Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[4x4et]

This is from live support:

Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.

Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?

Probably Bitcoin Cash hard fork

they want to take profits

[LTU_btc]

@LTU_btc - Was it the same leagues as before (European Basketball)? I'll pass on the details to our sportsbook teams for further investigation, I was hoping it had been solved so apologies for the disruption.

Ronnie @ Cloudbet

Yes, it's mainly European basketball and some football leagues.

Any news, Ronnie?

[BlackMambaPH]

Did anyone experience here about weekend withdrawals that taking 48hrs? This is my 1st time that I withdrew on weekends that take 48hrs before the funds credited to my account.

[Cloudbet]

This is from live support:

Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.

Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?

@BlackMambaPH - Really sorry to hear you have encountered a delay, I've just checked and I can't see any withdrawals from you in the manual queue. Has this been resolved? If not please let me know and I'll chase it for you now.

I did receive a similar report over the weekend so i've already got our payment teams investigating the cause of the delays, I'll report back with any info I'm allowed to share asap.

@4x4et - That seems pretty unlikely considering the fact that we credited players with fork funds to celebrate the last one! 

@LTU_btc - Still waiting for an update I'm afraid, but I have been told that this is a high priority investigation for this week, so hopefully I'll have some information for you soon.

Thanks very much,

Ronnie @ Cloudbet

[viotiov]

My withdrawal is delayed. I'm waiting over 72h. My cloudbet account is verified. I have no idea why does it take so long. 72h is too long IMO.I hope cloudbet will process my payment soon.

[Cloudbet]

@viotiov - Thanks for getting in touch, and sorry to hear your withdrawal has been delayed. I've sent a message to our payments teams with your details and will let you know their response asap.

Thanks,

Ronnie @ Cloudbet

[Get-Paid.com]

@viotiov - Thanks for getting in touch, and sorry to hear your withdrawal has been delayed. I've sent a message to our payments teams with your details and will let you know their response asap.

Thanks,

Ronnie @ Cloudbet

We were contacted by you to promote your site on our website/wall/crypto sites, we do apologize but if users experience withdrawal issues we cannot send our users to your site. Please sort out the mess first and then let us know when you're ready.

We will inform your contact about this as of today, thanks.

[Cloudbet]

@Get-Paid.com - Thanks for getting in touch! The vast majority of our withdrawals are processed instantly, which is why I make it my mission to track down the root cause for any delay that's been reported to us on bitcointalk. I'll be staying in contact with the player above and updating them with information as our teams investigate the issue.

As you can see from our OP on this thread, we've been around for 5 years now and have always looked to put our players first and correct any issues as soon as possible when they are reported. I can understand that you might be hesitant to promote a service when seeing a report of delays, and I hope we can earn your trust over time with our responses to any issues raised.

Thanks very much, have a great day!

Ronnie @ Cloudbet

[4x4et]

@viotiov - Thanks for getting in touch, and sorry to hear your withdrawal has been delayed. I've sent a message to our payments teams with your details and will let you know their response asap.

Thanks,

Ronnie @ Cloudbet

We were contacted by you to promote your site on our website/wall/crypto sites, we do apologize but if users experience withdrawal issues we cannot send our users to your site. Please sort out the mess first and then let us know when you're ready.

We will inform your contact about this as of today, thanks.

Good decision, they are scamming people / refusing them right to withdraw, sometimes even for months.

[Cloudbet]

Important announcement regarding upcoming Bitcoin Cash fork

Bitcoin Cash will go through a hard fork at approximately 4:40 PM,15th of November, 2018 as part of a planned protocol upgrade. However, this upgrade has been surrounded by uncertainty, and unlike previous ones it may lead to two or more “Bitcoin Cash” currencies. For now, these are expected to be BCHABC (Bitcoin Cash ABC) and BCHSV (Bitcoin Cash Satoshi Vision), each championed by a different faction of the BCH network. A third one may even emerge in case enough nodes reject both proposals and keep running the existing version.

At this point, Cloudbet’s intention is to support BCHABC. Hence, we recommend that players who wish to guarantee coins also in BCHSV (or any other resulting network) withdraw their BCH funds before the upcoming fork, and deposit them into wallets/services that have announced support to both chains. An updated list of such services can be found here.

For added security, we also advise all Bitcoin Cash holders to avoid transacting in BCH (both ABC and SV) during the first few hours following the fork until a form of replay protection is implemented on one or both networks, as transactions may be initially vulnerable to replay attacks.

Security is paramount to Cloudbet, so players can rest assured we are closely following all developments regarding the fork, and we will post updates as the fork unfolds.

[BlackMambaPH]

This is from live support:

Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.

Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?

@BlackMambaPH - Really sorry to hear you have encountered a delay, I've just checked and I can't see any withdrawals from you in the manual queue. Has this been resolved? If not please let me know and I'll chase it for you now.

