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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607335 times)
princesspanda
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December 30, 2017, 03:19:13 AM
 #5901

Hi Kraken-Septimus,

Ticket #1200829
I just submitted information for tier 1 and 2 verification, and it's been a few days. Is it possible that you can escalate my ticket? Thanks.
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Shamane
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December 30, 2017, 06:23:32 AM
 #5902

Hi kraken (septimus ?),

ticket 1159454 : my withdrawal "on hold" for 3 days now.
i can't escalate it because can"t open our google form with ie/moz/chrome Sad
Understand as all you are in holidays, but if you can make something Smiley

regards

Kloug
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December 30, 2017, 06:38:33 AM
 #5903

I was gonna do some arbitrage on Kraken since the BTC is quite expensive there ATM. My god, it's STILL as broken as when I left. How come it still has users? Who's ok with such a high lvl of crap?
Wait no, it's not still as broken. It's not just loging/logout/pretty much anything errors that I get, the tradeview app simply freezes in my FireFox now. Just wow, how is this thing still alive?
xoninu
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December 30, 2017, 08:42:23 AM
 #5904


Hi Kraken-Septimus, I did that and I got tier 2 verification this morning. I have another support ticket and already escalated regarding tier 3 verification.

Thanks.

Hi xoninu. I'm glad to hear it. I hope your Tier 3 ticket can be handled as quickly as possible. Thanks for your patience.


Hi Kraken-Septimus, I have been trying to get Tier 3 verification since I was verified for Tier 2 and I am always getting the following error after I press the Get Verified button:

Error 502 Bad gateway

I am using chrome browser.

Is there another way how I can submit my documents for Tier 3 verification?

Thanks.
Joh3nny
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December 30, 2017, 11:31:43 AM
 #5905

Hi
I have made a deposit 1 week ago and my money is not credited. Nobody reply my ticket. Request #1189883
Anyone from support to help me?
Ty
sonset
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December 30, 2017, 03:21:13 PM
Last edit: December 30, 2017, 05:30:06 PM by sonset
 #5906

hi kraken!

my ticket is #1198597

I made a deposit in EUR into my account. By this time, the money is "On Hold".
Can you help me please?

NEWS: Deposit has just been accredited, thanks!
brbcn
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December 30, 2017, 05:50:51 PM
Last edit: January 03, 2018, 08:36:49 PM by brbcn
 #5907

Hi Kraken:

Ticket 1199997 here.

I was trying to create a new XBT withdrawal address last night. On verification email something was wrong and accidentally my account was locked. When I try to login a message says "account locked". I sent a mail requesting my birthday, my name, my account balances.... but no one answer me from kraken support. I escalated my ticket too.

Please, unlock my account. I will edit my bitcointalk message as soon as you unlock it.

Thank you very much!

EDIT: Not bad at all. Quickly support assistance. Today I check my account and it works again. Support sent me one email about processing and scalated ticket one day after my account was locked. January 2 they sent me another email and today January 3 all is working on my account again.

Thanks! Support works better than your web platform, Kraken! LoL
wackojax
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December 30, 2017, 07:07:14 PM
 #5908

I'm pissed at Kraken
i wanted to make a transaction and got error messages.

i did not have ONE confirmation of my transaction.

i had messages try again...
i did
 no confirmations.

then half an hour later i realised something went wrong.
a few transactions were processed !!! i NEVER had one confirmation only error messages !

your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did not want made me lose 500 ripples !!!

i want it back
I'm pissed !

ticket 1204894
Kraken-Septimus
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December 30, 2017, 09:42:48 PM
 #5909

Ticket 1195561 (have just escalated ticket)

6hrs or more passed trying to withdraw ~2ethers. Keeps saying initiated but nothing sent.

Cancelled the withdrawal attempt and tried again. 1hr passed already and again nothing. Just states initiated but nothing sent.


