Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

I tried to withdraw from my account on cloudbet, but the withdrawal hasn't been processed for more than 16 hours allready?

Why is there such a big delay between a transaction that is not large at all?

Sorry for the delay in responding, I have checked and can see your withdrawal has been confirmed. Let me know if there is anything else I can help with. Happy Christmas.

[Cloudbet]

I deposited some amount on cloudbet month ago.

My limits for betting dropped significantly after some time and I want to withdraw some amount from the betting site. The problem is that I can't withdraw my deposit from my account.

I get message that I need to play through 100% of my account. I did that and I'm still unable to withdraw. Can I get some help with that?7

EDIT: The issue is solved.

Glad to hear this, if you have any other questions please post a reply.

[Cloudbet]

I have been waiting on verification for 9 days and counting.
Took time off to send, waiting the stipulated time.

Customer service has been good to me but the verification team has not even replied for 9 days after sending personal documents.

I think this is extremely unprofessional of the company. Hope to reach a resolution @Cloudbet

Sorry to hear this bbraun121, please see my reply to your PM. I am looking into this for you.

[Cloudbet]

@Ronnie. Will Cloudbet offer the odds for the coming Oscar awards on 2020?

Also, I reckon that we should have more movies betting similar to the + or - Rottentomatoes rating for Starwars hehehe.

Sorry for the late response on this. I think we'll have odds for the main Oscars categories, but will confirm nearer the time. The odds will be in the Entertainment section.

Any tips you can share 

I know that it is definitely worth watching out for how things pan out in many of the other industry awards prior to the Oscars - Screen Actors Guild, Producers Guild, Directors Guild etc.

[Cloudbet]

I checked the NBA games and I was capable of making 8 leg parlay and was allowed for it (had to involve even future games) but everything seemed alright? Maybe it was something wrong with Bundesliga? Have you checked if you could do parlay with as many games you want in any other sport or at least in any other league?
Is it just Bundesliga that you are troubled with?

In any case I am sure cloudbet will have a more formal and professional answer, mine was just worry that I wouldn't be able to do parlay on this Saturday which I am planning on doing and I checked and NBA was allowed, lets hope that Saturday will be allowed as well without a problem. Plus, cloudbet could be one of the few places that could beat out other online sportsbooks (including fiat) and would be very sad to not be able to parlay.

Let me know if you were able to place your NBA Parlay. I'll pass any feedback to the Sportsbook Team.

It might also interest you to know about our updated best NBA odds promotion which has now switched to Monday night games - 2% margins across the board. Start the New Year by winning more.

[watersource]

As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

[bbraun121]

As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

So the thing is ive been using cloudbet for a while too since it opened. Customer service isnt bad, but i understand why you say it is useless.
> Customer service staff have been very helpful and honest, most of all courteous.

However they have VERY limited power in terms of what they can do for customers.
It seems as though they just pass on the message. Nothing gets resolved at that point of time. They work more like a FAQ service if you ask me.

Having said that, today is the 10th day of awaiting verification

[Cloudbet]

As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

@watersource, I have responded to your PM and passed your comments to the relevant team. As soon as I get a response I will share it here, but please take into account that is NYE, so things might take a little longer.

[bbraun121]

UPDATE:

As of today 31/12/19, my account has been sorted, bans lifted, restored.
>HOWEVER WITHDRAWALS STILL HELD.
EDIT: As of 1/1/2020 withdrawals enabled and i managed to get money out

Would like to thank @cloudbet for helping reach a resolution.

However as previously said, I think customer service can be improved in the sense that customers can solve their problems without having to post on public forums.

On the upside, cloudbet's UI is pretty good and a reason for me to stay.

Please continue to priortise customer experience here cloudbet. It is very important to us.

This ordeal took me a total of 11 days from verification to withdrawal.

[davinchi]

--snip

Let me know if you were able to place your NBA Parlay. I'll pass any feedback to the Sportsbook Team.

It might also interest you to know about our updated best NBA odds promotion which has now switched to Monday night games - 2% margins across the board. Start the New Year by winning more.

Mine was already good, I was capable of not only 3 game parlay but 8 game parlay when I tried and it went through without a problem, I was just talking about how it was possible to bet that compared to the person who failed at 3 legged parlay for Bundesliga, so mine was cool. I lost that bet unfortunately but that is the nature of the game we play honestly, sports are risky as it is individually and when you bet 8 games you have to get lucky 8 times in a row to be able to make that much money but if you end up winning (which of course is low odds) you end up with a lot of money for wagering a small amount so it is a risk/reward thing for us and I am fine with it, I actually gambled once more with 4 game parlay after that as well and lost that too .

[Cloudbet]

As someone who has used Cloudbet for about 3 years, I'm very disappointed with the lack of customer service. My VIP account manager has literally ignored me on several occasions, and live support is useless as always.

I've experiences severe LAG, live betting errors, and bets placing even though the error states: "bet not placed, please contact customer service".

I've had several misgraded bets, I've had several games not available on Cloudbet that are popular matches, Cloudbet simply unable to add them for whatever reason.

