amount to a cool 494.314 BTC! Cool

As you can see above our Video Poker jackpot sits at 202.35 BTC, with our Slots jackpot not far behind at 191.35 BTC!

Also wanted to let everyone who might not already know that we do have a referral program where you can earn up to 25% of the House Edge, so you can passively earn bitcoins which are deposited into your account daily just by referring others to our casino.

We'll be running a referral promotion very soon so keep your eye on this thread.

Cheers!

Hi folks!

We have a couple of ad banners running here on bitcointalk at the moment - if you guys have spotted them and have any comments, critiques or suggestions on them we'd love to hear what you think!

Have you made any progress with the bug/glitch where the site freezes and the hand/spin doesn't become part of the play history?

Quote from: jonasBTC on May 24, 2018, 10:12:06 PM

Have you made any progress with the bug/glitch where the site freezes and the hand/spin doesn't become part of the play history?

Hi jonasBTC,

I have just sent a reminder to one of the other admins to double-check about this; either he or I will get back to you via email and post here also once he checks it out in his logs.

Cheers!

Ive been playing with you guys for a long time now, and though i love the casino site and the games. I kind of wish yall had more promotions or bonuses for players. Ive had some nice wins but also lost alot. Would make the losing phase alot more bearable with some strong "thanks for playing with us" bonuses from the site. Would also have me playing there more, but tbh i look for sites running bonuses and stuff first. Or contests.

Quote from: ccc222 on May 26, 2018, 07:54:56 AM

We'd love to give out some generous loyalty rewards to any of our players.
Please email admin@bitcoinvideocasino.com with your account ID or deposit address and we will gladly send out a bonus to everyone who qualifies.
Thanks for playing on our site!

https://bitcoinvideocasino.com/

Quote from: Bitinity on January 24, 2018, 07:42:12 AM

Quote from: BitcoinVideoPoker on January 23, 2018, 10:07:46 PM

Sorry.
There isn't any good excuse that it took a week to get this taken care of.
One of our team members who was responsible for this is dealing with some personal issues and dropped the ball on this.
The rest of our small team will work to make sure a delay like this doesn't happen again in the future.
We are one of the oldest and most trusted Bitcoin casinos in the world. We value all of our players and want them to feel valued too.

Good to hear that, probably you need to hire more members to manage your site especially for the deposit and withdrawal. So there will be someone to replace the position and job when the other one is getting personal issue or other issue that makes him unable to process something urgent on your site. Good thing is that the affected player could accept the situation wisely, appreciate him as well because he was able to wait patiently for his money.

Hey man i was looking through the posts and saw this. Thank you for your support, at that time i was thinking the site had ponzi'd lol because they took so long to reply. But in the end i was happy to have been refunded. This was the only time though ive ever had such a delay (ive emailed them alot when i lose accounts), usually they are swift in replying to emails.

Quote from: BitcoinVideoPoker on May 28, 2018, 06:13:24 AM

Quote from: ccc222 on May 26, 2018, 07:54:56 AM

This is very exciting to read! Im glad you guys are willing to show thanks to loyal players. Wish i had all the accounts ive ever used on the site but the ones i had saved i sent via email. Thank you! Cant wait for that new game too!

Hey guys, as you know I'm a big fan of your sites and I think you're trustworthy and good about following up promptly. However, I still have the ongoing issue of ZEC (from zecvideocasino) that was withdrawn and had never showed up. It has been nearly 5 days now, and although Gary assures me that this will happen, I'm really starting to freak out because I have yet to receive the payout promised. I know that you guys have a good rep and treat your customers right, but it is crucial that I receive this payout asap.... Please respond as soon as possible. Thanks, Nick

Quote from: nicklsu1 on May 30, 2018, 04:12:56 PM

Hi Nicklsu1,
Thank you for your patience. Your withdrawal has now been sent out, and I thought I should take a moment to update the community for the reason for the delay with the ZCash withdrawal.
Our main focus has always been Bitcoin, and it wasn't until the fees became so high that we ever considered using anything other than BTC.
That was when we setup our Zcash and Dash casinos.
Zcash recently had a node software upgrade that we were not aware of since we don't follow that community closely.
When the network upgraded, our node was no longer able to process the withdrawals automatically as usual.
We have now updated our own software and everything should be back to normal with instant deposits and withdrawals.

Are there any other coins you guys would like to see next?

Any update on the bonus ? Its been 3 days since i last heard anything from you guys via email, and i cant help but fear you guys might have forgotten since yall seem quite busy lately. Please update me when you can.

Quote from: ccc222 on June 01, 2018, 11:32:36 PM

Apologies for the delay on this, ccc222, we've been discussing internally on a new way to manage bonuses; we certainly haven't forgotten about you, and we'll get back to you shortly via email.

The most recent bonuses have now been sent out.

If any of you other good folks who play with us regularly would like to email us with a request for a loyalty bonus we'll be more than happy to see what we can do for you; just send us over your account's deposit address and we will gladly send out a bonus to everyone who qualifies.

Cheers!

