Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[ultrloa]

On my other account i play here from 2018 and never they ask me for ID.
But now on my new account, on first withdraw when i have 3500$ in my Account they ask for ID.

If you have read their T&C before you create your account, you should not be confused about this. Since you said that by creating another account you have been playing on their platform for several years without any problem. But now they want your ID for another account verification, to process the withdrawal.

So you have to understand here that since there was no problem in the previous account, then why is there a problem now? This means they have doubts about your activities or your fund so they want your ID. I think if you give them the right information they will process your withdrawal without any hassle.

Yeah correct that's why he needs to follow on what Cloudbet ask to him so that he can clarify all the verification process made since if all things clear for sure he will get his withdrawal without any interruption so for now he should comply and avoid using multiple accounts for any further hassle in future.

Ps.
Just now i offer support to talk on LIVE with me and them on Skype or any other way they say. I offer this because i want to show them am regular 34 years guy that love gambling on soccer,thats all . I can even show my id on this live talk so they can see its me, but i refuse to send this documents because i explain very good what i think.Its too much personal information, that i cannot agree to give to any website ,not only them.

It's all up to you and Cloudbet to figure out how to solve this problem. I know it's not safe to share personal information online, and people are more cautious about personal information when someone is involved with crypto.
But in some cases many people compromise a bit to find a solution, because you have to find a solution if you want to withdraw your funds. I hope you find a way to solve this problem soon.

I can even show my id on this live talk so they can see its me, but i refuse to send this documents because i explain very good what i think.Its too much personal information, that i cannot agree to give to any website ,not only them.

Crypto gambling sites usually ask for KYC if they find something suspicious or shady related to the account in question. This is usually specified in their TOS and your situation does seem shady in my opinion.

If you refuse to provide your KYC to them, your problem won't get resolved which is why the decision lies in your hands.

I guess we all have seen this kind of situation before, but the end conclusion is always the same either the user provides KYC and secures his fund or lose his funds by not providing KYC. Lastly I can understand why you don’t want to provide those details, but sadly you have no option so I would suggest you to reconsider and submit KYC details and end this saga.

Hello, maybe around 26-7 hours ago, i decide to send all the documents and what CloudBet want so to proceed with verification because after i read all they terms and condition and everything other information, i decide to trust them with holding the info of players as me. Let see !:)
In the end, i think this can be plus for me. When have KYC, there will be no more any problems, which i get as good thing.

Thank you people.

Well for that compliance provably  they will solve your issues in the timespan what  they said but don't expect that there will be  no issue since maybe they will find something strange on your account. But you don't have to worry if you know your clean since this issue will be  solved soon by Cloudbet team.

Also good thing  you follow the suggestion of other users since this one will never end if you didn't give what they want for verifying  your real identity.

[1714294737]

1714294737

[1714294737]

1714294737

[1714294737]

1714294737

[1714294737]

1714294737

[Kakmakr]

You know one of the things I like about this casino, is the way it was designed to be accessible for people.. even if you have not registered yet. I introduce a lot of people to sites like this, but people like a "try before you buy" concept, where they can sample the site, before they register.

A lot of other sites force you to register, before you can sample any of their games. (By sample.. I mean, playing for free not with Crypto)  This site is one of my favorites for many years now and on the top of the sites that I recommend to people that are new to Crypto gambling. 

[BITCOIN4X]

You know one of the things I like about this casino, is the way it was designed to be accessible for people.. even if you have not registered yet. I introduce a lot of people to sites like this, but people like a "try before you buy" concept, where they can sample the site, before they register.

A lot of other sites force you to register, before you can sample any of their games. (By sample.. I mean, playing for free not with Crypto)  This site is one of my favorites for many years now and on the top of the sites that I recommend to people that are new to Crypto gambling. 

Sound like you're talking about the game in demo mode, right?
I think the demo mode on some sites gives customers or visitors an opportunity to try the game without registering or without real bet. Granted, not all site have this feature but it's pretty fun in the end. The same goes for the site you advertise in your signature. 

[racheshki]

 
All right guys, from today i am with full verification !
Great work ! now ? .. now ...
Lets PLAY !  

[LUCKMCFLY]

You know one of the things I like about this casino, is the way it was designed to be accessible for people.. even if you have not registered yet. I introduce a lot of people to sites like this, but people like a "try before you buy" concept, where they can sample the site, before they register.

A lot of other sites force you to register, before you can sample any of their games. (By sample.. I mean, playing for free not with Crypto)  This site is one of my favorites for many years now and on the top of the sites that I recommend to people that are new to Crypto gambling. 

Sound like you're talking about the game in demo mode, right?
I think the demo mode on some sites gives customers or visitors an opportunity to try the game without registering or without real bet. Granted, not all site have this feature but it's pretty fun in the end. The same goes for the site you advertise in your signature. 

I think the same, the free or demo game mode has that functionality that allows you not to register, however when you register on many occasions you get privileges on the game, however if you talk about cloudbet there is no problem, also the platform is one of the most reliable ones on the forum, and according to some analysts, the site is very well positioned.

