Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

This year Cloudbet became the first online crypto sportsbook and casino to honour the fork by crediting our players with free bitcoin cash equal to their bitcoin balance.

Today marks the anniversary of the Bitcoin Cash fork, and to celebrate, for 24 hours only, we are matching all deposits of BCH at Cloudbet!

Deposit now and double your money!

Details here

Ronnie @ Cloudbet

[Cloudbet]

@Mozefog Unfortunately I am unable to discuss the ongoing investigation publicly, but I'll request that our support teams send you an update directly via email.

Thanks very much,

Ronnie @ Cloudbet

[Mozefog]

Your customer service ignores me!
My messages are not processed and after your calls nothing happens!
Then answer me with a personal letter and tell me the reason for my block!

[4x4et]

Just deposited $20 in BTC to find out minimum bet is $40 for soccer games!

WTF?

Now my withdrawal is set for manual approval, even after talking to support. They said within 24 hours.

Nowhere on their site says minimum bet is set to $40 - 0.0053 btc

To be clear - my account isnt a new one, been betting there (and losing money lol) since 2017.


I expect this to resolve soon - or will call it a SCAM

[Cloudbet]

@Mozefog Your account is currently under investigation, and our support teams have let me know they will contact you directly when that is concluded.

@4x4et Our minimum bets for soccer should definitely not be $40 - I've just checked myself on our Premier League lines and this wasn't the case:





If you let me know the matches you were trying to bet on I can have our teams investigate to see if there is some error with the minimum stakes on specific leagues.

Has your withdrawal been processed? If not please PM me your Cloudbet nickname and I'll investigate the delay for you.

Thanks very much,

Ronnie @ Cloudbet

[4x4et]

@Mozefog Your account is currently under investigation, and our support teams have let me know they will contact you directly when that is concluded.

@4x4et Our minimum bets for soccer should definitely not be $40 - I've just checked myself on our Premier League lines and this wasn't the case:





If you let me know the matches you were trying to bet on I can have our teams investigate to see if there is some error with the minimum stakes on specific leagues.

Has your withdrawal been processed? If not please PM me your Cloudbet nickname and I'll investigate the delay for you.

Thanks very much,

Ronnie @ Cloudbet

Lol - what investigation, nobody is murdered?

Europa league matches, tried 1 match, 2 matches, 3 matches, 4 matches - all return minimum bet 0.0053 btc

Anyway i had my bet at other bookie - return my btc.

Are you calling me a liar?

Sent username via PM.

[Cloudbet]

@4x4et Thanks for the info, I was asking which events you were trying to bet on so I could check the minimum stakes and have them investigated if they are too high, not to accuse you of anything. I can see the Europa League is indeed higher than the others, so I'll try and get that corrected asap.

I've recieved your Cloudbet nickname, and I'll pass it on to our support teams and ask for your payment to be processed as a priority. Like most sportsbook and casino operators there is usually a rollover requirement on deposits before withdrawal, but I'll see if there is anything we can do to waive it in this case.

Thanks very much,

Ronnie @ Cloudbet

[4x4et]

And here is the proof

tried it again




so, Im not crazy, and u dont have a clue what are minimum bets on your site

still waiting for a withdrawal

[4x4et]

@4x4et Thanks for the info, I was asking which events you were trying to bet on so I could check the minimum stakes and have them investigated if they are too high, not to accuse you of anything. I can see the Europa League is indeed higher than the others, so I'll try and get that corrected asap.

I've recieved your Cloudbet nickname, and I'll pass it on to our support teams and ask for your payment to be processed as a priority. Like most sportsbook and casino operators there is usually a rollover requirement on deposits before withdrawal, but I'll see if there is anything we can do to waive it in this case.

Thanks very much,

Ronnie @ Cloudbet

Lol rollover

you didnt even give me a chance to bet!

So it was easy to deposit, but it now takes 6 hours to withdraw, very nice bookie website

Imagine investigation about their own minimum bets


YOU DONT KNOW YOUR OWN MINIMUM BETS!

[Cloudbet]

@4x4et Almost every casino and sportsbook requires a rollover and ours is one of the lowest in the industry at just x1, but since you were not able to place the bet you wanted due to the higher minimum stake I think it would be unfair to enforce it in your case, and will be pushing to waive it and process your payment immediately.

I know our minimum bets are usually much lower, which is why I want our teams to investigate and give me an explanation that I can pass on to you. 

Thanks very much,

Ronnie @ Cloudbet

[4x4et]

@4x4et Almost every casino and sportsbook requires a rollover and ours is one of the lowest in the industry at just x1, but since you were not able to place the bet you wanted due to the higher minimum stake I think it would be unfair to enforce it in your case, and will be pushing to waive it and process your payment immediately.

