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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607143 times)
Shamane
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January 03, 2018, 07:55:47 AM
 #5961

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!



no need to be log on their site to make official support :

https://support.kraken.com/hc/en-us/requests/new

you are welcolme

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seyko
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January 03, 2018, 09:51:47 AM
 #5962

Thank you for this super advice lol /s
I know that, I did that about 3 times about this issue but their answers on my support tickets are: Please read our response in the support system which I can't because my account is locked.. Is Kraken trying to steal peoples coins/fiat with such a loop behavour? I'm losing faith that I will ever be able to access my account again

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!



no need to be log on their site to make official support :

https://support.kraken.com/hc/en-us/requests/new

you are welcolme
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January 03, 2018, 11:13:55 AM
 #5963

"Degraded Service, Upgrade Next Week
by krakenfx
Posted on
 December 15, 2017
This blaze is on fire.
The recent, unexpected explosion in demand has been overwhelming.  Each of the past few days has produced 50,000 new account registrations and 10,000 new support tickets"

I have to call BULLSHIT on this only thing I believe is that they got 10k support tickets .. that's what happens when your service is garbage .. AVOID @ ALL COST!

The only thing necessary for the triumph of evil is for good men to do nothing. Edmund Burke -- May the forces of evil become confused on the way to your house.George Carlin
We pay for life with death , so everything in between should be free. Bill Hicks -- It is during our darkest moments that we must focus to see the light. Aristotle
Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment. Buddha -- The only true wisdom is in knowing you know nothing. Socrates
MichaelKlein
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January 03, 2018, 12:19:10 PM
 #5964

Hello Kraken-Support,

I did 3 Deposits at 12 and 13 December and have opened 3 Tickets:
1116076   My deposit                           14 days ago   6 days ago        OPEN
1122451   Missing 3 of my deposits   13 days ago   10 days ago   OPEN
1115042   Missing 3 of my deposits   14 days ago   11 days ago   OPEN
 Huh
I got not even answer from support and still waiting for my deposits to show in my account.

PLEASE SOLVE MY Tickets!!!!!

Best,
Michael

Shamane
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January 03, 2018, 12:29:16 PM
 #5965

Hello Kraken-Support,

I did 3 Deposits at 12 and 13 December and have opened 3 Tickets:
1116076   My deposit                           14 days ago   6 days ago        OPEN
1122451   Missing 3 of my deposits   13 days ago   10 days ago   OPEN
1115042   Missing 3 of my deposits   14 days ago   11 days ago   OPEN
 Huh
I got not even answer from support and still waiting for my deposits to show in my account.

PLEASE SOLVE MY Tickets!!!!!

Best,
Michael




Sure the better is that they answer in "correct time" ....
But in the other hand, if all make 3 different ticket for the same thing ...

ken2307
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January 03, 2018, 03:32:23 PM
 #5966

TO Kraken-Support:

WHAT TIME CAN Get Verified
EVERYTIME SHOW ME Feature Disabled----This feature is not currently available.

CAN YOU FIX THIS BUG?

THANK YOU VERY MUCH
MohAli59
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January 03, 2018, 04:10:22 PM
 #5967

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.
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January 03, 2018, 09:36:40 PM
 #5968


Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you Smiley But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,

Hi Shamane. There was a delay with the trading engine but it will be out as soon as possible. We are still not offering advanced order types at this point. As for the rest of your questions, they'll need to be answered by the agent handling your ticket. They'll be able to give you a more accurate answer as to what we're able to do for you. Thanks for your patience.

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!


Hi seyko. Any email that's directly sent to our support email address will be automatically closed. You don't need to be logged in to open a new ticket. Please open one here and escalate that ticket using this form. Thanks for understanding.

