mega63
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 Offline
Activity: 2
Merit: 0
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December 03, 2019, 04:46:29 AM |
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Hello,
Recently I withdraw my Bitcoins from Bitstamp to kraken using my old address (2017). After 6 confirmations, I noticed that the bitcoin is not on my account. I had a conversation with the support team and told me that my bitcoins would be delayed due to changes of address and will be charged by a small fee which is okay with me. I asked them at least a timeframe when will be updated and they told me that it can take months depending on the developer.
Is there any thing I could do to expedite the process and getting my bitcoins from my old address to newly generated address? I think it would be unfair if I will wait for months.
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Totscha
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December 03, 2019, 09:01:13 AM |
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Hello,
Recently I withdraw my Bitcoins from Bitstamp to kraken using my old address (2017). After 6 confirmations, I noticed that the bitcoin is not on my account. I had a conversation with the support team and told me that my bitcoins would be delayed due to changes of address and will be charged by a small fee which is okay with me. I asked them at least a timeframe when will be updated and they told me that it can take months depending on the developer.
Is there any thing I could do to expedite the process and getting my bitcoins from my old address to newly generated address? I think it would be unfair if I will wait for months.
Be happy that you will be getting them at all. I've heard plenty of stories from people who got nothing in these cases on other exchanges. |
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mega63
Newbie
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Activity: 2
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December 03, 2019, 02:57:26 PM |
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I know and appreciate it. Just want to have an idea how long?
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kraken-conor
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Activity: 13
Merit: 0
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December 05, 2019, 01:50:06 AM |
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Hello,
Recently I withdraw my Bitcoins from Bitstamp to kraken using my old address (2017). After 6 confirmations, I noticed that the bitcoin is not on my account. I had a conversation with the support team and told me that my bitcoins would be delayed due to changes of address and will be charged by a small fee which is okay with me. I asked them at least a timeframe when will be updated and they told me that it can take months depending on the developer.
Is there any thing I could do to expedite the process and getting my bitcoins from my old address to newly generated address? I think it would be unfair if I will wait for months.
I know and appreciate it. Just want to have an idea how long?
Hi mega63, Conor here from Kraken. I understand it must be frustrating to hear there will be a delay in the crediting of your funds. Based on the response you got from our support team, it sounds like you deposited to an expired address. Please note we have warnings on the deposit page asking clients not to do this, as well as mention of this in our support articles. Please see: https://support.kraken.com/hc/en-us/articles/201647713-Cryptocurrency-deposit-address-expiryUnfortunately, we can't provide an ETA for when it will be credited because of the fact that it is reliant on developer intervention. We're grateful that you have an understanding attitude on the matter, and we appreciate your patience. If there is anything else we can help you with please let us know. |
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gentlemand
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Activity: 2590
Merit: 3008
Welt Am Draht
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December 09, 2019, 03:47:17 PM |
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I've noticed Kraken have added GBP deposits and withdrawals including faster payments which is great news. https://blog.kraken.com/post/3096/new-options-for-gbp-funding/Can anyone from there confirm that you don't have to register with some no mark third party to use it? |
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LeGaulois
Copper Member
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Activity: 2870
Merit: 4094
Top Crypto Casino
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December 10, 2019, 02:15:08 AM
Last edit: December 10, 2019, 02:29:28 AM by LeGaulois |
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Sorry but you need to have an account with Etana custody service, complete their KYC process, and open a joint account (venture) with Kraken using your public account ID Etana custody service integrates with Kraken, providing you access to multiple funding methods. Once your funds are in Etana custody, we can use them to fund your Kraken account. Edit: @Gentleman oh, got it, but I haven't the option to use Clear Junction, so I can't tell. When I navigate to Funding > Search for GBP > Click Deposit, I only see Etana. @Kraken Since when the Swiss Franc is considered a cryptocurrency  Someone hasn't had enough coffee in the office?  |
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gentlemand