Can you guys get your act together and sort out your exchange? Lately its been unusable unlike some of your competitors that experienced the same pressures and growth and now it wont even withdraw.

Hi sampam. I can see that Kieren was working on this issue for you and it was resolved. Let us know if you need anything else.

Hi Kraken-Septimus,

Ticket #1200829
I just submitted information for tier 1 and 2 verification, and it's been a few days. Is it possible that you can escalate my ticket? Thanks.

Hi princesspanda. I can see that you are already Tier 1 verified. Happy trading! If you're looking to escalate your ticket, please use this form. Thanks for choosing Kraken!

Hi kraken (septimus ?),

ticket 1159454 : my withdrawal "on hold" for 3 days now.
i can't escalate it because can"t open our google form with ie/moz/chrome Sad
Understand as all you are in holidays, but if you can make something Smiley

regards

Hi Shamane. Your ticket is already set to "Urgent" so it's already escalated as a top priority ticket at this point. A specialized team member will be helping you with this as soon as possible. Thanks for your patience.


Hi Kraken-Septimus, I have been trying to get Tier 3 verification since I was verified for Tier 2 and I am always getting the following error after I press the Get Verified button:

Error 502 Bad gateway

I am using chrome browser.

Is there another way how I can submit my documents for Tier 3 verification?

Thanks.

Hi xoninu. I'm sorry to hear that you're having some connectivity issues. You can always open a ticket and attach your documents in an email to us as a work-around. Be sure to escalate your ticket if you haven't already.

Hi
I have made a deposit 1 week ago and my money is not credited. Nobody reply my ticket. Request #1189883
Anyone from support to help me?
Ty

Hi Joh3nny. I can see that the funds were being held as they were over your daily funding limit. If you have any questions about your limits please be sure to ask in the ticket. Our payments team will be working on this for you. Thanks for your patience.

hi kraken!

my ticket is #1198597

I made a deposit in EUR into my account. By this time, the money is "On Hold".
Can you help me please?

NEWS: Deposit has just been accredited, thanks!

Hi sonset. Thanks for letting us know that this was already credited. Happy trading!

Hi Kraken:

Ticket 1199997 here.

I was trying to create a new XBT withdrawal address last night. On verification email something was wrong and accidentally my account was locked. When I try to login a message says "account locked". I sent a mail requesting my birthday, my name, my account balances.... but no one answer me from kraken support. I escalated my ticket too.

Please, unlock my account. I will edit my bitcointalk message as soon as you unlock it.

Thank you very much!

Hi brbcn. I'm sorry to hear that you're locked out of your account. An account access specialist will be with you as soon as possible. Thanks for your patience.

I'm pissed at Kraken
i wanted to make a transaction and got error messages.

i did not have ONE confirmation of my transaction.

i had messages try again...
i did
 no confirmations.

then half an hour later i realised something went wrong.
a few transactions were processed !!! i NEVER had one confirmation only error messages !

your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did not want made me lose 500 ripples !!!

i want it back
I'm pissed !

ticket 1204894


Hi wackojax. I'm sorry to hear about the trading issue. Please escalate your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Bambulee
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December 31, 2017, 10:18:08 AM
 #5910

Hi Septimus, have Kraken a Partnership with Peculium since 2 months or is this Bullshit?

https://twitter.com/_Peculium/status/921774369206136832
AIConsciousness
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December 31, 2017, 10:41:00 AM
 #5911

Hi Kraken-Septimus,

I just recently joined Kraken and successfully activated my account via email activation
however, when I click on the tab labeled, 'Get Verified' the page simply states,
'Feature Disabled'. I reside in Texas. I should be able to initiate the Tier 1 verification process but
I cannot because it appears the 'Get Verified' feature has been turned off (disabled) by the website.

