FreeBitco.in-$200 FreeBTC⭐Win Lambo🔥0.2BTC DailyJackpot🏆$32,500 Wager Contest

[zont86]

I have also emailed them asking for my missing spins

[Mohd1983]

Hi hosemary, 

I understand your frustration and appreciate you bringing up these concerns. However, I’d like to clarify that while some customers have experienced issues with WoF spins, this is not the case for all users. As I mentioned previously, we have received reports where spins have been reinstated after review. 

Regarding mentioned FUN withdrawals, any emails we receive are being handled on an individual basis, and each case is reviewed directly with the account holder. If you are experiencing an issue with your own account, I encourage you to reach out privately with your User ID, so we can assist you directly. 

Thank you for flagging the Lambo Lottery concern—our team will review this. 

I understand the discussions here, but to ensure we can provide the best support, I encourage you to focus on any specific issues affecting your account, as we are addressing concerns on an individual basis. If you need assistance, please send a private message or email with your account details.

Best regards, 

Customer Support Team
Freebitco.in



@mohd1983
Thank you for sending your email.
We have a high volume of incoming emails, in order for me to locate it specifically, can you please send me a private message with the subject line used and the email address it was sent from. I can then confirm receipt of this email.

Best Regards,

Customer Support Team
Freebitco.in

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly.

Are you joking with us?

The WOF spins are not credited.
The support doesn't respond to the complaints.
Many people in this thread have reported issues with FUN withdrawals.
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

For any customers who have been affected/are currently being affected by the Wheel of Fortune (WoF) Spins, please send me a private message  with your User ID and the length of time you have not received these spins.

The issue with WOF spins is not specific to some users. If you read posts in this thread, you will know that all users are affected.

The ticket reference for the contact form message is #44604
I believe this reference will help you to ask the team and check all details

Waiting your confirmation

[Fivestar4everMVP]

I have also emailed them asking for my missing spins. I'm owed around 50 days worth (I just sold my FUN after a while). I'll update everyone if i get them credited.

I have also emailed them asking for my missing spins

Aside getting your free spins credited back to you guys, I did love to know if and when you guys get a reply to the email you sent to the management of this casino, because if I am or must be honest with you both, and to everyone else sending messages of emails to the freebitco team, I did tell you guys to quit wasting your precious time on things that wont bring any good result to you.

Many of us have tried reaching out to this team on multiple occasions and for multiple reasons, they never responded, even when we do see that some of the issues seemed fixed, but still, no one ever responded.

But I did love to see something change though, so, I am wishing you guys luck for sure.

[STT]

I will email about my spins, I didn't know that was an option or didn't of think of doing it but would be nice to get a resolution.   Good to have a service response of some kind active and available.

Having worked in customer service for a multi national previously who had lots of outages can I please point out something completely obvious and say its not this individual's fault; taking flak for a problem not of your own making and even being blamed is seriously not pleasant plus it will not provide a solution to treat any help staff in that way.

  Having someone available can only help we hope alot but remains to be seen.  If people can try to be civil for everyone's sake as it helps nobody to forget your manners.  Just be clear in detailing the problem and the desired solution, I hope they can help.

[btcltcdigger]

I will email about my spins, I didn't know that was an option or didn't of think of doing it but would be nice to get a resolution.   Good to have a service response of some kind active and available.

Having worked in customer service for a multi national previously who had lots of outages can I please point out something completely obvious and say its not this individual's fault; taking flak for a problem not of your own making and even being blamed is seriously not pleasant plus it will not provide a solution to treat any help staff in that way.

  Having someone available can only help we hope alot but remains to be seen.  If people can try to be civil for everyone's sake as it helps nobody to forget your manners.  Just be clear in detailing the problem and the desired solution, I hope they can help.

Don't hold your breath, from what i've read here, don't expect an answer, let alone to be credited any missing spins.
But if for some odd reason you do get lucky and get them, please share it with the rest of us

[Jekam]

Hi Mohd1983,

I am the official CS representative for freebitco.in.  From reviewing the recent forum posts, I see you have had an issue with a withdrawal made via the site. Our team will look into this for you and resolve asap once a few further details have been confirmed.

I have been unable to send you a message due to your account settings.  Therefore, when you have a chance please send me a message, so we can get this issue resolved for you.

Best Regards,

Customer Support Team
Freebitco.in


To any customers experiencing an issue with their account - please send me a direct message with the issue and your user ID, so our team can review for you and resolve asap.

Many Thanks!

Unfortunately again getting delay for withdrawal request with Freebitco
I made a request of around 1.2M FUN Token before 5 days and still pending also didnt get any email
Anyone also facing this issue ?

