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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 464559 times)
Cloudbet (OP)
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September 04, 2018, 08:40:03 AM
 #5021

Ronnie are you alive? We miss your updates (LOL).

Don't worry @4x4et, I was just on holiday with the family - I'm back now, recharged and ready to tackle any issues our players come across!  Wink

@lw13 Really sorry to hear about the delay, could you please PM me your Cloudbet nickname? I'll investigate for you and try to get your payment through asap.

Thanks,

Ronnie @ Cloudbet


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September 04, 2018, 08:52:13 AM
 #5022

Ronnie are you alive? We miss your updates (LOL).

Don't worry @4x4et, I was just on holiday with the family - I'm back now, recharged and ready to tackle any issues our players come across!  Wink

@lw13 Really sorry to hear about the delay, could you please PM me your Cloudbet nickname? I'll investigate for you and try to get your payment through asap.

Thanks,

Ronnie @ Cloudbet


PMed you.

please kindly check it.. i been waiting since few days ago.
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September 04, 2018, 08:55:35 AM
 #5023

@cloudbet

how do you think about listing the betting for esports?
i mean
- league of legends
- dota
- CS
- other

@baboI'm a huge fan of eSports myself, coming from a background in the gaming industry, and I'd love to see us offering lines on different gaming tournaments (especially overwatch and Dota2)!

Unfortunately at the time we implemented our eSports offerings (way back in the day) the odds we were using weren't very favourable and we had to drop them after a short while. I know there are discussions about reintroducing eSports lines going on at the moment, but there are no solid plans as yet. I'll update you as soon as I hear any updates!

Just out of interest, do we have a lot of eSports fans who play at Cloudbet browsing here? What kind of lines would you like to see?


@Angry0ne I'm still waiting on an update on your request for additional handball lines and extending our football coverage. I know the ticket is in the queue but it's behind a number of planned updates to the sportsbook that are currently taking priority. I don't want to give any false promises or unconfirmed dates, but I'll let you know as soon as I get any information at all on progress.

Thanks,

Ronnie @ cloudbet


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September 04, 2018, 09:08:23 AM
 #5024

Ronnie,

I'd love to see CS:GO lines for major events. Couple that with Dota2 and League and that should cover most ground. No need to add every shady/shitty esport out there with or each tournament for that matter Cheesy

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September 04, 2018, 10:08:05 AM
 #5025

Ronnie,

I'd love to see CS:GO lines for major events. Couple that with Dota2 and League and that should cover most ground. No need to add every shady/shitty esport out there with or each tournament for that matter Cheesy

That would definitely be cool! I'm also seeing a rise in Fortnite betting online but it's one of the few eSports I'm not too interested in. Probably because I'm getting too old to keep up with all the young players on the twitchy shooters now  Wink

Thanks,

Ronnie @ Cloudbet



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Cloudbet (OP)
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September 04, 2018, 02:01:24 PM
 #5026

@lw13 I've just been told that your withdrawal has been processed. It looks like the size of your multiple attempted withdrawals put you into the manual approval queue, which had a bit of a backlog due to some problems over the weekend. I'm in discussions with the payment team now on how we can avoid this kind of problem affecting players in future.

Thanks very much,

Ronnie @ Cloudbet


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September 05, 2018, 02:15:15 AM
 #5027

@lw13 I've just been told that your withdrawal has been processed. It looks like the size of your multiple attempted withdrawals put you into the manual approval queue, which had a bit of a backlog due to some problems over the weekend. I'm in discussions with the payment team now on how we can avoid this kind of problem affecting players in future.

Thanks very much,

Ronnie @ Cloudbet

Thanks Ronnie. checked and received.
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September 05, 2018, 09:16:38 AM
 #5028




Hope you have been enjoying this season's MLB action so far! Over the last few months baseball has boomed in popularity, climbing to third place in terms of overall bets in our Cloudbet sportsbook.

To up the ante we've just introduced a swathe of new specials markets for baseball, including:

- Player props (Total bases, home runs, strike outs, and more!)
- Team Totals
- Total Hits, Runs, and Errors
- 5 innings Money line
- 5 innings Total
- 1st Innings Money Line
- 1st Innings Run Line
- 1st Innings Totals
- Extra Innings
- Odd/Even Runs
- Winner and Total
- Winning Margin


What do you think? See any special market's we have missed that you'd like to see added? Just let us know!

Thanks, and have a great day!

Ronnie @ Cloudbet



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September 05, 2018, 05:06:56 PM
 #5029

Hello,
I requested a withdrawal 3 days ago. Still nothing received despite I contacted the support several times and tell me that my request was sent to the service concerned. Each time I get the same answer but nothing is done.
I'm still waiting. I will confirm here when my withdrawal will be made
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September 05, 2018, 06:02:15 PM
Last edit: September 05, 2018, 06:13:20 PM by 4x4et
 #5030




Hope you have been enjoying this season's MLB action so far! Over the last few months baseball has boomed in popularity, climbing to third place in terms of overall bets in our Cloudbet sportsbook.