This is not a bug, this appears to be a deliberate disabling of a feature on the site by site administrators.
Why?
Is Kraken still overloaded with verification requests? If so, that is fine, I just think we should all know the truth
as there are many many others of whom cannot get verified because of the same limitation; 'Feature Disabled'.
Once the site update is done will this 'feature' be turned back on so users can get verified?
How long can we expect this 'feature' to be 'disabled'?
How much longer should we expect to wait to see the site get upgraded and re-launched?
Any actual specific clarification in regards to these points would be greatly appreciated, thanks in advance.

P.S. - Please do not merely offer some automated response template to this inquiry; aka something about signing up again
with a brand new email address, I refuse to partake in such nonsense when we all know full well the website runs on deterministic
logic and going through the hassle of signing up with another email address will surely yield the same result. If Kraken has simply
turned off the verification process right now because they are overloaded, then fine, totally understandable, just admit it!
We want real information and real updates on the site re-launch as well as the 'Get Verified' feature turned back on as soon as possible.
Thanks
Joyous
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December 31, 2017, 01:53:02 PM
 #5912

I'm having same problem "feature disabled"...have my account setup but have been waiting for verification over a week, and have escalated my tickets.
Is there another trading platform to buy ripple that is reputable? I've just heard from others that kraken is the best.
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December 31, 2017, 08:14:22 PM
 #5913

I have had my Kraken account since May of 2017.
I have submitted the necessary documentation for Tier level 3.
I have made 4 crypto withdrawals in the entire history of my account.
All 4 withdrawals have been in Bitcoin (XBT).
The 1st withdrawal was on November 16, 2017 to the amount of 0.499 and was a success.
The 2nd withdrawal was on December 17, 2017 to the amount of 0.084 and was a success.
The 3rd withdrawal was on December 29, 2017 to the amount of 0.05 and was a success.
The 4th withdrawal was on December 30, 2017 to the amount of 0.03491 and was a success.
Today is December 30, 2017 and it is 11:54 MST.
When I click on "Funding", then "Withdrawal", then "Bitcoin (XBT)", I am met with the following message:

"This action is not available for tier level 3
Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."


According to the "Get Verified" page, Tier 3 has a daily withdrawal limit of $50,000 and a monthly withdrawal limit of $200,000 of crypto.

I am obviously nowhere near reaching my daily or monthly limits as stated above with the 4 withdrawals I have made. This leads me to believe that I am not actually verified to tier level 3, which is ridiculous as I have submitted the necessary documents to support tier level 3 at least 6 months ago.

I also notice that when I look on the "Get Verified" page, Tier level 0 says "Verified" on the right hand side of the page whereas the levels 1-3 all still say "Processing".

Fuck Kraken, most broken piece of shit exchange I've ever had the displeasure of dealing with. I've signed up on Binance and Tradesatoshi earlier this week with 0 hiccups, truly verified within a day, depositing/withdrawing/trading all just fine and without any Gateway 520 error bullshit.

Kraken has always been shitty but in the beginning I didn't know any better, now that I've seen a few other exchanges in action it's very clear to me that Kraken is not worth dealing with. Their support page is beyond useless as well.

Just wanted to share my experience and a personal bit of advice.
pönde
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December 31, 2017, 08:17:54 PM
 #5914

Hello Kraken

I made two xmr deposits on Kraken 30.12.2017 and one 31.12.2017.
They have not been credited.

Here I can see that transaction have been succesful and confirmed hunreds of times.
https://xmrchain.net/


That what makes me nervous, is that XMR deposit addresses on Kraken have disappeared, without any kind of expering period. They just disappeared. I anyway deposited on valid addresses. I have even a screencapture of them with current time.

Even more strange is, that when I now click Funding, Deposit and XMR, appears not a xmr addresses page, but a message.

Quote
This action is not available for tier level 3

Yuor current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

Increase funding limits

Tier 3 has no crypto deposit limits.

I am a little worried and confused of this. I have two support requests. #1207464 and #1211453

Please solve this as soon as you can.
jedaite
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December 31, 2017, 08:55:41 PM
 #5915

Hello Kraken

I made two xmr deposits on Kraken 30.12.2017 and one 31.12.2017.
They have not been credited.