It has been said in this thread that someone was sucessfull almost instantly, that to others it took between 5 and 15 days and someone else concluded that they operate manually twice a month - if it is so, you are still far from an eventual timeline on about middle of march25.

Thanks for your reply
First time i face this delay usually its take maximum 48 hours
Unfortunately now even i cant play now and i should wait till the withdrawal process

hello, it's been a year and two months since the freebitcoin team promised to help me with access to my account, when I log in it says: incorrect login, but I didn't change it! my ID is 1863758, my email is jekam@i.ua, I regularly receive advertising letters from you, please answer me here on the forum and help me solve a problem that has been going on for more than a year, openly so that everyone can see it

[Fivestar4everMVP]

I will email about my spins, I didn't know that was an option or didn't of think of doing it but would be nice to get a resolution.   Good to have a service response of some kind active and available.

Having worked in customer service for a multi national previously who had lots of outages can I please point out something completely obvious and say its not this individual's fault; taking flak for a problem not of your own making and even being blamed is seriously not pleasant plus it will not provide a solution to treat any help staff in that way.

  Having someone available can only help we hope alot but remains to be seen.  If people can try to be civil for everyone's sake as it helps nobody to forget your manners.  Just be clear in detailing the problem and the desired solution, I hope they can help.

Don't hold your breath, from what i've read here, don't expect an answer, let alone to be credited any missing spins.
But if for some odd reason you do get lucky and get them, please share it with the rest of us

I think not more than 6 to 7 or 8 months ago, someone had come on this thread to claim he was a customer support for freebitco and assured us that the team are working seriously to fix all the issues with the site at that time, I can no longer remember if he actually did successfully address some user's personal issues, but what I do know was that it didn't take long before he (the customer support) stopped replying to messages here, and eventually stopped coming online on this forum.

And here now, we have another whom I believe have come again to give us false hope like they did previously.
Well, I do not know but I also will wait and see if any user emailing the team gets a reply at the end of the day, but in all, I will advice no one to make any fresh deposit to the site, for he who is dinning with the devil uses a long stick.

[wlnd]

how can I sort out the issue myself if they logged out my account and not allow to log in again?

Check all the options to sign in.......

thank you for such detailed manual but unfortunately I didn't enable 2FA, and I have registered my account many years ago when freebitco.in wasn't banned in my country! so, now it needs to use VPN to access the site :-/

[wlnd]

Hi,

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly
...
please send me a private message
...
Alternatively, you are more than welcome to send an email to our support team who will review and respond asap.
The email address is: support@freebitco.in.

hello! I have sent emails to support@freebitco.in as well to fin@freebitco.intercom-mail.com on feb 26, but haven't receive any answer except service message from robot with number of ticket is 43719...

on feb 27 I have repeated my email to fin@freebitco.intercom-mail.com and didn't even get robot's message!

so, my problem is next... february 22, 2025 I was playing the free btc as usual, but the next morning (feb 23) I opened browser and was surprised that my account was logged out... I tried to log in, but the site said: "incorrect login details" I haven't done anything: haven't logged out, haven't changed my password or email address!

[ovcijisir]

I will email about my spins, I didn't know that was an option or didn't of think of doing it but would be nice to get a resolution.   Good to have a service response of some kind active and available.

Having worked in customer service for a multi national previously who had lots of outages can I please point out something completely obvious and say its not this individual's fault; taking flak for a problem not of your own making and even being blamed is seriously not pleasant plus it will not provide a solution to treat any help staff in that way.

  Having someone available can only help we hope alot but remains to be seen.  If people can try to be civil for everyone's sake as it helps nobody to forget your manners.  Just be clear in detailing the problem and the desired solution, I hope they can help.

Don't hold your breath, from what i've read here, don't expect an answer, let alone to be credited any missing spins.
But if for some odd reason you do get lucky and get them, please share it with the rest of us

I think not more than 6 to 7 or 8 months ago, someone had come on this thread to claim he was a customer support for freebitco and assured us that the team are working seriously to fix all the issues with the site at that time, I can no longer remember if he actually did successfully address some user's personal issues, but what I do know was that it didn't take long before he (the customer support) stopped replying to messages here, and eventually stopped coming online on this forum.

And here now, we have another whom I believe have come again to give us false hope like they did previously.
Well, I do not know but I also will wait and see if any user emailing the team gets a reply at the end of the day, but in all, I will advice no one to make any fresh deposit to the site, for he who is dinning with the devil uses a long stick.