Hello Kraken-Support,

I did 3 Deposits at 12 and 13 December and have opened 3 Tickets:
1116076   My deposit                           14 days ago   6 days ago        OPEN
1122451   Missing 3 of my deposits   13 days ago   10 days ago   OPEN
1115042   Missing 3 of my deposits   14 days ago   11 days ago   OPEN
 Huh
I got not even answer from support and still waiting for my deposits to show in my account.

PLEASE SOLVE MY Tickets!!!!!

Best,
Michael



Hi MichaelKlein. I can see that Rick has already helped you with the deposits. If it helps for the future, you can always include your reference to your bank with lower case characters as SEPA transfers are not case sensitive and this would avoid confusion with similar looking characters such as "O" and "0". Thanks for your patience.

TO Kraken-Support:

WHAT TIME CAN Get Verified
EVERYTIME SHOW ME Feature Disabled----This feature is not currently available.

CAN YOU FIX THIS BUG?

THANK YOU VERY MUCH

Hi ken2307. We're aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. As you may be aware, these problems have been exacerbated due to the fact that we have been seeing extremely heavy traffic to the site and a massive influx of new users recently.

Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible, although we don't have a date as to when this will be fixed.

Unfortunately, users cannot start to fund their account and trade until the verification issue is solved and completed. While we don't currently have an ETA on when it will be released, however it should be ready for release soon.

Also, please note that that other users have attempted to open new accounts with our exchange and most of the times they were able to get verified with their new accounts. In that case you would require to use another email and username. I hope this helps!

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please let us know if you need anything else from us.

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out this form. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 03, 2018, 09:38:32 PM
 #5969

I am going to write my case here, too, just in case anyone from Kraken sees it since i don't think anything works in their exchange any more...

So i sold some waves through bittrex, got my btc and i made the BIG mistake to transfer my btc from bittrex to kraken, just because i needed to exchange them for euros (done that in the past, kraken was working for me being a verified customer)

I waited for the 6 confirmations, after a while all good, i got the "success" message through my "deposit funds" kraken dashboard, so headed over to sell my newly transfered btc for euros in a good price (thought so...) ...

SURPRISE!!! BTC never got available in my account.

Yes, i have already opened a ticket, i have already used the "escalate ticket" option and just waiting for a sign...

All of the above took place in more than 4 hours in duration, due to UNLIMITED 520 & Error 525 SSL handshake failed errors, refreshing, etc...

All i want is my BTC, be able to withdraw and get the hell out of there!

(also looking for an alternative: BTC > EURO > SEPA TRANSFER if anyone could suggest would be more than appreciated)
Shamane
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January 03, 2018, 09:44:21 PM
 #5970


"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

True for what that must be

Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...


You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....

You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....

I just take fact.


I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?

Ticket : 1159454

in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.

If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...


Hi Shamane. Please escalate your ticket using here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.



Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you Smiley But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,


What do you think septimus, if you are customer and they block your found for 8 days ?
Yes i escalate again my ticket .....

What do you think if you are customer, and they promise to you upgrade, don't give any news, don't give the upgrade,  and their site/api go back to more than 3.000ms ? So become back completely useless ?

Use your blog to communicate with us please (at less) .... Or you will finish to be a company without customers Sad

Shamane
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January 03, 2018, 10:02:15 PM
 #5971


Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you Smiley But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,

Hi Shamane. There was a delay with the trading engine but it will be out as soon as possible. We are still not offering advanced order types at this point. As for the rest of your questions, they'll need to be answered by the agent handling your ticket. They'll be able to give you a more accurate answer as to what we're able to do for you. Thanks for your patience.


Hi spetimus,
Thanks for this new answer Wink
Understand well, that what i say isn't against you as individual, but against your compagny ....

the way you treat your customers is a shame, and without rapid and radical change you will lose a very large majority of them...

In two months at your place:

My account was blocked for 18 days (so my money too...).
A withdraw has been blocked for 8 days now...
In 2 months...
And as a customer it's still up to me to "chase" after you on forums/twitter/redit etc ... because no reply by email from the one (s) who are supposed to fill this role...

