Off-Topic

[Silvas]

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business.  The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

Again, blame us WHEN we fail.

You'll note I didn't 'blame' you for anything (other than arrogance which I stand by), nor did I say you would fail.  I said it was arrogance, and refuted your assertion that you've done everything the best you could.  nothing more, nothing less.
Nobody, myself included, can say with certainty that you will or won't fail.  That's for time to tell.  What I can say is that by not testing you're taking risks that increase the chances of you failing.  
Not only is there nothing wrong with expressing that, it could also have been useful in that the possibility existed that it would make you stop and think "huh, ya know, maybe it would be a good idea to test just to be sure".

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[klee]

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business.  The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

Again, blame us WHEN we fail.

Problem is that IF you fail we will pay more than you...(for that particular issue)

[klee]

Sure 
Its one of the reason i dislike programming

[klee]

On another note I had a question about your hosting service.
When it becomes not profitable to mine and the fees are bigger than the value in usd of coins mined, how do we proceed?
Does it automatically stop mining the month when the profit becomes <=0 ?
Any options available on the fate of the hardware?

[atomicchaos]

Edit - Removed personal insult on Bargraphics. I don't need to stoop to his level.

[atomicchaos]

Can we stop using "IF"?

I'm sure people will stop using "IF", when they are presented with more than empty promises (Im not referring to the technical items here either, mainly your customer service, dating back to the promise to email everyone their expected shipment date, which was a pretty dumb promise, with the unknown status of chips). How about expanding upon your message stating that you knew you failed on customer service and were taking steps to fix that.

Like? Maybe answering a couple tickets while you post here?

[atomicchaos]

The bolded part of your post is what I was referring to, and I stand by my statement.  Using a negative connotation; an implication that I am just some amateur who thinks he know something (and that's precisely what 'armchair engineer' implies) and then following that up with derisive sarcasm.

He only knows one way of dealing with people that disagree with him. Since he cannot go toe to toe with them intellectually, he resorts to personal attacks.

[atomicchaos]

Uh Oh, someone got Atomics panties in a bunch. He's on a posting spree!

Yea, I saw how you did this on another thread to someone else, it was quite clever..  Now, we both know you're reading this, as you've demonstrated by responding to me before when "ignored" even when noone else quoted the message. Best of luck with your fight. I do wonder how your mind works.. "I'll show him, I ignored him.. He won't believe me unless I post screen shots". Frankly, I'm beginning to wonder how you would even turn an ASIC on.

He's on a roll!

[-Redacted-]

yeah - I have him on ignore, too.... 

[Vigil]

TerraHash, Did Avalon not agree with you that they would have your chips delivered within 9-10 weeks from purchase? Has not that time-frame come and gone? I would like to know whether you have been in contact with the other group buy leaders in regards to some plan for seeking compensation from Avalon. Or have you been seeking such on your own? If so, is it possible for you to comment on the status of such conversations? If not, why not?  

[ak49er]

If not, why not?  

Purely a guess on my part, but the answer to this is probably "because it's none of your business."

[gbx]

wtf - this thread sucks.

he doesn't have chips...  how are you going to get your order? 

chips have been ordered.  when he receives them, you will get your order in two weeks from the delivery of the chips.

besides that.  what the fuck is everyone bitching about?  you knew the risks going in.  pull up your big boy pants and wait for the announcement the DHL truck has delivered the chips.

[knightlife999]

Anger junkies are in force today... I don't know how some of you guys do it.

Glad to hear that things are about to move forward Amir. Thanks for the updates. I've got my gear ready to put those boards to work.

[MinermanNC]

wtf - this thread sucks.

you just now realizing that...lol. I guess some are just content to wait until the cows come home" by golly!

[gbx]

wtf - this thread sucks.

you just now realizing that...lol. I guess some are just content to wait until the cows come home" by golly!

No, I'm just now saying it.  I realized it quite some time ago, but was hopeful that chips would arrive.

I'm just surprised at how abusive people can be to someone who's really trying to make this bird fly...  We could all go through the proverbial tapes and forensically analyze and pick apart versions of truth.  But so far, TerraHash seems to be as straight shooting as they come.  I wouldn't worry about parts from Mouser or Digikey, those can be there next business day.  Asic chips seem to take a millennium in bitcoin time.

And with all the abuse, he's kept it professional.

And I guess waiting for the cows to come home seems like the only thing one can do in this point.  Forcibly refunding seems dishonest to me; what else is there to do?

[Silvas]

wtf - this thread sucks.

you just now realizing that...lol. I guess some are just content to wait until the cows come home" by golly!