His username is freebitco.in PR.

It seems he logs in forum (he was online yesterday), but he does not respond anymore, as his last post was on january 15th.

Hope to see more activity from him,  can't wait to see upgrades he mentioned in his last post.

[shield132]

I understand the discussions here, but to ensure we can provide the best support, I encourage you to focus on any specific issues affecting your account, as we are addressing concerns on an individual basis. If you need assistance, please send a private message or email with your account details.

There are some general things that need to be discussed here. Lambo Lottery's concern should be explained publicly here. Some of us gamble on Freebitco to compete in the Lambo Lottery and since there was not announced the winner of previous Lottery, we want to know the reasons before we continue gambling on Freebitco. You also have to explain to us why Freebitco moved billions of FUN tokens to Binance. Also, what happened to TheQuin and wetsuit? Why don't they come here and say something? I hope you know that their words mean a lot to the community.

[NABiT]

I don't think I've seen anybody post here that they are still receiving their premium member WOF spins or that their spins have resumed.

Anyway, I'll try a PM @CSFBC

edit: "User 'CSFBC' is a newbie, but your options are set such that you cannot receive PMs from newbies. Therefore, you cannot send PMs to newbies, either."

Didn't fancy changing this setting so sent email to support@freebitco.in instead.

Will update with any progress.

[dwyane36]

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly.

Are you joking with us?

The WOF spins are not credited.
The support doesn't respond to the complaints.
Many people in this thread have reported issues with FUN withdrawals.
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

It's funny that the CSFBC account has ignored community questions in this thread for more than six months but then suddenly appears and claims that there is nothing wrong with the site.

Thank you for flagging the Lambo Lottery concern—our team will review this.  

Do you want to tell us that you just now noticed that the drawing of the 11th round of the Lambo lottery was not held, and a winner was not determined? Didn't the freebitcoin team notice anything when they decided to launch the 12th round without any announcement?

[Mohd1983]

Hi hosemary, 

I understand your frustration and appreciate you bringing up these concerns. However, I’d like to clarify that while some customers have experienced issues with WoF spins, this is not the case for all users. As I mentioned previously, we have received reports where spins have been reinstated after review. 

Regarding mentioned FUN withdrawals, any emails we receive are being handled on an individual basis, and each case is reviewed directly with the account holder. If you are experiencing an issue with your own account, I encourage you to reach out privately with your User ID, so we can assist you directly. 

Thank you for flagging the Lambo Lottery concern—our team will review this. 

I understand the discussions here, but to ensure we can provide the best support, I encourage you to focus on any specific issues affecting your account, as we are addressing concerns on an individual basis. If you need assistance, please send a private message or email with your account details.

Best regards, 

Customer Support Team
Freebitco.in



@mohd1983
Thank you for sending your email.
We have a high volume of incoming emails, in order for me to locate it specifically, can you please send me a private message with the subject line used and the email address it was sent from. I can then confirm receipt of this email.

Best Regards,

Customer Support Team
Freebitco.in

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly.

Are you joking with us?

The WOF spins are not credited.
The support doesn't respond to the complaints.
Many people in this thread have reported issues with FUN withdrawals.
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

For any customers who have been affected/are currently being affected by the Wheel of Fortune (WoF) Spins, please send me a private message  with your User ID and the length of time you have not received these spins.

The issue with WOF spins is not specific to some users. If you read posts in this thread, you will know that all users are affected.

The ticket reference for the contact form message is #44604
I believe this reference will help you to ask the team and check all details

Waiting your confirmation

I received an email from customer support team as the following:
Hi Mohamed,

Thank you for your email and for the communication via the forum.

I will respond to you directly to ensure privacy and resolve your issue as quickly as possible, rather than via the forum, which is a public space. Should you wish to update the forum on the progress of the issue, this would be your discretion.

In reference to your withdrawal query, please note this has been escalated internally. I have marked this as urgent and hope to receive a response as soon as possible.
As soon as I receive an update, I will send you an email to inform you accordingly.

Apologies for the delay in responding to you but please be rest assured that we are looking into this as a matter of urgency.

Best Regards,

Customer Support Team
Freebitco.in

Even though there is a delay, I see it as a positive point for FreeBitco to provide a response. Once the issue is resolved, I will update all members in this forum as well.

[Fivestar4everMVP]

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly.

Are you joking with us?

The WOF spins are not credited.
The support doesn't respond to the complaints.
Many people in this thread have reported issues with FUN withdrawals.
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

It's funny that the CSFBC account has ignored community questions in this thread for more than six months but then suddenly appears and claims that there is nothing wrong with the site.