You have been promising for ages now a major upgrade of your trading engine, which looks more and more like a Russian doll story without communicating about the project...

The website and APIs become unusable or almost useless again.........

And on top of that, now what worked before, no longer works deposit/withdraw.....

Leave your cap of customer, to take again a human role... What would you think in this situation (if you lived it)?

Since the 1/11/2017 you take me 653.41€ fees ... What for ? for block my money again and again ?
Yes i win money, so i found normal to pay fee if there is a service for .... but here i start to ask myself why i pay haw much ...

regards,

Pepitorl
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January 03, 2018, 10:21:32 PM
Last edit: January 03, 2018, 10:44:20 PM by Pepitorl
 #5972

ethereum have disappeared from my account

I am trying to make an ethereum transfer, I had been in an "initialized" state for an hour, I have canceled the order, and now I do not have any euros or ethereum. The money is not in the address I was sending.

what should I do?

Thanks

PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Edit:
ticket issue 1242497
Shamane
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January 03, 2018, 10:43:53 PM
 #5973


PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Welcome at kraken where time is not money .....

Keep cool Smiley

All will finish to be "good", but take time ...

My first problem (a little complicated) with kraken took 18 days to resolve (positively it must be recognized).
My second childish problem is at 8 days without being solved....

So for only several hours, don't be worry ....

Pepitorl
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January 03, 2018, 10:48:06 PM
 #5974


PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Welcome at kraken where time is not money .....

Keep cool Smiley

All will finish to be "good", but take time ...

My first problem (a little complicated) with kraken took 18 days to resolve (positively it must be recognized).
My second childish problem is at 8 days without being solved....

So for only several hours, don't be worry ....
I do not worry about the time when withdrawing (which was what I canceled) but not seeing my money neither in ethereum nor in euros, for me, I'm afraid ...
jedaite
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January 03, 2018, 10:58:21 PM
 #5975

ethereum have disappeared from my account

I am trying to make an ethereum transfer, I had been in an "initialized" state for an hour, I have canceled the order, and now I do not have any euros or ethereum. The money is not in the address I was sending.

what should I do?

Thanks

PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Edit:
ticket issue 1242497


It will be in your account in about 30 minutes. If not, contact support. Relax, I had this happen to me before with both crypto and fiat. Rest assured, the ETH will be credited to your account soon.

Pepitorl
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January 03, 2018, 11:10:50 PM
 #5976

ethereum have disappeared from my account

I am trying to make an ethereum transfer, I had been in an "initialized" state for an hour, I have canceled the order, and now I do not have any euros or ethereum. The money is not in the address I was sending.

what should I do?

Thanks

PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Edit:
ticket issue 1242497


It will be in your account in about 30 minutes. If not, contact support. Relax, I had this happen to me before with both crypto and fiat. Rest assured, the ETH will be credited to your account soon.
Yes, I have already created the ticket, I trust Kraken, I know that my money is safe Smiley

The action was created 01-03-18 15:52:25 +0100
Canceled 30-60 minutes later.

I thought it was going to be just minutes things, as you say

Thanks
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January 04, 2018, 12:05:30 AM
 #5977

Hi Septimus, have Kraken a Partnership with Peculium since 2 months or is this Bullshit?

https://twitter.com/_Peculium/status/921774369206136832
not.you
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January 04, 2018, 01:30:53 AM
 #5978

Hi Septimus, have Kraken a Partnership with Peculium since 2 months or is this Bullshit?

https://twitter.com/_Peculium/status/921774369206136832

You already posted that and it was already answered.
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January 04, 2018, 01:49:09 AM
 #5979

Hi, I have exactly the same issue as Pepitorl: Canceled an ether withdrawal - no refund. Maybe bug?
Ticket Nr: 1248191
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January 04, 2018, 11:59:12 AM
 #5980

I just received my money Smiley

Thank you!
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