[semobo]

You know one of the things I like about this casino, is the way it was designed to be accessible for people.. even if you have not registered yet. I introduce a lot of people to sites like this, but people like a "try before you buy" concept, where they can sample the site, before they register.

A lot of other sites force you to register, before you can sample any of their games. (By sample.. I mean, playing for free not with Crypto)  This site is one of my favorites for many years now and on the top of the sites that I recommend to people that are new to Crypto gambling. 

Sound like you're talking about the game in demo mode, right?
I think the demo mode on some sites gives customers or visitors an opportunity to try the game without registering or without real bet. Granted, not all site have this feature but it's pretty fun in the end. The same goes for the site you advertise in your signature. 

Instant registration feature also sounds good in my opinion which is not available in all the crypto gambling site but good to have some. While Demo mode is actually useful in casino games we actually don't have any prior knowledge about how the game works even I try to play lot of demo mode games when I don't want to risk my money and also won few hundreds BTCs while doing that but my unfortunate I did in the demo mode.

[Juggy777]

All right guys, from today i am with full verification !
Great work ! now ? .. now ...
Lets PLAY !  

@racheshki so this is the final confirmation that the long drawn out saga is finally over, and Cloudbet has cleared your account of any wrong-doings?. Furthermore if you had dropped them any ratings then I hope you remember to take them down since this issue now looks resolved, and yes now you can continue to play without any fear.

[tygeade]

Crypto gambling sites usually ask for KYC if they find something suspicious or shady related to the account in question. This is usually specified in their TOS and your situation does seem shady in my opinion.

If you refuse to provide your KYC to them, your problem won't get resolved which is why the decision lies in your hands.

This is such a rough time not just for cloudbet but the player as well. This is the reason it's always better to play at sites once you verify yourself because later it would be all confusion and tension between the player and site once they ask for it.

If you don't trust the website to reveal the documents, I can fully understand and respect your privacy racheshki but then why you trusted them with your money? Cloudbet is here for years I am not against them but if you don't trust a site with your documents then how you trust them with money is questionable.

The thing is that you agreed to some rules and cloudbet is far more trusted to doubt them and if you take my personal suggestion, give them your documents because they are here for years and although there have been problems sometimes, they have a good reputation.

If you are worried about them misusing your documents, you can just use a watermark or something if they allow that.

[Juggy777]

Crypto gambling sites usually ask for KYC if they find something suspicious or shady related to the account in question. This is usually specified in their TOS and your situation does seem shady in my opinion.

If you refuse to provide your KYC to them, your problem won't get resolved which is why the decision lies in your hands.

This is such a rough time not just for cloudbet but the player as well. This is the reason it's always better to play at sites once you verify yourself because later it would be all confusion and tension between the player and site once they ask for it.

If you don't trust the website to reveal the documents, I can fully understand and respect your privacy racheshki but then why you trusted them with your money? Cloudbet is here for years I am not against them but if you don't trust a site with your documents then how you trust them with money is questionable.

The thing is that you agreed to some rules and cloudbet is far more trusted to doubt them and if you take my personal suggestion, give them your documents because they are here for years and although there have been problems sometimes, they have a good reputation.

If you are worried about them misusing your documents, you can just use a watermark or something if they allow that.

@tygeade his situation is now fully resolved, and while it took quiet a while to sort this I’m happy that in the end he managed to solve it by providing the required documents. Furthermore you have raised a very important point we as users are not comfortable with sending our documents, but we’re comfortable sending big amounts to these sites, and that’s something we all user’s need to think about next time we’re stuck in a similar situation.

[Cram06]

Hi guys, I would like to share my expirience with Cloudbet, maybe can help someone and maybe i can find someone to help me...

I opened an account in Cloudbet around January, and used it without any problem until June (I made Deposits and some Withdrawals) and never was asked for KYC... On June i recieved an email asking for KYC, and here shit starts. I dont have any problem in provide all documents they asked for KYC, and i did nothing ilegal with the account, usually bookies take a few min to 24h to verify KYC so i was expecting something similar in cloudbet.

Unfortunetly since June 16, my account is suspended, i cant access to it and my KYC documents are "under revision", all answers i get from them are very shitty random as an example answer to las email after 3 weeks without access to my account:

Thank you for contacting Cloudbet support.

We completely understand your frustration about the time frame of the verification process, however, there is nothing we can do at the moment, unfortunately.

The account is still currently undergoing the necessary checks, therefore we'd like to ask for your further patience, please.

Kindly rest assured that as soon as we have an update from the Player Safety team, we will email you.

Thanks for your understanding.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Molly
Senior Customer Support Representative



Really bad customer service that dont give you any answer, i dont have access to the leftover of my money and completely sick that takes 1 month to verify KYC... Also have a friend that i recomended this website with the same situation but him since 1 week ago only...