Thank you for flagging the Lambo Lottery concern—our team will review this.  

Do you want to tell us that you just now noticed that the drawing of the 11th round of the Lambo lottery was not held, and a winner was not determined? Didn't the freebitcoin team notice anything when they decided to launch the 12th round without any announcement?

Lolz 😂, I was even thinking that the CSFBC account was a new account, didn't realize it's the same old account from over a year ago, I could have just checked the profile to know but didn't, my bad there.

I think what we should be very concerned on knowing right now is the motive why the account woke up now and is here telling us that nothing is wrong with the site, remember it was said here a few days or weeks ago that freebitco had moved millions of fun tokens to one of this centralized exchanges and are dumping the tokens, this has triggered fear and doubt about in the minds of users, and today, we have a once dead customer support rep come alive again to tell us that nothing is wrong with the site, there must be some hidden agenda why this account woke up now to reassure users that nothing is wrong, maybe they want to make sure that users keep depositing in fresh money on the site, which many may likely end up losing.. 🤔
Just assuming.

[wlnd]

I received an email from customer support team as the following.....

it's COOL! we are waiting for

[wlnd]

Tested by me a few minutes ago:

Click "Password Reset"...

alas and ah! I've just tried to do it again in THREE different browsers: firefox, chrome and opera... NO RESULT!
noreply@freebitco.in is in address book and promotional emails come to inbox folder correctly!
I can give you my email address... maybe the "forgot password" link will work in your browser

[CSFBC]

Hi everyone, 

Posting updates here for transparency.

Lambo Lottery - I appreciate your patience regarding the Lambo Lottery – Round 11 winner announcement.  I’ve escalated this internally, the promotional team has just confirmed that the winner is pending and will be announced soon. 

Typically, the winner is announced on social media and the winner will also receive an official email notification.

I understand the concern about Round 12 tickets being sold before the previous winner has been announced. While I don’t have an exact timeframe yet, I will continue to follow up internally and update you as soon as I have more details. 

WoF Spins - Thank you for all your emails and Private messages regarding this issue.  This has been escalated internally to the relevant team and marked as a matter of urgency.  As soon as I receive a response I will post an update here regarding the missing spins and future spins.

All PM's have now been responded to and we are working our way through the emails.  If you have sent an email regarding either of these issues, the response you receive will reflect the above information for now and once more clarity has been received, we can communicate this with you all.

We take all of your messages, emails and forum comments seriously and will keep you in the loop.

Thank you for your patience! 

Best Regards,

Customer Support Team
Freebitco.in

I understand the discussions here, but to ensure we can provide the best support, I encourage you to focus on any specific issues affecting your account, as we are addressing concerns on an individual basis. If you need assistance, please send a private message or email with your account details.

There are some general things that need to be discussed here. Lambo Lottery's concern should be explained publicly here. Some of us gamble on Freebitco to compete in the Lambo Lottery and since there was not announced the winner of previous Lottery, we want to know the reasons before we continue gambling on Freebitco. You also have to explain to us why Freebitco moved billions of FUN tokens to Binance. Also, what happened to TheQuin and wetsuit? Why don't they come here and say something? I hope you know that their words mean a lot to the community.

[Don Pedro Dinero]

It's funny that the CSFBC account has ignored community questions in this thread for more than six months but then suddenly appears and claims that there is nothing wrong with the site.

He appeared on the forum as the one who was going to address the issues raised here and not only has he done nothing in that time, but now he looks like a typical politician denying the problem.  To this regard I love your pic but I think it would be more fitting one about a landlord who stands outside watching others burn inside the house while drinking his coffee and denies that anything is happening.

Do you want to tell us that you just now noticed that the drawing of the 11th round of the Lambo lottery was not held, and a winner was not determined? Didn't the freebitcoin team notice anything when they decided to launch the 12th round without any announcement?

He is just taking the piss. It's the only way I can understand that.

[Lucius]

~snip~
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

Hi everyone, 
Posting updates here for transparency.
Lambo Lottery - I appreciate your patience regarding the Lambo Lottery – Round 11 winner announcement.  I’ve escalated this internally, the promotional team has just confirmed that the winner is pending and will be announced soon. 
Typically, the winner is announced on social media and the winner will also receive an official email notification.
~snip~

I've written before, and I'll say it again - does anyone else think this is the same team that previously ran FreeBitco or that the entire business was secretly sold to a more than obvious group of amateurs? The $200 000 grand prize was drawn 5 months ago, and they still have no idea who won it, let alone that they awarded it to the same person.