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Activity: 2590
Merit: 3008
Welt Am Draht
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December 10, 2019, 02:19:44 AM |
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Sorry but you need to have an account with Etana custody service, complete their KYC process, and open a joint account (venture) with Kraken
using your public account ID
This isn't Etana. No goddamn way would I sign up with them. They sound like deadbeats. This is a new service with an operation called Clear Junction. There's no indication of needing a separate sign up. I'd like that to be confirmed. I won't bother if it is required. |
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Kraken-Chase
Jr. Member
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Activity: 59
Merit: 2
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December 10, 2019, 03:11:17 PM |
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gentlemand, I can confirm that you do not need to register with a third party to utilize the new ClearJunction GBP funding method. @Kraken Since when the Swiss Franc is considered a cryptocurrency Someone hasn't had enough coffee in the office? LeGaulois, A fix for this should be pushed out soon, thanks  |
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Kraken-Chase
Jr. Member
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Activity: 59
Merit: 2
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January 21, 2020, 07:22:14 PM |
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 Algorand (ALGO) Trading is Coming to Kraken on January 22We are pleased to announce that Algorand (ALGO) will be listed on Kraken starting January 22.What time will funding and trading start?- Funding: Kraken will enable deposits and withdrawals for ALGO at approximately 14:30 UTC on January 22.
- Trading: The first trades will start shortly after funding is enabled as sell orders cannot be placed until deposits clear. The initial trading minimum will be 50 ALGO.
- Updates will be posted on the status page (https://status.kraken.com) near launch time.
Trading Pairs- ALGO/USD, ALGO/EUR, ALGO/XBT, ALGO/ETH
For more details, please check out our latest blog post: https://blog.kraken.com/post/3494/kraken-launches-algorand-trading/Feel free to let us know if you have any questions! |
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mescalito
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February 11, 2020, 08:31:42 PM |
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Does Kraken plan to allow holding leveraged positions for more than 1 year for non US residents?
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Kraken-Chase
Jr. Member
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Activity: 59
Merit: 2
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February 13, 2020, 06:11:56 PM |
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Does Kraken plan to allow holding leveraged positions for more than 1 year for non US residents?
While there are no immediate plans to adjust margin financing term limits, we'll make certain your interest is forwarded to the team. |
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figmentofmyass
Legendary
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Activity: 1652
Merit: 1483
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February 13, 2020, 08:43:02 PM |
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can someone at kraken comment on cases like this (of which there appear to be many) where hackers are able to disable 2fa without 2fa authentication? On my screenshots: 1- The logs make it easy to identify the connection of January 15 with an error of the 2FA master key and another test on January 16 with an error of 2FA and 3 days after January 19 no need for 2FA Kraken opened the doors. 2- I have had the experience for the past 3 days by putting in a false key master, therefore an error and this evening I was able to log in without a key master. So theft could never have happened without this help from Kraken !!!! logs and Kraken's Flaw: https://private.joomeo.com/users/atmicroservices/albums/NWtZVkc3YjjFQjiJ6eZdHA/files/NWtZVkc3Yjg2bLiFUIymp4sVpBTKAjIsMr Arhab also, PSA about a recent lawsuit which IMO reflects really poorly on kraken: Kraken issue a privacy invading subpoena against Glassdoor |
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asche
Legendary
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Activity: 1484
Merit: 1489
I forgot more than you will ever know.
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February 14, 2020, 12:33:30 AM |
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Hello,
I wanted to access my kraken account, which I didn't use for some time.
I have all access information, including 2FA AND email.
However it looks like 2FA is not working.
I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.
However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.
Is that a common issue? What documents do you need to reset 2FA?
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kraken-conor
Newbie
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Activity: 13
Merit: 0
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February 14, 2020, 12:51:56 AM |
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Hello,
I wanted to access my kraken account, which I didn't use for some time.
I have all access information, including 2FA AND email.
However it looks like 2FA is not working.
