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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607152 times)
pönde
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January 01, 2018, 05:13:58 PM
 #5941

I also made a deposit which doesn't show in my balance, but I know it'll eventually get credited.

same problem for me too, deposited Bitcoin transaction successful but the account is not credited. I'm not worried that much but I'm just pissed I can't do the trade I needed to do now.

Do you see that the transaction has arrived with amount,time and address and it has some status, pending or succeed but just is not yet added to the balance?

Or is like I have the issue that there no sing of incoming transaction. Nothing. I made xmr transaction 30. december. But still nothing. By address, tx ID and tx key, I can audit that transaction was valid and succesfull. But still nothing on Kraken.

I also have such view that Kraken is no scammer, but they have just huge volume of customers and traffic.


If someday someone develop a reliable and safe exchange would make millions. Anyway Kraken was pretty good so far.

That could be done the way that exchange takes the new customers on holding status, and do not let them inside system until there is enough servers to handle the traffic.
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pönde
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January 01, 2018, 06:54:19 PM
 #5942

Now I got my xmr to Kraken. And I am able to trade them to EUR. Next withdrawal.
mithrandi
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January 01, 2018, 09:35:55 PM
 #5943

https://status.kraken.com/incidents/4y0x5fmh4skk

Quote
We are currently experiencing delays with deposits for several crypto currencies, including XBT, ETH, LTC, XRP, XLM and ZEC.

markd
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January 02, 2018, 12:38:29 AM
 #5944

Right now Kraken froze. Prices have frozen for all coins and you cannot place an order (it fails). this is the 2nd time I get this and it's really bad imho. Why does this happen?
Shamane
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January 02, 2018, 09:39:36 AM
 #5945

"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

True for what that must be

Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...


You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....

You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....

I just take fact.


I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?

Ticket : 1159454

in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.

If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...

CryptoTeng
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January 02, 2018, 11:45:32 AM
 #5946

"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

True for what that must be

Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...


You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....

You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....

I just take fact.


I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?

Ticket : 1159454

in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.

If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...


So, Kraken has not improved a bit....so nothing has changed

Feeling sorry for everyone still trying to trade there then.

It just shows what we have been saying for several months. Kraken and the people running it are just plain frauds, and in our opinion even criminals. It is suprisig though that they are able to maintain there SCAM by their obvious lies.

Before leaving we received these promises o0f a new trade engine already since May last year. Then we  were already told that Kraken's dev team is working hard on this new trade engine. So far, we can only say that they appear to have been hardly working on a solution.

In total we estimate the damages done by Kraken to us to be roughly 50000EUR. And Kraken does not care to compensate, and they ignored every attempt to reach them via their own service tool on their website after it became clear to them that they ow us serious compensations according to their own ToS. We are currently in preparation of a lawsuit against them for fraudulent management of their trading platform (to describe it in general terms).
We can only repeat it again and again. Stay away from these frauds. They only aim to get your money (fiat or crypto) onto their platform. As soon as you have initiated transfers, your lost.
mayax
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January 02, 2018, 12:26:36 PM
 #5947

Use REAL licensed exchangers:


http://www.avatrade.com/forex/cryptocurrencies/bitcoin

https://www.plus500.com/

https://www.ig.com

www.fxcm.com/

https://gemini.com/
CryptoTeng
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January 02, 2018, 02:00:50 PM
 #5948

Just did a little test for the "fun" of it to put the user experience in numbers

This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.

This is just as expected. Still the same fraudulent service as usual.

Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.
adamski
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January 02, 2018, 02:51:11 PM
 #5949

Kraken is the worst exchange ever! So many times making promises and still unusable!
Always errors, withdraw not possible, buy some eth not working...
mayax
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January 02, 2018, 02:52:51 PM
 #5950

Just did a little test for the "fun" of it to put the user experience in numbers

This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.

This is just as expected. Still the same fraudulent service as usual.

Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.

why do you continue to use a such exchanger? why don't you test it first? Smiley


why dont' use  http://www.avatrade.com/forex/cryptocurrencies  or  https://www.plus500.com/ ?  real forex exchangers. you won't ever face any issue.

I keep seeing people complaining about exchangers but they are keep using them while there are alternatives.

dogsz4life
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January 02, 2018, 03:20:47 PM
 #5951

Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?



BTW, my support ticket is 1110363
mayax
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January 02, 2018, 03:50:07 PM
 #5952

Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?



BTW, my support ticket is 1110363


get out your money from this exchanger and use of these :

http://www.avatrade.com/forex/cryptocurrencies/bitcoin

https://www.plus500.com/

https://www.ig.com

www.fxcm.com/
CryptoTeng
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January 02, 2018, 04:08:09 PM
 #5953

Just did a little test for the "fun" of it to put the user experience in numbers

This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.

This is just as expected. Still the same fraudulent service as usual.

Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.

why do you continue to use a such exchanger? why don't you test it first? Smiley


why dont' use  http://www.avatrade.com/forex/cryptocurrencies  or  https://www.plus500.com/ ?  real forex exchangers. you won't ever face any issue.

I keep seeing people complaining about exchangers but they are keep using them while there are alternatives.


We still have a few funds there because they were not worth transferring (YET). Which puts us in position to run a small test now and then. However, if you would have read one post before, then it would have been clear that we do not trade there anymore except for these tests. Anyone wanting advise where to trade (in our opinion) can send a personal message. Even though trading on these alternatives, we are not going to do promotion work for those in this thread.

Why not use those exchanges which you are constantly promoting? Maybe it has something to do with their fee / cost structure. I.e., having to pay when not using the platform as is the case for plus500. And being a Forex exchange does not necessarily make them more trustworthy and/or transparent.
mayax
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January 02, 2018, 04:37:15 PM
 #5954

Just did a little test for the "fun" of it to put the user experience in numbers

This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.

This is just as expected. Still the same fraudulent service as usual.

Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.

why do you continue to use a such exchanger? why don't you test it first? Smiley


why dont' use  http://www.avatrade.com/forex/cryptocurrencies  or  https://www.plus500.com/ ?  real forex exchangers. you won't ever face any issue.

I keep seeing people complaining about exchangers but they are keep using them while there are alternatives.


We still have a few funds there because they were not worth transferring (YET). Which puts us in position to run a small test now and then. However, if you would have read one post before, then it would have been clear that we do not trade there anymore except for these tests. Anyone wanting advise where to trade (in our opinion) can send a personal message. Even though trading on these alternatives, we are not going to do promotion work for those in this thread.

Why not use those exchanges which you are constantly promoting? Maybe it has something to do with their fee / cost structure. I.e., having to pay when not using the platform as is the case for plus500. And being a Forex exchange does not necessarily make them more trustworthy and/or transparent.

You said that you lost money(aprox 50K) because of the Kraken platform but you are not willing to pay a little bit more in order to get real forex services. Smiley Ok then.... Grin.

Those exchangers are licensed, have REAL offices around the world, phone support. How cannot they be more trustworthy than Kraken, Bitfinex or another shit promoted on this forum?
CryptoTeng
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January 02, 2018, 04:51:50 PM
Last edit: January 02, 2018, 05:24:28 PM by CryptoTeng
 #5955

Just did a little test for the "fun" of it to put the user experience in numbers

This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.

This is just as expected. Still the same fraudulent service as usual.

Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.

why do you continue to use a such exchanger? why don't you test it first? Smiley


why dont' use  http://www.avatrade.com/forex/cryptocurrencies  or  https://www.plus500.com/ ?  real forex exchangers. you won't ever face any issue.

I keep seeing people complaining about exchangers but they are keep using them while there are alternatives.

We still have a few funds there because they were not worth transferring (YET). Which puts us in position to run a small test now and then. However, if you would have read one post before, then it would have been clear that we do not trade there anymore except for these tests. Anyone wanting advise where to trade (in our opinion) can send a personal message. Even though trading on these alternatives, we are not going to do promotion work for those in this thread.

Why not use those exchanges which you are constantly promoting? Maybe it has something to do with their fee / cost structure. I.e., having to pay when not using the platform as is the case for plus500. And being a Forex exchange does not necessarily make them more trustworthy and/or transparent.

You said that you lost money(aprox 50K) because of the Kraken platform but you are not willing to pay a little bit more in order to get real forex services. Smiley Ok then.... Grin.

Those exchangers are licensed, have REAL offices around the world, phone support. How cannot they be more trustworthy than Kraken, Bitfinex or another shit promoted on this forum?
We have been trading on Kraken for some time before they turned crap and the damage started to happen. We drew our consequences from that. Furthermore, we are happy with the platforms where we are trading on right now. So why should we change to something as nontransparent as the platforms you promote.

Addition: @mayax, if you want to discuss other platforms with us maybe we can move that out of this thread, and keep this thread for Kraken related stuff. However, for those tempted to go to these platform. Within seconds of googling we found this link "https://nl.trustpilot.com/review/plus500.nl". Plus500 does get extremely bad review on this Dutch site. So, much for your promoted trustworthiness of your platforms mayax.... ROFL
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January 02, 2018, 08:13:24 PM
 #5956

Appears that withdrawal limit issue is back again.

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January 02, 2018, 08:48:03 PM
 #5957

Hi Septimus, have Kraken a Partnership with Peculium since 2 months or is this Bullshit?

https://twitter.com/_Peculium/status/921774369206136832

Any legitimate partnerships would be announced on our blog and/or twitter.