To up the ante we've just introduced a swathe of new specials markets for baseball, including:
- Player props (Total bases, home runs, strike outs, and more!)
- Team Totals
- Total Hits, Runs, and Errors
- 5 innings Money line
- 5 innings Total
- 1st Innings Money Line
- 1st Innings Run Line
- 1st Innings Totals
- Extra Innings
- Odd/Even Runs
- Winner and Total
- Winning Margin

What do you think? See any special market's we have missed that you'd like to see added? Just let us know!

Thanks, and have a great day!

Ronnie @ Cloudbet



I think that your withdrawals are very slow (or might never be done) on purpose.

Btw, what is this Ronnie?



Let me guess, you're gonna start again with that - bad cop, good cop - routine of yours, where you "will investigate" behaviour of your "naughty" team.

Won the bet?

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September 06, 2018, 08:55:51 AM
Last edit: September 06, 2018, 09:30:35 AM by Cloudbet
 #5031

@maxiblanco I'm really sorry for the delay, I'll call the payments team now to escalate the issue and ask them to process the payment immediately. They know I will be expecting an explanation so I'll relay that to you as soon as I can.

EDIT: I've just got word that your payment has been processed. It looks like you were placed in the manual queue but not assigned to anyone, which is a bug the team are investigating now and have assured me will be corrected asap. Once again, I'm really sorry about the delay.

@4x4et I thought you were busy arguing about paypal scams!  Wink

I can't really comment on the feedback you've posted as i'm not aware of the particular situation, but I'm pretty sure if we refused our service then it wasn't because he had won 0.3 BTC, it's not exactly 'breaking the bank' for one of the biggest bitcoin sportsbook and casinos out there.

It should be pretty obvious by now but we always pay out our winners. Denying someone a small amount of bitcoin would make no sense considering the negative PR impact such actions would have in our niche crypto gambling community. We've been dedicated to providing the best crypto gambling experience since 2013 and although sometimes problems can occur, we always try to do right by our players.

Thanks very much,

Ronnie @ Cloudbet


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September 06, 2018, 12:12:39 PM
 #5032

@maxiblanco I'm really sorry for the delay, I'll call the payments team now to escalate the issue and ask them to process the payment immediately. They know I will be expecting an explanation so I'll relay that to you as soon as I can.

EDIT: I've just got word that your payment has been processed. It looks like you were placed in the manual queue but not assigned to anyone, which is a bug the team are investigating now and have assured me will be corrected asap. Once again, I'm really sorry about the delay.

@4x4et I thought you were busy arguing about paypal scams!  Wink

I can't really comment on the feedback you've posted as i'm not aware of the particular situation, but I'm pretty sure if we refused our service then it wasn't because he had won 0.3 BTC, it's not exactly 'breaking the bank' for one of the biggest bitcoin sportsbook and casinos out there.

It should be pretty obvious by now but we always pay out our winners. Denying someone a small amount of bitcoin would make no sense considering the negative PR impact such actions would have in our niche crypto gambling community. We've been dedicated to providing the best crypto gambling experience since 2013 and although sometimes problems can occur, we always try to do right by our players.

Thanks very much,

Ronnie @ Cloudbet

Lol u call $1800 small ammount?

Nope, Im not busy, always have free time to bust some criminal activities here.

I have bolded just one of your lies.

And here is the reference.

https://www.reddit.com/r/sportsbook/comments/7rcn60/cloudbet_is_cheating/

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September 06, 2018, 01:49:14 PM
 #5033

@4x4et I see you had to go back 7 months to find that one. Again I can't really comment on a situation I know nothing about from before I joined the company, but it seems like a grading issue from the outset. It's unfortunate that the support member wasn't clear when responding to the concerns about the way the bet was worded, but I can see that we have changed the way this is displayed now anyway - possibly as a response to this kind of feedback.

Lol u call $1800 small ammount?

In terms of online crypto casinos like Cloudbet? Yes. We were offering high limits of up to 120 BTC on the World Cup final, 0.3 BTC is just a drop in the ocean for most legitimate operators.

Thanks very much,

Ronnie @ Cloudbet


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Hhampuz
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September 06, 2018, 01:51:40 PM
 #5034

What else would you expect from someone that resorts to dedicating most of their awake time to trashtalk a company after their $20 were held for a few days? I'll have to give you props for the way you handle these people Ronnie. Keep up the good work!

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September 06, 2018, 01:55:52 PM
 #5035

@4x4et I see you had to go back 7 months to find that one. Again I can't really comment on a situation I know nothing about from before I joined the company, but it seems like a grading issue from the outset. It's unfortunate that the support member wasn't clear when responding to the concerns about the way the bet was worded, but I can see that we have changed the way this is displayed now anyway - possibly as a response to this kind of feedback.