I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.
However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.
Is that a common issue? What documents do you need to reset 2FA?
Hi there, It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings. If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account. To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further. Let me know if you have any questions. |
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asche
Legendary
Offline
Activity: 1484
Merit: 1489
I forgot more than you will ever know.
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February 14, 2020, 12:54:26 AM |
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Hello,
I wanted to access my kraken account, which I didn't use for some time.
I have all access information, including 2FA AND email.
However it looks like 2FA is not working.
I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.
However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.
Is that a common issue? What documents do you need to reset 2FA?
Hi there, It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings. If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account. To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further. Let me know if you have any questions. I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end... I will stay the process as soon as I get access to a computer. |
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asche
Legendary
Offline
Activity: 1484
Merit: 1489
I forgot more than you will ever know.
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February 14, 2020, 01:27:46 PM |
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Hello, I wanted to give it another try, but no way to get to the login page on this computer... Oops!
An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.
Access denied
This website is using a security service to protect itself from online attacks.
Ray ID: 564f5d7e5ad5f9f3
Timestamp: 2020-02-14 13:24:56 UTC
Your IP address: 104.129.196.69
Requested URL: kraken.com/sign-in
Error reference number: 1020
Server ID: FL_14F281
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36 Is there an issue using Zscaler? |
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kraken-conor
Newbie
Offline
Activity: 13
Merit: 0
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February 18, 2020, 04:59:48 PM |
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Hello,
I wanted to access my kraken account, which I didn't use for some time.
I have all access information, including 2FA AND email.
However it looks like 2FA is not working.
I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.
However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.
Is that a common issue? What documents do you need to reset 2FA?
Hi there, It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings. If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account. To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further. Let me know if you have any questions. I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end... I will stay the process as soon as I get access to a computer. It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message. Hello, I wanted to give it another try, but no way to get to the login page on this computer... Oops!
An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.
Access denied
This website is using a security service to protect itself from online attacks.
Ray ID: 564f5d7e5ad5f9f3
Timestamp: 2020-02-14 13:24:56 UTC
Your IP address: 104.129.196.69
Requested URL: kraken.com/sign-in
Error reference number: 1020
Server ID: FL_14F281
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36 Is there an issue using Zscaler? Yes, I believe the issue here may be Zscaler. We use Cloudflare for DDoS protection and security, this may be blocking access from Zscaler. Are you getting any error message? Can you please try accessing our site without using Zscaler? |
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asche
Legendary
Offline
Activity: 1484
Merit: 1489
I forgot more than you will ever know.
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February 18, 2020, 05:02:19 PM |
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No with this computer I cannot. It's very unfortunate that this is an issue.
Could you please look into it?
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kraken-conor
Newbie
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Activity: 13
Merit: 0
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February 19, 2020, 02:15:56 AM |
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No with this computer I cannot. It's very unfortunate that this is an issue.
Could you please look into it?
I can not personally vouch for Zscaler or recommend the use of their service. It may be best to access Kraken without using Zscaler. However, if you wish to use it, I have a found a guide on their website explaining how to whitelist websites. Please feel free to whitelist Kraken using this guide: https://help.zscaler.com/zia/whitelisting-urls |
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samlitecoin
Newbie
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Activity: 20
Merit: 0
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March 09, 2020, 02:09:16 AM
Last edit: March 09, 2020, 02:33:32 AM by samlitecoin |
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I have a problem loggin in to my Kraken account.
I have my username and password but since my old mobile was lost my new mobile does have authenticator on it but that does not respond anymore to kraken.
in other words I can not do Two-factor authentication anymore.
I do not have a master password either.
I only use my account once a year or so, I am not really remembering how that thing worked with the Two-factor authentication when I first installed it.
can you please help?
also: chat is NOT working:
Need some more help?
Chat directly with one of our client engagement specialists about your specific needs
Chat Now
that only results in a java script error message both on firefox anf google chrome
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