I was promised a 25 mbtc sports bonus which I never got.

I was promised a sports bonus with further deposits.

10 deposits later...nothing!

I've had multiple useless casino bonuses added which have a rollover so high you have to win 300 roulette hands in a row to make a buck.

I've literally throwns thousands of dollars in just the past 2 days in the live casino and have not gotten anything from that.

I've bet over 10k on sports in the past few months and not even a sports bonus to recognize my loyalty.

I'll be leaving Cloudbet starting 2020 most likely if someone does not make things right. Cloudbet no longer cares about its users. Used to be one of the best sites ever, now it's just meh.

That is all. I sent a message on here so we'll see what happens.

Hi Watersource,

I've checked with our Retention Team who confirm they have been in touch and credited your account with a Sports Bonus.

Let me know if there is anything else I can help with.

[Cloudbet]

NBA Mondays - Lowest Margins at Cloudbet Guaranteed

If you're feeling a little flat with Christmas already a fading memory there are nine NBA games tonight and as part of our NBA Monday's promotion, Cloudbet are guaranteed to be offering the lowest margins for every single one. The example below shows that our spread for the 76ers vs the Thunder is just 2% - with some of our crypto competitors as high as 6%.

Full information on NBA Mondays is available here on our blog.

If you aren't familiar with margins and what they mean why not make it your New Year's resolution to learn. You can start with this blog post.

Win more on the NBA in 2020 getting the best odds at Cloudbet. Sign Up here

[inthelongrun]

NBA Mondays - Lowest Margins at Cloudbet Guaranteed

If you're feeling a little flat with Christmas already a fading memory there are nine NBA games tonight and as part of our NBA Monday's promotion, Cloudbet are guaranteed to be offering the lowest margins for every single one. The example below shows that our spread for the 76ers vs the Thunder is just 2% - with some of our crypto competitors as high as 6%.

Full information on NBA Mondays is available here on our blog.

If you aren't familiar with margins and what they mean why not make it your New Year's resolution to learn. You can start with this blog post.

Win more on the NBA in 2020 getting the best odds at Cloudbet. Sign Up here

Cool. I hope your high odds will continue up to the finals. This should be one of the best competitive seasons in NBA because many of the teams are capable of beating each other. I'd been too occupied lately but I will be back making my bets again especially NBA games. Happy New Year Coudbet. 

[degen159]

I was told I would get a 10% sports bonus on all sports losses. Lost over 0.5 in months and nothing credited. In past week lost over 200 mbtc and not a single sports bonus. #ScamBet #misleading

[efialtis]

I was told I would get a 10% sports bonus on all sports losses. Lost over 0.5 in months and nothing credited. In past week lost over 200 mbtc and not a single sports bonus. #ScamBet #misleading

Like a cashback? What do you mean by "you were told?" Who told you? A 10% cashback would be awesome for many sports guys...

[mrmonopoly]

Hey Cloudbet!
Are the pending withdrawals usually paid in 24 hours because I have a pending withdrawal right now and I saw some people complaining that they have to wait for days to get their funds when on the site it says it will take up to 24 hours

[Viscore]

Hey Cloudbet!
Are the pending withdrawals usually paid in 24 hours because I have a pending withdrawal right now and I saw some people complaining that they have to wait for days to get their funds when on the site it says it will take up to 24 hours

I was not actively gambling with the site but based on my experience the withdrawal processing is not really instant but to pass 24 hours, I think that's already not normal, I suggest try to gamble in different sites if you are not comfortable with their system.

question.. have you PM support on the site?

[Cloudbet]

Hey Cloudbet!
Are the pending withdrawals usually paid in 24 hours because I have a pending withdrawal right now and I saw some people complaining that they have to wait for days to get their funds when on the site it says it will take up to 24 hours

Hi mrmonopoly,

As per my PM response, all your withdrawal requests have been processed so it looks like you are all set. Sorry that the time taken caused you any concern. Be sure to post again if you have any other issues.

[bbc.reporter]

@Ronnie. The movie 1917 is not included in your best picture and best original screenplay categories on Cloudbet hehe. Also, will you also offer other minor categories like best in sound editing and best in cinematography?

[shoreno]

Hey Cloudbet!
Are the pending withdrawals usually paid in 24 hours because I have a pending withdrawal right now and I saw some people complaining that they have to wait for days to get their funds when on the site it says it will take up to 24 hours

I was not actively gambling with the site but based on my experience the withdrawal processing is not really instant but to pass 24 hours, I think that's already not normal, I suggest try to gamble in different sites if you are not comfortable with their system.

question.. have you PM support on the site?

its normal for thier site because thats how they work , thats how they processed payments a.k.a manual so that they can carefully check everything about that player if the win is clean  .  but for you and to some that find it hassel , just dont complain too much  . if you dislike it then leave it , we arent forced to play here anyway and there were so many gambling sites available outside but the only problem is most of them are new while this site cloudbet is old enough to be trusted easily  .