I did receive a similar report over the weekend so i've already got our payment teams investigating the cause of the delays, I'll report back with any info I'm allowed to share asap.

It's already resolved. My only concerned is why on weekend it takes 48hrs to process the withdrawal? Anyway. thanks!

[viotiov]

My case is not unfortunatelly resolved yet. It's been 5 days since I requested a withdrawal and haven't got any information from cloudbet about the reason of delay.

[Cloudbet]

@viotiov - I've just been informed that your withdrawals have been manually processed, there was an issue with one of your requests that pushed them all into a manual queue for checking. I'm really sorry for the delay while this was investigated.

Thanks,

Ronnie @ Cloudbet

[viotiov]

I confim that a withdrawal request was processed.
I'm forced to withdraw rest of my cloudbet balance. At this moment there are  38 livebetting matches in cloudbet offer.But when I'm signing in to my cludbet account I'm able to see and bet only 5 livebetting matches. The same situation is in prematch offer. I can see only little part of your full offer. Ronnie - can you confirm this is some kind of method to limit winning players ?

[Get-Paid.com]

@viotiov - I've just been informed that your withdrawals have been manually processed, there was an issue with one of your requests that pushed them all into a manual queue for checking. I'm really sorry for the delay while this was investigated.

Thanks,

Ronnie @ Cloudbet

Thanks for the update.
We will wait to see further developments, if all is well we will consider promoting the site. Thanks.

[Cloudbet]

I confim that a withdrawal request was processed.
I'm forced to withdraw rest of my cloudbet balance. At this moment there are  38 livebetting matches in cloudbet offer.But when I'm signing in to my cludbet account I'm able to see and bet only 5 livebetting matches. The same situation is in prematch offer. I can see only little part of your full offer. Ronnie - can you confirm this is some kind of method to limit winning players ?

@viotiov - As far as I am aware we don't limit our players! One player won almost 50 BTC on a single roulette spin last week, and there's been plenty of other big casino and sportsbook winners recently that are still playing at Cloudbet without any limitations.

I'll pass on your details to our sportsbook team and ask them to investigate the cause of the missing games, this is similar to another recent report along the same lines so I want the issue identified ASAP, I'll feed back any information I receive to you directly.

Thanks,

Ronnie @ Cloudbet

[4x4et]

I confim that a withdrawal request was processed.
I'm forced to withdraw rest of my cloudbet balance. At this moment there are  38 livebetting matches in cloudbet offer.But when I'm signing in to my cludbet account I'm able to see and bet only 5 livebetting matches. The same situation is in prematch offer. I can see only little part of your full offer. Ronnie - can you confirm this is some kind of method to limit winning players ?

@viotiov - As far as I am aware we don't limit our players! One player won almost 50 BTC on a single roulette spin last week, and there's been plenty of other big casino and sportsbook winners recently that are still playing at Cloudbet without any limitations.

I'll pass on your details to our sportsbook team and ask them to investigate the cause of the missing games, this is similar to another recent report along the same lines so I want the issue identified ASAP, I'll feed back any information I receive to you directly.

Thanks,

Ronnie @ Cloudbet

Ronnie you are just a bad comedian.

You limited players for wanting to withdraw $100 worth BTC, and yes we ought to believe that you let some outsider win 50 BTC - stop spreading pathetic lies.

[Hhampuz]

I confim that a withdrawal request was processed.
I'm forced to withdraw rest of my cloudbet balance. At this moment there are  38 livebetting matches in cloudbet offer.But when I'm signing in to my cludbet account I'm able to see and bet only 5 livebetting matches. The same situation is in prematch offer. I can see only little part of your full offer. Ronnie - can you confirm this is some kind of method to limit winning players ?

@viotiov - As far as I am aware we don't limit our players! One player won almost 50 BTC on a single roulette spin last week, and there's been plenty of other big casino and sportsbook winners recently that are still playing at Cloudbet without any limitations.

I'll pass on your details to our sportsbook team and ask them to investigate the cause of the missing games, this is similar to another recent report along the same lines so I want the issue identified ASAP, I'll feed back any information I receive to you directly.

Thanks,

Ronnie @ Cloudbet

Ronnie you are just a bad comedian.

You limited players for wanting to withdraw $100 worth BTC, and yes we ought to believe that you let some outsider win 50 BTC - stop spreading pathetic lies.

How long have you worked at Cloudbet now? You surely have some high position considering your vast knowledge of what's going on behind the scenes over there.. right?

[LTU_btc]

Still waiting for the news about my issue...

[Cloudbet]

@LTU_btc - Apologies for the delayed response, I was holding off in the hopes that I'd be able to come back with an update. Unfortunately the issue is still being investigated, with the teams struggling to replicate the issue on our side. I'll pass on any additional information I receive as soon as possible.

Thanks,

Ronnie @ Cloudbet