All This situation makes me wonder if Cloudbet have liquidity problems... Right now is my worst expirience in crypto bookies, its apitty because for months i used it without problems and was highly recomended but right now i just can say to people to avoid Cloudbet and if you have funds on it withdraw it before they ask for KYC.

[logfiles]

<...>

Unfortunately, this is true. They do have a very slow response rate basing on the numerous complaints I have seen in this thread and to make someone have to wait for over 3 weeks to have their KYC verified is down right pathetic.

What on earth are they still checking, that take over 3 weeks to verify?

I don't know if Cloudbet try to perform reevaluations periodically, but if they do, they might wanna look at how to handle issues swiftly.

[SenseiBitcoin]

Hello the Forum

I share my experience with Cloudbet and she's very good :

-Withdrawal faster
-Big progress on the depth of choice under / over on basketball apart from fortunejack none has this quality of choice in prematch
-Many choice of match on soccer
-Easy to do live bet combo
-Return on chat good to
-Ergonomics are also very pleasant

See you

[baselstrasse]

I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.

3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.
They always reply to my mail with the follow answer:

Thank you for contacting Cloudbet support.
Please note that your account will be blocked until the teams handling the investigation have provided us with more information. For the time being, your account and specific bets that you placed are being subject to an investigation that's handled by a number of governing bodies related to sports.
The investigation may take up to 6 months to be completed so we kindly require that you're patient until the necessary checks have been made and the information required is gathered.
Should you have any further questions please don't hesitate to ask.
Best regards,

But...what is the governing body related to sports?
Are they jocking?
6 months to check what???
I don't want to tell how much Bitcoin I have inside but it's a very big amount.

I want some explanation and at the moment I don't suggest your service.

[notblox1]

But...what is the governing body related to sports?
Are they jocking?
6 months to check what???
I don't want to tell how much Bitcoin I have inside but it's a very big amount.

I want some explanation and at the moment I don't suggest your service.

I saw few people complaining about Cloudbet and I think that many people switched to Sportsbet and Stake, as currently more trusted that Clooudbet.
If you feel being scammed I would suggest that you open new topic in Scam Accusation thread and ask for opinion and help from other members.
Maybe you will attract more attention and faster resolving of your situation with their support.

[tygeade]

I am not taking anyone's side but why are you posting from a new account every time?

The accounts are obvious controlled by the same person: Cram06 & baselstrasse

I know cloudbet is sloppy and slow but when someone is posting from different accounts and newbies accounts, there is something they are afraid of or wrong about. In case you guys don't know there are countless ways of cheating the house with sports bets through actions like accidental odds,etc.

[lixer]

Unfortunetly since June 16, my account is suspended, i cant access to it and my KYC documents are "under revision", all answers i get from them are very shitty random as an example answer to las email after 3 weeks without access to my account:

It usually takes a few days to verify the KYC for players at other sportsbooks and casinos. I don't know why cloudbet is stalling things in your case and I fully agree with notblox1 that a lot of people have switched to other sites after being troubled by cloudbet for long periods.

@cludbet if the user has cheated in any way, let him/her know and just close the case. By stalling things for weeks and months, you are dragging yourself to the mud and making a bad name for yourself.

I mean if even a single guy was working for the KYC department and checking the documents, he should have verified or declined by now. If you don't have the staff to handle the requests, you don't have the right to lock user's funds.

[baselstrasse]

I am not taking anyone's side but why are you posting from a new account every time?

The accounts are obvious controlled by the same person: Cram06 & baselstrasse

I know cloudbet is sloppy and slow but when someone is posting from different accounts and newbies accounts, there is something they are afraid of or wrong about. In case you guys don't know there are countless ways of cheating the house with sports bets through actions like accidental odds,etc.

I registered a new account because I wanted to use the same username that I use in cloudbet...it's very simple.

Anyway, where is the post where I can write my claim?

[bbc.reporter]

@Cram06. Have you submitted the documents required for KYC to verify your identity? Much of the sportsbooks will you ask for KYC once you start moving coins equivalent to $3000 to $10,000. The sites do this similar to exchanges for purposes of compliance and to avoid suspicions from regulators.

[Juggy777]

@Cram06. Have you submitted the documents required for KYC to verify your identity? Much of the sportsbooks will you ask for KYC once you start moving coins equivalent to $3000 to $10,000. The sites do this similar to exchanges for purposes of compliance and to avoid suspicions from regulators.

@bbc.reporter yes he has submitted quoting his reply below and @Cram06 whenever a user submits KYC documents they expect instant results, but that doesn’t happen on any casino as each casino have their own set of ways before they reach a conclusion. Also if I remember correctly a user too had issue but when he submitted KYC details it got sorted for him, and this has happened recently so give them some more time and hopefully it’ll all get sorted for you.

Unfortunetly since June 16, my account is suspended, i cant access to it and my KYC documents are "under revision".

[baselstrasse]

So none of you know what means: "being subject to an investigation that's handled by a number of governing bodies related to sports"
What is this governor body?
I think is a big excuses...