Here I can see that transaction have been succesful and confirmed hunreds of times.
https://xmrchain.net/


That what makes me nervous, is that XMR deposit addresses on Kraken have disappeared, without any kind of expering period. They just disappeared. I anyway deposited on valid addresses. I have even a screencapture of them with current time.

Even more strange is, that when I now click Funding, Deposit and XMR, appears not a xmr addresses page, but a message.

Quote
This action is not available for tier level 3

Yuor current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

Increase funding limits

Tier 3 has no crypto deposit limits.

I am a little worried and confused of this. I have two support requests. #1207464 and #1211453

Please solve this as soon as you can.

I'm getting this as well. I also have some LTC appearing as "Success" but not yet credited to my account. I'm sure it will get fixed eventually, but waiting is not pleasant. Happy New Year!

kraken-whereismymoney
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December 31, 2017, 09:34:34 PM
Last edit: January 01, 2018, 11:54:32 AM by kraken-whereismymoney
 #5916

fixed thanks kraken Smiley
pönde
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December 31, 2017, 09:39:20 PM
 #5917

I'm getting this as well. I also have some LTC appearing as "Success" but not yet credited to my account. I'm sure it will get fixed eventually, but waiting is not pleasant. Happy New Year!

It is relieving to know that some others have similar issues. In my case, there anyway is no sing of any incoming transactions. No any status. No nothing. And also the damn xmr addresses just disappered. So I am afraid that they would claim me sending xmr to some expired addresses which they have warned not to do. Luckily I really have a screenshot that those address where to I sent xmr, very valid and existed even after I had done the transactions.

Happy New Year for you too.
wackojax
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December 31, 2017, 09:47:11 PM
 #5918

Hello,

I was trying to withdraw fiat/coins from Kraken, both options are not working for me for days. To be realistic, NOTHING on this platform is working at all. Was trying to buy some coins, my order was executed 3 times although the site showed me error messages each time I tried to submit one.

What on earth is this site? A bad joke in a comedy show? "Haha, we operate the worst Bitcoin exchange ever and people still trust us and pay fees on mass." Huh

I expect an immediate solution from kraken, my ticket is 1212937

For sure I won't use this website ever again once I got my funds off there again.


i had exactly the same problem ! i lost 500 xrp because of these errors !
since more than 6 months i helped many people create a kraken account.
but lately, probably due to their success they can't follow the demand, which i can understand.
but its just not acceptable problems like this.
i have a group of crypto fanatics and many had similar problems of double orders due to error messages. For an exchange this has to be solved.

 its not my fault but the error message induce us to order again since we have no confirmations.
i even checked the support pages and somewhere is written if order does not go through... try again ! after an error and no confirmation if you try again its a double order and you can't see anything only after 15 or 30 minutes you realise you ordered twice ! this is not acceptable, this is KRAKEN's responsibility.
i really hope this will be solved, and soon, if not there will be bad publicity and you will lose many traders.

hope to really hear from them soon,

pönde
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December 31, 2017, 10:04:02 PM
 #5919

i had exactly the same problem ! i lost 500 xrp because of these errors !

Do you mean that you really lost 500 xrp the way that they just vanished, or kind of lost that amount of xrp by Kraken related delayed trades? Both are anyway unacceptable.
wackojax
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December 31, 2017, 10:33:15 PM
 #5920

i had exactly the same problem ! i lost 500 xrp because of these errors !

Do you mean that you really lost 500 xrp the way that they just vanished, or kind of lost that amount of xrp by Kraken related delayed trades? Both are anyway unacceptable.

yes i had error messages(i don't remember exactly what, should have taken a screen shot) saying something like try again later... which i did, which processed multiple orders! and yes, because of that and the time delay i lost 500 ripples ! 
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