Hi Kraken-Septimus,

I just recently joined Kraken and successfully activated my account via email activation
however, when I click on the tab labeled, 'Get Verified' the page simply states,
'Feature Disabled'. I reside in Texas. I should be able to initiate the Tier 1 verification process but
I cannot because it appears the 'Get Verified' feature has been turned off (disabled) by the website.

This is not a bug, this appears to be a deliberate disabling of a feature on the site by site administrators.
Why?
Is Kraken still overloaded with verification requests? If so, that is fine, I just think we should all know the truth
as there are many many others of whom cannot get verified because of the same limitation; 'Feature Disabled'.
Once the site update is done will this 'feature' be turned back on so users can get verified?
How long can we expect this 'feature' to be 'disabled'?
How much longer should we expect to wait to see the site get upgraded and re-launched?
Any actual specific clarification in regards to these points would be greatly appreciated, thanks in advance.

P.S. - Please do not merely offer some automated response template to this inquiry; aka something about signing up again
with a brand new email address, I refuse to partake in such nonsense when we all know full well the website runs on deterministic
logic and going through the hassle of signing up with another email address will surely yield the same result. If Kraken has simply
turned off the verification process right now because they are overloaded, then fine, totally understandable, just admit it!
We want real information and real updates on the site re-launch as well as the 'Get Verified' feature turned back on as soon as possible.
Thanks

I'm having same problem "feature disabled"...have my account setup but have been waiting for verification over a week, and have escalated my tickets.
Is there another trading platform to buy ripple that is reputable? I've just heard from others that kraken is the best.

I have had my Kraken account since May of 2017.
I have submitted the necessary documentation for Tier level 3.
I have made 4 crypto withdrawals in the entire history of my account.
All 4 withdrawals have been in Bitcoin (XBT).
The 1st withdrawal was on November 16, 2017 to the amount of 0.499 and was a success.
The 2nd withdrawal was on December 17, 2017 to the amount of 0.084 and was a success.
The 3rd withdrawal was on December 29, 2017 to the amount of 0.05 and was a success.
The 4th withdrawal was on December 30, 2017 to the amount of 0.03491 and was a success.
Today is December 30, 2017 and it is 11:54 MST.
When I click on "Funding", then "Withdrawal", then "Bitcoin (XBT)", I am met with the following message:

"This action is not available for tier level 3
Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."


According to the "Get Verified" page, Tier 3 has a daily withdrawal limit of $50,000 and a monthly withdrawal limit of $200,000 of crypto.

I am obviously nowhere near reaching my daily or monthly limits as stated above with the 4 withdrawals I have made. This leads me to believe that I am not actually verified to tier level 3, which is ridiculous as I have submitted the necessary documents to support tier level 3 at least 6 months ago.

I also notice that when I look on the "Get Verified" page, Tier level 0 says "Verified" on the right hand side of the page whereas the levels 1-3 all still say "Processing".

Fuck Kraken, most broken piece of shit exchange I've ever had the displeasure of dealing with. I've signed up on Binance and Tradesatoshi earlier this week with 0 hiccups, truly verified within a day, depositing/withdrawing/trading all just fine and without any Gateway 520 error bullshit.

Kraken has always been shitty but in the beginning I didn't know any better, now that I've seen a few other exchanges in action it's very clear to me that Kraken is not worth dealing with. Their support page is beyond useless as well.

Just wanted to share my experience and a personal bit of advice.

Appears that withdrawal limit issue is back again.

Hi AIConsciousness, Joyous, cryptoguy890, pönde, and Mrbates. We hear your concerns; a number of clients have reported the following intermittent issues when accessing their funding and verification pages:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

You may continue to experience intermittent technical difficulties as our developers work to resolve these errors as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

Hello Kraken

I made two xmr deposits on Kraken 30.12.2017 and one 31.12.2017.
They have not been credited.

Here I can see that transaction have been succesful and confirmed hunreds of times.
https://xmrchain.net/


That what makes me nervous, is that XMR deposit addresses on Kraken have disappeared, without any kind of expering period. They just disappeared. I anyway deposited on valid addresses. I have even a screencapture of them with current time.

Even more strange is, that when I now click Funding, Deposit and XMR, appears not a xmr addresses page, but a message.

Quote
This action is not available for tier level 3

Yuor current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

Increase funding limits

Tier 3 has no crypto deposit limits.

I am a little worried and confused of this. I have two support requests. #1207464 and #1211453

Please solve this as soon as you can.

Hi pönde. I can see that your funds were already credited at this point. If you need anything else just reach out to us again.

I'm getting this as well. I also have some LTC appearing as "Success" but not yet credited to my account. I'm sure it will get fixed eventually, but waiting is not pleasant. Happy New Year!