And I guess waiting for the cows to come home seems like the only thing one can do in this point.  Forcibly refunding seems dishonest to me; what else is there to do?

I'm legitimately curious - would you have the same opinion if, for example, you pre-ordered (and paid in full up front) say a PS4 from gamestop and they said no refunds, and then Sony didn't deliver PS4s to their customers, didn't tell anyone what what going on for weeks on end and then came up with some shaky excuses and went silent again and nobody had any idea when or even if the PS4s would ever show up?
Would you just sit back and say yo gamestop it's cool; I know it's not your fault and you've got my money, and I have no merchandise, but I'll just wait until who knows when?
What if the unthinkable occurred and the PS4s never showed up?  What would you do then?

 

[bluefin]

Did anybody ever get Amir or Justins information and credentials like Bitcoinarama asked 3 months ago?

Could we poss have the names and faces behind the venture please? And any relevant backgrounds. It's kinda nice to know who's who, increase confidence, etc...

[bluefin]

wtf - this thread sucks.

you just now realizing that...lol. I guess some are just content to wait until the cows come home" by golly!

And I guess waiting for the cows to come home seems like the only thing one can do in this point.  Forcibly refunding seems dishonest to me; what else is there to do?

I'm legitimately curious - would you have the same opinion if, for example, you pre-ordered (and paid in full up front) say a PS4 from gamestop and they said no refunds, and then Sony didn't deliver PS4s to their customers, didn't tell anyone what what going on for weeks on end and then came up with some shaky excuses and went silent again and nobody had any idea when or even if the PS4s would ever show up?
Would you just sit back and say yo gamestop it's cool; I know it's not your fault and you've got my money, and I have no merchandise, but I'll just wait until who knows when?
What if the unthinkable occurred and the PS4s never showed up?  What would you do then?

 

They wont answer this because they are delusional, have no other recourse but to wait or they are simply to proud to admit they backed a lame horse.

[mrthundercleese]

wtf - this thread sucks.

you just now realizing that...lol. I guess some are just content to wait until the cows come home" by golly!

And I guess waiting for the cows to come home seems like the only thing one can do in this point.  Forcibly refunding seems dishonest to me; what else is there to do?

I'm legitimately curious - would you have the same opinion if, for example, you pre-ordered (and paid in full up front) say a PS4 from gamestop and they said no refunds, and then Sony didn't deliver PS4s to their customers, didn't tell anyone what what going on for weeks on end and then came up with some shaky excuses and went silent again and nobody had any idea when or even if the PS4s would ever show up?
Would you just sit back and say yo gamestop it's cool; I know it's not your fault and you've got my money, and I have no merchandise, but I'll just wait until who knows when?
What if the unthinkable occurred and the PS4s never showed up?  What would you do then?

 

They wont answer this because they are delusional, have no other recourse but to wait or they are simply to proud to admit they backed a lame horse.

Yeah I know plenty of folks who had to wait a long time for their ps3 pre-order because Sony didn't ship enough to the retailers initially. Noone burned down any gamestops.

We all knew there was a chance this thing would arrive late . That's the game in the bitcoin arena at the moment. Everyone delivers late. Not just TH. I still believe TH will deliver once Avalon does. Barking at TH won't make things magically appear so it's wasted effort.

[Silvas]

They wont answer this because they are delusional, have no other recourse but to wait or they are simply to proud to admit they backed a lame horse.

I tend to equate it more with the typical issue of such and such doesn't bother me so it shouldn't bother anybody else.
I've never said anybody else should get refunds or be pissed at TH or be mad or anything.  I've not once said that anyone should share my opinion; only recognize that those of us who choose to use the relevant laws and regulations for their intended purpose aren't doing anything wrong.
It's a little off-putting to have the other side keep insisting that those of us who recognize and acknowledge that the situation isn't TH' fault but that doesn't change the fact that we aren't willing to sit back and lose our money are doing something wrong, or are assholes, or whatever.

It's also a bit mind boggling the apparent attitude people have that 'we took the risk' and don't seem to think that any risk should be borne by TH- yes we took a risk.  We took a risk that merchandise would be delivered late or not at all, but that risk was tempered (for those of us in the US) by consumer protection laws that say we are entitled to 100% of our money back if we don't get our merchandise.  TH is looking to profit as a business; that means taking the risk that your supplier doesn't deliver, your project fails, whatever and you have to return everyone's money.

Why do they seem to think that TH should get a pass and be able to make a profit while bearing no risk, putting 100% of the risk on the customers?  I honestly can't wrap my head around it.
The only thing I can come up with is it's like the whole Apple/Android thing - some people are rabid about defending their chosen camp