I know our minimum bets are usually much lower, which is why I want our teams to investigate and give me an explanation that I can pass on to you. 

Thanks very much,

Ronnie @ Cloudbet

Ok, Im (still) waiting and expecting that you willl honor your words.

Yes, I was not able to place a bet and there is nowhere a sign, banner, whatever on site which states what are minimum bets at the moment.

As I said - been betting on Cloudbet many times, I remember that minimum bets were much much lower.

[LTU_btc]

I also had same problem as 4x4et. When I tried to bet on International Champions Cup game I wasn't able to bet 0.0005 BTC because bet amount was changed to much bigger, maybe a bit less than 0053 BTC.
From my experience minimal bet on Cloudbet was 0.0001 BTC

[Cloudbet]

@4x4et I've just spoken to our support teams directly to explain the situation and ask that your payment is processed as a priority as soon as possible. I'll check back in a few hours to see if this has been processed and escalate the issue if not. I don't want to see our players kept waiting for payments, especially when the reason for the withdrawal is our minimum stakes.

We do have our minimum stakes up in our T&Cs where they are stated as being 0.001, but it says in some cases the minimum might be higher. 

@LTU_btc Thanks for the supporting info, I definitely want to find out the reason for the difference in minimum stakes as it should be fairly standard across the board. I'll keep a close eye on any investigations and post in the forums here with any updates I receive.

Thanks very much,

Ronnie @ Cloudbet

[4x4et]

8 hours later, nothing resolved yet


waiting until 24 hours pass, then calling it a BIG FAT SCAM

imagine, they cannot send with 2 mouse clicks my deposited btc, even if im losing a bit of it via transaction fees - and it just below $20 value

I guess everybody here were right about warning players not to go there

[4x4et]

SCAM

24 hours have passed, still not returning my deposit


be advised - never bet on this scam website

opened scam accusations topic

https://bitcointalk.org/index.php?topic=4807822

[Cloudbet]

@4x4et I've responded on the scam accusation thread but thought i'd update here too.

As I thought the initial withdrawal request was rejected due to the rollover requirement. I have escalated the ticket to the heads of our payment teams as only senior employees can process manual withdrawals that bypass our usual requirements.

I'm hoping this will be solved within the next few hours, but as usual I will check back and keep pushing to ensure it's processed asap.

Thanks,

Ronnie @ Cloudbet

[hlyzy89]

There was another week after another promise to solve my question - the account is also blocked and no one responds.
I am extremely disappointed by this attitude on the part of the bookmaker and the support service. Also demand to solve my question and return money to me!

[Cloudbet]

@4x4et I've just sat down with our senior payment team members and unfortunately there are only two options available - either play through the rollover to enable withdrawals, or supply us with KYC documents in order to verify identity in order to process the withdrawal.

I was pushing to issue the payment without rollover or KYC, but to comply with anti-money laundering laws we have to verify ID in cases where no bets have been made.

What I have been able to do is assign you 0.0027 BTC as bonus credit into your account to bring your balance up to the original $40 required for the bet you wanted to place.

I know it's not ideal and I would have much preferred to issue the payment instantly, but unfortunately we have to remain rigid on these rules to comply with AML laws.

I'm really sorry I wasn't able to resolve this issue in a more positive manner for you, if you have any questions please let me know.

@hlyzy89 Thank you for providing the necessary documents. The are currently being processed by our teams and you will receive a response from our support teams soon.

Thanks very much,

Ronnie @ Cloudbet

[4x4et]

@4x4et I've just sat down with our senior payment team members and unfortunately there are only two options available - either play through the rollover to enable withdrawals, or supply us with KYC documents in order to verify identity in order to process the withdrawal.

[/b]

HAHAHAHAHAHA

U CLOWNS

to provide documents for what?
for depositing?

U STOLE DOCUMENTS FOR OPENING YOUR BUSINESS, AND NOW U WANT ME TO SEND U MINE???

TO SEND DOCUMENTS TO BRING ME BACK MY BTC?


SCAM!!!!!

u r so done, i will personally take care that nobody will ever be fooled like me at your site


you are going to jail, scammer

[Cloudbet]

@4x4et I can understand your frustration at the situation, but spamming will not help resolve anything.

I issued you a bonus doubling your deposit as a goodwill gesture when we were unable to bend the rules to allow instant withdrawal with no rollover. Ive explained that this is due to AML laws that we must comply with. The options are to either play through the rollover, or to submit the required documents for KYC verification.

If you wish to proceed with KYC please let myself or our support teams know and I'll push them to process everything as a priority so we can cash you out asap.

Thanks very much,

Ronnie @ Cloudbet