Hi jedaite. If you're still having an issue, please open a ticket here and escalate that ticket using this form. Thanks for your patience.

fixed thanks kraken Smiley

Hi kraken-whereismymoney. Thanks for letting us know the issue is resolved. If you need anything else just reach out!


i had exactly the same problem ! i lost 500 xrp because of these errors !
since more than 6 months i helped many people create a kraken account.
but lately, probably due to their success they can't follow the demand, which i can understand.
but its just not acceptable problems like this.
i have a group of crypto fanatics and many had similar problems of double orders due to error messages. For an exchange this has to be solved.

 its not my fault but the error message induce us to order again since we have no confirmations.
i even checked the support pages and somewhere is written if order does not go through... try again ! after an error and no confirmation if you try again its a double order and you can't see anything only after 15 or 30 minutes you realise you ordered twice ! this is not acceptable, this is KRAKEN's responsibility.
i really hope this will be solved, and soon, if not there will be bad publicity and you will lose many traders.

hope to really hear from them soon,



Hi wackojax. I've responded to your PM. Let us know if you need anything else.


No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!![b] how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it


Hi Kraken are con-artists. If you're unwilling to provide proper ID you'll need to speak to the agent taking care of your ticket to find out if there is an alternative.

Similar to other people I cant deposit and withdraw funds. My ticket is 1215740

Hi Restyler. I can see that your ticket is solved at this point. If you need anything else, please let us know.

Someone on another site just posted this:
Quote
New Year’s holiday fiat withdrawals:

The deadline for sending fiat withdrawals is no later than Thursday, December 28th 2017 at 3 PM (JST). Withdrawal requests made after this cutoff time will not be processed until January 4th.

New Year’s holiday fiat deposits:

The deadline for receiving fiat deposits is Thursday, December 28th 2017 at 11:59PM (JST). Deposits not received by this time will not be received until after Thursday, January 4th. Please note that we cannot guarantee that deposits sent before this day will be received by the cut-off time.

Thank you for your understanding.

The Kraken Team

Hi Restyler. If you read the whole message, you can see that this only applied to our Japanese banking partner SMBC.

What is going on? My deposit is missing but was sucessful hours ago. My money is in limbo. This is UNACCEPTABLE. No response from support. I am closing my account and getting all funds off as soon as possible. This is the worst service, borderline scam, of any exchange I have ever used.

Ticket # 1217576

You just lost a long time large volume trader. Getting screwed by you guys on a weekly basis is not going to happen anymore. My business will go elsewhere.

Hi bm303. I can see that your issue was already resolved. Please let us know if you need anything else!

Hi, ticket number 1215117.

LTC deposit not credited since yesterday. It's urgent, please help.

Hi jedaite. I can see that this issue was already solved. Please contact us if you need anything else.

Same issue for me. Bitcoin deposit still not credited, but showing as success. Ticket: 1215233

Hi Bitsinmyhead. Your issue was resolved as well. Let us know if you need anything else.

Hi, I hope you can help me.
I have an open request nº 1142379 in Kraken since December 20 and I have not received a response from the support. I have sent several more mails and nothing.
My problem is that by mistake I have the account blocked, in one of those times that asks for automatic mail to confirm that it is you, I'm wrong link. What I can do?. Thank you

Hi Marquitos. I can see that Ashely has passed you over to an Account Access Specialist. They should be with you as soon as possible. Thanks for your patience.

same problem for me too, deposited Bitcoin transaction successful but the account is not credited. I'm not worried that much but I'm just pissed I can't do the trade I needed to do now.

If someday someone develop a reliable and safe exchange would make millions. Anyway Kraken was pretty good so far.


Hi gperri76. This should be resolved at this point, but if you're still having an issue I would suggest opening a new ticket here and escalating that ticket using this form. Thanks for your patience.

"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

True for what that must be

Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...


You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....

You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....

I just take fact.


I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?

Ticket : 1159454

in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.

If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...


Hi Shamane. Please escalate your ticket using here and escalate that ticket using this form. Thanks for your patience.

Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?



BTW, my support ticket is 1110363


Hi dogsz4life. I can see that you've escalated your ticket and John is looking into this for you. If you need anything else please feel free to reach out to John.


Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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January 02, 2018, 08:58:10 PM
 #5958

oh, another PR-stunt by Kraken-Septimus-SCAM.....ROFL

seeing the results of our test today, we can only say, please stop your lies, everything promised of improvement was just another BS-farce. Get the piece of horse excrement calling itself a trading platform working, and start answering to non-PR-stunt request submitted via your website.

For everyone else, see professional Scammers at work...LOL
Shamane
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January 02, 2018, 10:17:37 PM
 #5959


"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

True for what that must be

Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...


You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....

You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....

I just take fact.


I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?

Ticket : 1159454

in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.

If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...


Hi Shamane. Please escalate your ticket using here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.



Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you Smiley But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,

seyko
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January 03, 2018, 02:28:10 AM
 #5960

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!
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