Quote from: jonasBTC on June 08, 2018, 05:37:39 PM

Since you'd rather focus on banners and releasing other versions of the casino (and not fixing or even acknowledging the reported bug/issue)....Can you provide the Win/Loss/Push record for account 2ec08bf3f3 (since you also don't provide a hand/bet history so players can self audit)

Hi jonasBTC,

Apologies if we've skipped over this, can you email us the details of the issue once again to admin@bitcoinvideocasino.com? I'll ensure that it gets looked into with urgency. Please also either PM or email us the email address where you'd like us to send the Win/Loss/Push record for account #2ec08bf3f3.

Thanks!

Quote from: BitcoinVideoPoker on June 08, 2018, 07:00:37 PM

Quote from: jonasBTC on June 08, 2018, 05:37:39 PM

I didn't ask for a csv or anything else. But you restrict the history from players so they can only see the last 20 hands (and even then it's often less than 20 if the bonus game is engaged)

How can a person trust this site if it takes this long (we're now on day 10) to get something as basic as the win/loss/push record.

Quote from: jonasBTC on June 18, 2018, 03:19:22 PM

Hi jonasBTC,

We did mention that we would provide the requested win/loss/push record in .csv format and you're absolutely right, this should have been provided within an absolute maximum of 24 hours. As mentioned in response to your private message we're a very small team and there are other projects on the go, however this should certainly not be resulting in a lacklustre experience for players on the casino(s) when it comes to support and requests. It's inexcusable, and we absolutely must do better.

The game history is not restricted from players due to any malice on our part, it just wasn't deemed necessary to make more than 20 games available in the history. As mentioned via PM I'll see what we can do in terms of longer game histories, and any suggestions for the number of games in the history would be welcomed.

I have to disagree that our trustworthiness is in question here; we have always been a trustworthy casino which operates with transparency and provable fairness, and we've always done right by our players. We do, however, certainly have to step up our resolution times to get things back to the way they were previously. No excuses, and absolute admission of a failing on our part there - we'll strive to better!

Quote from: BitcoinVideoPoker on June 19, 2018, 01:44:56 AM

Quote from: jonasBTC on June 18, 2018, 03:19:22 PM

@jonasBTC:
The CSV has now been sent via email to the address you mentioned via PM. We'd also like to provide you with a bonus by way of apology for the delay, and hope that you'll give us another shot to impress once everything has been ironed out. Very sorry once again for the delays.

Cheers!

Quote from: jonasBTC on June 20, 2018, 07:30:39 PM

2 weeks just to get a basic hand history.

I absolutely agree with you, jonasBTC, that timeframe is completely unacceptable! On the back of this issue we're going to be making all player history accessible and downloadable for increased transparency, and to enable players to self audit. This is now on our roadmap for implementing.

Quote from: jonasBTC on June 20, 2018, 07:30:39 PM

And the reason the bonus rules aren't explained on the site, is because no one has asked for them previously.

Considering how many apologies you've made for slow/bad customer service, can you really say no one else has asked with any certainty?

We're currently making team changes to ensure a speedy resolutions to any issues that are raised. This will vastly cut down the slow issue resolution times. I can't say with 100% certainty that no one else has asked for the bonus rules but searching through our email inbox for anything related doesn't show any other requests for that so I am relatively certain.

Quote from: jonasBTC on June 20, 2018, 07:32:33 PM

"it just wasn't deemed necessary to make more than 20 games available in the history"

If a person opts in to the bonus game (blackjack) and they get a 7 (77 or 777) - the play history shows that result, and excludes the game played.

So it may display 20 - but often you see less than 20.

I agree that isn't ideal, and this will be remedied when all player history is available for download. We will also be showing the last 100 games in the 'My Games' tab rather than just 20.

We're very happy to take player feedback on board regarding any aspect of the casino, and if something makes sense and fits with other changes or planned updates we're more than happy to implement it.

Blackjack is a fucking scam on this website.

20

20

20

20

20

21

16 draws 21

14 draws 21

20

21

21

YEAH SURE LOW HOUSE EDGE YEAH SURE FUCKING SCAMMERS DONT PLAY HERE UNLESS YOU WANT TO HAVE DEALER GET TWENTY 5 TIMES IN A ROW AND ALWAYS DRAW TO 21 ON BUST HANDS

FUCKING SCAM

Nice win the other day on the Zcash site.....

I have a feeling you'd hate to know who hit that slot jackpot..... You can admit you "dislike" me, hahahahahahahaha, hence the reason I don't use the obvious username anymore....

hahahahhahahahaha (I know u wouldnt/cant do anything even if i did), but it cant hurt to just use a different username..... lolololol

You choose to run a cryptocurrency gambling site, you HAD to have predicted people like me were going to give u long lasting problems...... hahahahahahahahahahahhaha

anyway, I was crazy excited, 12.6 Zcash, i hadnt realized the price for Zcash dropped so much, i thought it was like in the high 200's......

regardless i def cant complain. (THIS ONE AND ONLY TIME YOU'LL HEAR ME SAY THAT)