Lol u call $1800 small ammount?

In terms of online crypto casinos like Cloudbet? Yes. We were offering high limits of up to 120 BTC on the World Cup final, 0.3 BTC is just a drop in the ocean for most legitimate operators.

Thanks very much,

Ronnie @ Cloudbet

Why should someone who bets care if 0.3 btc is big or small ammount for online casinos?

$1800 is a huge ammount for any human being, except for millionaires.

Also, it's very clear that your casino is cheating. I've been betting on soccer since i was 15, and 7+ always means (and everywhere) - 7 or more.

Bettor won the bet, and your collegues made a scam interpreting universal betting rules as they wanted at that moment.

But i really admire your guts - to work for known scammers and then happily go on a holiday - bearing on mind that everyday there is some avarage Joe gettin scammed by Cloudbet - maybe starving or commiting suicide, as a result of these actions.


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4x4et
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September 06, 2018, 01:58:05 PM
 #5036

What else would you expect from someone that resorts to dedicating most of their awake time to trashtalk a company after their $20 were held for a few days? I'll have to give you props for the way you handle these people Ronnie. Keep up the good work!

Karma is a bitch, small man. I am assured life will get you what you deserve for your cowardly behaviour.

You are also power-tripping, you can be also brought down to the ground, if I put an effort to it.

Peace, slimeball.

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September 06, 2018, 08:50:25 PM
 #5037




Hope you have been enjoying this season's MLB action so far! Over the last few months baseball has boomed in popularity, climbing to third place in terms of overall bets in our Cloudbet sportsbook.

To up the ante we've just introduced a swathe of new specials markets for baseball, including:

- Player props (Total bases, home runs, strike outs, and more!)
- Team Totals
- Total Hits, Runs, and Errors
- 5 innings Money line
- 5 innings Total
- 1st Innings Money Line
- 1st Innings Run Line
- 1st Innings Totals
- Extra Innings
- Odd/Even Runs
- Winner and Total
- Winning Margin


What do you think? See any special market's we have missed that you'd like to see added? Just let us know!

Thanks, and have a great day!

Ronnie @ Cloudbet



You're kidding. You did a terrible line on MLB live betting. You took away handicaps which were of three kinds. Silly copied all odds from Pinnacle and even reducing them to 0.02. And want to who the You have this pose. That's funny. No one needs such deteriorated conditions compared to the past that were a month ago.
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September 07, 2018, 02:34:32 PM
Last edit: September 07, 2018, 02:46:02 PM by Cloudbet
 #5038

@4x4et I happen to agree with you regarding the 7+ push issue, and have already sent a message to support to make them aware of the post and check how the issue was resolved. We are currently offering similar markets and I want to ensure the win conditions are made clear to players when viewing.

@zelkinz Thanks you for the feedback! I wasn't aware that there were handicap markets removed so I'll check with our sportsbook team to ensure it was intentional, and pass on your request that they be re-instated. The more lines available then the happier everyone is, so if theres any other specials or lines you would like to see added/reinstated then please let me know and I'll do what I can to make it happen.

Thanks very much, have a great weekend!

Ronnie @ Cloudbet


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September 07, 2018, 06:17:02 PM
 #5039

@4x4et I happen to agree with you regarding the 7+ push issue, and have already sent a message to support to make them aware of the post and check how the issue was resolved. We are currently offering similar markets and I want to ensure the win conditions are made clear to players when viewing.

@zelkinz Thanks you for the feedback! I wasn't aware that there were handicap markets removed so I'll check with our sportsbook team to ensure it was intentional, and pass on your request that they be re-instated. The more lines available then the happier everyone is, so if theres any other specials or lines you would like to see added/reinstated then please let me know and I'll do what I can to make it happen.

Thanks very much, have a great weekend!

Ronnie @ Cloudbet

Hi. The handicap line was returned but it is completely taken from the Pinnacle website, as well as all other quotes and deteriorated by 0.02 coefficient. What is the point to put you live MLB if Pinnacle, too, plus the coefficients are not cut ? Before You have had a normal original  line bet.
marlboroza
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September 08, 2018, 01:04:11 AM
 #5040

@4x4et I thought you were busy arguing about paypal scams!  Wink
I don't see how this is relevant, do you enforce KYC to every player?

From my point of view, if player deposit  0.0027 btc, knowing minimum bet is 0.001btc, and casino sets new minimum bet requirement which is 5 times higher without making player aware of it, player has every right to request his money back and player has every right to refuse any kind of bonus - KYC free.

According to this rule:
Quote
9.1. You may only place bets with a minimum stake of 0.001 bitcoin in odds betting. In some cases, the minimum may be higher.
Have you pointed "some cases" with increased bet requirement before player made deposit?
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